Crunch Fitness Hoppers Crossing

Negative experience: Poor management. I already cancelled my membership month ago still they are deducting money from my account. When i tried to contact them staff members use to say we are really sorry for that. Will contact to our manager as we are not enough qualified to sort out things. And never get reply back from manager. They are just stealing your money.

Negative experience: Very disappointed! Apparently my membership had expired but I had not received a call or email to say that my 12 month pay up front term had expired. I’d been using the gym for a month plus past the apparent expiry date (which was wrong anyway) and just all of a sudden doesn’t work! When I went to enter the gate didn’t open They said it is because it was expired I asked if I could go in today and pay when I next came back as I didn’t have any payment method on me, the response I got back from the manager was pay as a casual visit (I don’t know what part of I didn’t have my card on me they didn’t understand) There all happy to take your payment upfront but won’t work in with you when your not at fault.

Fantastic experience: a derserving 5 star for the freindly and professional staff specially the best of all Reen, she is an incredible member and crunch should be proud of having in the team. keep up the great job guys…… always love to visit and workout

Negative experience: My wife had terrible experience at this franchise .unexplained rules and just trying to steal your money. Hidden fees And zero customer service.They don’t care about their customer they only worry about money and how to steal more money. Me and my wife went there tried to talk to the manager he refused to talk and receptionist told us he is sorry his manager very rude he doesn’t wanna talk to us. Would never recommend this franchise ,I hoped I could rate a 0

Negative experience: Very rude service from reception

Negative experience: The gym has all the required equipment. However, it is messy. No one put the weight back and there is little effort made by the workers to remind the attendees to leave the equipment clean and tidy. Everyone used the plates, dumbbells, machines and cannot be bothered to leave it properly.

Negative experience: Really bad ! JADE . Please tell anything other than I can’t do it . Please learn soft skills. Bad. Behaviour

Negative experience: Very rude customer service from jade not at all helping

Negative experience: Terrible customer service. I hoped I could rate a 0 atleast here. No one at the club knows what they are doing. You never know until you are in a position asking for their service about how terrible they are. The assistant club manager Jade accused me of saying stuff that I didn’t. And I was blamed on for stuff that I didn’t say and asked to be careful next time. Her actions were backed by the club manager as well. Everyone in this club thinks there are doing a favour to the customers. I had in writing that they would make up for their late actioning. But instead got told that the club was doing a favour by owning to their words. I would never recommend this club to even someone I hate.

Negative experience: Very bad customer service ! Jade who was in the reception just making false accusations. No one knows what they are doing there . RIP.

Fantastic experience: Chill crowd, enough parking and there's always a free squat rack

Fantastic experience: Be is a great PT! Always pushes you to the max in the best possible way. Such a fun gym and everyone is so friendly. Love it at Crunch

Fantastic experience: I have been training with Be for the last couple of years. His encouragement and positive attitude motivates me to go beyond what i thought i’m not capable of.

Fantastic experience: Be is a fantastic trainer with great technique and encouraging you to work out even harder.

Fantastic experience: If you are going for personal training, go with “Be”. He is good. We did group sessions with him and he knows the right techniques for someone who is starting up or doesn't have much strength. He went with our pace but also kept on motivating us to exceed. 5 weeks of training we feel the difference already.

Fantastic experience: I find Be Phan incredibly professional and efficient trainer. He tailored a specific training program based on my goals and abilities. I did see change in my body in just 3 weeks. He is extremely knowledgeable about how the body works. I would definately recommend Be if you are looking forward for personal trainer.

Fantastic experience: Friendly staff, good range of equipment, good rates and facilities.

Negative experience: Run very poorly, zero stars if I could. Have been in contact since the start of October trying to cancel my membership and pay off fees. Have called 3 times, emailed twice and contacted head office with no replies or correspondence. Was not told to come into store until my third call, during which I was interstate. Had my card stolen and had late fees I was more than happy to pay, and have stated this, but two different staff members promised to have certain fees waived, all staff members told me they sent off emails to sort this out as well. I’m still being charged to my account. Absolutely unacceptable, zero communication, female staff member I spoke to hung up on me, very rude and condescending. At least the other two staff members I originally spoke to were kind and understanding. Still waiting for issues to be resolved, obviously dragging this process out so they can steal more of my money. Would never recommend this franchise. Hidden fees, zero customer care, unexplained rules and just trying to steal your money

Negative experience: I had a disappointing experience at this location. I arrived well before their listed closing time, but they refused to serve me, citing that they were closing in 50 minutes. It’s frustrating to visit a place expecting service, only to be turned away early. Additionally, the customer service was poor, and the staff seemed disinterested in helping. I would suggest they either update their hours or ensure that customers are served up until the actual closing time.

Negative experience: The staff that worked on Saturday midday and Sunday midday needs to be trained in gretting members and smilling. At least don’t look angry to be at work. Get a person who wants to be there.

Negative experience: Crunch fitness is a good gym with good environment. But there was a receptionist on 12th October was very rude and disrespectful towards the customers. We were there to freeze our membership but ended up in cancelation due to her behaviour and unprofessional customer service.

Fantastic experience: Dhiviy is an exceptional receptionist at the gym and she welcomes me like her son and every time I enter the gym. Shania on the other hand is an amazing counterpart at the desk that highlights Dhiviys exceptional customer service. 100% recommend

Negative experience: no wifi, old equipment, water filter never changed been red for a year

Negative experience: Plenty of equipment, worst customer service ever, subscribed yesterday, went this morning for a session, only to find my access card doesn’t work, and of course no one is at the front desk! Once they get your money that’s it!

Negative experience: Zero manners over the phone for a simple question. I asked her about any memberships that are 24 hours by any chance, and she says “no, you’re not special”. 9pm on Tuesday the 1st October if the owners reading this

Fantastic experience: I love this place, I’ve got the summit membership and bring my stepsister along with me whenever I go. The facilities are well maintained and are very clean. By far our favourite part is our class with Natalie! At our first class we came into it with a lot of nerves as neither of us had ever done a gym class before, to accommodate us she started with only body weight activities and has been pushing us more and more throughout the weeks as we have started to use more equipment. She is always happy to adapt exercises if you have any injuries or troubles. We were a bit upset to hear that the Tuesday morning class, has been canceled due to low numbers. Wish we could have classes with heron more dates if the week, she is awesome!

Positive experience: I find crunch fitness confusing. I love their power racks. They are awesome. Hate that more than half their weights do not have a KGs printed on them, makes it really hard for me to know proper weights without getting distracted by maths. I love their lockers and changing rooms. Very clean and well maintained. Hate that there is always someone sitting on the chest flying and crunches machine and chatting. But generally, just a little better than marriage.

Fantastic experience: Staffs were friendly. Equipment mostly all in good work condition. Change room big and tidy. Patrons mostly all rules abiding. Danny was awesome at High Point. Very informative and helpful. Smiles always

Negative experience: Unpleasant experience with a person called Dani who claims to be a regional manager.

Fantastic experience: excellent gym . good service . wonderful facilities and ambience . love it . highly recommend

Negative experience: Read through the names of the reviewers… that’s exactly what to expect, Mumbai Central. I’ve seen so many creeps in this gym, if I was a woman I would steer clear.

Negative experience: they charge you $44 every year for direct debit fees(never heard of this fess any where else). which they never mentioned at the time of joining. Scammers check your account and you will fixed extra $44 charge from 3 months of ur signup.

Negative experience: Gym is good but if you have any issues with with membership or with the app their support team is not reachable and their reception desk has no clue of things

Fantastic experience: Best fitness centre. Lots of gym equipment and professional classes. Can achieve the goals by attending regularly.

Negative experience: STAYED CHARGING ME MEMBERSHIP SINCE COVID, i moved states and called multiple times with multiple emails and in person cancellation and after 3 years they say i wont get a refund. Horrible fraudster scamming people

Negative experience: Worst gym ever joined. The counter staff do not have any moral ethics. I was promised that I will get a free month and never got one yet even after 3 month commitment. Moreover they also committed privacy breach by sharing 1000s of email address via email. Completely disrespectful staff and lacks transparency.

Fantastic experience: Paige helped me sign up for a Summit membership despite assisting multiple gym members and guests. Although I already told her that I made up my mind about signing up and yet she still showed great customer service and made a great on the spot presentation about my perks Might I add, she not only did she go through quickly go through the perks I will be getting, she tries to get to know you and see what’s best suited for you… and of course, I am a sucker for a good Pilates and Yoga class hehe. Though I had a great understanding what I was signing up for, Paige made sure she went through everything rather than compressing everything she needed to say within 1 to 2 sentences. Been a member for less than a week, but I have been visiting other Crunch branches as well and attended a few private classes and booked a few private classes. I look forward to them!! The place looks overall clean compared to other well known gyms in the local area

Positive experience: Joined recently and the front staff are very respectful when entering and leaving the place. The gym is nice and clean and has a good range of machines. Only issue is the air conditioning as it is always hot in there.

Positive experience: For such a big gym, they only have one reverse fly machine (which is always in use), one plate loaded leg press and one smith machine (angled). Please get rid of that hack squat machine, it's terrible and no one ever uses it. A different hack squat machine would be awesome. Pease get more equipment!

Positive experience: It's got a few of the necessities that one requires to have a descent workout.. however... They're not 24/7, so this may be an issue for some.

Negative experience: Its really hot Nowadays at crunch Hoppers crossings as no aircon’s working at all for last couple of months … feel suffocation during exercise, but don’t know why it taking too long for the maintainance ..

Negative experience: Very hot in crunch hoppers crossing the aircon hasn't been working for over 3 months. Gym equipment always broken. The pads Material is really bad. They want everyone to put our weights away and wipe down equipment but they don't even look after the customers. The people at the front desk are trying to be really helpful. But head management don't give rat's about hot customers. There's better gyms around. Fix aircon I'll take my post down

Fantastic experience: Amazing facility. Large. You don’t feel claustrophobic. Welcoming and friendly staff. Sign up was easy. We particularly like that we could take advantage of their January special. Great business model. We hate being locked into a gym contract. Thank you to Jamaan and Lochlynn for all your help. We appreciate you!

Fantastic experience: I recently completed several months of personal training sessions at Crunch Fitness with PT Be, and the experience has been nothing short of transformative. From the moment I stepped into the gym, I was greeted by a friendly and welcoming atmosphere. The gym is clean, well-maintained and equipped with state-of-the-art fitness machines. But the real game-changer has been working with PT Be. His expertise, enthusiasm, and personalized approach to fitness have truly made a difference in my journey. Each session was tailored to my needs and goals, blending the perfect mix of challenge and encouragement. PT Be's deep knowledge of fitness and nutrition, combined with his genuine care for clients, made each workout not only effective but also enjoyable.

Fantastic experience: Thank you Be for amazing training. I have felt huge difference in my stamina and energy. Wanna keep going. Highly recommend Crunch and Be!!

Fantastic experience: Crunch has numerous equipments for all exercise needs. The staffs are friendly and supportive. In my fitness journey I got trained with Be, he has great expertise , motivational skill and tailored the workout for me. He understands his clients needs and work towards in achieving the fitness goal. Personally, I feel great to have strength cardio sessions with him. He is an excellent coach one can have

Fantastic experience: Just wanted to Thank to Fam. He is been great and helpful in resolving my issue on Priority basis with such a great Customer Service. Thank you Fam for your help ❤️❤️

Negative experience: No maintenance at all, seat are torn, they dont switch air con on, stingy fellows

Fantastic experience: Great gym Great place to work out Sam is really sweet and wishes us every morning

Fantastic experience: Great gym! Sam and Gabriel at the front desk are very friendly and helpful. Definitely recommending my friends to join!!

Negative experience: You really don’t get value for your money at this gym. There is not enough gym equipment and the equipment that is there is either too old or just plain broken. There is leaking from the roof which is hazardous with the type of machines that are in the gym. If something is broken or not functioning in the gym, it takes at least 3-4 months before it is fixed and it’s only an inconvenience to you because nothing else is organised in place by the gym. Many of my friends have cancelled their membership from Crunch as the “commitment” contracts put in place do not abide by the terms and conditions highlighted on them.

Negative experience: DO NOT get a membership for crunch hoppers crossing at any cost or any deals that they may offer which they call “commitment plans”. My 12 month contract was from 08/01/2023 to 08/01/2024. Terms and conditions of the commitment state I have to give 1 month notice prior to cancelling, which I did and I was told I don’t need to do anything your membership will run out by the 08/01/2024 by 2 separate team members. However it was not the case, it doesn’t just run out as per team members there is a cancellation process which I was not told about. Come 08/01/2024 no contact about my membership from them. Then I check the crunch app it showed that I have to pay again (after the end of my 12 month commitment) that’s when I had to ask them a third time whether my membership is cancelled or not, they had no clue whatsoever. Then they said because I didn’t give them a months notice to cancel I have to pay again, however I already asked them to cancel my membership a month prior and they had told me twice from two separate people that the membership will just run out I do not have to do anything. If this isn’t enough the deter you, the maintenance in this gym is awful. Once a machine breaks down forget about it for another 4-6 weeks, torn seat paddings which can cause injury, worn out equipment and the list goes on. Now customer service, one of the worst customer service experiences ever, today I had to wait 1+ hour to get a hold of the manager when she was just in a room refusing to come out and speak to me, whilst their clueless team members scram to her every minute to ask what to do next about this situation, they have no problem solving skills, the manager you’ll hardly see on the gym floor. The only thing team members are trained to do is set up new memberships and giving tours around the gym , and talking to each other at the front desk. In the last year the water machine was broken down for 4-5 months so water from home or else nothing. Male bathrooms had blocked urinals filled with urine reaping bad smell for 3 months. This review will probably get an automated apologetic reply because they definitely don’t care enough to address customer issues. One of the worst staff team, untrained. Do yourself a favour, and stay away from crunch Hoppers crossing, unfortunately I can’t give a 0 Star review if I could I would.

Fantastic experience: The staff at this gym are awesome! Very friendly, personable and exceptional in service. Highly recommend just for the staff. Special shout out to Paige, Aiden and Jumaan!

Fantastic experience: Been coming here for over a year and absolutely love it! Massive shout out to Paige, Auden and Jumaan for always being so welcoming and always making me feel like I belong

Fantastic experience: New to the gym and love it here. Great high tech equipment, clean facilities, friendly vibe. Great staff Dani, Paige and Sam. Thanks team!

Fantastic experience: The gym exceeded my expectations with its state-of-the-art equipment, motivating atmosphere, and friendly staff. Whether you're a beginner or seasoned athlete, the diverse workout options cater to all fitness levels. A top-notch facility for achieving your fitness goals.

Fantastic experience: Currently a member of Crunch fitness! Clean and well-equipped space. Paige runs the operations she’s got you covered, positive atmosphere. Enjoyed my workout; the equipment was in good condition. Highly recommend

Fantastic experience: Such a great gym, staff are awesome! Shout out to Aiden and Lachlan :)

Fantastic experience: Great gym and very helpful and friendly staff!

Fantastic experience: Good range of equipment, always clean. Front desk staff and other gym goers always friendly and helpful. Been here a while and love it.

Fantastic experience: I am happy to give the receiption guys and girls 5 star specifically Paige and Lochlan.

Fantastic experience: Been here for a few years, equipment are great using Nautilus machines. Staff have always been friendly especially Paige and Lachlan. Sad to see Dani leave the branch :(

Fantastic experience: Great place to workout. Paige and Lachlan were very friendly to freeze my account while I was travelling overseas. Definitely with some great advice too. Worth recommending to everyone.

Fantastic experience: Very clean gym ..and good staffs

Fantastic experience: This place is amazing! the cleanest and most organized gym I’ve ever seen! I have no words to say how wonderful they are! Appreciate the Sam at the reception counter have been supportive in all manner choosing the right package.

Fantastic experience: Sam is good in explaining gym facilities and multiple options .. great thanks guys

Fantastic experience: Sam is a legendary member of your team. Helped heaps, good facilities friendly team.

Fantastic experience: Crunch Fitness has exceeded my expectations with its well-equipped facilities and diverse fitness classes. The atmosphere is inviting, and the staff, especially receptionist Sam, consistently provides exceptional service. Sam's friendly demeanor and efficiency contribute to a positive experience, making every visit to Crunch Fitness enjoyable.

Fantastic experience: Sam is an absolute gem. Beyond being a maestro at picking the perfect workout playlist, his friendly and approachable demeanor makes the gym feel like a second home. His knack for creating a welcoming environment is unmatched; he's always ready with a smile and offers assistance whenever needed. He effortlessly balances being professional and personable, making every interaction delightful. His dedication to providing exceptional service truly enhances the gym experience, setting the bar high for customer satisfaction.Great vibes in Gym thanks to Sam☺️

Negative experience: A lot of padding on machines is ripped or worn out. The water filter on the water dispenser has not been changed for 5-6 months. Management refuse to contact me regarding my concerns. Many on my friends have cancelled their memberships. I feel the only way for crunch to take notice is to cancel membership and not recommend crunch to nobody. Hopefully this review gets some attention. I’m a disappointed member.

Fantastic experience: I have my training sessions with Be at crunch. Been with him for some time now and always look forward to my sessions. Be is a committed and great trainer. And a great sense of humour! A lovely man who embodies the concept of mindfulness. Anyone wishing to commence this journey must contact him, you will not regret it.

Fantastic experience: Be is the best personal trainer I’ve ever had. Staff are lovely, but it takes too long for machines to be repaired

Negative experience: 30 Nov no one here to open the gym. Everyone waiting outside in the windy and rainy weather. It already happend 3 or 4 times in last couple of months. No professionalism at all.

Positive experience: We memebers are waiting today 30th Nov 23 from 5am and its 5.45 now the gym is not open. It happened many time, this is no good

Fantastic experience: Crunch Fitness Gym is a powerhouse of diversity! With a fantastic array of classes and top-notch gym equipment, it's the ultimate fitness destination. The varied classes cater to all levels, and the well-maintained equipment ensures a satisfying workout. The gym's inclusive atmosphere and friendly staff make every visit a pleasure. Crunch Fitness is my go-to for a fun and effective fitness experience!

Positive experience: Well sized gym at a good price, however nobody puts their weights away and you’ll commonly find squat racks loaded with 100kg+ with nobody using it. Staff do nothing to address it, so have fun unloading every machine you use.

Negative experience: One of the worst facility. The door of the training room is broken for 3 months, still not fixed with continuous follow ups. A few month ago, drinking water stations was broken for months didn’t bother to fix and they insist to bring water from home. The roof leakage is there for year now, they just don’t care. Had enough, just cancelled my membership

Negative experience: Very bag management and services. Every time you call the reception they forward enquiry to there head Nina in hoppers crossing who is very unprofessional and don’t response to emails untill and unless you run after her. They have charged me extra money few times without having my consent and i have been chasing them since a month to get my money regunded but still haven’t got anything.

Fantastic experience: Be, the personal trainer here is absolutely amazing. His commitment and understanding to your goals, the time and effort he gives to not only myself but I see with his other clients is incredible. Been training with be for 8 months now and plan on continuing for a long time, best trainer I’ve experienced.

Negative experience: I’ve been going to this gym for 5 years now and their staff are usually the nicest bunch! But today (15/11/23) from 12pm - 1pm when I arrived I had a terrible experience because of one of the staff members (she’s short and chubby and white). I scanned my card and it didn’t let me in because of a missed payment. I found this odd because if I do miss a payment I receive a text message from crunch but I didn’t this time. So I logged onto my crunch member portal and it didn’t say anything about a missed payment. When I asked the lady at the front if they could retry the payment on their system, she gave me so much attitude our entire interaction and aggressively said just pay in person to make everyone’s life easier. In normal circumstances I would have addressed her rudeness but I didn’t want to cause a scene as there were other customers. I can’t believe that this is the type of customer service I get for simply asking her a question. Crunch you need to teach your staff to speak to people with the bare minimum decency! Absolutely disgusting.

Fantastic experience: Great Gym for both gym junkies and those not so used to gyms (like me!). Really friendly staff, not too crowded and the "no judgement" philosophy really makes you feel at ease. Give it a go!

Negative experience: I was many years member, I was paid fully 12months fees in last two years, and give me 15 months member, but this month when I back to crunch and want to pay fully 12 months fees ,the staff tell me I only can get 12 months no another 3months bonus member, not happy

Positive experience: Majority of staff are always willing to help and greeted on each visit at the premises

Fantastic experience: I love coming to this gym 3-4 days a week. There is a wide variety of gym equipments to fulfil my fitness goal. The staff are very friendly and will go extra mikes to help me when I have a need. The gym is conveniently located close to my place and there is ample spaces in the car park.

Fantastic experience: I am really satisfied with the attention of the people at the reception, they are very kind and patient. The gym has everything you need to meet your goals. I love it.

Negative experience: Too many Indians with disgusting personal hygiene, creepy Indians staring at my partner, staff do not tell ppl with little man syndrome to not drop weights, something is always broken and just a slum atmosphere, yuk...bye bye Crunch!

Fantastic experience: We have been taking Personal Training sessions with Be. It has been 3 weeks (8 sessions) and this is one of the best fitness training experience we have had. Be (our PT) is amazing. He is a wonderful trainer, extremely passionate about coaching us, knows where to stretch and where to pause, so well. Not only is he the best trainer but a wonderful person who makes every session so enjoyable. Highly recommend him. Thanks so much Be & Crunch Fitness - Vish

Fantastic experience: I love my life because of this place. Personal trainer, Be Pham, is the soul of this gym. Take one-on-one’s or attend his boot camps, the change in you will surely come.

Negative experience: Crunch fitness hoppers crossing I once was a massive fan of this gym the low prices, adequate equipment, friendly staff and a relatively clean space for a gym. I recommended many of my friends to sign up but I am now ashamed to say I recommend anyone. With the new change of management a lot has changed and nothing for the good. All of the staff where always lovely and knew us regulars by name it was always a safe community and really “no judgement” but now with the new manager, the atmosphere is definitely different she picks and chooses who she enforces the rules to and doesn’t remind you nicely of the rules but TELLS you the rules very disrespectfully, dosent know any of the regulars or bother to even try to chat to anyone, she is barely even working at this location, as soon as she starts working the other workers are instantly uncomfortable, the filter on the water fountain always says it’s dirty, I never see her workout in the gym when I have seen many other workers outside of there shifts work out including the old manager / 2nd in charge, members are pushed with promotional information and asked to review the location on google reviews, the bathrooms have become disgusting and they have just added a bottle of air freshener in there to solve it, and theft numbers have definitely gone up and to prevent this it’s $15 to RENT a padlock for a locker. Crunch fitness I would really reconsider your change of management as you do have some great staff members working at this facility but a horrible manager.

Negative experience: New Gym Manager (Redhead Woman) is bias against particular people when it comes to enforcing the rules. Myself and other gym members feel put off from coming to the gym in fear of having the manager single us out to everyone else. As of recently it has not been welcoming and friendly environment anymore and will not be recommending this gym to anyone until management is changed very unfortunate.

Fantastic experience: A big shout-out to Be - Amazing trainer and mentor! Always his classes are motivating, varied, educative, and encourage you to give 100%. Loving the balance and AB’s work we’ve been doing

Fantastic experience: Absolutely love this gym! Top-notch equipment, friendly staff, and both a clean and motivating environment. Thank you to Be for always pushing me to my limits and making every workout count. Highly recommending him as a trainer and the gym overall.

Negative experience: DO NOT SIGN UP. CANCEL MY MEMBERSHIP. THEY WILL NOT CANCEL YOU MEMBERSHIP. I REPEAT THEY WILL NOT CANCEL YOUR MEMBERSHIP. EVEN IF YOU'RE ON NO LOCK IN CONTRACT. THEY WILL ASK YOU COME. JUST INCASE IF CAN'T THEY WILL DELAY THE WHOLE PROCESS UNTILL YOU OWE THEM MONEY OR PAY EXTRA WHEN YOU ALREADY PAY MONTH FOR ADVANCE WHNE YOU SIGN UP.

Negative experience: Been here for ages, never had any issues. UNTIL NOW. New management are enforcing absurd rules very strictly and disrespectfully. Only My partner and I were asked to put our bags away, quite rudely I might add, while there were other gym members that had their bags on the floor. It was very prejudiced and we felt very discriminated. Never had this happen before, I’m sure the new lady manager with the red hair (not sure of her name) has something to do with it. She has never greeted my partner and I respectfully whenever she’s at the reception. Please try acknowledge the negative impact she’s had as being manager. Many of my friends feel the same way and we are seriously considering our options to leave this once great gym

Negative experience: I’ve been here for the past two years. today we were asked to put our bags away straight away (with the excuse that this has always been a rule) but it is surprising when it is expected to be enforced straight away without any understanding. Crunch Used to be good with chill staff and a healthy environment with Jesse as the manager but the new management is awful. With absurd rules being strictly enforced such as no bags and constant announcements every few minutes. Would it not make sense that an individual has a place to put all their belongings such as straps, belts and towels in a large visible bag. Apparently not cause we’re now expected to let them lay around which is more of a tripping hazard/ our belongings being damaged as they can’t be visible. The new manager with the red hair(don’t know her name) isn’t nice and does not communicate appropriately to the gym goers, she has a rude attitude, never greets us if she is at the reception as the other staff members do and just has a very negative aura in general. I used to love this gym, the members and the staff but with the way the new manager is leading it, many of my friends and me will be made to move gyms

Negative experience: Last Saturday when I tried to enter in the gym gate does not open I asked to girl on the counter she straight away said payment denied.i said let me check my account same time I showed her my account statement and then she checked on computer and said our system didn’t work for some reason we couldn’t no process payment can you pay here on the counter then I paid on the counter the girl even didn’t not apologise for inconvenience. Today gym manager told me aggressive behaviour not accepted . Any one can tell me where is my fault .very disappointed with unprofessional behaviour.

Negative experience: I am beyond exasperated. What is the point in paying $10 to downgrade a membership, if you're not actually going to do that? It's already been a month & change should have been in effect by now. And the emails - saying you're gonna charge extra $2 but charge $4 instead, where is the transparency in that? You guys are exhausting. Seriously.

Negative experience: They don’t even deserve a single star I don’t why they got 3.3 . Worst experience ever i put then cancelation request via email like 2 months ago then they send a email from different name with cancellation foam ( and it goes in spam) if someone send you a email with registered email account for cancellation than what you guys want but they don’t care like reception staff also don’t care they live in 2010. They have a app but its seem like someone make it for try there skill. Bcoz there is not any option for cancellation Very disgusting

Positive experience: Over all good facilities. But staff is very slow in responding to issues. Water tap was brocken for 3 months.

Fantastic experience: Love it here, close to home, friendly environment, and staff are great.