Crunch Fitness Hoxton Park Gym
Information about Crunch Fitness Hoxton Park Gym
Opening hours
- sunday: 7h-19h
- monday: 5h-22h
- tuesday: 5h-22h
- wednesday: 5h-22h
- thursday: 5h-22h
- friday: 5h-21h
- saturday: 7h-19h
Our comment from FitFit Australia about Crunch Fitness Hoxton Park Gym:
Crunch Fitness Hoxton Park Gym is a vibrant and inclusive fitness center that is highly appreciated by its members for its friendly atmosphere and well-maintained facilities. Many users love the variety of top-notch equipment available, ensuring that all fitness levels can find something suitable for their workouts. The staff is often praised as welcoming and attentive, with many members highlighting exceptional support from team members like Luke and Chloe. The gym offers an array of classes, including popular Zumba sessions led by fantastic instructors like Omkar and Eman, fostering a sense of community amongst attendees.
Members commend the affordability of the gym's membership options, making it easier for individuals to prioritize their health and well-being. Many reviews express that Crunch Fitness Hoxton Park feels like home, encouraging individuals to stay active and pursue their fitness goals.
However, there have been a few concerns regarding customer service experiences and some management issues, particularly in interactions about membership cancellations and freezes. A number of users have noted instances of disappointment with staff professionalism; they hope for improvements in staff training and communication. Additionally, some members have expressed issues regarding cleanliness during busier hours. Nonetheless, overall sentiment is positive, with many members recommending the gym for its excellent equipment, supportive environment, and community spirit.
Services, Machines and Guided Classes
Crunch Fitness Hoxton Park Gym: Opinions
Fantastic experience: 2 weeks after signing up to the gym, I was in a house fire and sustained 3rd degree burns to my left hand, arm and leg. Safe to say I couldn’t train for 2 months, and being me .. I forgot to pause my membership. The day I returned, I wasn’t feeling very confident. Luke and Chloe, 2 of the lovely crunch reception team who had helped me sign up in the beginning - came up to me during my workout to surprise me, and told me they had credited me 1 month free training to my membership. It’s the little things that make members appreciate their memberships. Something as small as remembering who I was/noticing why I hadn’t been working out, was a gesture that made my whole day!! You never know who is struggling, who needs a helping hand or a simple act of kindness. This gym has a great team of staff and a lovely community. Thank you Luke and Chloe! Jordyn xo
Hey Jordyn, thanks for sharing this positive feedback. Firstly we hope you are recovering well and are enjoying being back at Crunch Fitness. We're so glad our lovely team could make you feel warmly welcomed back. We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon.
Fantastic experience: good equipment lovely staff pretty cheap too
Hey there Max, thanks for sharing the love ❤, it’s great to know when our Crunch fam are perspiring to greatness. Ready whenever you are for another session at Crunch Fitness Hoxton Park Gym!
Fantastic experience: goated gym no cap
Hey there Max, thanks for sharing the love ❤, it’s great to know when our Crunch fam are perspiring to greatness. Ready whenever you are for another session at Crunch Fitness Hoxton Park Gym!
Fantastic experience: I've been a member at Crunch Fitness Hoxton Park for several months now, and I couldn't be happier with my experience! From the moment I walk in, the staff is always welcoming and attentive, ready to assist with any queries I might have. The facilities are top-notch, with a wide range of equipment that is always well-maintained and clean. The environment is friendly and inclusive, making every visit enjoyable. Whether you're a fitness enthusiast or just starting out, Crunch Fitness Hoxton Park is the perfect place to help you on your fitness journey. Highly recommended! Appreciate the staff Luke Abby and Jess
Hey Alex, thanks for the positive review! We’re so glad you’re enjoying your Crunch Fitness experience. We appreciate your feedback on the quality of our friendly member services and we're delighted that you're enjoying your gym-zing $2.2M dollar club at Crunch Fitness Hoxton Park Gym. We strive to deliver a clean and well-maintained Club to all our members. And we aim on providing an awesome environment for each and every member. Thanks for the recommendation and we look forward to high-fiving you at Crunch Fitness Hoxton Park Gym soon!
Fantastic experience: Finding the right gym can be a journey, but it's worth it when you find one that feels like home. A welcoming atmosphere and a variety of equipment are important for a positive fitness experience. Affordable memberships make it easier to prioritize your health and well-being. It's encouraging to see a fitness center offering accessible options for everyone. Highly recommend and definately a 5 star review!
Hi Peter, thanks for the positive review. We’re so glad you’ve found us in your journey and are enjoying your Crunch Fitness experience! We aim on ticking all of the boxes mentioned: a welcoming atmosphere; a variety of equipment; affordable memberships; and accessible options. Thanks again for the recommendation and 5 star review, Peter! Hope to see you again soon, Crunch Fitness Hoxton Park Gym team.
Fantastic experience: This gym is an absolute powerhouse! The community here is so motivating, and the equipment is always top-tier. Every workout feels epic, and the trainers are super supportive. If you want to feel unstoppable and hit new fitness goals, this is the place to be!
Hey Dany, thanks for this awesome review! We’re so glad you are enjoying the Crunch Fitness Hoxton Park Gym community. Look forward to seeing you Crunching here again soon! Crunch Fitness Hoxton Park Gym team.
Fantastic experience: Great gym! The facility is clean and well-maintained, with a wide variety of equipment that caters to all fitness levels.
Hi there Sasha, we’re pumped to hear that your experience is exceeding your expectations! We are always striving to deliver a clean and well-maintained Club for all our members. We also appreciate your feedback on the variety of our equipment. At Crunch Fitness Hoxton Park Gym we have something for everyone of different fitness requirements!
Positive experience: Overall It's a great gym with a huge variety of equipment. Everyone looks friendly and I love the atmosphere. It has been getting really hot inside recently so I hope they do something about the ventilatilation system. I only had one unfortunate experience recently that left me feeling shocked and disappointed. On my way out of the gym, I approached a female staff member to ask for assistance with an issue about my membership card. Despite having paid for two weeks of my membership online, it did not register in their system. Instead of assisting me, she questioned how I got in which I explained that a male staff member let me in. To my suprise, she threatened to ban me for bypassing the gate. I clarified that he let me in because he was busy on the phone and realised that it might take a while. I had already waited for over three minutes and I appreciated his awareness of the situation. I was only following instructions from a staff member and was not trying to bypass the gate. She told me I should have just waited as if I was not already waiting. She dismissed my concern, telling me to come back another day even though there was still 10 minutes towards closing time. I was not even asking to resolve the issue right then and there. She could have at least quickly checked my membership to identify the problem, instead I felt like a nuisance she was trying to get rid of. It felt like she just did not want to deal with any more customers and wanted to clock out. At that point, I was too tired to continue talking to her so I simply left. I want to commend that male staff member for respecting my time and being considerate. He did the best he can given the circumstance of just him at the front desk. Maybe if there was another person there then this would have never happened.The female staff member's behaviour was not acceptable. I felt uneasy talking to her right after she was so quick to mention a ban. It's disheartening to be threatened with a ban when I was only following instructions from another staff member. A little patience and a positive attitude go long way in customer service, and I hope she does better next time. This isn’t the first time I’ve had issues with my membership at this gym. When I first joined a month ago, my sign-up fee didn’t register in their system, even though I had paid. While that issue was eventually resolved, it’s frustrating to face similar problems again. I should not have to be going through the same problem again and if I do, I expect to be treated with respect when seeking help. I really do not care if there is technical difficulties. I get it, but when I ask for help and am greeted with attitude that is when I will get upset. The gym would get a 5 star otherwise. You get a lot of bang for your buck. It's a lovely place <3
Hey there Hot, we’re sorry your Crunch experience was less than perfect . We are sorry that your experience with our staff was not up to standard. Please feel free to email [email protected] & we can look into this matter further for you We value all our customers feedback so thank you so much for letting us know, can’t wait to see you again soon at Crunch Fitness Hoxton Park Gym!
Fantastic experience: Best club in the area, highly recommended
Hey Julian, thanks for the positive review. We’re so glad you’re enjoying your Crunch Fitness experience! Thanks for the recommendation, too. We look forward to seeing you Crunch again soon! From the whole Crunch Fitness Hoxton Park Gym team.
Positive experience: I recently read a review by Ishra Newlife, and I found it somewhat confusing. I'm sorry to hear about her negative experience, but I’d like to share a different perspective. My experience with Omkar, the Bollywood and Zumba instructor at Crunch Fitness Hoxton Park, has been completely different. Omkar has consistently been an inspirational and fair instructor who motivates all his students to perform their best, regardless of their skill level. He is always respectful and fosters a welcoming and inclusive environment. Omkar ensures that everyone feels like part of the community, never showing favouritism. The classes are energetic and fun, with a focus on enjoyment and fitness rather than judgment or competition. I actually attend Zumba classes because of Omkaar. There is just one other Zumba instructor whose class I enjoy which is Eman. Both Omkaar and Eman's classes are completely full every week and this is a testament to how good they are! As for the gym itself, the front desk team at Crunch Fitness Hoxton Park has been nothing but professional and responsive. They have always taken member feedback seriously and worked diligently to maintain a positive atmosphere. From my interactions, they seem committed to providing a supportive environment for all. People with any issues should really contact the management rather then yelling at them!!! I would like to respectfully note that "bully" is a very strong word. Accusing someone of bullying, especially without substantiated evidence, can be unfair and diminishes the experiences of those who are genuinely bullied. I have attended classes alongside you and have observed instances where you have intruded on others' personal space, which might also be perceived as physical bullying. I believe that Crunch Fitness may have video footage to support my observations. I hope your concerns are addressed satisfactorily, but I also want to highlight the positive experiences many of us have had with Omkar and the team at Crunch Fitness.They truly make fitness enjoyable and accessible to all. Thank you
Hi Nivedita, thanks so much for the top review! We are glad you are enjoying the Crunch vibes! See you next time at Crunch Fitness Hoxton Park Gym. From the whole team at Crunch Fitness Hoxton Park Gym.
Fantastic experience: I am a certified zumba addict (been dancing 4 to 5x a week for almost 15 yrs now), and i am so glad i found Omkar and Eman at Crunch Hoxton Park! Both are soooo good and two of the best zumba instructors I met! Not only great as instructors but super nice, friendly and professional! I definitely recommend their classes to anyone, especially to those who are looking for a real work out while having so much fun at the same time!
Hey Joanne, thanks for this awesome review! We’re so glad you are enjoying the Crunch Fitness Hoxton Park Gym community. Look forward to seeing you Crunching here again soon! Crunch Fitness Hoxton Park Gym team.
Fantastic experience: Review for Omkar and Crunch, We have been members at Crunch for 3.5 years and we have had a tremendous experience with the gym instructors especially Omkar with his bollywood, zumba, strong nation and circl mobility. He makes our experience fun, stress free and motivational and full of energy. Omkar has an all rounder beautiful personality and he is very respectful and inclusive of all members in the class. He is very cautious about members personal wellbeing and safety. We highly recommend Crunch Hoxton Park to any new members. From the team, Nina, Manju, Rekha and Neha
Hi Evanjalee, thanks so much for the top review! We are glad you are enjoying the Crunch vibes! See you next time at Crunch Fitness Hoxton Park Gym. From the whole team at Crunch Fitness Hoxton Park Gym.
Fantastic experience: They have a great manager Tara Samuels If you have any problems don’t hesitate to contact her
Thanks Maged for bringing these concerns to our attention. Our friendly Crunch team love to deliver the highest level of service to our members, so we’re sorry to hear about this experience. So we can look into this further, could you please email [email protected] with the details of your experience. Thank you for taking the time to provide this feedback to us. We hope to see you again soon at Crunch Fitness Hoxton Park Gym!
Negative experience: ***Awful, Terrible Experience at Crunch Fitness Hoxton Park Gym*** My experience at Crunch Fitness Hoxton Park Gym has been nothing short of awful and terrible. Instructor Omkar, who teaches Bollywood classes, exhibited racist, abusive, and rude behavior towards me in front of other class members. His actions were based on incorrect assumptions, which is completely unacceptable. To make matters worse, the management team at Crunch Fitness is biased and incompetent, providing no fair resolution to my complaint. Omkar's personal relationships with other members in the class are disgraceful, and his favoritism led to me being bullied by him. I was bullied, disrespected, and unfairly treated by Omkar. Despite my attempts to seek justice, the management team did nothing to address his unprofessional conduct. Instead, they threatened to ban me if I continued to ask for fair treatment. Their handling of the situation is disgusting and unbelievable, especially in a country like Australia. As a victim of their bullying and abusive behavior, I have been left with no choice but to cancel my membership and take this matter to the legal authorities. I am determined to seek fair treatment and ensure that no one else falls victim to the same mistreatment I experienced at this center. I do not recommend Crunch Fitness Hoxton Park Gym to anyone in my community. Save your time and avoid the shock and upset caused by their abusive and disrespectful behavior. This place is unbelievable in the worst way possible. Thanks for reading. Victim
Hi Ishra, We’re very sorry to hear about your experience, and we take allegations of this nature extremely seriously. We’d like to investigate this further to ensure all of our members feel safe, respected, and valued. Please contact us at [email protected] so we can address your concerns and work towards a resolution. Thank you!
Negative experience: I was a member with crunch gym since they first opened in Liverpool then later I came to hoxton park road. I usually pay yearly up front so I pushed my self today to come to the gym on a Sunday, when i tried to scan my card to go in it didn't let me so i asked the girl on the Reception to see what's seems to be the issue she told me your numbership recently expired would you like to renew it.I said yes but i haven't got my bank card with me I will fix it tomorrow because i pay yearly, she said to me no I can't let you in unless you pay so i said give me one day free entry as a new customer she said no this is very unacceptable and unprofessional I will never go to crunch again.
Thanks Ali for bringing these concerns to our attention. We are always grateful to hear our member’s thoughts about Crunch’s customer service, thanks for this feedback! If you would like to provide further feedback, please get in touch with our member services team via email at [email protected] Thank you for taking the time to provide this feedback to us. We hope to see you again soon at Crunch Fitness Hoxton Park Gym!
Fantastic experience: Staff are lovely, especially love the Saturday morning Zumba class with Eman, he is a fantastic trainer and the Pilates class is also really good. Love the massage chair.
Hi Susie, thanks for being part of the Crunch Fitness family, we are so glad you are having a wonderful experience Keep Crushing Your Goals! Crunch Fitness Hoxton Park Gym.
Negative experience: I’ve been coming to this gym for years and I love it here. I am however disappointed at the lack of hygiene of recent in this gym, particularly the Zumba and Pilate classes where certain members smell incredibly bad, to the point where several of us are gagging from the stench of others who do not use deodorant. This is not a discriminatory review in any shape or form, but simply a respect to other guests who are trying to enjoy their class without trying to hold their breath the entire time. Management should do something about this immediately. Put signs up or introduce a better hygiene policy. provide deodorant or discuss this in private in a nice way with the person/s who absolutely stink of B.O and spices.
Thanks Honest for taking the time to share your feedback. We're glad that you'ved loved coming here for years! Here at Crunch Fitness Hoxton Park Gym and at all Crunch Gyms we pride ourselves on delivering a hygienic and clean experience for all our customers. We’re sorry to hear that recently you didn’t feel your experience matched expectations. Please email us at [email protected] with some more info on your experience so we can look into how we can continue delivering a better hygienic policy! Hope to see you again soon at Crunch Fitness Hoxton Park Gym!
Fantastic experience: Perfect gym
Hey eivan, thanks for this awesome review! We’re so glad you are enjoying the Crunch Fitness Hoxton Park Gym community. Look forward to seeing you Crunching here again soon! Crunch Fitness Hoxton Park Gym team.
Positive experience: Replace the water filter at the water refill station
Hi samer, every bit of feedback is valued and your feedback is greatly appreciated. If you would like to provide further details, please get in touch with our Crunch member services team via email at [email protected]. Thank you and we hope you’ll Crunch again soon!
Negative experience: Worse experience ever the customer service is bad, manipulative and deceiving, not worth going there as they ruin the good experience you gain with the exercise.
Thanks Magz for bringing these concerns to our attention. Our friendly Crunch team love to deliver the highest level of service to our members, so we’re sorry to hear about this experience. Please feel free to email [email protected] & we can look into this matter further for you Thank you for taking the time to provide this feedback to us. We hope to see you again soon at Crunch Fitness Hoxton Park Gym!
Fantastic experience: Just signed up for the yearly membership. Clean and well maintained equipment.
Hi Jon, we’re glad you’re having a great time and enjoying perspiring to greatness at Crunch! We are always striving to deliver a clean and well-maintained Club to all our members, thanks so much for this feedback! We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon.
Positive experience: Enough equipment for everyone but can be crazy with lots of people walking around. Not a 24/7 gym.
Thank you Mb for taking the time to provide valuable feedback about your experience. If you would like to provide further feedback, please get in touch with our member services team via email at [email protected] Your feedback is appreciated, thanks for helping make Crunch Fitness Hoxton Park Gym one of the best gyms in Australia!
Fantastic experience: Amazing Staff, Equipment and Manager. Everyone is so welcoming and nice. Highly recommend
Hi Celina, thanks so much for the top review! We are glad you are enjoying the Crunch vibes! See you next time at Crunch Fitness Hoxton Park Gym. From the whole team at Crunch Fitness Hoxton Park Gym.
Fantastic experience: One of the nicest places to be at , especially when there are an awesome and Collaborators staff who are always there to assist.
Hey Nathim, thanks for this awesome review! We’re so glad you are enjoying the Crunch Fitness Hoxton Park Gym community. Look forward to seeing you Crunching here again soon! Crunch Fitness Hoxton Park Gym team.
Fantastic experience: Great gym, best prices in the area (Hoxton Park), ample parking and friendly staff, highly recommend.
Thank you Adwar for this awesome feedback, we appreciate you letting us know! We love to hear from our members, especially when they are happy with the great value and friendly service we provide, thanks for the review and we’re glad we have you as part of the Crunch fam!
Negative experience: Crunch regular for about 4 years here at the Hoxton Park location. I've had a great experience with the gym itself; the equipment and facilities are awesome. I've never really had any issue with staff either, save for one new female staff member who I will choose not to name. Common ettiquette is to walk in, smile, say hi and keep moving, except there's this one Italian/Arab/Middle-eastern looking girl on the shorter side that keeps her black hair slicked back in a tight bun or ponytail(can't really recall which). For some reason she will see you and choose to ignore you after you walk in, make eye contact and say "Hi". Reminds me of girls that you see on social media that say "I have a boyfriend", when someone goes up to them and asks how much longer they have on a piece of equipment. There is only one staff member that fits this description/criteria and if she's reading this, she probably knows who she is. Please understand that if people greet you and smile at you at reception, it's because of common courtesy, not because they particularly like you . Please don't stain Crunch Fitness' reputation with your childish tendencies. It's not a good look for the company. FYI I attended my session on 12/1/24 between 6pm and 8:30pm. As a regular long-time male gym goer, I find this rude and extremely unprofessional. As a male customer it makes me feel uncomfortable and that I shouldn't be polite and say "Hi" or "Bye" to the female staff. Such people ruin a positive culture and environment and I feel that Crunch should do thorough checks when hiring so they don't make the mistake of employing a character like this again. This clearly is not the appropriate line of work for this person. Just to reiterate, I have had ZERO problems with ANY other staff members during my 4 years at this gym. Honestly I have better things to do than sit here and write a complaint, but I feel the need to bring to light the lack of politeness, common courtesy and professionalism that I and probably many others have been experiencing at Crunch Hoxton Park for the past few weeks.
Thanks SoundsOfVelvet for taking the time to share your feedback. We're glad to hear from a regular member of four years that has enjoyed a positive experience of the gym, equipment and facilities! Regarding your recent experience, we're sorry for any confusion or misunderstanding. Sometimes new Crunchies take time to feel comfortable and adjust to the club vibe (Good Vibes only)! At Crunch, there's no pressure and no judgements, so staff and members can be motivated to achieve their goals. We value all of our members feedback, so thanks again, and we look forward to seeing you again soon! From the whole Crunch Fitness Hoxton Park Gym team.
Positive experience: Good gym the price is affordable and they have a lot of michen
Hi Bashar, thanks for being part of the Crunch Fitness family, we are so glad you are having a wonderful experience Keep Crushing Your Goals! Crunch Fitness Hoxton Park Gym.
Positive experience: Generally good but there always seems to be a mess of equipment and accessories on the floor while the staff are sitting around not doing much or just chatting amongst themselves. But it's convenient.
Thank you saul for taking the time to provide valuable feedback about your experience. Here at Crunch Fitness Hoxton Park Gym and at all Crunch Gyms we pride ourselves on delivering a fresh and clean experience for all our customers so we appreciate this feedback! Apologies for the inconvenience caused, we look forward to welcoming you back again soon, from the whole Crunch Fitness Hoxton Park Gym team
Negative experience: It was a terrifying experience. They were withdrawing from my account without my permission. They withdrew $140 even though I did not have a membership with them. Every two weeks I would go to them and they would promise me that they would not take any additional amounts. Despite that, they were withdrawing every two weeks until I had a nervous breakdown and went to Mascot, where Their head office and I spoke with the head office in Melbourne. Therefore, be careful about giving your credit cards details. When I asked them about withdrawing from my balance, the answer was: I don’t know how, and now they promised me to return the amount, and I am still waiting before their next visit.
Hi there! We sincerely apologise for the distressing experience you’ve had. Unauthorised withdrawals are not acceptable, and we take these matters very seriously. We’re glad to hear that you've already been in contact with our head office, and we want to ensure this is resolved as quickly as possible. Please reach out to us at [email protected] so we can follow up on the refund and provide any further assistance you need. Thank you for bringing this to our attention, and we’re committed to making things right.
Fantastic experience: Great gym, has everything you could ever need with various types of equipment to suit everyone needs. Staff are also amazing and friendly.
Hey Arnav, thanks for sharing this positive feedback. We strive to have all the latest cardio and gym equipment along with the best customer service to help you crush your goals! We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon.
Fantastic experience: Love this gym. ~ Zumba by Omkar is an excellent class. Super fun tracks and easy moves. ~ Pilates by Jasmine is a great class to burn fat :) 》 Clean bathroom and locker room. Friendly staff. Affordable price.
Hey Ramos, thanks for the positive review! We’re so glad you’re enjoying your Crunch Fitness experience and the fun classes! We are always striving to deliver a clean and well-maintained Club to all our members, thanks so much for this feedback! And thanks also for the feedback on our friendly staff and affordable pricing. We do everything we can to make it easier for you to perspire to greatness. See you in the next class! Crunch Fitness Hoxton Park Gym team.
Fantastic experience: Best gym ever has up to date equipment and got the best and friendly staff
Hey there Shaarikh, we’re pumped to hear that your experience is exceeding your expectations! We appreciate your feedback on the quality of your Crunch club. We put a lot of Crunch love into making Crunch Fitness Hoxton Park Gym the gym it is today. And our friendly team are always more than happy to lend a helping hand, just hit us up! See you again soon, Crunch Fitness Hoxton Park Gym team.
Fantastic experience: Best gym lovely staff kerim and chole best workers
Thank you Splitzzy- for this awesome feedback, we appreciate you letting us know! And we are delighted that you are enjoying your gym-zing $2.2M dollar club at Crunch Fitness Hoxton Park Gym. Our friendly staff love helping our Crunchies in any way they can. Hope to see you again soon! Crunch Fitness Hoxton Park Gym team.
Fantastic experience: Used to go here 3 years ago and the staff was lovely back then and I thoroughly enjoyed it, unfortunately had to quit as I moved away. I've moved back in the surrounding area and joined recently, although it's not the same staff , the current staff I have been in contact are super nice too. Hayley was really nice to me on the phone and explained the joining fees to me (as I joined online). Not a regular yet, but hopefully will be at the gym more regularly. Classes are great.
Hey Christy, thanks for the positive review, we’re so glad you’re enjoying your Crunch Fitness experience and welcome back! Our team are always more than happy to lend a helping hand, just hit us up. We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon.
Fantastic experience: Crunch is an amazing gym to go to. Everyone is kind and helpful,i recommend going to crunch because I went there for a long time and the experience is very good.
Thank you Fun Family for this awesome feedback, we appreciate you letting us know! Your friendly Crunch team do everything they can to assist and enable you to set no limits on your fitness journey, we’re happy to hear we’re succeeding! Thanks again for the positivity, we look forward to high-fiving you at Crunch Fitness Hoxton Park Gym soon!
Positive experience: Crunch Fitness Hoxton Park is an exceptional club with friendly staff, talented trainers, and a vibrant atmosphere. The warm welcome, personalised guidance, and upcoming additions to the group fitness class offerings make it an excellent choice for individuals seeking a motivating and enjoyable place to train. I highly recommend Crunch Fitness Hoxton Park to anyone looking to improve their fitness journey in a supportive and uplifting environment. In conclusion, While the club already boasts an array of equipment, I do agree that adding more Hammer Strength equipment would be a valuable enhancement. These machines are known for their effectiveness in strength training and would provide additional options for members to diversify their workouts. Furthermore, I'm excited to hear about the upcoming boxing class in 2024. The addition of this class will undoubtedly bring even more variety and excitement to the club's offerings. This review is based on my personal experience and may vary for others.
Hey Vijay, thanks for the positive review. We’re so glad you’re enjoying your Crunch Fitness experience! Your friendly Crunch team do everything they can to assist and enable you to set no limits on your fitness journey, we’re happy to hear we’re succeeding! Thanks for the suggestion regarding Hammer Strength equipment, we will see what is possible. We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon.
Fantastic experience: The management & staffing at Crunch fitness Hoxton Park make it great place to unwind and work on yourself in comfort.
Thanks so much for the 5-star review Dewayne! We really appreciate this feedback on the quality of our member service, we love hearing from our happy Crunchies! We look forward to welcoming you back soon, from the whole Crunch Fitness Hoxton Park Gym team.
Fantastic experience: New manager Kerim is very professional and is willing to assist with all inquiries ! Would highly recommend the team and the current manager has changed the gym for the better !
Hi there Lara, we’re pumped to hear that you are enjoying your experience. Your friendly Crunch team do everything they can to assist and enable you to set no limits on your fitness journey, we’re happy to hear we’re succeeding! We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon.
Negative experience: Karim was terrible, the way he treats members is disgusting
Negative experience: Karim was very unprofessional
Negative experience: The manager Karim was very unprofessional
Negative experience: Terrible experience. Manager (Karim) trespassed me for defending myself against a hostile gym member. Did not bother to investigate the whole story nor review the footage, did not kick out the other member who instigated the whole incident. Do not come here unless you enjoy being made to feel like a criminal
Hi Mahmoud, unfortunately you were asked to leave by Crunch staff and NSW Police who attended as a result of you assaulting another Crunch member during an altercation, where you were the first to become physically violent. This was confirmed by CCTV footage and NSW Police. We do not tolerate violence of any sort at Crunch and hope you abide by all the rules and regulations in future.
Negative experience: If I could give 0 stars, I would
Hi Mahmoud, unfortunately you were asked to leave by Crunch staff and NSW Police who attended as a result of you assaulting another Crunch member during an altercation, where you were the first to become physically violent. This was confirmed by CCTV footage and NSW Police. We do not tolerate violence of any sort at Crunch and hope you abide by all the rules and regulations in future.
Fantastic experience: Since Kareem has come in as manager, the place has definitely improved dramatically. Credit to him and the new team members. The place is always clean, equipment is neatly packed when I come in and they are very welcoming always. The place definitely has a more professional feel now. Well done guys
Hi there Firas, we’re pumped to hear that your experience has improved and you're digging the new vibes. We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon!
Fantastic experience: Have been coming to this branch since around Nov-Dec of 2022. Things have noticeably been improving since Kerim, Chloe and Luke have been taking care of things. Hoping to see this positive trend continue, and that they are commended for the effort that they have put in to improving this space.
Thank you Tyson for this awesome feedback, we appreciate you letting us know! We're glad to hear that we're noticeably improving and we’re pumped to hear that your experience is exceeding your expectations! Thanks for joining us on the journey to greatness and helping to make us one of the best gyms in Australia! We look forward to high-fiving you soon. From the whole Crunch Fitness Hoxton Park Gym team.
Fantastic experience: Since Kerim has been working at hoxton park as manager I’ve seen the gym completely turn around. Kerim has made the gym welcoming, inclusive and sets an example by living and Breathing fitness. All of the staff are lovely and extremely hard working, especially amber and Leon. Who go the extra mile for customers. If you are in the area check out crunch.
We love hearing from our happy Crunchies, thanks so much for the 5-star review Emily! Your friendly Crunch team do everything they can to assist and enable you to set no limits on your fitness journey, we’re happy to hear we’re succeeding! Thanks again for the positivity, we look forward to high-fiving you at Crunch Fitness Hoxton Park Gym soon!
Fantastic experience: I give this gym 5 star as it has the best manager and amazing staff it has gotten better ever since karim took over as manager he is kind and very helpful goes out of his way to help... i recommend this gym if you have any issues see karim....(Anwar)
Hi Andrew, we’re glad you’re having a great time and enjoying perspiring to greatness at Crunch! We really appreciate this feedback on the quality of our member service, we love hearing from our happy Crunchies! We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon.
Fantastic experience: Great gym, lots of equipment and classes. Even during peak times, you'll find what you need to work out without waiting a lot. 100% recommended!
Hey Mauricio, thanks for the positive review and we’re so glad you’re enjoying your Crunch Fitness experience! We appreciate your feedback on the quality and availability of equipment and range of your Crunch club. We put a lot of Crunch love into making the gym it is today! Thanks again for the review and your recommendation. We look forward to high-fiving you at Crunch Fitness Hoxton Park Gym soon!
Negative experience: I wanted to freeze my account but they're asking me to pay $15 and it's only for 12 weeks unlike the first time I froze it they never asked me to pay and my account was froze for months. It's very ridiculous and I'm very unhappy!!!!! DON'T EVER COME HERE THEY'REA REAP OFF!!!!!
Thanks Zafina for taking the time to share your feedback. Sorry to hear you had issues freezing your membership, at Crunch Fitness Hoxton Park Gym we always try and make joining and leaving as easy and as simple as possible. If you would like to provide further feedback, please get in touch with our member services team via email at [email protected] Thanks again, we hope to see you again soon at Crunch Fitness Hoxton Park Gym!
Fantastic experience: Great place and atmosphere. Plenty of equipments
Hi ibrahim, thanks for being part of the Crunch Fitness family, we are so glad you are having a wonderful experience Keep Crushing Your Goals! Crunch Fitness Hoxton Park Gym.
Positive experience: Not a bad gym
Hi Arnold, We would love to know more about your experience as we are eager for every visitor to have a 5 star experience every time they visit us. Please email us at [email protected] if you'd like to provide us with your feedback. Thanks!
Negative experience: I hate writing negative reviews, but this place very much warranted one. This is a very unprofessional and scammy sort-of-gym. If you are thinking of signing up to this gym, there are fees galore in the fine print that they are not decent enough to be transparent about when you first sign up; 1. They have a sign up fee. 2. Payment dishonour fee (which will be charged sometimes even if you have funds in your account, it just depends on when they feel the need to charge people. I had to prove I had funds in my account. And even then they will try to push blame on your bank. I had to threaten to cancel my membership, before they waived the fee). 3. Annual fee. 4. Pausing membership fee When it comes to trying to cancel a membership, they give you the run around. Even after 3 calls, and 4 emails formally requesting to cancel the membership. They won't let you cancel unless you go in in person, or print out a membership form, fill it out, scan it, then send back to them. Even though I alerted them, that I do not have access to a printer and scanner. The gym also has very unhygienic patrons who don't use towels, and they also don't cap numbers in the gym, so trying to go at peak hour, (4pm-8pm)a 40 min workout can take up to two hours, waiting for everyone to finish. Overall the one ⭐️ star is very generous. I hope they fix their sales and overall service culture in this gym, as the facility is great, and there are plenty of machines for all types of workouts. Otherwise there are plenty of other gyms who charge a little bit more, but you'll get better gym goers there, and more value for your money.
Hi Logan, we're sorry to hear about this! At Crunch we're always upfront about our membership costs and these details can be found here https://www.crunch.com.au/faq/ as well as in the member agreement you would have agreed to when you enroled at Crunch. The membership agreement can also be found here https://www.crunch.com.au/terms-conditions/. If you believe there has been a mistake on our part, please don't hesitate to reach out to [email protected] and we'll look to rectify this for you asap! We also apologize for any inconvenience caused by overcrowding. We are continuously working to strike a balance between maintaining a friendly and inclusive environment while also providing a high-quality fitness experience. We value your membership and would love the opportunity to discuss your concerns further and gather any additional suggestions you may have by emailing us. Thanks
Fantastic experience: Best gym I have been to in the west. Can comfortably peak hour and always find what you're looking for without waiting too long. I'm happy going here.
Hi Mark. Thank you for your positive review! We're thrilled to hear that you had a great experience with us. We appreciate your support and look forward to seeing you again soon.
Negative experience: very difficult to quit membership unless you go back to the store. I moved and tried to cancel membership by phone. I was told can't be done .have to go back to their location .. difficult when you have moved in a hurry. other companies are much easier to deal with .. will never rejoin with them again.
Hi Robert, thanks for your review. We're sorry to hear about your experience trying to cancel your membership! At Crunch we're always upfront about how you can cancel and these details can be found here https://www.crunch.com.au/faq/ as well as in the member agreement you would have agreed to when you enrolled at Crunch. The membership agreement can also be found here https://www.crunch.com.au/terms-conditions/. If you believe there has been a mistake on our part, please don't hesitate to reach out to [email protected] and we'll look to rectify this for you asap! Thanks
Fantastic experience: Cool place!! The ceilings are high and the machines are laid out in rows so it’s very easy to move on to the next machine!!
We agree - it's very cool! Glad you're loving Crunch !!
Negative experience: Big space. However always busy at 6:30-8:30 leg good press machine only have 1 of them. Would recommend get more. Machines are old.
Thanks for the review Eggy - we'll get onto it!
Positive experience: 3 stars for now.. If the facility could get the water drink fountain temp to be at cold not warm (yuck), update/upgrade a few machines that are looking pretty rusty and one machine I noticed yesterday that looked like it was chewed on by a rat, ratings would be higher. On a + note, staff are friendly.
Thanks for your review Sreena. We will look to get these matters resolved quickly!
Negative experience: It’s so bad staff are so rude and members are so selfish take machines for ever argue and push if there was disagreement and the staff blame it on you somehow ended up canceling and leaving it with the worse gym ever went to
Hi there, please feel free to email [email protected] who will be happy to assist you! Have a great day! :)
Negative experience: I like it , love it. I hope to stay longer than I can.
Love it Love it LOVE IT! Awesome to hear Nada :)
Negative experience: Packed gym, super hot and humid, all the fans were taken off recently, ACs are off. The whole place stink of sweat and BO, perfect please to get sick. 2 people sitting at the reception on the phone like goose, bad service at its worst, topical of crunch. Days are numbered for this chain.
Sorry to hear about this Mahfuz, please email [email protected] with these issues.
Positive experience: Always busy. Hard to find your turn for machines
Negative experience: Stay away from this place. Signed up for the first time with crunch fitness. Within the 2 weeks my access card stopped working and they advised that it was because I wasn’t paying my fees even though they were deducted from my account. So I was unable to access the gym with my card despite them still charging me. This went on for another 2 weeks with no resolution. After experiencing this frustration as well as poor customer service from the staff I decided to cancel. I went in to cancel and they advised that I would not have to make any more payments. One week after cancelling and surprise surprise, I was charged by them again. I called them up, to which they advised me there we no charges to my membership, and offered no more assistance. I then had to call and email another crunch fitness gym in a different suburb for assistance where the lady there helped me out and found they had entered my bank details into someone else’s profile so I was paying for someone else’s membership the entire time!!! The incompetent staff at hoxton park were unable to work this out. Now I’ve been advised it’s a 10 day wait to see my money again. Not to mention the gym is always too busy, they don’t have enough good machines, and majority of the machines have all the labels rubbed off so you can’t even see how much weight you’re doing.
Fantastic experience: Great gym, plenty of equipment to use and everybody is pretty friendly. Staff are quite friendly. Some of the equipment could do with repairs, but overall the place is great.
Thanks Brad! Everyone is welcome at Crunch! Thanks for the review!!
Fantastic experience: First time I've been here, certainly won't be my last. Absolutely beautiful inside.
Awesome to hear Wissam! We're stoked that you enjoyed it! See you next time!
Fantastic experience: Nice big gym with a lot of equipment and great classes. Heaps of cardio equipment and a CrossFit area. Recommend Zumba, HIIT classes. Only downside I don’t like using weight plates/dumbbells in lbs
Thanks Kim! Keep smashing those classes!
Positive experience: Good gym. Has everything you need.
Negative experience: Joined up Crunch Fitness. They direct debited from my account approximately $57.00 Came same evening to train. I was very disappointed with the lack of weight lifting equipment available. One day after I came in person to cancel. The guy gave me to sign ipad and took my mmembership card and assured me I'll be fully refunded as there's a trial period. Now they refuse to refund . Scammers
Fantastic experience: Love this gym! The space is very big and people are friendly. Love the gym classes
Thanks Ashley! Can't wait to see you smash your goals!
Positive experience: I mainly went for the classes - the instructors there were great. Staff were friendly. As for the gym, it is always super busy and there are always so many people working out around you. If you are not very confident, it can deter you from going. It is also a pain when you are trying to temporarily freeze your account because you're going overseas etc.. so make sure you tell them way in advance about it. Wasn't happy with some of the times I asked to freeze my account or cancel my membership as I always had to pay for some ridiculous period of time that I did not need.
Negative experience: Terrible customer service during covid. Could not get in touch with anyone via phone or email. They’re more than happy to take your money when you want to sign up (they have plenty of staff ready to help with that process), however if you happen to have any particular issue, good luck trying to reach them. Customer service is non-existent! I ended up cancelling my membership. Definitely don’t recommend!
Negative experience: Absolutely pathetic customer service. Have paid these idiots for 2 yrs withhout stepping into the gym and now I am expected to step into the gym to sign a cancellation form. I have been told that if I cancel the payments from my end (with the bank). The amount will then add up and I will be referred to a collection agency! What a joke!!!!
Negative experience: The worst Gym I have ever been to, staff are horrible, management e nothing but a joke, machines dirty as hell, I was a member there joint my 16 friends and family members, I cancelled my membership and so do them, we were never happy with the management and staff. I WILL NEVER RECOMMEND THIS GYM TO ENEMY
Negative experience: Worst gym and customer service team ever!!! Continuously took payment during lockdown and now charging me extra on my fortnightly payments for nothing! This gym are money scammers!!! AVOID! AVOID! AVOID!
Negative experience: Big gym and always busy which means, poor hygiene issue specially during current Covid crisis. No sanitizer dispenser installed in floor areas which is un healthy practice and really a serious risk to catch the virus. Crunch claimed to be a million dollar gym but in reality its a trash, garbage yard from the smell of it.
Negative experience: I’ll keep posting a 1 star review until your customer service team decides to read my emails, and then reply. Very unprofessional
Fantastic experience: The classes and instructors are great, large facility and clean bathrooms/changerooms.
Positive experience: Great place ,nice staff
Thanks for the review Charlie :)
Positive experience: Massive gym with plenty of cardio and weights machines. 6x power racks is a plus. Plenty of classes to choose from. Only negative is that most of the equipment is old which is a shame for a new gym.
Negative experience: Whack as hell experience of cancelling a membership. A whole month experience of taking my money and somehow getting charged 68.80 and getting a refund of that 3 weeks later while still taking the fortnightly payments when they told me that they will no longer take money off my card anymore. They still do take my money after a week and a half later they said that! They even take your yearly payment even when your membership is cancelled! 0/10 if possible. Don't bother going to this gym if you don't want to experience similar to this. Spend a little more money of a reputable gym that actually cares about customer service.
Negative experience: Poor customer service, always busy and having to wait for equipment to be used, taking money whilst in lockdown, and guest rates are ridiculously high.
Fantastic experience: Complete equipment and nice facilities.
Negative experience: I want to cancel my membership so badly, keeps charging us money during lockdown when the gym is still not open for months. Pathetic
Negative experience: Hello crunch , can u stop charging us members when we are in lockdown . Why are u still charging us money when even your gym/offfice is not open .
Negative experience: Very bad customer service and they took double payment from me and the manager (Ben) said he will send will solve it and each time I ask him he says that he send it to the admin to sort it out and its been more that 6 weeks now one got back to me that’s ripping off
Fantastic experience: Huge and well Equipped. Good value for money
Fantastic experience: Great equipment, very clean gym
Negative experience: Gym is ok , the staff are the worse, they have zero knowledge about the customer service, trainers are awesome.
Fantastic experience: Best
Fantastic experience: Amazing
Positive experience: writting this reveiw after doing the 3 days trial at Crunch / Hoxton Park rd, not a bad Gym but not the best in the area as well, spaced and busy at the same time, somehow doesnt feel friendly or cosy...professional staff but dont make you feel at home ... a lot of car space ... the spread of work out machines could be better ... the air conditioning system could be much better ... sometimes gets so busy and irritating... social distancing situation atm is not helping the cause...cheap gym
Fantastic experience: Lots of space. Getting more popular. Convenient distance for locals.
Negative experience: I have a membership to use any crunch gym and this one is by far the worst i have ever been to. Unprofessional management with terrible service and attitude. Never going back
Fantastic experience: This is a great fitness centre which i visit occasionally when I'm in the area. There's a large amount of fitness equipment suitable to everyone's requirements. One thing that stand out for me is the air conditioning system is first class. With these hot days about, you'll always keep cool during your workout. Recommended
Fantastic experience: Good
Negative experience: extremely packed, bad management and attracts alot of thieves that might steal your gym gear. beware!
Positive experience: System for classes is ridiculous. If we have one hour limit how come that class is already full one hour and 15 minutes before ? Meaning the system is not organised at all and communication about it is very poor.
Positive experience: Good gym for price, Lots of room, plenty of machines and free weights. 6 Power Racks for less waiting
Fantastic experience: Its a great place atmosphere is buzzing with energy the people there always constantly cleaning the equipment
Negative experience: Disgusting, especially bathrooms
Fantastic experience: Clean gym and friendly staff
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