Crunch Fitness Alexandria
Information about Crunch Fitness Alexandria
Opening hours
- sunday: 7h-19h
- monday: 5h-22h
- tuesday: 5h-22h
- wednesday: 5h-22h
- thursday: 5h-22h
- friday: 5h-22h
- saturday: 7h-19h
Our comment from FitFit Australia about Crunch Fitness Alexandria:
Crunch Fitness Alexandria, located in Sydney, offers a spacious and well-equipped gym with a variety of fitness machines and classes, making it a popular choice for fitness enthusiasts. Users appreciate the great value for money, mentioning the ample space, numerous equipment, and additional facilities such as saunas and hydromassage treatments.
Positive highlights from member reviews include:
- Variety of Equipment: The gym boasts a large selection of weight and cardio equipment, suitable for all fitness levels.
- Friendly Staff: Many members praise the supportive trainers and staff, noting their welcoming attitude and helpfulness.
- Good Atmosphere: A community-oriented vibe with no judgment environment enhances the overall experience for gym-goers.
- Great Classes: Popular classes, such as Zumba, are often highlighted for their enthusiastic instructors.
- Affordable Membership Options: Members appreciate the reasonable pricing, making it accessible for many.
However, there are several areas that have drawn criticism:
- Customer Service Issues: Some members reported negative experiences with reception staff, specifically mentioning rudeness or lack of assistance.
- Hygiene Concerns: Several reviews pointed to cleanliness issues, particularly in locker rooms and restrooms, citing a need for improved maintenance.
- Noise Levels: Many users noted that the loud music could be bothersome, particularly during busy hours.
- Equipment Condition: Reports of broken machines and maintenance delays have been shared, indicating a need for better oversight.
Overall, while Crunch Fitness Alexandria has many strengths, including its variety of equipment and approachable staff, improvements in customer service and facility cleanliness would enhance the experience for all members.
Services, Machines and Guided Classes
Crunch Fitness Alexandria: Opinions
Negative experience: Really disappointing at the incompetence by the reception (two girls at reception 13/12/2024, one is named Helen). I brought a mate with me who was very keen to have a trial and sign up for a membership/contract afterwards. The free gym pass we got from Crunch Fitness website clearly states that it could be used on the same day. However, the reception rejected him and told us that our free gym pass can only be used after 24hr of signing up. How stupid is that? No surprise, they lost a potential customer straight away. If the management takes no action to apology and reimburse our valuable time wasted, I will also CANCEL my membership without hesitation.
Hi Xinyuan, Thank you for sharing your feedback with us. We’re sorry to hear about your experience and appreciate the opportunity to clarify. Our free gym passes do have terms and conditions that state they are not valid for same-day use, as part of our standard procedures. We understand this may have been inconvenient, and we apologize if this was not clearly communicated during your visit. Our team at reception is required to follow these policies, and we appreciate your understanding in this matter. If you would like to discuss this further or share additional feedback, please don’t hesitate to contact us at [email protected]. Thanks!
Negative experience: The gym is good , but custumer service is the worst , some rude girls in the reception, the girls that were working tonight (13/12/2024)are rude all the time, always having an attitude for no reason. The music was extremely loud as well.
Thank you Ed for taking the time to provide valuable feedback about your experience. Our friendly Crunch team love to deliver the highest level of service to our members, so we’re sorry to hear about this experience. Your feedback on the volume of music being played is also noted, apologies for that. Apologies for the inconvenience caused, we look forward to welcoming you back again soon.
Positive experience: Great place to exercise... Lots of space and classes. However, locker room cleanliness questionable.
Hey steven, thanks for sharing this positive feedback on the quality of your Crunch club. We put a lot of Crunch love into making Crunch Fitness Alexandria the gym it is today. Your feedback on the cleanliness of the locker room is noted, thanks for letting us know. We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon.
Fantastic experience: James is very good guy always smiling face and helpful
Hi Tanj, we’re glad you’re having a great time and enjoying perspiring to greatness at Crunch! Your friendly Crunch team do everything they can to assist and enable you to set no limits on your fitness journey. We look forward to seeing you again soon!
Fantastic experience: good gym at a good price. bit full but not horrible at 6pm on a weekday some weights are in pounds though not sure why
Hey R, thanks for sharing this positive feedback. It's so great to hear you’re finding your club great value! Our rates are designed to provide the best bang for your buck, so you can just focus on crushing your fitness goals. We look forward to your next fitness session.
Fantastic experience: Nice big and clean gym. The bathrooms are always a little gross but for the price this place is great. Great big space.
Hey Kati, thanks for sharing this feedback. We are always striving to deliver a clean and well-maintained Club to all our members, so we will work on improving the cleanliness of the bathrooms. Thanks for the appreciation of the space available, we hope you come back again soon!
Negative experience: If I could I would give 0 stars due to the attitude of the staff. The girl with ginger hair which is working tonight was super rude and had an attitude.
Hey there Eugenijus, Thank you for your feedback. We take comments about our staff very seriously and strive to provide a welcoming and friendly environment for all members and guests. Our team works hard to assist everyone, especially during busy times, and we always aim to maintain a high standard of customer service. If your experience did not meet these expectations, we sincerely apologise and will address this internally to ensure all members feel respected and supported. If you’d like to provide more details about your visit, please feel free to reach out to us at [email protected] so we can look into this further. Thanks!
Negative experience: Super bad attitude of 2 people lady and a guy that said it was busy at the gym but no one was there at the entrance. I was trying to get help to sign in with my husband to come in as guest but was told I got to type in all the details as a new guest again on the iPad. However, last time the same lady signed me in using the computer system, only asking my phone number as it was more convenient and quicker way for me. When I asked why it is different this time apparently it is busy but no one was behind us. We felt ignored once again thanks to the friendly staff!!!p.s I don’t mind to do this it is just the attitude you can’t be ignorant and work in customer service!
Hi there, Thank you for your feedback and for bringing this to our attention. At Crunch, we have a guest sign-in policy in place to ensure everyone's safety and proper access to the gym. This policy requires all guests to sign in through the tablet unless circumstances require an alternative method. While we know this can sometimes feel inconvenient, it’s important for us to follow this process consistently. We also want to acknowledge that certain times, including evenings, can be particularly busy at the gym. During these periods, our team works hard to assist everyone promptly and ensure no one feels overlooked. If you’d like to discuss this further or have any additional concerns, please don’t hesitate to contact us at [email protected]. Thanks!
Negative experience: Very dirty gym lots of dust and lots of broken machines and equipments in general 2018-2020 was this gym cool and nice now it’s in terrible condition very disappointed
Thank you Jakub for taking the time to provide valuable feedback about your experience. We are always striving to deliver a clean and well-maintained gym to all our customers. We are always looking for ways to refresh so if you would like to provide further feedback about what we can do to improve, please get in touch with our member services team via email at [email protected]. We hope to see you again soon.
Negative experience: Worst gym I’ve ever been to. Nothing has ever enraged me the way that this place has. Classes are so bad that you’d get 10x better on YouTube. Pilates was bouncing and catching a ball with your feet - I genuinely thought I was being pranked. So appalled that I have to pay for this, cannot get out of my membership fast enough.
Hi there! We’re sorry to hear you felt this way about your experience with our classes. We want every session to be effective and enjoyable, so your feedback is valuable in helping us improve. If you’d be open to it, we’d love to hear more about your expectations and what you'd like to see in our class offerings. You can always reach us at [email protected] so we can work toward a solution together. Thanks!
Fantastic experience: Great place with plenty parking and Lovely staff with plenty equipments
Hi ADNAN, thanks for sharing this positive feedback. Great to hear you're finding Crunch Fitness Alexandria convenient for parking. And thanks for appreciating our staff! We've got plenty of equipment for for everyone to use. Hope to see you again soon, from the whole Crunch Fitness Alexandria team.
Positive experience: Came for a visit and it would be much better if the music was not playing so loud. Everyone’s on headphones anyway, I think that if they could turn down the music that would be helpful. It’s just blasting.
Hi there! Thank you for your feedback! We’re sorry to hear that the music volume was too loud during your visit. We understand that everyone has different preferences, and we’ll make sure to pass this on to the team to ensure a more comfortable environment for all members. If you have any further suggestions, feel free to reach out at [email protected]. Thanks!
Negative experience: They have lots of old old Life Fitness elliptical cross trainers, but none of the workout buttons work. I have contacted the reception verbally and in writing. They said they have passed on the message. Sadly, there is no update. I'm very familiar with these machines, having worked out on this particular model about 17 years ago and can ascertain when you select a workout it goes back to quick start. Yes, you can run it, but that's it.
Hi Cleto, Thank you for your feedback. We can confirm that our Life Fitness elliptical cross trainers are fully operational with no issues. If you experience any issues with the equipment, please don't hesitate to come to reception, and our team will be happy to assist. We appreciate your understanding and look forward to seeing you at Crunch! Thanks!
Fantastic experience: Vegan protein OG smoothie last Saturday afternoon was great. Thanks
Hey Rohan, thanks for sharing this positive feedback. We're glad that you enjoyed the recipe. Come back again for more! Crunch Fitness Alexandria team.
Fantastic experience: Quite a large gym. Seems very busy.
We love hearing from our happy Crunchies, thanks so much for the 5-star review Sergei. We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon.
Positive experience: I feel that for me and for many others, coming to the gym is a time to enjoy and it's a time for you to relax and exercise! I feel that your team members are not kind or charismatic people. Many of them do not greet their clients kindly and it seems to me that they are at the reception to welcome them. But many times, not even a visual contact. There is no good morning, good afternoon. There are faces of displeasure! Many of them are noticeable. They don't like their jobs! It would be good if they hired kinder people who want to make the people who visit them feel good!
Thanks Alejandra for taking the time to share your experience. We are always looking to improve our member experience! Our members are important to us and our team try to deliver the highest level of service to our members. We’re sorry to hear your experience didn't reflect this and we and understand your perspective. If you would like to provide more feedback, please email us at [email protected] so we can look into it. We appreciate your review and we look forward to welcoming you back soon, from the whole Crunch Fitness Alexandria team.
Fantastic experience: love this gym! lots of different machines, and great for a beginner, super easy and cheap sign up and i really like that i got a free 3 day trial. reception staff aren't the friendliest lol however the trainers are SO nice and always make you feel welcome and encouraged. wish it were open later on weekends
Fantastic experience: I liked this gym. Seems modern. Tried a hiit class with Kevin and he was awesome. Inspiring and motivating. The tall tan guy with the accent at reception was very helpful and nice. Gym was quite busy and there was no parking left downstairs. But there's parking available nearby.
Hi Denise, we’re glad you’re having a great time and enjoying perspiring to greatness at Crunch! We appreciate your feedback on the quality of your Crunch club. We put a lot of Crunch love into making Crunch Fitness Alexandria the gym it is today, and our team are always more than happy to lend a helping hand, just hit us up! We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon.
Fantastic experience: This is such a great gym one can imagine of having so many equipments of same and different types which allow number of people working out simultaneously without waiting in the queue. I am overly excited about the facilities; especially the sauna, lounge, massage chairs are the ones that surely attract people easily.
Hi Dewan, we’re glad you’re having a great time and enjoying perspiring to greatness at Crunch! At Crunch we pride ourselves on having the latest strength and cardio equipment, as well as world famous classes, hydromassage sessions and theragun percussive massage too! Great to hear you are making use of it all and enjoying it too! We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon.
Positive experience: 25 Aussie currency units seems expensive for a day pass
Negative experience: I have been going to crunch for almost a year. They have plenty of equipments to train. However my biggest concern is hygiene, most of the users they do not use towels to train and i need to wipe every equipment i use. Secondly and most importantly their air ventilation system is very very filthy and not cleaned even once. I have emailed them many times as well as talked to staff too. I honestly do not know what does the staff do either. See the photo, you will be the judge.
Thanks The for taking the time to share your feedback. We do have plenty of equipments to train with and a wide selection to choose from! We’re sorry to hear that you didn’t feel the experience/cleanliness of Crunch Fitness Alexandria was up to scratch. If you would like to provide further feedback, please get in touch with our member services team via email at [email protected]. We hope we can be better for next time, Crunch Fitness Alexandria team.
Positive experience: It's great. Clean with plenty of room! The best thing.... fresh air ventilation. It makes a huge difference compared to these confined, smelly gyms with no wondows (e.g. anytime). The staff are friendly too.
Hey Andrew, thanks for sharing this positive feedback. We’re so glad to hear that you found Crunch Fitness Alexandria clean, fresh and well ventilated! And our friendly team are always more than happy to lend a helping hand, just hit us up! Thanks for finding us and see you again soon, from the whole Crunch Fitness Alexandria team.
Positive experience: Good gym, just a bit busy on Mondays specially around 6pm
Hi Sami, thanks for your positive review and for letting us know that you think we're a good gym! We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon, Crunch Fitness Alexandria team.
Fantastic experience: Good big Gym with lots of equipment
We love hearing from our happy Crunchies, thanks so much for the 5-star review, Andrew! We put a lot of Crunch love into making Crunch Fitness Alexandria, with lots of equipment and the latest strength and cardio equipment. As well as world famous classes, hydromassage sessions and theragun percussive massage too! Great to hear you are enjoying it. We look forward to seeing you again soon, Crunch Fitness Alexandria team.
Positive experience: I want to congratulate George taking the proactively greeting and say bye to all members walking pass the front desk. You got the right attitude George keep it up. I have been to this club for few years most of the times front desk just ignored you and talking among themselves and play with their mobile phone or head down on the computer. I have been to other crunch clubs and sorry to say this is the worst club in term of greeting members. I guess it all start from the manager and no example set then all staff follow the leader role model.
Thanks J for taking the time to provide valuable feedback about your experience. Providing the Crunch Good Vibes for each and every member is important to us. And we're glad you're enjoying the hospitality! We appreciate the shout out and we look forward to seeing you again soon, Crunch Fitness Alexandria team.
Negative experience: They refuse to cancel my membership. Said I have to come in-person. Managers are so rude over the phone (Satty in particular) even when I told them I’m not in Sydney and can’t come in-person. They then told me that I had to email them, AND EVEN TOLD ME that the email won’t be read because there is a huge backlog. What am I supposed to do?? Other comments. The gym is always packed, good luck doing bench press during daytime hours
Thanks Basil for your valuable feedback and we're sorry to hear you had issues with cancelling your membership. At Crunch Fitness Alexandria, we aim to provide peace of mind and flexibility with our memberships and try to lay out the terms of our contracts as clearly and concisely as possible. We're sorry that you feel misled or the terms were unexpected in any way. Please feel free to email our friendly member services team at [email protected] so we can look into this matter for you!
Fantastic experience: Good, standard gym. Hydro-massage chairs aren’t bad either.
Hey Silvia, thanks for sharing this positive feedback. At Crunch we pride ourselves on having the latest strength and cardio equipment including those hydromassage therapies! Great to hear you are making use of it. See you again in the next session, Crunch Fitness Alexandria team.
Negative experience: Massive gym, good variety of different machines & plenty of parking. Male bathroom / shower area needs some TLC and is the reason why I have cancelled my membership. So dirty and the showers never appear to be cleaned.
Thanks Matthew for bringing these concerns to our attention. Here at Crunch Fitness Alexandria and at all Crunch Gyms we pride ourselves on delivering a high quality and clean experience for all our customers. We’re sorry to hear you didn’t feel your experience matched your or our expectations. So we can look into this further, could you please email [email protected] with the details of your experience. Sorry to hear you won’t be coming back, we loved having you at Crunch Fitness Alexandria and wish you all the best in your fitness goals!
Fantastic experience: I have travelled to a couple of Crunch gyms and this one is definitely my favourite - wide range of equipment and great variety of fitness classes. Being a girl that loves Zumba, I would normally visit on Thursdays attending Chi’s class regularly. Chi is motivating and her warmth towards people makes the class welcome for people in all levels. I would love it if her class extends to a full hour - meaning more time and fun for us. Thank you
Hey Karen, we love hearing from our happy members! Thanks for the great review and thanks for being a part of our Crunch fam. Keep perspiring to greatness at Crunch Fitness Alexandria!
Fantastic experience: Have been to Crunch for over 10 years. Have tried different ones when I had to move suburbs. It is my favourite gym, there's loads of machine, the change rooms are sufficiently equipped and clean. And the staff is always nice.
Hey Lillie, thanks for this awesome review! We’re so glad you are enjoying the Crunch Fitness Alexandria community. Look forward to seeing you Crunching here again soon! Crunch Fitness Alexandria team.
Positive experience: Good amount of machines and floor space, heaps of weights and benches. Really affordable membership options and deals available There has also been a major improvement with customer service, a very noticeable difference with the team at the front desk, Thanks crunch team Good for value, facilities and equipment
Hey there Leah, we’re sorry your Crunch experience was less than perfect . We always try to give our members the best customer service possible so we are sorry you have been having a poor experience. We would love to know more about your experience with us, please feel free to email our friendly member services team at [email protected] We value all our customers feedback so thank you so much for letting us know, can’t wait to see you again soon at Crunch Fitness Alexandria!
Negative experience: Lots of equipment, weights, and space for different kinds of workout. The equipment is often broken or the upholstery is torn, weights aren't re-racked and have no unit standards (sometimes are in kg, sometimes in lb), people filming the bathroom. However, the lowest of all was a fight breaking out between some guys, requiring the staff to intervene.
Thanks Gustavo for bringing these concerns to our attention. We are always striving to deliver a clean and well-maintained gym to all our customers, thanks so much for this feedback, we hope we can be better for next time. We are also sorry that you didn't feel the crunch vibe was what it should have been. If you would like to provide further feedback, please get in touch with our member services team via email at [email protected]. Once again, thanks so much for this feedback, we look forward to seeing you Crunch again soon, from the whole Crunch Fitness Alexandria team.
Fantastic experience: Big spacious gym plenty of areas for floor work and plenty of racks.
Hi Jacob, thanks so much for the top review! We are glad you are enjoying the Crunch vibes! See you next time at Crunch Fitness Alexandria. From the whole team at Crunch Fitness Alexandria.
Fantastic experience: Had some private issues with my account at Crunch Fitness Alexandria, the wonderful Kiana ( excuse my spelling ) helped me solve the issue! Absolute amazing staff a massive thank you!
Hey Alexander, thanks for this awesome review! We’re so glad you are enjoying the Crunch Fitness Alexandria community. Look forward to seeing you Crunching here again soon! Crunch Fitness Alexandria team.
Positive experience: Good gym good equipments, good trainer. Very Reasonable priced. But gym is remains crowded on evenings
Hi Surajeet, thanks for being part of the Crunch Fitness family, we are so glad you are having a wonderful experience Keep Crushing Your Goals! Crunch Fitness Alexandria.
Negative experience: recently visited this gym and I must say that the bathroom facilities left a lot to be desired. It’s as if cleanliness took a vacation and never returned. The sauna had a distinct smell of sweat and grime. It was like stepping into a locker room after a particularly intense workout. Not exactly the relaxing experience one hopes for in a sauna. The walls of the shower cabins and toilets were a sight to behold. Covered in mysterious stains, they looked like they hadn’t seen a cleaning cloth in years. I half-expected them to whisper, “Welcome to the grime museum.” The general state of cleanliness was appalling. Dirt seemed to have taken up permanent residence. I wondered if the janitorial staff had forgotten about this corner of the gym entirely. I recommend bringing your hazmat suit ♀️☢️☣️
Thanks Andrei for bringing these concerns to our attention. Here at Crunch Fitness Alexandria and at all Crunch Gyms we pride ourselves on delivering a high quality and clean experience for all our customers. We’re sorry to hear you didn’t feel your experience matched your or our expectations. We would love to know more about your experience with us, please feel free to email our friendly member services team at [email protected] Sorry to hear you won’t be coming back, we loved having you at Crunch Fitness Alexandria and wish you all the best in your fitness goals!
Negative experience: - Why go to a night club when you can go here? If you want to be deaf this is the place. Noise cancelling earphones wont work. Save your ears and sanity. - Some machines are gross. Like this for months and no one replaces it. - $15 fee if you need to pause your membership.
Thanks Roselyn for bringing these concerns to our attention. We are sorry that your suggestion was not implemented regarding the music at the gym. Please feel free to email [email protected] & we can look into this matter further for you We hope you will come back again soon!
Negative experience: Huge gym, facilities look good although some machines are a little out-dated (specially in cardio area). Sadly, I experienced such an impersonal and careless customer service from front desk. They don’t even look at you as you walk past and I don’t understand why you need three people in a counter talking to each other and me as a customer I have to beg for attention to get help. Went inside the toilets, the cleanliness is really bad, smell is horrible and showers are slimy and mouldy. If you’re a person that doesn’t care for bad customer service and doesn’t use changing room facilities, this might be the gym for you, because it is huge and full of things to do :)
Thanks gabriel for bringing these concerns to our attention. Our friendly Crunch team love to deliver the highest level of service to our members, so we’re sorry to hear about this experience. And we’re sorry to hear that you didn’t feel the experience/cleanliness of Crunch Fitness Alexandria was up to scratch. Please feel free to email [email protected] & we can look into this matter further for you Thank you for taking the time to provide this feedback to us. We hope to see you again soon at Crunch Fitness Alexandria!
Negative experience: bad customer service. when creating a contract for a free pass on Crunch website, it allowed me to do so, so I drove from far all the way there to be denied entry. I am from Queensland planning on moving to Alexandria as it was checked on drivers licenses. Just because staff is not rude, it does not mean it has a good customer service. that's the basic. he just got rid of the situation quickly. so i paid for the one day pass because i was already there. The whole point pf customer service is to win customers not loosing them.
Hi Lucas, unfortunately you did not qualify to come in on a 3 day free pass as you had been a member of Crunch before and also had entered Crunch as a Summit guest as well. As per the terms and conditions of our free pass you need to be a first time guest to Crunch. Our staff were friendly and courteous at all times to you and explained the situation clearly, so we don't agree that this qualifies as bad customer service. We wish you the best in your fitness journey!
Positive experience: The gym is large and has all the machines and weights that you will need. There are no wipes and you will have to spray some paper towels instead.
Hi Paul, thanks so much for the top review! We are glad you are enjoying the Crunch vibes! See you next time at Crunch Fitness Alexandria. From the whole team at Crunch Fitness Alexandria.
Fantastic experience: Fantastic experience at Crunch Fitness. Friendly staff and great set of equipment. Really enjoying the recent upgrades. Special mention to Satty for the consistent welcomes.
Hi Brendon, thanks for being part of the Crunch Fitness family, we are so glad you are having a wonderful experience Keep Crushing Your Goals! Crunch Fitness Alexandria.
Fantastic experience: Love the team, they’re so welcoming Especially Satty!
Hi Arwen, thanks so much for the top review! We are glad you are enjoying the Crunch vibes! See you next time at Crunch Fitness Alexandria. From the whole team at Crunch Fitness Alexandria.
Fantastic experience: I’ve been a Crunch Alexandria member for a couple of years now and would recommend it to everyone! The gym is massive and has a fantastic selection of equipment and classes (and they even have recovery machines!) It is always clean, well-maintained and not to mention - so affordable! A special mention must also be given to the wonderful staff who are so approachable, friendly and always willing to help and provide tips/advice. It’s definitely a gym worth joining!
Hi Yana, thanks for being part of the Crunch Fitness family, we are so glad you are having a wonderful experience Keep Crushing Your Goals! Crunch Fitness Alexandria.
Negative experience: Absolutely completely dodgy. Don’t sign up to this gym organisation anywhere. Still trying to charge me for attending the gym when I wasn’t using it. Very good example of bad customer service. Not sure there is anything positive I can share about Crunch Fitness.
Thanks Turlough for bringing these concerns to our attention. Our friendly Crunch team love to deliver the highest level of service to our members, so we’re sorry to hear about this experience. Please email us at [email protected] with some more info on your experience so we can look into it! Your feedback has been noted and is greatly appreciated, thank you for helping make Crunch Fitness Alexandria one of the best gyms in Australia!
Fantastic experience: Started in October last year and this gym is great value for money with all the equipment, the only problem is the change rooms have way more lockers and not enough seats to get ready but you can't please everyone
Hi Brock, thanks so much for the top review! We are glad you are enjoying the Crunch vibes! See you next time at Crunch Fitness Alexandria. From the whole team at Crunch Fitness Alexandria.
Fantastic experience: Signed up another family member and the team at Alexandria were fantastic, special shout out to Mike and Ed. Thank you for making it so easy and welcoming us!
Hey Eve, we love hearing from our happy members! Thanks for the great review and thanks for being a part of our Crunch fam. Keep perspiring to greatness at Crunch Fitness Alexandria!
Fantastic experience: One of the best gym in Sydney, low cost and affordable, spacious and heaps of equipments
Hey ไอโฟน, thanks for this awesome review! We’re so glad you are enjoying the Crunch Fitness Alexandria community. Look forward to seeing you Crunching here again soon! Crunch Fitness Alexandria team.
Negative experience: Terrible place with unethical business practises. Don't fall for the marketing or fake reviews, the hidden charges are exorbident. Definitely going out of buisiness, don't get locked in here.
Thanks James for bringing these concerns to our attention. We try to lay out the terms of our contracts as clearly and concisely as possible, sorry that you feel misled or the terms were unexpected in any way. We would love to know more about your experience with us, please feel free to email our friendly member services team at [email protected] Thank you for taking the time to provide this feedback to us. We hope to see you again soon at Crunch Fitness Alexandria!
Negative experience: STAY WAY! DO NOT FALL for the "Cheap Memberships" And SAVE your money!!! It's all a SCAM!!! They take absolutely no Accountability for Anything; Random charges, Nonsensical extra charges, made up fees like Cleaning/maintenance MADE UP annual fees (What a joke) That no other gym in Australia has ever charged. Child like/lazy counterarguments to get away with: Dirty facilities, higher rates, sweaty/greasy all over the place equipment. You'll be constantly offloading big plates off the equipment that lazy, too strong to lift big weights but too Crybaby kind of guy to put the dumbbells/plates back on the racks... people with no culture, training in flip-flops, or taking their sweet time on their phone and resting for like 5-10 min. between sets, Hogging over the machines for up to 35minutes or even more adding up an extra 40 minutes to your training. God forbid if you’re in a rush, as your day will be behind. Almost definitely... Forget the staff helping or even implementing some "culture" here. Cheap, very cheap paper and cleaning products very unprofessional Management. At Alexandria they bought more equipment just to make the place to look like a crowed beach in a Summer hot day! HA!!! Thanks for nothing. WORST EXPERIENCE EVER!!!
We notice your feedback has come after you were warned (multiple times) about your aggressive behaviour towards other members. The safety of our members is our number one priority and your threatening and confrontational behaviour is not tolerated. We also pride ourselves on being No Judgments – we never refer to anyone, let alone our valued members, as “people with no culture” and do not support this judgmental behaviour. Crunch is a communal gym – sharing is caring and no one member takes priority over another. The behaviour of other members was noted to be grossly exaggerated on your part when our staff went to verify, and it was in fact your behaviour that was deemed to be the issue. In regards to your other feedback, we certainly do not “scam” anyone and you received and acknowledged all our terms and conditions which are easily and clearly found on our website here https://www.crunch.com.au/terms-conditions/ as well as in our FAQs here https://www.crunch.com.au/faq/. Crunch always provides a fresh and clean experience, and we’re really not sure what expensive cleaning products you’d suggest we use as we’ve never had a member complain about the sanitary equipment not doing the job! Lastly, one of the aims of our club upgrade was to provide even more equipment to our members, and to alleviate any wait times during peak periods (something you’re complaining about). We wish you the best of luck in your fitness journey and encourage you to embrace a no judgments philosophy :)
Negative experience: What a Dump!!! Check out the real reviews on Australia product reviews before you join in! https://www.productreview.com.au/listings/crunch-fitness-australia
Hey there G, thanks for taking the time to leave your review. We’d love to know more about your experience so please feel free to email our friendly member services team at [email protected]. We look forward to welcoming you back again soon! Many thanks from the team at Crunch Fitness Alexandria.
Positive experience: Pretty clean, spacious tons of equipment desk staffs some are bit rude
Hey BINDERIYA, thanks for sharing this feedback. Here at Crunch Fitness Alexandria and at all Crunch Gyms we pride ourselves on delivering a fresh and clean experience for all our customers so we appreciate this feedback! We're also glad that you're enjoying the spacious area with plentiful facilities to help you perspire to greatness. Thanks for the feedback on the customer service - we're always looking to improve. If you would like to provide further feedback, please get in touch with our member services team via email at [email protected]. Thanks again and we look forward to welcoming you back soon, Crunch Fitness Alexandria team.
Fantastic experience: very smooth sign up process and great friendly staff. Very large range of equipment and great facilities. Love the outdoor/upstairs area!
Hi there Ameer, we’re pumped to hear that your experience is exceeding your expectations! We're glad the sign up process was smooth for you and our friendly team can assist you with any further questions you may have. At Crunch we pride ourselves on having a range of the latest strength and cardio equipment, as well as world famous classes, hydromassage sessions and theragun percussive massage too. Great to hear you're enjoying the outdoor/upstairs area! See you in club again soon, Crunch Fitness Alexandria team.
Fantastic experience: This gym delivers and offers huge value for money. The staff are all very friendly and the protein hub has a great protein packed tasty chicken peri peri wrap for when you are in a hurry post workout. The OG Peanut butter shake is a go to also. Thanks guys
Hey Franky, thanks for this awesome review! We’re so glad you are enjoying the Crunch Fitness Alexandria community. Look forward to seeing you Crunching here again soon! Crunch Fitness Alexandria team.
Fantastic experience: Equipment is great and the staff is always friendly. Conveniently located near my apartment.
Hey Taylor, thanks for sharing this positive feedback. Your friendly Crunch team do everything they can to assist and enable you to set no limits on your fitness journey, we’re happy to hear we’re succeeding! We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon.
Fantastic experience: This gym is awesome, especially the zumba classes. Very big, great machines and recovery options. Only downside is limited parking at peak times so get there a little early if you plan on doing a class.
We love hearing from our happy Crunchies, thanks so much for the 5-star review Tamara! At Crunch we pride ourselves on having the latest strength and cardio equipment, as well as world famous classes, hydromassage sessions and theragun percussive massage too! Great to hear you are making use of it all and enjoying it too! Thanks again for the positivity, we look forward to high-fiving you at Crunch Fitness Alexandria soon.
Positive experience: The gym offers excellent value for money, equipped with everything you need for a complete training session. showers are not amazing and Sauna is always full of people.
Hey Ricardo, thanks for the positive review. We’re so glad you’re enjoying your Crunch Fitness experience, and it is so great to hear you’re finding your club great value! Our rates are designed to provide the best bang for your buck, so you can just focus on crushing your fitness goals. Thanks for the feedback no the showers and sauna, we will take that onboard. Your feedback is appreciated, thanks for helping make Crunch Fitness Alexandria one of the best gyms in Australia!
Positive experience: Huge welcoming gym with plenty of free weights n machines, oh and saunas !!!! Caters for all styles of training, even outdoors rooftop area . Also have their own parking. Shower area could do with deep clean , other then that , it’s an awesome space
Hey Carmen, we love hearing from our happy members! Thanks for the great review and thanks for being a part of our Crunch fam. Keep perspiring to greatness at Crunch Fitness Chadstone!
Fantastic experience: Joined half a year ago and only been a positive experience. Great staff, awesome cafe and massive amounts of good machines/equipment. Wish I joined sooner!
Hey there Paul, thanks for sharing the love ❤, it’s great to know when our Crunch fam are perspiring to greatness. Ready whenever you are for another session at Crunch Fitness Alexandria!
Fantastic experience: Great large format gym with good no judgement culture that welcomes all. Equipment always maintained and facilities spotlessly clean. Manned by very friendly, helpful and interested team. Highly recommend Crunch Alexandria as the ultimate gym for all!
Hey Troyden, we love hearing from our happy members! Thanks for the great review and thanks for being a part of our Crunch fam.
Fantastic experience: Fantastic gym, great variety of equipment - the staff are very friendly and the classes are worthwhile. Highly recommend!
Hey Harry, we love hearing from our happy members! Thanks for the great review and thanks for being a part of our Crunch fam. Keep perspiring to greatness at Crunch Fitness Alexandria!
Negative experience: You need to fix the aircon please! We can be paying more and not get a basic facility!
Hi R B, due to the heatwave in Sydney the air condition in the business park experienced issues. As we are not in direct control of the air conditioning and the heat wave, the temporary cut out was beyond our control. Building management was notified immediately as soon as we were aware and it was fixed promptly. Thanks
Fantastic experience: I love the whole Crunch Gym scene but there are little things that need to be looked at. The TV's that we watch while on the cardio machines are either not working, playing ads or on free to air TV. It would be great to have Fox Sports playing with various sports showing not boring game shows or local news.
Thank you worldwide for taking the time to provide valuable feedback about your experience. We will see what is possible with the TVs to improve the experience for you and other members, thanks for sharing your preferences for sport content. We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon.
Fantastic experience: Very good gym . Tho I agree with some members that the toilets and change rooms could better cleaned .
We love hearing from our happy Crunchies, thanks so much for the 5-star review Karlo! We are always striving to deliver a clean and well-maintained Club to all our members, so we will take onboard this feedback. We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon.
Fantastic experience: great vibe, ample fitness equipment, awesome group fitness classes!!
Hey Lara, thanks for the positive review - we’re so glad you’re enjoying your Crunch Fitness experience! At Crunch we pride ourselves on having the latest strength and cardio equipment, as well as world famous classes, hydromassage sessions and theragun percussive massage too! Great to hear you are making use of it all. We love the club vibe and we’re so glad you do too. Thanks again for the positivity, we look forward to high-fiving you at Crunch Fitness Alexandria soon!
Fantastic experience: Gym is pumping and clean members around are friendly. Happy with the facility and equipments.
Thank you Deee for this awesome feedback, we appreciate you letting us know that you are loving the vibes and we are delighted that you are enjoying your gym-zing $2.2M dollar club at Crunch Fitness Alexandria. Thanks again for the positivity, we look forward to high-fiving you soon!
Fantastic experience: Crunch Alexandria is so much more than I expected. The staff there are always welcoming and kind. Each member is respectful of other members and the equipments.
We love hearing from our happy Crunchies, thanks so much for the 5-star review, Onyinye! We really appreciate your feedback on the welcoming qualities of our member service and love hearing from our happy Crunchies! Fostering a respectful community and providing an awesome Crunch experience for each and every member is important to us. The Crunch Good Vibes promise keeps on delivering! Thanks again for the positivity, we look forward to high-fiving you at Crunch Fitness Alexandria soon!
Fantastic experience: Really good Zumba classes here ! My 5 stars is giving to all the fabulous Zumba instructors !!! Monday is Yoshi / Tue - Faby / Wed - Val / Thus - Chi / Fri - Abby !!!
Hi Mengsang, we’re glad you’re having a great time and enjoying perspiring to greatness at Crunch! Your friendly Crunch team do everything they can to assist and enable you to set no limits on your fitness journey, we’re happy to hear we’re succeeding! Thanks again for the positivity, we look forward to high-fiving you at Crunch Fitness Alexandria soon!
Fantastic experience: This place is top notch! I come in as an instructor and have the best equipment and lots of space to work with. Am always greeted with a smile and they even have a café so I can refuel in-between classes. The boxing bag area is a highlight along with the glute drive turf area and Olympic lifting platforms! The rooftop is a must for sunset training! :-)
Hi Studio Spot, we’re glad you’re having a great time as an instructor and you appreciate your feedback on the quality of your Crunch club. We put a lot of Crunch love into making Crunch Fitness Alexandria the gym it is today.
Fantastic experience: Been to this gym a few times. Amazing gym and great atmosphere. Andrew is a top bloke
Hi Braedon, thanks for sharing your feedback and we’re glad you’re having a great time at Crunch Fitness Alexandria. Providing an awesome Crunch experience for each and every member is important to us. The Crunch Good Vibes promise keeps on delivering! We look forward to welcoming you back soon, Crunch Fitness Alexandria team.
Negative experience: The showers are beyond feral, boogers and flies on the walls with loads of mould. Great gym floor though with excellent equipment and selection. A few of my colleagues have mentioned the shower issue to reception, but no change in the weeks since it's been mentioned.
Thanks Clint for taking the time to share your feedback. Here at Crunch Fitness Alexandria and at all Crunch Gyms we pride ourselves on delivering a high quality and clean experience for all our customers so thank you for sharing this feedback. Please feel free to email [email protected] & we can look into this matter further for you Your feedback has been noted and is greatly appreciated, thank you for helping make Crunch Fitness Alexandria one of the best gyms in Australia!
Negative experience: To : Hi George, Thanks for contacting us, Crunch treats any form of harassment seriously and the safety of our members is always our number one priority. After you were assisted by Crunch staff and the matter was looked into by NSW Police who attended the club, Police deemed the matter of no issue and there was a separation order put in place between both parties. We co-operated fully with all parties involved and unfortunately the area the alleged incident took place was not covered by our CCTV cameras, but witnesses were spoken to who reported a different version of events to yours. As there were conflicting versions of events and Police deemed the incident of no issue we are unable to take any further action. Rest assured, at Crunch we’re all about no judgments and any proven cases of harassment, racism or discrimination will be taken seriously and acted upon. Response : Greeting, Thank you to the witnesses for their invaluable support in addressing issues related to racism and Nazism. Their keen observations and firsthand accounts are crucial in shedding light on the unfortunate events. It is disheartening to distort the truth through falsehoods.
Hi George, Thanks for contacting us, Crunch treats any form of harassment seriously and the safety of our members is always our number one priority. After you were assisted by Crunch staff and the matter was looked into by NSW Police who attended the club, Police deemed the matter of no issue and there was a separation order put in place between both parties. We co-operated fully with all parties involved and unfortunately the area the alleged incident took place was not covered by our CCTV cameras, but witnesses were spoken to who reported a different version of events to yours. As there were conflicting versions of events and Police deemed the incident of no issue we are unable to take any further action. Rest assured, at Crunch we’re all about no judgments and any proven cases of harassment, racism or discrimination will be taken seriously and acted upon.
Negative experience: I was looking around for a new gym and then I remembered. I was a member at the Alexandria gym for 2 years and before the lockdown, everything was all good. When the lockdown happened, I tried to freeze my account. No one answered their calls and the gym started ripping money out of my account. I wanted them to reimburse me but they claim it was for the trial session which I never had. I was robbed from this company. I don't like leaving bad reviews, but if I was robbed or been mistreated. Then I am more inclined to do so. Good price but they only want your money.
Thanks Johnny for taking the time to share your feedback. Sorry to hear you had issues cancelling your membership, we always try and make joining and leaving as easy and as simple as possible. So we can look into this further, could you please email [email protected] with the details of your experience. Thank you again for taking the time to provide this feedback to us, we are sorry to see you go!
Fantastic experience: Any enquires ask for Andrew, the most kind hearted human I’ve met. Very understanding and helpful. Great place.
Hey DR, thanks for sharing this positive feedback. Your friendly Crunch team do everything they can to assist and enable you to set no limits on your fitness journey, we’re happy to hear we're succeeding! Thanks again for the positivity, we look forward to high-fiving you at Crunch Fitness Alexandria soon!
Negative experience: Nice gym, but poor customer service. Forgot my card couple of times, was able to get in searching my number. Moving to another gym, and not realize there was a warning message left by Alexandria for that. Is any of you was told ”no card no entry”! Feeling humiliated by the staff
Hey there Vivien, we’re sorry your Crunch experience was less than ideal . Our friendly Crunch team love to deliver the highest level of service to our members, so we’re sorry to hear about this experience. Please feel free to email [email protected] & we can look into this matter further for you Thank you for taking the time to provide this feedback to us. We hope to see you again soon at Crunch Fitness Alexandria!
Fantastic experience: 100% would recommend, Im visiting Sydney for a month and it was super easy to sign up and cancel again. If I lived here, this would absolutely be my gym! Heaps of equipment, love the rings and the sauna is a fantastic bonus! I will be back again :D
We love hearing from our happy Crunchies, thanks so much for the 5-star review Mark! Here at Crunch Fitness Alexandria and at all Crunch Gyms we pride ourselves on delivering a fresh and clean experience for all our customers so we appreciate this feedback! We enjoyed having you as part of our Crunch fam and can’t wait to see you back here soon.
Negative experience: Incredible open and closing hours !!!!!!! Does it really make sense? Saturday Sunday 7am to 7pm !!!!!! Management should take the matter seriously or lose customers
Thanks Asif for taking the time to share your feedback. Apologies our gym is not open when you are needing it! Please feel free to email [email protected] & we can look into this matter further for you Thank you for taking the time to provide this feedback to us. See you soon at Crunch Fitness Alexandria!
Positive experience: Great installations, good equipment, very busy during peak hours, nice coffee and protein bar at the entry and bad customer service, really disappointed of the staff at the entry.
Hi there Jeffy, we’re pumped to hear you've enjoyed our installations and equipment. Here at Crunch Fitness Alexandria and at all Crunch Gyms we pride ourselves on delivering a fresh and clean experience for all our customers. We appreciate your patience during busy times, so we're sorry to hear you thought our customer service wasn't up to scratch. We would love to know more about your experience with us, please feel free to email our friendly member services team at [email protected]. We value all our customers feedback so thank you so much for letting us know, can’t wait to see you again soon at Crunch Fitness Alexandria.
Fantastic experience: Great Team, great gym.nothing else needs to be said
Hi Huseyin, we are thrilled to hear that you had a fantastic experience at our club. Our team takes great pride in providing a friendly and welcoming environment for all our members. Thanks for your 5-star review. See you again soon :)
Fantastic experience: By far my favourite gym... It's huge, reasonably priced and has a carpark...
Hi Maxim, Thank you so much for taking the time to share your positive experience at our gym! We truly appreciate your kind words and are thrilled to hear that you had a great time working out with us. We hope to see you again soon!
Positive experience: Nice gym, clean, fully equipped, friendly receptionists, decent parking. Funny they have a “no towel no workout policy” but more than half the people working out don’t have towels. Overall, highly recommended.
Hi Jjrd, thank you for your review. We appreciate your feedback and taking the time to provide us with your honest thoughts. We will take note to ensure we improve our services and your experience at Crunch. Thanks!
Negative experience: I DO NOT RECOMMEND. Dirty gym with rusty bars and frayed pulley ropes. Devices always sweaty and dusty. No supervision and no security during training. No initiative for clients to interact with each other which makes for a totally hostile environment during workouts. Bathrooms always wet and dirty sinks, lacking liquid soap. When I needed information, the receptionist was unable to provide anything and the manager showed total disinterest in the customer.
Hi Alan, we're sorry to hear about your experience at Crunch Alexandria. We noted that you cancelled your membership but did not do so in time before the next fortnightly debit and you were unhappy about this. At Crunch we're always upfront about how you can cancel and these details can be found here https://www.crunch.com.au/faq/ as well as in the member agreement you would have agreed to when you enrolled at Crunch. The membership agreement can also be found here https://www.crunch.com.au/terms-conditions/. Our manager doesn’t recall meeting you unfortunately, only our front line staff who tried their best to explain and process your cancellation. In regards to our equipment and cleanliness, at Crunch we pride ourselves on our Fresh and Clean environment and always ensure our equipment is of the highest standard. Crunch is definitely not a hostile environment, our No Judgments philosophy and Crunch Team always ensure that everyone can perspire to greatness in a positive and welcoming gym. We wish you the best in achieving your fitness goals. Thanks!
Negative experience: Overall I was happy with the gym for my needs whilst there, but continued to receive debits out of my account for months following a 6 week membership I was sold by the staff. When this was brought to the attention of the manager (ksammy??) he was dismissive and called me a liar and that “all staff get the same training and I wouldn’t have been told that”. He totally unempathetic to my circumstance of being unable to attend sooner to cancel the membership and walked away from the conversation. I would avoid this gym if you don’t want to be looked at like another number in the system.
Hi Jet, thanks for your review. We're very sorry to hear you've had this experience at your Club. At Crunch we pride ourselves on providing service with excellence and this is something we take very seriously. So we can look into this further, could you please email [email protected] with the details of your experience and your membership details. Thanks!
Positive experience: Really large gym with plenty of equipment. However it does always seem pretty busy on most days in the early mornings and after work hours. Major downside to the place is the fact that the men’s room is pretty smelly and unhygienic.
Hey Moony, thanks for sharing this feedback. We appreciate your feedback on the quality of your Crunch club. We put a lot of Crunch love into making Crunch Fitness Alexandria the gym it is today. Thank you also for letting us know about the cleanliness of our men's rooms. We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon.
Negative experience: Have been requesting to cancel since August 2022, they are ignoring all my emails and when called say they will respond but dont. they are still charging me . out to just scam at this point, dont sign up they'll never let you cancel.
Negative experience: Do not recommend this gym! Savi, one of the guy in the reception is super rude and not willing to help. Poor management.
Hi Christian, thank you for your review. As per our T&C’s, free passes are for three consecutive days. Unfortunately you are not able to return 3 weeks after your last visit to use it again as politely explained by our staff member. Please feel free to check out our membership options should you want to continue to use our facility’s. Thanks!
Positive experience: Big has many equipments machines and free weights
Yes we do Mohammad!
Negative experience: Being an ex-CBD member is a punishment. I used to be a member at their CBD location and enjoyed my time there. However, when they announced the closure of that branch, I ended my contract as I had plans for long overseas travel. After returning to Sydney, I signed up for a trial at their Alexandria location, but I was refused the use of the free trial at the door because I was a former CBD member, even though that branch no longer exists. This was really frustrating as it made me feel like being an ex-CBD member was being treated as a punishment, with no opportunity to explore other branches without paying upfront. It has left me disappointed and unsure if I want to sign up with Crunch Fitness again.
Fantastic experience: Gym is big. Heaps of equipment. They even have yoga classes few times a week. 6 squat racks. And the sauna is probably the reason why I love this gym.
Awesome to hear Miguel! Glad you're enjoying Crunch! The sauna is the BEST!
Negative experience: Warning to potential New members ! You have to consider Dozen of people’s Negative Feedback ! They are offering cheap membership but than it is coming Dishonest and Scamming! which you have to consider and Remember that you need a good Mood for going to Gym !! But you can’t have a good Mood with Dishonest UnProfessional and full of Scams ! They’re purposely make your payments keep failing which you have thousands in a bank account and blaming you for inefficient money which most Funny part is this $15 membership :))) and they say you have no enough money in bank account :) so they allowed to charge you extra for this.. all sort of little things makes you irritated and makes you down in this Gym ! When you’re disappointed and don’t wanna come to the Gym, and cancelling membership is not Very Easy which you have to keep paying until When they’re ready to cancel your membership:) -Dodgy Scamming -Dishonest -Unprofessional
Hi there, thanks for the review. Could you please email [email protected] and we are more than happy to help with any concerns you have :)
Fantastic experience: I love the classes and the trainers and staff are lovely. The facilities are very nice and clean.
Negative experience: Nice gym but for the amount of use the men’s sauna gets it looks like it hasn’t had a power clean in ages. Black mold growing on the ceiling.
Thanks for the feedback Laurence - we'll get on it.
Negative experience: The worst customer service. I already had issues with them being dodgy, now I experienced the same recently. Nasty attitude of the stuff. I won’t go to this gym even if they offer 1 year free.
Hi there. Our 3 day free pass needs to be downloaded and booked in prior to visiting the club as per the conditions of the pass. Unfortunately as you had not done this, you were not eligible for a free pass. Please contact the club should you want to book in a day and time to use this in future. Have a great day!
Positive experience: Good size with plenty of equipment but lacking some stuff (yoga mats, resistance bands). The mixture of imperial and metric weights makes things a bit annoying but maybe that's just me. Staff were super friendly and helpful and the protein bar had some good options.
Thanks for the review Ashley! Resistance bands are located at reception, so just ask & they'll be happy to help :)
Negative experience: Not a great experience. Key points- 1. Customer service standards fluctuate depending on who is on the front counter, more often than not it’s quite poor. 2. Zero care factor regarding hygiene. 9 out of every 10 ppl don’t carry towels or wipe down the machines after use. Quite disgusting. No oversight by staff to monitor this. In summary - if you want a gym that treats their customers well and supports good hygiene practices, look elsewhere.
Thanks for the review Daniel. Could you please email [email protected] these issues!
Positive experience: Pros: Large gym with lots of equipment. If one machine is taken you can always find another that does something similar. It come with all the bells and whistles you expect for large , franchised gym (sauna, massage chairs, smoothie bar) and all for a very reasonable price. Cons: For one, it's not a 24hr gym. It can also get very busy. The worst thing is it attracts a particular type of men that like to train together, grunt loudly, throw weights, and leave the place in an absolute mess behind them. They give off an intimidating vibe, which can be off putting for women.
Thanks for the review Raina - and appreciate your concerns. We aim to create an inclusive space for everybody :)
Positive experience: Spacious Clean Problem is some equipment people don’t use it at all some is always crowded . Could’ve being balanced. Not making changes properly
Thanks for the feedback Aldarmunkh - we'll look to improve!
Fantastic experience: Huge modern gym with lots of equipment. Great vibe. Very enjoyable place to workout
Fantastic experience: Casual visit on a trip to Sydney. The place is amazing. Every type of equipment you could want, and great music playing. I didn't even need to put my own headphones on.
Thanks Leah - we're glad you had a great time!! Can't wait to see you back here!
Negative experience: Customers service was bad charging me 10$ for the visit even though am in another branch of this gym and wanted to give a go for that day hence I was working in the area and still member of crunch for the past 12 years …
Negative experience: I can’t believe the gym open 7:00 am but you let people waiting for you to open the gym late more then an hour that unbelievable. we have to work mate that why we come to the gym. some people left because of the staff open the gym late. Not helpful Now the gym have 3.7 reviews
Hi there, We sincerely apologise for the delay in opening the gym and the inconvenience it caused. We understand how important it is to stick to our scheduled hours, especially for members who have limited time. We’re addressing this issue with the team to ensure it doesn’t happen again. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve.
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