Crunch Fitness Chatswood

Fantastic experience: Very cheap weekly rate, very friendly and helpful staff. Machines are checked regularly and maintained well

Fantastic experience: OVERALL ⭐️⭐️⭐️⭐️⭐️/5: Good customer service, you'll find all the machines you'll need to work out in a large facility that includes a clean change room with lockers and showers. I take the $13.45 per week membership which I would recommend as it is a relatively flexible membership with a key feauture being that it allows you to freeze/pause it for up to 3 months (in total), which has been very useful for me as I can pause it for a month when my university final exams get closer. 6 stars if they open up a Crunch Fitness at Hornsby!

Fantastic experience: Good gym, plenty of equipment, membership cost is very well priced. I had an issue with my direct debit, staff were super helpful in sorting it out for me.

Negative experience: I have been a member since 2021, Whats happening to the Saturday afternoon classes Zumba and Step. I have sent you an email but you havent replied. Its been 6 weeks there needs to be a replacement teacher. You cant have classes then drop them of the timetable this is a not acceptable. I will not accept you are looking for someone because you never asked Aish and she was free to cover. I work Monday to Friday l looked forward to my Saturday afternoon class and so did the other people in the classes. I think the Chatswood manager need to go on a course for looking after the customer

Fantastic experience: Great atmosphere and great location!

Fantastic experience: Very friendly staff and caring too.

Negative experience: I had the worst experience today, despite being a loyal member for nearly two years. I've loved the gym, the variety of equipment, and the friendly staff (99% of the time). However, today I was mistreated by the receptionist, Walker. I used the leg press machine, which already had weights on and weights lying around it before I started. When I finished, I left the machine as it was. Walker approached me and aggressively demanded that I clean up the area in a rude manner. I understand that we should put weights back, but I’m not responsible for someone else’s mess. I tried to explain that the weights were already there before I used the machine, but he wouldn't listen. He continued to demand that I clean up and even threatened to have the manager call me. In addition, as a Summit member, I brought my partner in as a guest today. Later on, Walker looked up our memberships and discovered that my partner's trial had expired long ago, and he tried to kick her out! Come on mate, my partner signed up as a guest right in front of you today! I usually don’t write reviews or complaints, but I felt compelled to after being treated this way. I've never experienced such poor customer service. Crunch Fitness Chatswood, please don’t let Walker ruin the reputation of the reception team. Most of your staff are wonderful people.

Negative experience: I am extremely disappointed and feel compelled to share my experience as a caution to others considering joining this gym. Eight months ago, I went with a friend to sign up, and we were assisted by Katrina, who explained the membership options. I chose the 12-month base membership and repeatedly asked if it was a commitment. Both Katrina and another staff member assured me it was not, and that I could cancel at any time. Today, I realize how naive I was to believe them. When I tried to cancel my membership, I was informed that the contract I signed was binding and that they would not honor anything that was said verbally. I was devastated to learn that I am obligated to pay the full amount for the remaining months. While I acknowledge that I am responsible for signing the contract, I feel betrayed by the staff who misled me. To sum up, my advice is to be very cautious and not to rely solely on what the staff tells you. Despite this, I must admit that the gym itself is quite good.

Positive experience: Equipments are somewhat newer these days. But toilets are still

Fantastic experience: I love the staff They are so friendly! Lovely gym

Negative experience: Luch the manager of this unit was extremely disrespectful towards me. Gym is good but this Manager is rude and disrespectful

Positive experience: It would be nice if the reception staff could be more welcoming and friendly as it should be a happy place. Smile and spread the happiness!! :)

Negative experience: Staff were super rude, had the lights turned off on us in the changing room 2 minutes past closing time and were shouted at to hurry up (in darkness). Friend stopped for a sec in the lobby putting something in his bag and was yelled at again to leave.

Fantastic experience: Nice music, area clean

Negative experience: Do not sign up with this gym. I tried cancelling my membership in January as I had to move interstate to look after my father (stage 4) illness. I provided my cancellation form. Spoke to multiple team members who told me I would not be changed further. Here we are in June and I’m still being charged. They do not respond to your emails, despite the fact they told me I wouldn’t be charged every fortnight I called up and still told I won’t be charged and I am. I spoke with the acting manager at Chatswood who I was told is the ‘CEO’ - he was very rude, told me to never sign a legal document because I don’t understand it, insinuating that I was lying about my dads illness. Mind you I had to quit my job in the city to move rural to look after him and crunch made no effort to help or return my calls or emails. Again do not sign up with this gym.

Fantastic experience: The gym is a great place full of helpful customers and staff.

Fantastic experience: I just want to give a shout out to Brent who displayed the absolute highest level of customer service! Very helpful - Thank you

Negative experience: I am at a loss for words to adequately convey my anger and disappointment. I urge everyone to be cautious of the fees imposed by this service. Despite canceling my contract, I continue to be charged $25. I have spent two months attempting to resolve this via email, initially receiving no response. Subsequently, promises were made for a refund within five business days, yet it never materialized. This conduct is not only appalling but also unlawful.

Positive experience: Really friendly staff who are always down for a chat. Equipment gets the job done with no frills, love the theraguns. Good bang for your buck and the bring a friend policy is very generous.

Positive experience: Not a huge range of equipment with the amount of floor space, a bit of a walk from Westfield parking. Not bad but not great either

Fantastic experience: Eden at reception was efficient and personable. A great gym all round - staff and equipment.

Negative experience: Went in today and asked about the one day pass for my friend who does not have membership and was responded to quite rudely by the Chatswood manager who made a VERYYYY "funny" joke which no one laughed at about the gym having to pay rent. I didn't know he personally paid rent for such an international corporation like Crunch Fitness. He made us feel like we were freeloaders and he didn't want us hanging out there. I didn't disclose I already have a membership. This exchange was a very off-putting attitude and was a real example of customer service. If I didn't already have a membership, and was a first time visitor seeking information about the gym, I would not recommend it based on this interaction.

Positive experience: It's a decent Crunch fitness, there's showers there's a big group fitness room, there are two theraguns at reception. It's not premium but there's a good amount of equipment there, all the big hits. Some of the older cable machines have had the numbering on their weights rubbed off over time, so if you're trying to track your progress it might be a bit iffy.

Positive experience: I love this gym. I love the staff & I love the space & equipment. The OG crunch of Australia since 2012. Shout out to Tony, Eden, Ollie; you all know who you are! I love how everything is in pounds; makes me look heaps stronger than I am. However.. The one missing star comes from the lack of integrity by deleting reviews & deceiving potential clientele. Clearly there are some gaps & issues that need to be addressed. What needs to change? How will you affectively retain members who have built trust with staff but have them leave so soon? I would train here any day of the week. However, I’m apprehensive of judgement from particular staff. Still considering a membership.

Negative experience: Katrina was the only positive of this club and was sad to see her leave but understand why she did! won’t be returning.

Fantastic experience: I’m surprised to see some mixed reviews because honestly this gym without a doubt is one the best value for money gyms in the North Shore period. For anyone looking for a solid place to train that’s well managed and has a tonne of variety in equipment the Chatswood gym is as good as it gets.

Positive experience: I miss James from the front desk. He was so helpful and strong. Always helped me with my inquiries. Unreasonably fired I my opinion.

Negative experience: Tried to get signed up for membership even though I have fitness passport

Negative experience: “No judgements” whilst i actively watch crunch male staff call an Asian woman ching ching whilst i was being shown around. Safe to say i did not join.

Negative experience: The new manager katrina is a total clean freak, constantly keeping cleanliness and her ethic within reflects upon the the staff who have exceeded great customer service. Tony is a great chat and leads by example with his training. Culture has significantly changed because of these two!!! Need to fix the black mould problem however

Fantastic experience: Great staff, Katrina was very helpful to getting me signed up very professional

Fantastic experience: crunch has such a family vibe and would recommend to any new comers for sure! kat the new manager and Eden were especially friendly and helpful in signing up my friends. A++

Fantastic experience: I love this gym not only because the location is amazing very accessible but the staff are friendly and helpful, thanks tony for your help at reception!

Fantastic experience: Great gym! Milo and David are amazing personal trainers

Fantastic experience: Great space, clean, affordable and milo is a great operator

Fantastic experience: I have been a member for here for more than 1 year. Recently (2 months), there was a change in management and the place has livened up tremendously. Katrina is an excellent manager and staff such as Eden, Walker and Sophie are super friendly and always want to chat with me. Moreover, when I have any questions about fitness, they always answer to the best of their abilities and I'm training more confidently and efficiently each time they provide their expert advice. Equipment is well maintained and I'm only waiting a maximum of 5 minutes for a machine and usually aren't waiting at all. For the low price a membership here is, this gym is an excellent establishment and I would implore anyone reading this review to get a membership ASAP.

Fantastic experience: training here with my mates who are now staff. katrina and eden have flipped the place around and it shows. constantly smiling, welcoming and making sure the place is clean. let them cook!!!!!

Fantastic experience: Bella is really good, always very nice and smiling, happy to help with any issues or questions

Fantastic experience: Bella and the team at Chatswood were super helpful and made it so easy for me to get the best deal! Thank you!

Fantastic experience: Katrina provided great services alongside the amazing facilities

Fantastic experience: Has been a great gym, staff are friendly and will recognize you. Trainers are excellent, trained with Milo - amazing trainer and good conversation, would recommend to anyone.

Fantastic experience: I was visiting Sydney for a few days and had to find a gym that accommodated my short trip. Everyone here was friendly and I had genuine conversations with those that I spoke with. The manager and staff were really helpful in explaining to me my options, as I was visiting from the US. If you are visiting from the US and have Crunch here, you can visit a few Crunch fitness a year in different markets +++

Fantastic experience: Big, clean, friendly staff, lots of equipment and group fitness class choices.

Negative experience: I've been a member here for around 4+ years, and I think Crunch has their fair share of good and bad. Recently, I've had a really negative experience with Crunch Chatswood after applying for a temporary membership. I was told by the regional manager to cancel anytime next week yet they stated I had cancelled too late. They then charged me after their final written billing date in my cancellation form. I've called the gym and the manager and talked to staff had said it was their mistake and would fix it. But they have yet to follow up on any of this. I've followed up with some emails asking for my membership contract, but they have not responded at all which has been an incredibly frustrating experience, especially being a member for this long. In the end, I had to resort to a bank dispute. Good - Price: Get the yearly membership where you pay upfront so you don't have to deal with Crunch and their communication. It's overall cheaper as well. - Facilities: Not too bad for the price and facilities are adequate but can be improved. - Location: Close to station. - Staff: Staff are mostly friendly Bad: - Communication: Really really bad communication. I've talked to the manager, multiple Crunch staff and even the Regional Manager and they rarely ever reply to you via email and make empty promises of 'following up' with inquiries. Especially when they charge you wrong, which I am currently disputing with the bank. Overall, this has been the worst part of my experience. - Management: There's been a roof leak in the cable area for quite a while, the management seems to change a lot. - Facilities: A decent amount of machines are often damaged or stuck. For example, some cable machines near the treadmills are stuck on certain weights and are essentially unusable for the majority. Overall, I like Crunch when I did not have to talk to staff and deal with the membership contracts. I hope they can improve with their communication and contract clarity since I do think the staff at Crunch are nice and could be a great gym.

Fantastic experience: Great gym and even greater staff. Everybody here is friendly, no ego. Ladies at the desk are a 10, it makes you wanna come back and train more often *wink wink*

Fantastic experience: Great price. Good set of machines. Great location near the Chatswood train.

Fantastic experience: Member for about 4 years. I do my solo workouts mid-morning most days. I love the staff, the No Judgement vibe, the range of equipment and the general friendliness of other members. Exceptional value too. I've tried many gyms in 10+ countries over about 40 years, Crunch is wonderful. My one wish is for Crunch to carry on providing the disinfectant spray and paper towels.

Fantastic experience: For the price its the best you can get. I've been to plenty gyms and most are double the price for half the equipment. Quite busy around peak hours (6-7pm) but otherwise if you come super late before closing or earlier in the day you shouldn't have to wait. Good selection of machines basically everything you need. I paid for a full year contract for about $350 with an additional 3 month free which is about 6 or 7$ per week. Base is 13.5$/week I believe for the weekly payments.

Positive experience: Dee why branch messed up my membership. Staff and receptionist are clueless, hard to contact, clearly do not care at all. Andrew Paduano helped fixed it and he was a pleasure to communicate with. Fast, effective, direct and he is able to resolve problems, exactly what a manager should be. After transferring to the chatswood branch, I can say it’s great. Equipment are in good condition, staff are friendly and helpful. Only thing is I wished they extend their Friday hours to 10pm too. Not too sure about classes as I don’t go to any. Crunch has the best value, best equipment, best location, compared to the other gyms in the are. I’ll definitely recommend!

Fantastic experience: The members here make me smile! I love the classes here with the instructors that always take pride in mixing things up, challenging us but making us feel like we can always achieve! Love their playlists too! The row of treadmills has the best view and makes cardio more interesting. Overall club feels vibrant and warm.

Negative experience: Pros: * Good value for money * Close to Chatswood station Cons: * Only 2 bench presses??? Can you please fix this? * Can get very busy around 5pm (see above, need to wait a lot) * All the plates are in lbs instead of kg?! * No 24h access

Fantastic experience: with no gym background, Sophie very friendly and always smiling when give me info on gym tour. Totally different service than Premium Gym I been today. I will definitely become of their gym membership next week! Thank you.

Negative experience: I attended classes at Crunch chatswood and I found people very unpleasant and unwelcoming consistently new comers. They are Fighting for their place, looking at new people with disdain, talking mean about people who try for the first time. I took a friend of mine there. We went to a Zumba class and the usual bunch of pretentious women were so mean to her that she promised to never come back Once we had a new teacher, replacing the usual teacher who was unwell and I had a shock. The Zumba crew was terrible to her, they were disrespectful , insulting and I am sure they made her feel awful. I am not surprised Crunch Chatswood has such a bad reputation. I heard from several people about this reputation of being unwelcoming and disrespectful, only at Crunch Chatswood. I send an email to the owner Ian Hubbard, he didn't even answer me . DO NOT GO THERE they are just awful

Negative experience: I have been a member since 2018, where all classes are pristine and well-thought to cater various age groups, working schedule and fitness levels. There are 6am HIIT/Circuit classes, and a variation of dance, yoga, strength classes throughout the afternoon and evening. But since late last 2022, it seems like the classes went on a nose dive. Everything is poorly managed, it's like a 5 year old putting the class timetable together. Cancelled classes without notice, ridiculous class replacements last minute e.g., yoga replaced by a hiit class, or zumba replaced by any dance class. It's like they are in constant fire fighting mode to keep the timetable together. CONSISTENT wrong information online, wrong instructor, wrong time, wrong class, duplicate entries. I've rocked up few times to a 6:15am class and it was cancelled. Whatever feedback we give to the reception, nothing improves. The receptionists are lovely, they are always the front liners who has to handle unhappy members, but it looks like they have no idea about these classes. Obvious poor communication within the organisation. They always seem to have new receptionists, looks like high turnover too. So many amazing classes have been replaced. It was at its prime from 2018 even up until recovery from the Covid lockdown of 2021. It is at its worst right now. Great PTs have left too. Only staying here, because where else can you find a gym that charges $15 pw for unlimited classes and bring a guest for free for every visit. Mediocre equipment. But I am mostly here for classes. This is their main sell. But man, classes are a mess in the past dew months. Inconsistent, messing with our schedule and routine. And now, they are planning to increase the rates, that's embarrassing for the quality of classes, customer service and consistency they provide. It's a cheap gym. You get what you pay for. Workout, go home. don't have your hopes high.

Negative experience: I have been a member of Crunch for many years now but recently they have cancelled early morning group HIT 360 style classes… this is really disappointing as the early classes on Wednesday and Thursday mornings are my only chance for group training…. No explanation was given and I have had no response from the feedback provided in both the gym and via the website… remaining a member of Crunch in the future is far less attractive if they don’t cater for the members… most other crunch outlets seem to cater for early classes, why not Chatswood?? I’m not the only frustrated member who thinks this… After reaching out to the email address provided another 3 times, still no response from anyone at Crunch!! Must be super busy I guess!!

Fantastic experience: I like this gym because people don't try to talk to me. 10/10

Fantastic experience: Huge gym with a wide range of equipment. Open 7 days as well which is always a bonus. The $16 membership allows you to attend free classes which take place everyday with multiple options to choose from. If you're having trouble finding the place just like I was, look at the photo attachef. Its actually near Chatswood Interchange near the station, look for the big escalators with 20+ steps (you cant miss it!) and go up the escalator, then keep walking to your right. You should be able to start seeing Crunch Fitness logos.

Negative experience: I am sharing this to warn people who are attempting to join this gym for a short term (if you are traveling or if you only want a gym for a month or two). I was with anytime fitness for a year and had to relocate, and had to transfer my membership to a friend. Hence, I was looking for a gym for 6 weeks before I relocate. Crunch was my choice due to locations and the fact that I didn't have to return a key after the membership ended. I went into the gym to chat with Dom, who did not provide sufficient information when I asked if it was alright to sign up from May to July. She gave me specific instructions which was not honoured by the manager the next day (I'm not sure if he was the manager but he just said he was). He kept repeating that mine was a complicated case and refused to change the cancellation date, specifying that it could be done later after I freezed my membership. Later, I realised that there is a minimum of 4 weeks for membership freeze, and the base membership fee is literally for the last 4 weeks of the membership (even if it's freezed). I have also tried emailing and calling the gym. With much effort, nothing was settled and I wasted $60+ on 4 weeks of membership, which is not a huge amount. However, I understand that it is not fair to the consumer and creates unnecessary stress, and hope that future consumers will be wary before signing up with crunch chatswood.

Fantastic experience: This gym is situated in a great location, right next to the Chatswood train station!! So accessible for anyone travelling via public transport!! They have amazing group classes including yoga and boxing!! And weekly membership fee is lower than many of the other gyms!! I think Crunch is amazing!!

Negative experience: The gym it self ain't to bad, however from a hygiene perspective they need to stay on top of full sanitiser bottle to wipe machines down after being used! I asked a lady at reception and she didn't sound worried at all. So there was one half full bottle for the entire gym, this seriously needs to be addressed asap! We shouldn't have to pause our workouts to search the gym for a spray bottle to wipe machines down after we use them. Shocking! However there's one gentleman who opens Mon-Tues and he's always on his game! Pay attention team!!!

Negative experience: Opening time 8am, still waiting for the doors to open (current time 8.30). This has happened on multiple occasions. Update - now 9 am, and no one is here. Absolute joke.

Positive experience: It is a spacious gym with many equipments. Membership is cheaper than many other club. Hygiene is not so good though, I don’t see many people bring towels and it is not mandatory here. Zumba classes is the best

Negative experience: I have been trying to cancel my gym membership for over a month and there has been absolutely no response. They ask me to come to the gym in person to cancel. How can I do that while overseas?

Negative experience: In order to pause membership you need to pay $15 and provide proof of why you want to pause; 1. a medical certificate 2. documents you are going overseas or 3. anything related to why you are wanting to pause. Why does a gym need this information? You are already charging me extra money to not provide me a service of going to the gym - cancellation is free and now I have the nice decision to go to a different gym when I start working out again.

Positive experience: When I first walked in I was meeted by a very friendly worker called James. James was a handsome warm hearted young man who went above and beyond. But on the other hand there was a very nasty manager called Nathan who kept giving me dirty looks everytime I saw him. I thought nothing of it until I was half way through my set of 200kg squats when someone kicked my leg out. Lucky for me my legs are made of iron and I hardly felt it but I could tell the person who kicked me had bad intentions. When I looked around i saw the minuscule manager Nathan looking up at me. If I wasn’t so unbelievably humongous I probably would have severely hurt my self. Nathan is a horrible man. Also why the heck are the plates in pounds we are in Australia.

Fantastic experience: James the staff member was super friendly and helped me throughout my whole workout would come again just for the great customer service!

Fantastic experience: I only go early morning. Only if they provide paper towels and spray to clean the equipment. They don't let you in before 6 am which is sucks.

Fantastic experience: Great location, exercise equipment, spacious and friendly staff.

Negative experience: It looks like working hours and gym conditions are set up by people that work at the gym. Today 29/12 gym was closed at 6:30 am. Incredible this conditions and working hours are bellow any Gym standards in Australia and around the world No excuses ! I feel like asking for my money back and full membership refund. This is the second time. Last time I was at the gym at 8am on Saturday and person was late to open so we waited 30min. Other crunch gyms are open at 6am on Saturday why this gym is different?

Negative experience: Had money taken from my account on 5 further occasions after I requested Ezypay to terminate my agreement. They admitted in an email that there was "a glitch in their system" but told me the gym would contact me to discuss the "option of a refund". This never happened. This simply isn't good enough. Money was taken from my account after I removed my consent. You and Ezypay both profited from this and both refused to return my money. Please return my money ASAP. It isn't yours and you had no right to take it. Some would consider this theft.

Fantastic experience: Highly recommend this gym. Have been visiting from the USA (Crunch member) and the staff are so friendly and super helpful. There is loads of room and equipment and it is really clean. Mornings are busy but not super crowded. I would be very happy if this was my home gym. Only wish they would provide towels (as per my home gym)

Negative experience: I had a horrible customer service experience with Nathan the manager in Chatswood crunch. He looks have angry issue and very intimidating and unsafe to deal with. It caused me a lot of stress!!!

Negative experience: Been here the first day on Chatswood Fitness and I quit due to extreme poor customer service with Nathan, the male reception. I had Already paid the fee and ask to start on Thursday, the reception prior then that mistakenly put on Friday, which Nathan has already admitted, now they force me to pay extra money for entering the gym. What in world is this type customer service where customer had to pay for their mistake, and somehow Nathan angry at me which I showed dissapointment only. really poor experience if anyone want come to this gym

Negative experience: For the attention of Crunch Chatswood Management - Very Unhappy customer. Following a visit to the Chatswood Crunch Fitness branch today 16th October 2022 at 10.20am to cancel my membership, I am appalled at the level of customer service from Valeria and Chris on the help desk. Having explained that I wish to cancel my membership due to being time poor with work commitments, hence joining another gym closer to my home residence, I was sarcastically told by Valeria "No you can't". Furthermore, having explained I'm time poor and have decided to join a gym closer to home whereby I can drive to it with onsite parking available , Valeria said, again sarcastically, "we are inChatswood". All of this is highly irrelevant, I dont have to justify as a customer why I wish to leave the gym. I dont live in Chatwood anyhow and again, the comment bares no warranty or relevance. I didnt ask for anopinion nor wanted one. Chris commented having confronted these comments that "this is our culture". I work as a Recruitment Manager for a well known FinTech in Barangaroo and given I work in a People & Culture team reporting into a Chief People Officer part of the organisations Exective Leadership team, surely the Crunch culture isnt this dreadful across the board and Management promote this level incompetency. I was advised that my cancellation would not be processed today in-house and that I will need to come back on Monday 17th October when the Manager is onsite. Note: To reiterate, I am time poor and will notbe bending over backwards to have a gym membership request cancellation processed by revisiting the Chatswood branch for the second time. I am sure this has happened to others wishing to cancel their membership and its unacceptable. I have been a member on two occasions of this gym and have subsequently canceled once before without issues when the gym reopenned after the covid lockdowns and I wasnt comfortable going back at the time but will not be joining again and wouldnt advise friends and colleagues to use "Your Services".

Negative experience: I recently received this perk from work that I can get reimbursed for a gym membership so I am looking for a gym near my home. Came to this place for a 1 day trial, and sign up on app. The staff didn’t let me in because I was a member for a year around 4 years ago so I am ineligible for a day pass. The staff said he is not “buying my story and don’t think I m keen on membership”. The funny thing is the slogan of their gym “no judgement” and I was just being judge and treated like a scam. So say bye to your business! Not recommending this gym to anyone who doesn’t want to be judged.

Fantastic experience: The gym is big and clean. Most of their staff are friendly and easy to talk to . We had no issues after canceling the membership. I guess their cancelation policy is a bit complicated that's why so many negative comments related to that. All in all, a good gym

Negative experience: I should give 0. Very bad experience today 28/08/2022 with 2 female receptionist.I used my free pass from my previous crunch membership. Apparently because I used to be a member I cannot use the free pass. Both female receptionist made face and even smirk. I love crunch fitness. Crunch Bankstown staff are welcoming and very approachable. I hope that the management team will look into staff attitude and train them with proper customer service.

Negative experience: Horrible horrible horrible, Nathan the manager is nightmare to deal with most unprofessional person I have ever experienced, he is bully and very intimidating and unsafe to deal with. The crunch chain will find every opportunity to steal your money and not let you speak. After 2 lockdowns such gym owners or staff members have not learnt their lessons. Don't go to this gym coz it's cheap as when the time comes to leave it will cause you a lot of stress. STAY AWAY!!!!

Positive experience: Incredible value gym but as far as gyms and even Crunch branches go, the facilities are 8/10. Machines are on the worn side and there is less specific machine eg hip thrusts. Still an easy recommendation :)

Negative experience: Horrible, Horrible experience. Every one star review about the gym is totally correct. The costumer service and the management was terrible. If only I can give zero star and comment, I definitely will do so. DO NOT COME TO THIS GYM!

Negative experience: All of the bad reviews for this gym are completely justified. Do not go to this gym. All reviews pertaining to poor management and continuing to charge fees despite cancelling membership are accurate. I request a freeze and the person at the desk told me I wouldn’t be charged until I unfroze my account manually. They proceeded to charge me for months on end and refused to refund me. Then after I cancelled my membership (which I had to follow up with multiple times) they still continued to charge me. Terrible management from Nathan Middleton. He was very rude and passive aggressive to me over the phone whilst I was filing my complaint about how I have had to constantly follow up with them about the status of my refund. He became defensive when I suggested he provide status updates on the progress of my refund in an attempt to escalate matters. He provided no apologies for his terrible management and bluntly hung up the phone. I am frankly shocked at the lack of responsibility and customer service.

Negative experience: I requested to cancel my membership due to relocation, however my request never got processed and they are still charging me a fee. The most unprofessional gym business ever and steals client’s money. Will never return again.

Negative experience: Went travelling and missed one debit, they couldn't call me so they sent me to a debt collector. Injured myself on the rowing machine once and when I went to reception they asked me what I wanted them to do about it? I was bleeding from the stomach. I'd like first aid. These people are baffling.

Positive experience: I love Crunch and have been with Crunch for really long! I love it HOWEVER, Crunch Chatswood Doesnt have a stairmaster, Parramatta has 3, Everytime i travel from North to Parramatta (25 mins drive) to do the Stairmaster which is not fair as all branches SHOULD GET EQUAL FACILITIES. If you are reading this Crunch, Can you pleaseeeeeeeee get one StairMaster for Chatswood Brunch. Also Parramatta has more classes and a little better teachers than Chatswood, but Chatswood isnt bad either so that’s fine, would be a 3/5 for me for that reason. BUT STAIRMASTER PLEASE??y???

Negative experience: Very bad experience. One of the reception boy, he didn't allow me to access with free pass card, because I had been to Crunch before. Of course I respect this rule even though no staff in Crunch told me before. But please pay attention to your attitude, no smile, stinky face. For what?? You made me felt like I owe you $100000. Man, you deserve a better job, I don't think you enjoy it. My family will cancel the membership soon.

Fantastic experience: Ridiculously affordable and have gone here for years now. Good ammenities, always at a pretty good standard clean wise. Plenty of weights (most if not all in LBS), could use more benches and squat racks. Cleaning stations located all over. Great cardio areas. I feel welcomed no matter how I look and there is huge diversity amongst staff and members/guests. I would like to see earlier opening hours and later closing hours across the entire week/weekend. They do not open on public holidays which is a shame because I love training and it’s a decent gym.

Negative experience: One year later. I'm doing another review. I'm going to cancel the membership. They removed good classes without notice. Cancelled classes are still available for booking. After so many times telling the front desk, it's still not rectified. There's no respect of our time. All the travelling and getting ready only to find out the class is not on. In addition, there's no good mix of classes. You get so many dancing classes but not proper workout classes. It's not a cool gym anymore. If you are fit and looking for some hard classes. This gym is not for you. Maybe for ladies who love dancing, it's ok. I also found the crunch management only reply to good review and ignore bad reviews. Happy to be proven wrong. Below is what I wrote a year before, no reply from crunch. The experience of my first time back to crunch in 2 years today was unfortunately awful. The first class I wanted was cancelled in the last minute. The staff at the front counter didn't even bother to let the people waiting in the classroom to know. I guess they were busy chatting. Not apologetic at all. It's definitely not the crunch two years ago. I regretted prepaid for year. If I don't see improvement, I will have to ask my money back.

Positive experience: Equipment selection isnt too bad, receptionists are always very friendly and always trying to help :) I do wish the group classes were better managed - there seems to be constant tech issues and quick turnover of instructors. It would be awesome to have the OG instructors back (especially for Strong!) and working tech to play music in the classes.

Fantastic experience: Excellent value for money gym. Just try and understand the deactivation terms and conditions properly to avoid confusion later.

Positive experience: I've had a skim of the reviews, so will explain my rating... I have become a regular gym goer for mental health management. The low fees at Crunch have allowed me to work with a PT (Milo) for the price of other gym memberships. Through covid and some other issues this one on one coaching has helped me succeed with my health. The community of regular members here at Chatswood is so supportive and encouraging. For me it is this community that I have found that makes this place perfect for me. As I am a regular and pay up front for a year I get great value. There is also a branch near my office and my parents place. I have been able to use both with my membership for no extra cost. NOTE: the issues mentioned about pausing etc... crunch is a big company from overseas your not dealing with a small gym but a large corporation and I know that they have not always treated their staff the best through COVID. I rate crunch chatswood, but can see the flaws of Crunch Fitness as an entity. If you want to start off well, I recommend trialling 3 sessions with one of the following PTs, Milo Lopez or David Kim. I've also seen Jessica Neil and Lina Chang with satisfied clients though have not trained with them myself.

Negative experience: I got an email today about owing money despite having not gone into the gym since February 2020. The gym closed during the lockdown of 2020 and then I never heard anything from them. Nothing to say they were open or were trying to take payment. After two years passed and the contact me saying I owe $800. Very convenient to contact me now not two years ago. Called them today to cancel my membership to make sure they didn’t try to increase the amount of money and they told me I had to go into the gym to cancel. I live in a different state now and I have for over a year. Maybe it’s legal but it’s not right and you should be ashamed of making a money grab off people already struggling in this pandemic.

Negative experience: Please do not go to this place. Find somewhere else where they provide better service. I paid upfront 1 year membership and they promised that we can freeze my account without fees. So because of covid-19, I am afraid to go there, so I decided to freeze my account. But then the staff said they will charge me $5 per week to freeze my account. I sent email to their manager - Alex and no response. Terrible customer service and poor communication. Waste of money.

Negative experience: Don’t expect get any response by phone or email. All running good if you go to gym regularly. However, once you want to suspend or cancel your membership, it’s extremely hard.

Negative experience: One of the reception boy, if you think you deserve better job, go for it I believe you do! Don't have to waste your time here and putting that attitude on us ok? You just look like you don't want to be here at all, no smile no welcome and kicking people out aggressively, you want to go home? Why don't you just quit and rest at home for good.

Negative experience: Business heads and management care more about inventing fees for you to pay, and charging you during lockdown for a service that they weren't providing, than about actually doing their job and providing a service to customers. Friends and I have been accused multiple times of missing weekly payments despite it never happening, and been overcharged with late fees that we didn't know we owed. Just awful communication and no compensation. Give us our money back from lockdown, crooks.

Negative experience: The worst Gym that I have ever attend during last 5 years! Dirty environment, some of their major equipment are broken and un-balanced. Poor communication and costumer care! They reject to refund me for the deduction that they have done from bank account during Sydney lockdown, despite of my deceleration that I didn't use your facility during that period of time.

Negative experience: Never answer their phones after multiply attempts, don't follow up on messages left or emails till weeks later. Furthermore they refuse to enact any membership requests via email and say you must call or attend. Doesn't help when your travelling and they NEVER answer the phone! Be aware this is turning into a scam gym they want to lure you in and when you need to freeze your membership or help no one is available!

Negative experience: all good to sign you up but act poorly when you decide to cancel the membership. More charges were processed to my credit card two weeks after my membership was officially cancelled. when i flagged the issue with the Gym, they firstly didn't acknowledge the mistake; secondly refused to refund for the charges made after the cancellation. Instead they offered a credit and told me to extend my membership by two weeks in a time the gym was temporarily closed due to COVID. understand operating gym during COVID isn't easy but this is not how the business should run by money grabbing from a member who's loyal t the gym for 7-8 year. Should they be a bit more flex with their policy by accepting phone request to freeze the account during COVID, i wouldn't have had my membership cancelled in the first place.

Negative experience: every time that I went there (6~8pm) it was so busy. after a few month, they took 40$ of my account for annual membership. they take money for 1 month ahead. so whenever you wanna quit, you can still go to the gym for the month that they already charged you. I quit the gym, still they took money from my account.

Positive experience: 1. Equipments - ok ok 2. Trainers - Available 3. Employee - Friendly 4. They care more about joining people than encouraging people to workout.