Rainbow Beach Sports Recreation and Memorial Club
Information about Rainbow Beach Sports Recreation and Memorial Club
Opening hours
- sunday: 10h-23h
- monday: 10h-23h
- tuesday: 10h-23h
- wednesday: 10h-23h
- thursday: 10h-0h
- friday: 10h-0h
- saturday: 10h-0h
Our comment from FitFit Australia about Rainbow Beach Sports Recreation and Memorial Club:
Welcome to the Rainbow Beach Sports Recreation and Memorial Club, a vibrant community hub known for its fantastic atmosphere and delicious dining options. Guests rave about the trivia nights on Thursdays, highlighting it as a must-do activity during the week. With a recently renovated restaurant, the club has become a favorite among locals for its amazing specials and diverse menu offerings, making dining here a delightful experience.
Visitors have noted that the food is incredible, especially the rib fillet and lobster, often described as some of the best they've ever had. The variety on the menu, including dishes like prawn and scallop pizza and lamb rump, ensures there's something for everyone. Many guests return multiple times during their stay in Rainbow Beach because of the reliability of outstanding meals and friendly service.
Service has been praised as prompt and cheerful, with plenty of staff available even during busy nights. Special mentions go to staff members like Michelle, who provide excellent service and create a welcoming environment. The club also offers great value and attractive pricing, enhancing its appeal for both locals and visitors alike.
While the club has received some mixed feedback regarding customer service from certain staff members, the overwhelming sentiment is one of satisfaction with the overall experience. Guests love the friendly staff, lovely atmosphere, and communal feel of the venue.
Despite a few reports of disconnected service and slow order processing on busier nights, improvements are evident, and the team is committed to enhancing the overall guest experience further. It's clear that the Rainbow Beach Sports Club is on an exciting trajectory with lots of positive changes happening!
Rainbow Beach Sports Recreation and Memorial Club: Opinions
Fantastic experience: Absolutely great evening. Highly recommend the trivia night on a Thursday
Positive experience: So great with the new restaurant - amazing specials and always the locals’ favourite. Huge improvement on previous years…. Whew! Finally a reliable offering for dinner in RB!
Fantastic experience: During our holiday at Rainbow Beach, we visited the Rainbow Beach Sports Club for dinner not once, but five times and every single meal was absolutely incredible! The highlight for me was their rib fillet and lobster, which was nothing short of perfection. The rib fillet was one of the best steaks I’ve ever had—cooked exactly as ordered, tender, and packed with flavor. As were the Eye Fillet, Sirloin and Rump. The lobster was fresh and melt in your mouth delicious. The Prawn and Scallop pizza, Lamb Rump and Prosciutto Chicken Royal were absolutely delicious too! If you’re in Rainbow Beach, this place is a must-visit. Whether you’re a steak lover or just someone who appreciates great food, you won’t be disappointed. We’ll definitely be back on our next trip!
Fantastic experience: Dolphin Ferry Cruises have had the pleasure of bringing guests to Rainbow Beach Sports Club for lunch on many occasions and the response is always unanimous - everyone has a wonderful time. Louise and the crew deserve full praise for the service they provide and the food is delicious!
Fantastic experience: Just had the chicken breast wrapped in prosciutto! By far best meal I have had here Thanks Chef
Fantastic experience: Had a pizza, really fantastic,enough for dinner. Thanks Deb
Fantastic experience: Regardless that it was Fri night busy, there were ample staff numbers, service was prompt and always with a smile, topped off by a fantastic high quality meal - outstanding on all counts.
Positive experience: Food was alright. Old timers vibe there.
Fantastic experience: Great place for lunch and dinner at good prices Great service
Negative experience: Absolutely disgusted in service, asked for a drink and was told that they can't make it,I picked something else and was told we don't have that either, the older bar tender with blonde hair was very rude it was my 30th wedding anniversary and I was staying for drinks and pokies after dinner but left ,I will never go again, I actually left and went to pub and they were happy to make my drink, really bad experience, doesn't pay to be rude
Positive experience: Quite a nice venue with friendly staff and nice atmosphere. Would rate 4 stars but veggies with all four meals were not so much underdone but basically raw.
Fantastic experience: Had a great experience
Fantastic experience: Had a fantastic experience for lunch and dinner. The venue manager Scott was excellent. Customer service is the only thing that sets business apart these days, and most fail. Scott restored my faith that excellent customer service still exists. Thank you. Also they had new carpet throughout the week we were there it looks fantastic.
Fantastic experience: My husband and I enjoyed a very tasty meal here. Busy, lively atmosphere. Good for families. Good food at a reasonable price. Friendly, helpful staff.
Negative experience: Got harassed by the manager for my girlfriend being 18 and me being 17 cause she ordered 1 drink at the legal age, she than told us to finish our meals and which we agreed too, she came back 5 minutes later telling us to leave for no absolute appropriate reason, as we were leaving she was physically pushing me as I was walking and blowing kisses at me which made me very uncomfortable. The worst part was she brang up how “terrible” my girlfriend’s father was so guessing she doesn’t have a good relationship with the father as why she was very rude towards my girlfriend. NEVER AGAIN, DO NOT GO HERE, the pub or venue near the beach is the way to go, better service than here
Fantastic experience: Fantastic food & service , drinks were great till the last one , I have never had a more sour/ bitter drink , my drink being vodka lemon lime & bitters but it was so sour , couldn't taste vodka & was undrinkable , apart from that everthing was perfect & Fantastic service from the very friendly Rebekka , thankyou to her .
Fantastic experience: Great club. Food was delicious and service was outstanding. Beer was the best I've had in a long time plus a fantastic courtesy bus ride home. Thankyou
Fantastic experience: Rainbow Beach Sports Club has a wonderful environment and perfect customer service. Michelle the duty manager looked after us so well. She was that amazing I even shared my chocy machine winnings with her (she stole my only twirl aka my fav chocolate but that’s okay because her smile made my day) ;)
Fantastic experience: Always have a drink there Also have some great deals
Fantastic experience: Great food
Negative experience: Whoever’s idea it was to shut the whole balcony in with glass has absolutely ruined the place. Absolute sweat box and it’s winter! Even the staff agree it’s a big mistake
Positive experience: Staff were awesome, very professional. Was a pleasure to have a few games of pool and watch the footy.
Fantastic experience: Michelle was super nice and Toby was cool also! they were so good and let us stay for our mates birthday! Would visit again any time!
Fantastic experience: Lovely staff great atmosphere awesome service and food
Fantastic experience: Beautiful dinner for both my partner and myself. My partner’s steak and half lobster with veggies looked great and he said it was delicious. My fish of the day with stuffed zucchini, baba ganoush and spicy tomato relish was a perfect combo. Great friendly and quick service. Would definitely go again.
Fantastic experience: Great food, friendly service, nice atmosphere and value priced
Fantastic experience: Big change happening. Good changes. Very exciting for members. AIRCONDITIONING !!!
Fantastic experience: My husband & I both ordered the Steak & Lobster special of the week. The serving size is very generous. I had the vegetables with delicious red wine jus and hubby had salad & chips. While the veggies were beautifully cooked & seasoned they were just warm when they reached the table. The salad was a small bowl of greens which my hubby didn’t eat. The steak was excellent quality and expertly cooked as requested- delicious. The lobster was a real treat and very tasty, not overpowered with garlic or too much cheese. The presentation was a bit and appeared that this beautiful food was just thrown onto the plate. Overall - an outstanding improvement from our Local Club and we will continue to support you on a regular basis and recommend the Club to friends & visitors.
Fantastic experience: It is a great place to catch up. Play barefoot bowls or tennis . Music is currently not on for a while hopefully backmafter the reno's
Hi Marianne, Thank you so much for taking the time to provide feedback, and 5 stars at that!!! We can't wait to bring back live entertainment after our much needed renovations. Can't wait to see you in the club again soon and thank you for your continued support. Kind Regards Ashleigh Jensen General Manager
Fantastic experience: Great food menu, staff are friendly.
Thank you! We're always thrilled when members or guests take the time to acknowledge us. Hope to see you again soon :)
Fantastic experience: The sports club hosted the South Queenskand zone Outrigger canoe race awards night. About 300 paddlers ascended on the club for meals and drinks. Was a great night enjoyed by many.
Fantastic experience: Great atmosphere.
Fantastic experience: Angelique makes cocktails like she’s working a high end cocktail bar in brisvegas but better. Thank you
Fantastic experience: Friendly staff and great home style lunches!
Negative experience: Most of the staff were unbelievably rude! Belittling customers and just having a general attitude! We spent a lot of time and money here on the sports they offer too, so expected to be treated with a bit more respect. Very little customer service skills between them all, one lady spilt our pizza on her shirt and seemed to find that funny? On the other hand the men at the pool were legends and the facilities they had were good (pool and tennis courts)
Negative experience: Cheap beer was the only positive. Bang average food. Worse staff, so moody and had attitudes. Especially the tall blonde lad with glasses and the woman with frizzy curly hair.
Negative experience: Just being honest the parmi was hard and was tuff.
Fantastic experience: Visited on Sat night for a mates 50th. Great atmosphere, great pizzas and fantastic staff. The security guard organised the live musician for a good old school happy bday to you, Michelle with the curly hair was fantastic at the bar under busy conditions and every staff member looked happy to be there. Young crew were havn a great time playing pool while the oldies tore up the dancefloor. Great night definitely recommending dinner and drinks here. Definitely worth a good tip. Cheers for having us.
Fantastic experience: So good to have a club like this close by. thank you team.
Fantastic experience: First time at the rainbow beach sports club , loved it from the moment we got there .food drinks were cheap and delicious . Michelle a staff member and much more .went out of her way to be accomodating with everything we could ask for , made our experience at the the club enjoyable , was looking to buy a place up here and could see myself feeling very comfortable being a local near this area , thanks again rainbow beach sports club happy customer .
Positive experience: We had spaghetti and pizza $42. The food was really good, the staff lovely and the premises clean. Enjoyed our visit.
Fantastic experience: Brilliant views,and a great venue best place for a drink in town
Negative experience: Very disappointing. The lighting was too harsh, no toilet paper, the crowd are all over 65, they only get one star because they they DO have alcohol, but they refuse to serve it to you if you, a) drink too quickly, b) want to buy a drink for your friend, c) would like to drink on the dance floor, d) would like to have fun, e) would like a double.
Hi Kieran, Thank you for taking the time to provide feedback. Seems you have completely misunderstood our responsible service of alcohol practices that are in fact required by law. We recently introduced a number of strategies to minimise the harm that is a direct result of rapid intoxication. You entered our venue late, by this point, our 10pm house policy rules are in full swing, which include No doubles, no shots, no service within 15mins of your last purchase, and one drink per person. The no drinks on the dance floor is pretty self explanatory, however if you would like an explanation for this rule: Drinks + Chirpy patrons + dancing + timber dance floor = whoopsie, you've slipped over, resulting in far more harm than your one star review. Apologies for the no toilet paper, we'll get on to that right away. Have a great day Regards Ashleigh Jensen General Manager Rainbow Beach Sports Club
Fantastic experience: Wasn't our original choice for dinner & drinks last Sat eve, but delighted we wound up here: very friendly staff across the board, decent food, well-priced drinks, nice range of available seating locations. Membership ($15) more than many clubs, but we'll make it up in food& drink discounts on our next visit in March, when this will be our 1st choice for a meal in Rainbow Beach .
Fantastic experience: Went there for lunch good food and atmosphere would recommend
Positive experience: Food is good, not great. Service was prompt, but the main waiter has a serious attitude problem. Myself and the rest of the people I was with were asked for ID multiple times, even though we weren’t drinking. He seemed pissed off a big group was coming in so he couldn’t have a relaxed night in his massive empty restaurant.
Negative experience: It was nearly 40 degrees and they have all the doors and windows open and the a/c on it was so hot had to leave and cancel the reservation simply not good enough
Hi Mr Mango Man, Thank you for taking the time to provide feedback. It was definitely extreme weather over the weekend. Unfortunately, our club is not air conditioned (with the exception of the gaming room), so leaving doors and windows open is the only way to provide any kind of air flow. Great news though, we have just approved the quote to install a brand new AC system and this is set to be installed later this year. This should minimise the one star reviews of this nature. Kind Regards Rainbow Beach Sports Club
Negative experience: If you look handsome, and are under the age of 25, prepare to bring your identification. Not just one, but two forms of ID. You will be checked several times for proof of age between walking to the bar and ordering your drink to sitting down and trying to enjoy your chilled beverage in this hot Qld environment. Any further betting or similar activities, requiring you to be of responsible age will have you chased up for more proof. Food is good, delivered in exceptional time with great quality. Wide variety of modern drinks on tap suited from the young to old patrons. All in all, great venue and atmosphere but no one wants to be stopped multiple times for an ID check, making it feel like the customer is in the wrong place, to be then question about the validity of presented documents, by the same staff member at one point might I add. Won’t rush back, Cheers, Not overly concerned citizen
Hi Ethan, Thank you for taking the time to provide feedback. Firstly, we are glad you enjoyed your meals, drinks, atmosphere etc. Thats great. We apologise that you felt harassed by our legal obligations relating specifically to patrons who appear under the age of 25. When you first produced your ID, the manager on duty was concerned due to the wear and tear of your identification. Normally when we check ID in our venue, we provide that patron with an ID Verified arm band, so they are not asked again and again, however our stock was depleted during the peak Christmas/New Year period and are set to arrive early next week. If you wish to discuss anything else, feel free to email me directly : [email protected]. Kind Regards Ashleigh Jensen General Manager Rainbow Beach Sports Club
Positive experience: Nice place to visit. Meals are OK. Beer was nice and cold and friendly staff
Fantastic experience: Came in around 2.30pm and stayed for dinner didn't leave until raffles were finished around 7.30pm. Friendly and inviting place to relax have a drink and some food.
Positive experience: Have been here 3 times this week already and the food has been great each time. I’ve had the battered Barra which was cooked perfectly and a rump steak, which was quite thick but cooked well. We went for lunch yesterday and got 3 pizzas and garlic bread which was an amazing deal for all under $45, they were cooked EXACTLY how they should be. Generous topping, perfect crust and the mozzarella cheese pull was on point. Now the only thing stopping me giving this place 5 stars is some of the staff. Half are amazing the other half a just grumpy and look like they don’t want to be there. Special mention to Hanna, she’s a legend and a total asset.
Negative experience: Booked a table for seven people on Xmas Eve by the way it wasn’t very busy either. My roast of the day came out first with Luke warm undercooked veggies . The next six meals came out forty minutes later . We should have all been eating within minutes of each other We will not be returning very disappointed customers
Negative experience: Absolutely horrendous service. I had a table of 9. And out of those 9 meals ordered, FOUR were incorrect. 1- asked for chips. got mashed potato. 2- asked for a chicken parmy that has ham included.. no ham. 3- asked for chicken parmy.. got absolutely no toppings at all. 4- all 8 orders had arrived beside 1 that then the last meal arrived 15 minutes after every other meal. During all of this, the staff tried to correct us in a smartalik manner, gave a bad impression as soon as we walked in the door.
Negative experience: Me and 8 other people decided to go here for dinner before our camping trip and let me tell u… the food was all wrong individually with missing items and wrong items. The staff would talk back to us and were very rude. The staff also refused to fix the items saying “the order is correct” yeah like “the customer is always right” right? Bullsh*t
Negative experience: Party of 12 Christmas Eve Dining, Meals were absolutely atrocious, Chicken Dishes were over cooked, bordering on Burnt. Salad items were Burnt (Corn). Would not recommend, go elsewhere.
Good Morning Errol, I hope your Christmas was beautiful. We are so sorry that this happened to you and your family. This is certainly not our normal standard of service. Can I please ask, did you speak with staff during your visit so we could rectify these issues? If you would like to discuss this further, feel free to email [email protected] Kind Regards, RBSC Management
Positive experience: Its ok. Preferred when it had attached Chinese restaurant
Negative experience: Sexist and outdated dress code. Men can't wear singlets and forced to purchase a fishing shirt if they wish to stay. yet women can wear singlets and crop tops, where's the equality?
Hi Kieran, Thanks for taking the time to give us a review. We are an RSL, and like most RSL's - we have dress codes. I'm disappointed that you believe its sexist and outdated, ours is certainly more relaxed than most. No hats after 6pm, No singlets for men after 6pm and no swimwear permitted. Forcing you to purchase a fishing shirt is a bit of a stretch. It's a service we offer, you obviously have a choice in the matter. Great news is the fishing classic shirts are great quality and reduced in price to make way for the 2024 comp!! Can't wait to see you at the club again soon, don't forget your fishing shirt next time you visit:) RBSC Management
Fantastic experience: Great dinner, great service. Thank you Olivia for going the extra mile to make our dinner perfect.
Fantastic experience: Lovely place for a nice meal and a chat. The food is nice but a bit over priced
Negative experience: Went for dinner on 25.11.23 I ordered the sirloin steak and my husband ordered the ribeye absolutely awful!! neither steak had been cooked on a grill mine was full of fat + gristle all I could taste was oil not charcoal my husband’s steak was tasteless very disappointing and not cheap, I must say the staff were lovely super friendly + helpful certainly won’t eat there again you must do better!!..
Fantastic experience: The Wife and I spent the weekend in Rainbow Beach for the 2023 "This is Livin'" music festival. The friendly staff and fantastic food along with some of Australia's most talented musicians made for a weekend to remember !! Can't wait to go back in 2024
Positive experience: A sports bar located in rainbow beach. If you are looking for a place to drink till late night this will be the place that you are looking for. There was live music when I went, the music was good. The vibes are great, pool table in the bar, that you can play pool while drinking there. The staff are friendly. Overall it's a good place to spend the night
Positive experience: Unfortunately we weren’t impressed at all. We had a main size karaage chicken, main size wings, barramundi and the 400g rump. 3/4 of us left still hungry, only the steak was decent and it’d want to be for $38. The other portion sizes were tiny. $28 for 2 pieces of karaage chicken is outrageous. $110 spent on food that was very, very average. Cheap bowls club seniors style meals at restaurant prices.
Fantastic experience: Lots of open space with plenty of places to sit & dine. Beautiful verandah to watch the bowls. Staff are super friendly. Meals are good, prices a little expensive, but BIG negative was the added charge of $5.50 for a gluten free pizza base. Pizza was $27.90 so that's $33.40 a very expensive pizza. Surf Club is $2.50 which is reasonable. Not very fair on Coeliacs.
Fantastic experience: 9 of us walked up here Saturday afternoon after spending a bit of time in another "less than salubrious" joint in town, had a few beers on the deck watching the huge teams of bowlers having so much fun, then dined. The food was EXCELLENT, reasonably priced, served very promptly, and it was just a delight. What a beautiful club - done up magnificently since I was last there years ago. What an asset to Rainbow Beach.
Positive experience: Didn't eat there but everything else was good
Fantastic experience: Good vibes, good food and decently priced drinks. Crowd is your usual fishing/camping, easy going crowd. No hats/caps/fedoras.
Fantastic experience: Spent saturday night at the club on our annual girls weekend playing Drag queen bingo - WHAT A HOOT!! We had an amzing time the the curtosy bus driver - they where a god damn legend!! What are great crew at the sports club! Thanks Guys. Only thing complaint was more pumpkin in the pumkin salad
Fantastic experience: Tried the new steakhouse excellent service food was amazing good job guys .
Fantastic experience: The food was tasty plates were full, great menu.
Positive experience: Nice place but the restaurant's food not that great staff and friendly service was fantastic and beer was cold
Fantastic experience: Had a spontaneous trip to Rainbow Beach and stopped in for lunch. We had the lunch specials and it was the most amazing Asian meal we have ever had! Very satisfied and very delicious.
Negative experience: $33 T-bone steak, cut thin as a minute steak, shame on you stingy Rainbow Beach Sports Club!
Hi Jake, We are so sorry that this has happened. Our kitchen lease holders (Fusion Restaurant) are at the end of their lease and we will be taking over from the 14th October. Please feel free to pop back after this date to experience the highest quality products and a brand new menu. Again very sorry. We have passed this review onto the leaseholders for their attention. Kind Regards - RBSC Management
Fantastic experience: Great food and service, good menu and smart, modern premises and decor.
Thanks Heather, cant wait to see you at the club again soon
Negative experience: Apparently, making a booking means nothing here, booked for a table of 8 plus courtesy bus. Bus was great and on time, arrived at the restaurant and no table reserved.
Hi Shauny, We are so sorry to hear this happened. Can you please email [email protected] with the details of this incident so we can investigate. This is certainly unacceptable and apologise for this happening. RBSC Management
Negative experience: Booked for a table of 11 a couple of days before. Arrived for booking to find our group booking separated with 2 tables. Asked staff if we could move tables together and was told a firm NO from management. So we rang the Rainbow Beach Surf Club there and then and they said yes come straight over. Walked in to RBSC and there’s our table for 11 on the Deck and the food and night were perfect. Your loss Rainbow Sports and Rec Club cannot understand why you would do that when people make bookings for dinner they want to share the meal together, if you can’t accommodate those numbers at 1 table you should advise that at the time of the booking. You had a table of 18 on the patio so clearly you can accommodate large groups. Very Disappointed.
Fantastic experience: Everyone has a smile on their face, very friendly. They are very polite even when it is busy. I 100% recommend coming here for lunch or dinner, or even just a couple of drinks.
Positive experience: Food was a bit ordinary but the service was great
Fantastic experience: Awesome location and great bar staff. Great atmosphere as well.
Fantastic experience: Easily one of the best bowls venues in Australia. Great food, delicious beers and pokies that pay! Could you ask for more?
Fantastic experience: Been to a lot of bowls club and this has got to be one of the best in Australia. Great staff, good beer, fantastic green.
Fantastic experience: OMG the best in Australia definitely recommend get up it
Fantastic experience: Really good service, and a good atmosphere
Thank you for you're kind review. We are so glad you enjoyed our club.
Positive experience: We ducked into Fusion and I noticed I can’t review them on their own. I had the lunch special of szechuan chicken and fried rice, partner had garlic chicken and rice, both meals were around $14 each and were actually very good, it’s been a while since having good Chinese and I would definitely return here for their food.
Negative experience: literally the only two people in the main bar, other than the bar staff that can hear the crowd DJ music playing.... any song added, gets deleted by the over zealous millenial bar maid..... honestly, no one wants to listen to justin bieber or simply red..... If you dont want patrons choosing music, dont have crowd DJ...
Hi Darth Vader, We are so sorry that this happened to you. We were unable to get to the bottom of this as the "over zealous millennial bar maid" no longer works for us. Thanks for taking the time to provide feedback. RBSC Management
Positive experience: Great Chinese food, lovely staff
Thank you Craig - we're happy you enjoyed your meal and our hospitality! See you next time :).
Fantastic experience: Dined at Fusion Restaurant Saturday the 10th of June. Chinese is the best we've tasted in quite sometime. Extremely tasty and fresh.
Fantastic experience: Thank you Abby for picking us up n dropping us home in the courtesy bus. Thank you Cheryl for serving us in the restaurant. Chinese food was beautiful (bit pricier than what we’re used to but good serving size and so flavoursome.) Didn’t like that there was no table service! Would have been nice to have some music playing whilst eating.
Negative experience: Poor management. We booked a table for 11 people and they put us on two different tables instead of one big one. The food was very ordinary. I think, even though they have a lot of spaces to accommodate people for dining but they’re not organized and there was a long queue to order the food because people didn’t have a chance to sit at their table and read the menu before ordering.
Hi Saidee, Apologies for the delayed response. When booking on our lower deck, the maximum amount of people is 6 per table, hence why you would have been on two tables. In future, if you would prefer to be on one big table, we can accommodate that in our restaurant. I apologise that you were not advised of this at your time of booking. I have passed your feedback onto the caterers who lease our kitchen about the wait times and ordering process, and ordinary meals. Take care RBSC Management
Fantastic experience: Relaxing club with big screens,TAB and great community feel 2 it...Pop your head in and have dinner.cheers
Fantastic experience: Best meals we've had in a long time. Credit to your club
Negative experience: Staff here very rude, except for Diane, she had our back! Also shortage of chips. Not what ya want
Fantastic experience: Great place! The food was lovely, staff friendly, drinks cold, what more could you want. They even had live music the night we were there!
Positive experience: Good service, but food was very plain.
Fantastic experience: Richard from the courtesy bus was amazing! Great driver, very funny, awesome trip.
Positive experience: Great venue, friendly staff and patrons, however meal ordering arrangements are just abysmal. Queuing for over half an hour to place an order is just ridiculous, however the food is quite good once served.
Negative experience: A slightly odd welcome, having made a booking of 20 people for our ultimate travel tour. Despite our regular custom we booked in advance but where informed that we had to sit at separate tables because ‘it is to difficult for the staff to manage a big table.’ The chaos then continued when we came to order and we were rudely greeted by an off duty manager because we were not lining up in the correct place. A friendly “could you queue over here please” would’ve sufficed. The food itself was adequately tasty but, make sure you’re hungry because these portions could serve a small country. At least they had some take away boxes for my lunch tomorrow tho!!!! Also please ensure that you communicate your allergies efficiently as apparently carrot on squid is a common thing in Australia. As one of our party received their squid and noticed the carrot garnish she politely requested it to be remade without the carrots to which the waitresses immediate response was ‘did you tell them when your ordered.’ I recon that made her feel so valued as a customer. After she agreed to ask the chef the next dish came back with shocker, more carrots!!! Now I’m not sure about the allergen training of the staff here but I’m not sure telling a customer “we cook a lot of veg here” and “maybe you could just pick out the carrots” would be considered best practice, especially when the menu doesn’t actually advise of any allergies. I’m just glad she that they are keeping the people of rainbow healthy with all their vegetables. As the night drew to a close our group decided we would pay a visit to the lovely bottle shop, which again our tour group provides regular custom for. We were approached by one of the members of staff who made it clear that he did not desire our custom. Feeling pressured to evacuate the premises we grabbed our drinks and went to pay. Unfortunately the payment declined, to which the staff member cried out in absolute disgust. We proceeded to pay with another card, shortly after which this man decided he could no longer stand our company and swiftly ran off to the bar with a grand total of no customers. Personally I feel attacked and ashamed but not surprised at the lack of customer service skills . Despite our trial and tribulations of the night I must say our entire group were very happy with one waitress in particular by the name of Alex. She was polite and friendly and even encouraged us to attend an event the next evening. She is the reason that one star has been awarded by this ultimate travel group. We would love to hear from the management in response you our comments.
Hi Molly, Thank you so much for taking the time out to provide feedback, and we are so sorry that we have missed the mark with your group. This is certainly not what we strive for. We are glad that you enjoyed the food and even got to enjoy it the next day due to the large portions. Our restaurant is leased out so please rest assured that I have passed on your review for them to assess their processes. We are so disappointed that our team have missed the mark with their service in the bottleshop, and this will be discussed at the next team meeting. As you can see by our most recent reviews over the last few months, our service is second to none and we strive for a family friendly atmosphere with outstanding service. Great feedback about Alex, and has been passed on. If you wish to discuss this matter in greater detail, please feel free to email me directly on [email protected] Take Care Kind Regards Ashleigh Jensen General Manager
Fantastic experience: Great spot with good amenities and the fusion bistro served tasty Aussie basics like Chicken Parmigiana and burgers, as well as Asian dishes like Sweet & Sour Pork.
Thanks Pete!! Hope to see you again soon :)
Negative experience: Completely horrible. The spring rolls was uncooked. The Dim sims was terrible and the chips was like rubber and was cold as all hell. The gravy had to be bought and did not come with the meal where ut should. The service was bad and there's way more that I will not say. And not the best prices
Hi Murfet, Thank you for taking the time to provide feedback and apologies that you have left our venue unsatisfied. I've investigated this incident and can see that you declined the refund that was offered. I have forwarded this review onto the Fusion Restaurant (as this restaurant is leased from The Sports Club). Take Care
Positive experience: Not impressed with new menu, outsourced to Chinese restaurant, such a shame. No longer has that Club feel. Surf Club it is
Hi Suellen, Apologies for the delay in responding - your review seemed to get lost in the mix. Additionally we apologise that you feel our menu is not suitable. With a mix of Asian and Western Meals including GF, LF Vegetarian and more, we certainly thought there was "Something for everyone" The Surf Club is a fellow community club, so we love that your choice is to keep your money in the Rainbow Beach Community! Win|Win! Take Care x Take Care x
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