UNSW Fitness & Aquatic Centre (B5)

Fantastic experience: The Zumba classes here are SO GOOD. Annette is absolutely amazing and the vibe is so welcoming and so much fun, absolutely boosts your mood!!

Fantastic experience: Great Gym and Facilities

Fantastic experience: Good facilities and an inviting environment

Fantastic experience: Excellent place to learn how to swim

Fantastic experience: Friendly staff and great facilities!

Fantastic experience: Perfect pool with uni vibe and lots of programs.

Fantastic experience: Fantastic gym and fantastic staff, highly recommend!

Fantastic experience: Loads of equipment, friendly staff and a great variety of facilities!

Fantastic experience: Amazing facilities! They’ve got everything you need!!

Positive experience: I feel that coming to UNSW aqua class is a great experience. Great fun and lovely people.

Negative experience: gym equipment and facilities are old and not well maintained. the gym itself is not kept clean and always in a mess. the pool is not bad though.

Fantastic experience: Great reception staff. So helpful and patient. Lots of equipment to choose from and good gym atmosphere.

Fantastic experience: Nice gym lots of equipment, I usually go in the mornings and it’s not that busy the staff are friendly & it’s a nice environment

Fantastic experience: Great facilities and very friendly and helpful staff! Only extra bonus points would be hairdryers in the bathrooms..

Positive experience: I came from Prince of Wales hospital pool and you people including Hamish our instructor has done a good job..for the exercise/socialise. Thanks

Negative experience: Been going to this gym for 8 months. Overcharged price. Awful cancellation policy which requires you to cancel 28 days prior. Staff could not care less about your existence apart from that really nice lady who does advice your exercise form. Equipment looks like a decade old. Cracked mirrors. Floor never seems to be clean. Seriously. And the worst part, the opening and closing times. As a uni student, waking up early and studying till late, I try to squeeze in about a little more than a hour of exercise only to come and find the gym would be open for only half an hour more. Disappointing from dissatisfied gym goer.

Fantastic experience: Very friendly and professional staff. Great variety of gym equipment. Clean and spacious!

Fantastic experience: The monthly price is affordable for students and there are enough facilities for me to work out. Instructors are very friendly and energetic. I really love the classes that you offer especially ABT and Zumba. I can really see the progression of me becoming more fitter.

Negative experience: The gym is not bad…outdated but does the job. The one star is for the facilities. The men’s toilet has 2 toilet cubicles. One has been out of order for over 3 months. Not hard to get a jet blaster in and clear the pipes. No soap in the dispensers, no paper towel dispenser (just a bunch thrown on the counter every so often), door locks on shower doors are broken and or missing, the dust on the fans are thicker then dreadlocks, lockers are out of order or the electronic code does not work (more than half at any one stage), I have never seen a cleaner in the male toilets and I’ve been there all times of the day. I just can’t believe that the toilet has been out of order for over 3 months….what a total joke. Just says a lot of the management running maintenance…. Could not give a f****. Surely there’s enough money in the pot for the gym to upkeep and provide basic hygiene. One guy in the toilets was telling me he had to plead with staff and bug them to ensure there is hand soap in the dispenser. A health inspector will have a field day if they were to attend.

Fantastic experience: Annette’s Zumba classes are truly a highlight; more than just a workout, her class is a place to unwind, have fun, and connect with others. I really enjoy the pump class and ABT as well. The staff too is friendly and welcoming.

Fantastic experience: Great facilities and plenty of equipment available. Everything you need to complete a good workout. Always feel welcome, friendly staff.

Fantastic experience: The manager helped me solve the problem, albeit in an unpleasant way. Anyway thank you. Best wishes.

Negative experience: To even look up elderly exercise class took me 10 min couldn't find anything then looked at joining fees and all this online to do yourself these portals are stupid for elderly people to navigate wouldn't bother not cheap for seniors either!

Negative experience: This is a horrible facility for students. The gym itself is alright, but some of the front desk staffs literally hate students. They always have this demanding and disrespectful manner when they talks to students. Lot of my friends decided to leave UNSW gym to go somewhere a lot farther for a fair and respectful service. Can’t believe why unsw is not doing anything about it.

Positive experience: Nice gym, right at the university. They have good group classes, but it would be nice to have a way to give feedback to the teachers from the app. The Dojo room really needs a deep cleaning!!

Positive experience: Because the steam room is so close to the pool people often rinse themselves off in the pool, which isn't ideal for hygiene.

Fantastic experience: The Zumba classes with Annette are amazing, more than a class is a space to enjoy, relax and make friends, she’s a lovely person and makes this class my favourite time of the day. Body pump with Melody is another class that I deeply enjoy, she’s an incredibly instructor and a lovely person too.

Negative experience: If you're thinking for signing up. The trouble and go to any other gym. some staff conversations make you confused and lost money. but I just cancelled my membership due to the worst customer service I've ever experienced.

Positive experience: Limited equipments against huge number of people

Negative experience: The worst gym ever seen, constantly overcrowded and there should be 2 trainers preventing people to harm themselves but guess what, they show up only 30 min before closure or when they are in the gym they are playing the phone or watching something on the computer and in the meantime people are just killing themselves doing wrong exercise with wrong postures. This place is the shame of all the gyms in the world, they could do much better, they have people and resources. SHAME ON YOU, YOU GET PAID FOR WORKING NOT FOR DOING NOTHING

Fantastic experience: Nice place ...just one question how often they testing water for bacterials?

Fantastic experience: Swimming instructors are great and engaging. My kids enjoy coming in for a swim.

Negative experience: useless people in the floor like Mia , and some look scary such as Yuka

Negative experience: Those showers are just way too hot in the summer ...

Positive experience: The aquatic centre is nice and had a few lessons there, also a nice atmosphere .

Negative experience: Year 2024, and this place still runs with paper schedules and hidden fees. Nowhere on the website you can find their schedule for swim classes or even group classes, and the same goes with the fees. Within a month, they increased the fees and you can’t even verify anywhere. It needs to be more transparent and organized, and get with the technology. It’s quite embarrassing for the main gym of the major university.

Positive experience: Very convient for UNSW students. However, it is quite crowded in the evening as the pricing isn't the best.

Positive experience: Large facility limited by large volume of attendees, short opening hours and long waiting times for machine repairs.

Fantastic experience: 设施齐全，有游泳池，可以进行游泳测试

Fantastic experience: Clean space, friendly staff

Positive experience: Usually quiet

Fantastic experience: Great facility and classes

Positive experience: Hope there are at least 1 cold shower on the pool side.

Fantastic experience: I do swimming and water polo here and I love it

Negative experience: Always soooo busy! Should honestly stop giving out memberships, it’s just unacceptably busy anytime in the afternoon or evening

Negative experience: Don't bother, they replaced most of their old reception and gym staff that actually knew what they were doing with new staff that don't care about you.

Fantastic experience: Very clean swimming pool…Overall it is a great place to go. There are lots of restaurants and take aways around you can grab something to eat without having to go too far.

Fantastic experience: Instructors are amazing and responsive to situations. Classes are well structured and instructors are patient and encouraging.

Negative experience: Searched online, unsw table tennis club saying the table tennis is on every Monday 5-8, I went there today on 5pm. Not a single table tennis table is set up, but full of badminton’s. Wasted bunch of my time.

Negative experience: They never replied to my emails or messages, and the staff here was abusive. Very disappointed with UNSW’s gym. Add on 01/02/2023: my membership should've been cancelled in Dec 2022, but I just found out they're still charging me.

Fantastic experience: This place has amazing facilities, including a gym, strength rooms, swimming pool and sports courts to meet everyone's fitness goals and needs! I've had my gym membership here for almost a year now and the price for access to all the facilities and classes is great too! Great staff team, PTs, they're always happy to help!

Fantastic experience: As staff member of Swim Teacher programm, I have to say every single person here are amazing with their job, with development of kids and parent and you can be here in a good environment. I’m sure you can come and have a good experience from Swim School even to Free-swim and other sports!

Negative experience: I think the staff at the desk may be racist, I have to wait a long time before a staff answer my question while the white girl next to me get received the moment she talk to desk. I feel so offended , can’t believe I will encounter discrimination just in UNSW

Negative experience: The main benefit is that it offers the most affordable option for access to both a gym and a pool. Although the pool is satisfactory, the gym is outdated and frequently overcrowded, with many patrons exhibiting poor gym etiquette by hogging equipment. Due to long wait times, I found myself spending more time waiting than actually exercising, and ultimately didn't utilise much of my membership. Additionally, the operating hours are highly constrained, with the facility closing as early as 7pm on weekends, leading to even more overcrowding at the gym. Public holiday schedules are also limited. If you're considering signing a contract, it's crucial to thoroughly review the terms and conditions, as staff turnover is high and even they may not have a complete understanding of the fine print.

Negative experience: If you're considering signing up, save yourself the trouble and go to any other gym. I was willing to put up with the number of people and mediocre facilities for the price and convenience, but I just cancelled my membership due to the worst customer service I've ever experienced (curtesy of the manager on duty at 10:30am on 04/09/2023).

Negative experience: Pretty much the only reason to join this gym is convenience for working at UNSW and its salary sacrifice packages for staff. Swim lane availability for is virtually nonexistent at useful times for working people, especially UNSW staff. The pool is old and usually has a barrier half way. Gym is big, equipment is varied, moderately maintained, quite old. Male change rooms for the gym are disgusting with regards to cleanliness and smell; the showers takes a full five minutes to become warm with no water pressure. Male swimming pool changing rooms are much. Recently staffing of front desk has improved - let's hope it continues and isn't just for the influx of new sign-ups.

Fantastic experience: As a staff, UNSW aquatic center is an amazing workplace. We receive a great support from all our supervises. Monthly internal training and a lot of opportunities for the growth. As well, fantastic facility!

Fantastic experience: Generally very pleasant experience in the UNSW aquatic center. I have joined the adult swimming lesson here since Nov 2022, so far I have learnt all essential strokes. Really appreciate it especially my regular instructor Rohan, he can explain the techniques in theory and demonstrate how to do that. Highly recommended.

Negative experience: Many people play badminton at basketball court. It seems that it do not have the basketball court service.

Negative experience: The swim school is terrible. They cancelled their classes for the easter long weekend and didn't send any kind of notification. You have to find out by wasting a trip there. Overall the management is chaotic and people don't seem to know what they are doing.

Negative experience: Only gym where I've been evicted from a machine by staff so they could complete their set. Older machines, overcrowded and inadequate opening hours - there are few to no aspects where this gym is better than others. Would not recommend membership unless residing on campus

Negative experience: Swim school @ UNSW aquatic used to be good when YMCA was managing it but they left and now they are ran by another company since 2021. Current management is horrible, the customer service at the desk doens't know whats going on most of the time. They always overcharge me, but doesn't refund. No communication from them during holiday periods. Stay Away from them at all cost.

Fantastic experience: The pool is great. Prices are very reasonable (5.5$ for students). Staff is always friendly. The lanes are usually split in the middle so that each remaining lane is 25m long.

Fantastic experience: The pool is awesome. Best conifguration is splitting it in half so there are two 25m pools on either side. Means that if you go during the day you will probably be able to have the lane to yourself or share it with a swimmer of the same level. Has good lockers free of charge to keep your valuables safe.

Fantastic experience: the coaches are literally the best people in the world

Fantastic experience: Still going strong

Fantastic experience: Nice and Relaxing Pleasant and Enjoyable

Positive experience: It's supposed to be better at this price.

Fantastic experience: Just wanna say the staffs during Wednesdays night shift were very welcoming. It was 9pm yet he was very welcoming and cool after i assume hours of working and meeting people in and out of the gym. Keep up the good work boys, love it... other than that, everything was perfect from cleanliness to customer service.

Fantastic experience: Super nice pool, nice staff. I thought lifeguards were supposed to be good looking, that guy Tom was only a 5/10.

Positive experience: Great gym. Numerous equipments and machines. Lockers to keep your stuff safe. Something or another for all age groups. There is pool for people who love swimming. Parents can have coffee at the cafe inside the Gym which serves many snacks and drinks. *Gym is usually packed in the evening, better to visit in the morning.*

Negative experience: Bad attitude girl staff, rude, not helping at all!! You better train your staff

Negative experience: Still didn’t get my refund which I paid before corona for gym membership...Either give me membership back or money...

Negative experience: Customer service is at a level you'd expect for a place managed by people with no customer service training. Equipment is ok. Facility is ok. It's slipped since the Y managed it. I'd recommend any other gym.

Fantastic experience: Very reasonable membership price

Fantastic experience: Their staff are wiping the equipments.

Fantastic experience: Great pool, friendly staff and not to busy. There is also a gym next door.

Negative experience: Towel requirements, very expensive, crowded

Negative experience: Too many activities, and you gonna never have available lanes.

Positive experience: This is probably the most expensive Uni gym! University of Sydney less expensive than this gym. Not saying it’s not great, but expensive.

Negative experience: Good facilities, but way too expensive. Still way overpriced for students. If you want to go swimming, you go to the beach, the nearest of which (Coogee) is just a few km away.

Positive experience: I like this place, a little bit pricey but high demand lol. The facilities are great, I tried the fitness center, basketball, futsal, and badminton courts. All of them are not disappointing. For Muslim, Friday prayer is held there

Negative experience: Just phone to book into this complex for water aerobics 40/45 min class $25. bloody ridiculous price. You guys need to pull your heads in. Not everything is about money. How about your service to the people in the community.

Negative experience: Sure they've got some new equipment now but I would've preferred if they had instead installed proper air conditioning, or at least fixed those fans that apparently aren't working. Hold your breath when you're in the changeroom, and watch out for spiders and insects in the showers and lockers. There's not enough soap at the sink. $21 as a student for classes in these conditions just be aware.

Fantastic experience: Been coming here since 2003. Good gym with all weights facilities anyone would need. Nice and quiet in the mornings. Lunchtime classes also great. Does get busy in evenings.

Fantastic experience: Great place!

Fantastic experience: Great gym. Decent amount of equipment. They have recently upgraded a lot of rooms and equipment so they are actively listening to members and improving where it’s needed. Let’s not forget it’s run by the YMCA so there’s great community feel too. There’s a massive amount of classes run upstairs and on the gym floor, not to mention the Wellness studio for women. This facility doesn’t get enough credit tbh.

Fantastic experience: Beautiful to come here early in the morning <3 Plenty of equipment with a great location on campus. Though I do wish it opened a bit earlier on weekends, maybe that's something that could be explored for busy times during semester? If I could get up at the same time every day for an early gym session that would be fantastic. I don't use the pool much but in the one time I did use it, it has had great temperatures in winter, a giant heated pool that feels great

Negative experience: A bigger scam than UNSW3+. Overpriced, the O Week joining offer is borderline predatory and contract terms are intentionally not made clear so they can trap unsuspecting first-years. Facilities mediocre, no air conditioning. Included "fitness programming session" equally scamlike - personal trainers will try to seduce you into signing ANOTHER contract during these sessions. Front desk staff incompetent, Jorge in particular extremely rude. Students, stick to Basser Steps for your daily workout. Do not go here.

Negative experience: Over priced and always crowded. Incredibly rude and unprofessional staff and poor management. They have very dodgy enrollment contracts and direct debiting forms. Not recommended. Really the worse gym I have ever been to. UNSW really should terminate their contract and use a new fitness company.

Negative experience: First impression of the gym was good, but I was quite upset at the swimming pool today. When I swam all the way to the deep water side and stopped to breathe by holding the floating line, one of the staff came forward and told me to take hands off the line coz it will be broken. He totally did not care what I was feeling at that moment. I was feeling a bit hard to breath and that was why I stopped and tried to grab anything that could potentially help me to stay calm. Instead of caring people first, he cared a line more than a person's life. He did not even ask if I was ok.

Negative experience: At men's room, thief stole my brand new Tommy jacket at around 1 pm of 22/07/2018. There is camera outside the room but staff and campus security don't have access to it. Be aware of the thief in UNSW!! Besides, hair drier in the men's room of swimming pool is extremely dirty! No one ever cleans them!

Fantastic experience: Good

Fantastic experience: Great place, but lacking air conditioning. Gets busy in the evening, better to come in the morning.

Fantastic experience: Great

Fantastic experience: Affordable place. As a uni student I play badminton here twice a week and the experience was fine.

Negative experience: Staff mixed up our booking couldn't get another one for a week completely unprofessional

Negative experience: has the worst cafe staff. Just went and was completely ignored by a staff member which looked right at me and kept about her business.

Negative experience: They will rip you off by the direct debit form. BE CAREFUL WITH THIS GYM THEY WILL CONTINUE DIRECT DEBIT FROM YOUR ACCOUNT EVEN WHEN YOU LEAVE THE GYM.

Negative experience: This place is crazy overcrowded. I literally waited 10min to work in a bench because there was a line! Only reason there are so many people coming here is because there is literally no place close to go.