Train 24/7 Fitness Prahran

Negative experience: I just tried to cancel my membership as I moved to Sydney. I called in to explain I’d moved away and they told me I had to come in person. When I explained that wasn’t going to happen they said I had to send proof I’d moved away. After they’d received proof they’d charge me an extra 30 days. They’re just like every other gym trying to screw every cent out of you. Not happy about this. It’s plastered all over the front of the gym how you can leave whenever you want. Looks like the others on reviews below have had the same problem canceling with this gym. Do yourself a favour and pick another gym where you can actually leave when you want. Disappointed and dissatisfied.

Negative experience: When it came to cancelling the gym had lost all of my details and had somehow switched me over to getting billed by the St Kilda franchise. They then made me call their billing supplier to try and cancel the membership myself. When I called Ezidebit they pushed me back to the gym because it was unsurprisingly the gym's own issue to fix. It took 31 days and 15 emails to get through the cancellation process. When I asked for a refund for the payments taken during this period the gym refused and took absolutely zero responsibility for the issues. As a gym it is ridiculously small and has quite limited equipment. During peak hours it is extremely hard to complete any planned workout and even outside of peak it can feel crammed. There are many bigger and better gyms in the area. The only positive is that members generally wipe up after themselves and put weights somewhat away here.

Fantastic experience: Great place, great staff, everyones friendly.

Fantastic experience: Great gym, super friendly staff, and always clean. Would highly recommend.

Fantastic experience: I've been a member of plenty of gyms in my time. I dealt with Will today and what a good genuine customer experience, he made it so simple stoked with my new membership that took no effort to sign up. Reasonable price and decent facilities and spotlesss, they have everything you need and more on your way towards your fitness goals thanks Will top bloke

Positive experience: Good gym with friendly staff and all the equipment required. Weights downstairs and cardio and gym machines upstairs. If you're in need of a good PT make sure to see Will @get2itfit

Negative experience: I enjoyed the gym. However, the customer service left a lot to be desired. I went to cancel my membership. I was quoted a cancellation fee of $33.40. However, after multiple attempts to cancel via email I called and spoke to John the manager who instead charged me $52 to cancel. He blamed the quote error on a staff mistake. Any good business with a customer service focus would honour the amount quoted rather than forcing the customer to eat up their mistakes. Poor form and will look for another gym on my return to Melbourne.

Fantastic experience: Great little gym!

Fantastic experience: Very friendly and easy for a temporary visitor

Positive experience: great place to just pop in as i travel for my job. great music too.

Fantastic experience: Good gym Well priced and has everything you need Free weights, machines and plenty of squat racks

Negative experience: Makes it very difficult to cancel your membership - must do so in person which is very customer un-friendly and hard to believe in this day and age. Businesses should NOT make it hard for customers to cancel direct debit arrangements.

Negative experience: WILL NOT LET YOU CANCEL YOUR MEMBERSHIP Have had the worst experience trying to cancel a membership at this gym. What seems like a simple request has turned into a nightmare. When we first tried to cancel our memberships they would not allow us to do so because it was not in person, so they put us on a ‘hold’ for 3 months. After the 3 months was up there was no email sent out to notify us our membership was being taken off hold. They proceeded to charge us for months without our knowledge - never emailing receipt of payment when they would direct debit our cards, so we had no knowledge they were direct debiting us this entire time. Upon realising they were still charging us my partner went into the Prahran location to cancel membership where he was told his membership was cancelled and he couldn’t cancel my membership as I had to go in, in person (which I cannot do as I work 6 days a week). He then went in again and was told to contact St Kilda to cancel membership - could never get in touch with phone number provided. Then my partner went back into Prahran only to be told his membership hadn’t been cancelled and he owed money to the gym. This whole debacle taking a month whilst they were STILL charging us. My partner then had a meeting with the manager where they threatened him to call the Sherriff if he did not pay the owing amount - when he didn’t owe anything! We haven't used the gym in 8 months! And all we have tried to do is cancel this membership. They would not even provide a refund of what they have charged over the past month we have tried to cancel the membership. So what was the result? Our memberships were FINALLY cancelled after having to pay $100 or the Sherriff and debt collectors would be called on us. When they were the ones continue to charge us after trying time and time again to cancel the membership. Absolutely disgusting, when I have been drained upwards of 500 dollars for a gym I haven’t used and wasted hours of time trying to simply cancel a gym membership. Looking at other reviews this is not the first time this has happened. Do not give your details to this gym as they will confuse and deceive you whilst direct debiting $29 a fortnight from your account.

Negative experience: THIS PLACE WILL NOT LET YOU CANCEL they believe in lying and making you go on a wild goose chase just so they can keep getting your money each week. Every-time I went in to cancel they had a different excuse and apparently my membership was cancelled then all of sudden I owe 150 bucks out of no where. If you enjoy getting scammed and getting money unknowingly stolen from from your pocket for months you have come to the right place!

Negative experience: AVOID THIS GYM. I tried to cancel my membership after having a relative die and moving states however the staff continued to take money out of my account without me knowing. After following up with them abut the situation they are refusing to refund and acknowledge any wrong doing. I wish i read the reviews sooner- I never leave google reviews however in this case i am appalled by the customer service and unprofessional nature of this gym.

Positive experience: The gym has everything you need but be aware of the 30 cancellation policy in the T&Cs. If you only want a gym for a few weeks you'll need to cancel your membership the same day you join.

Positive experience: great place to just pop in as i travel for my job. great music too.

Fantastic experience: Excellent gym

Fantastic experience: Amazing vibe, service, equipment, music. Thanks to john and the team

Fantastic experience: It has all equipments to work out. Nothing fancy, but useful for the price

Negative experience: This gym advertises as being affordable one of the reasons I went here and easy to cancel, yet you will speak to someone over the phone and put your membership on a hold only to be charged anyway and be told they don’t remember Be wary this gym makes it very hard to cancel or hold your membership and will continue to charge you

Fantastic experience: Excellent gym, has everything you need. The equipment is new and kept clean too.

Negative experience: Very small gym. Very well priced. It's two tiny levels of workout space. Most weights are on ground level and upstairs you've got your elliptical, cycling and free space for own workouts. They make it almost impossible to cancel your membership. Quite ridiculous. It's quite convenient bc u can go at any given time. So you can easily fit gym time around busy schedules.

Fantastic experience: Love this gym. I’ve been everywhere and this is by far the best. John and his team go the extra mile to make sure you’re looked after. They have the best equipment, it’s so clean and organised, well set out, friendly staff and fellow gym members. Literally everything you need and nothing you don’t. And the price is amazing.

Fantastic experience: Great gym

Fantastic experience: Excellent gym that's cheap with everything I need including classes.

Positive experience: Gym local gym in this area.

Fantastic experience: Favorite gym in Melbourne! Has all the equipment you need, low prices and very helpful staff. Jack was awesome! helped me sign up and made everything super easy for me :) highly recommend

Negative experience: Only as good a the staff.

Fantastic experience: Great staff

Positive experience: Best as price

Fantastic experience: Clean gym with a good selection of equipment.

Fantastic experience: Amazing little gym. love it

Fantastic experience: Great range of equipment and extremely reasonable membership fees

Fantastic experience: My husband and I visited this morning and really enjoyed the space and the wide range of equipment. Very friendly and welcoming staff.

Fantastic experience: Super affordable, great equipment and lovely staff. A great place to work out however you like

Fantastic experience: great gym, excellent value for money, great staff. definitely recommend

Fantastic experience: Really good value for money and helpful staff. The equipment is in good condition and there is plenty of space as well. I also like that there are enough cardio machines, so far I have never had to wait for one. I only use a handful of machines / equipment though. If you are an expert and like a huge variety of machines etc it’s probably worth spending more on a bigger gym.

Negative experience: Absolute appalling staff members an absolute disgrace

Fantastic experience: Great gym

Fantastic experience: Friendly staff and really good gym

Positive experience: Small gym in Windsor, never too busy always get a good workout without waiting too long.

Fantastic experience: Great cheap gym. Good classes

Fantastic experience: Not pretentious, good equipment and John runs a v friendly place with a great vibe to exercise - highly recommend. (PS Parking isnt usually a problem)

Fantastic experience: Great place to workout. Friendly and passionate trainers. It is not crowded and has more room. Definitely recommend this place.

Fantastic experience: Well equipped clean gym, friendly & helpful staff! Johns your man if you want a top PT

Fantastic experience: I can’t understand why people would leave bad ratings, impatient, who knows. But this is by far one of the best gyms I have used and the staff are excellent, in particular the big South American dude. Anyway good gym, some equipment can be questionable at times but apart from that it’s got everything you need.

Positive experience: I go between the St Kilda and Prahran gyms. My favourite thing about Prahran is John’s Saturday morning Core + Glutes class - which is really fun and challenging! The gym has a good vibe with lots of people from all walks of life. It’s definately not a ‘bro’ culture and heavy weights are downstairs, separate from the cardio and circuit weights equipment. My only critiques would be that the PT sessions are more expensive than average. Also, the circuit weights equipment sometimes feels like it needs an oil/service. These are only minor things and I’m so glad I signed up to this gym chain. I’m feeling motivated and encouraged on my fitness journey!

Fantastic experience: Best value for money gym near chapel Street. Great free boxing classes too! No contracts and 24/7. What more could you want?

Negative experience: All the staff are so kind and welcoming. However, I don’t believe I am able to achieve the goals I have set for myself. Between the location being over crowded, not enough equipment or the limited equipment they do have being broken, I feel like I’m in the way and unable to reach my full potential in a workout. It’s a pretty affordable gym but I don’t recommend unless you want to take all of your creative energy to actually get in a good sweat.

Positive experience: Good gym. You want to work out for a low price? Say no more. Place is clean, music is nice (although very often you hear a weird little notification sound through the songs) and they offer loads of work-out instruments. Good place!

Positive experience: Good and cheap. No too busy. Equipment is good.

Fantastic experience: Great gym that's managed by great people

Positive experience: Great no contract simple Gym

Fantastic experience: Great place, awesome atmosphere, great staff!

Fantastic experience: Affordable 24/7 access gym.

Fantastic experience: Quiet atmosphere, friendly staff who are always willing to help, and no stupid minimum contract terms.

Fantastic experience: You can have all the equipment you need for the best prince in the neighborhood

Fantastic experience: Friendly staff and great free classes. Really break up the monotony of working out.

Positive experience: Open 24/7, and has the basic equipment necessary for a good training session. I'm a competitive male physique athlete and some may find this gym lacking in some equipment. But if you're smart in improvising, it's really worth your membership fee. Lots of mirrors for posing/flexing in between sessions too! I'm only marking this down in terms of maintenance and safety. Equipment needs to be oiled and checked regularly but I doubt this takes place. Sometimes I've got to make sure the equipment is safe before I use it, like a loose bolt or screw somewhere. I'm aware of these as I've been training for a long time but new members may not be even aware that the equipment is unsafe for them. Lastly, there's only one true exit, which is where you enter. The other so called emergency exits are either locked or have equipment obstructing the passageway. I've made this known to management but seems like it's fallen on deaf ears.

Negative experience: They are playing games with my cancellation.

Fantastic experience: Friendly staff always happy to assist. Brand new equipment is a big +++!!

Negative experience: Warning. Dont cancel while overseas, they will mess you around.

Fantastic experience: Gyms can be gyms, but l must say l always enjoy coming to 24/7 Train , Nick the manager always has a smile and a chat, it is never overly crowded but always some people about. You can store your bike inside for security and the equipment is up today and new. The fact there is no entry/exit fees makes it simple.

Fantastic experience: I've been going for 12mths and am very happy with my results. I see Jamie twice a week and he is an excellent Personal Trainer, very motivating and tailors my workouts for my body. High quality equipment and a friendly atmosphere.

Negative experience: I enjoyed using this gym but be AWARE! When you go to cancel (having left the country) they continue to charge after multiple emails asking for the cancellation to occur! Competition for gyms is too great in this are for complacency! Don't use them!

Fantastic experience: Train 24/7 is basically saying: "Instead of chaining you down for 24 months, we're going to offer you a high quality service and trust that you will stay based on the experience". This gym is perfect: no contract, reasonable prices, great facilities, and friendly staff.

Fantastic experience: Having been a member of a few gyms over the years, this one has been by far my favourite. The staff are always friendly & helpful, and I find the complimentary classes a great bonus! Excellent equipment to, so I would highly recommend this gym to anyone who wants to join a gym but is a little unsure, you won't be disappointed!

Fantastic experience: I have been a member for nearly six months and would definitely recommend Train 24/7. Great equipment and great staff. I mainly focus on cardio, but also love the free weights setup. Keep up the great work. Also love the low weekly fee of $12 :)