Logan West Aquatic Centre & Health Club
Information about Logan West Aquatic Centre & Health Club
Opening hours
- Monday: 5:30 AM – 8:00 PM
- Tuesday: 5:30 AM – 8:00 PM
- Wednesday: 5:30 AM – 8:00 PM
- Thursday: 5:30 AM – 8:00 PM
- Friday: 5:30 AM – 7:00 PM
- Saturday: 6:00 AM – 5:00 PM
- Sunday: 7:00 AM – 5:00 PM
Our comment from FitFit Australia about Logan West Aquatic Centre & Health Club:
Welcome to Logan West Aquatic Centre & Health Club, your local destination for swimming and fitness in Brisbane! Our facility offers a great range of classes and spacious, easily accessible amenities, making it the perfect choice for both exercise and relaxation.
Visitors enjoy a lovely warm indoor pool, which is suitable for all ages, including hydrotherapy sessions and water walking. Families appreciate our friendly atmosphere, helpful staff, and the picturesque surroundings which contribute to a delightful swimming experience.
While our customers highlight the cleanliness and functionality of the changing rooms, there are some areas we acknowledge need improvement. Some users have noted that the pool could benefit from refurbishment and deeper sections, and there have been mixed reviews regarding the customer service in certain instances.
We maintain an inclusive environment, with facilities that are disabled-friendly and a variety of aquatic classes available for all skill levels. We appreciate your ongoing feedback and strive to provide a low-key, peaceful space for fitness and fun.
In summary, Logan West Aquatic Centre & Health Club is a well-loved destination for swimming and fitness, with enthusiastic staff and good facilities that cater to the community’s needs. We look forward to welcoming you!
Services, Machines and Guided Classes
Logan West Aquatic Centre & Health Club: Opinions
Fantastic experience: I be swimming
Positive experience: Great range of classes. Big and easily accessible amenities.
Positive experience: Water slide was removed years ago. Ignore photos from Goole with the water slide in the background.
Negative experience: I went to see what the pool was like and the young girl behind the counter seemed that she didn't know what she was talking about. Showed little interest andasked questions on the gym she was at a loss. Not a good recommendation for the poolthe gym.
Fantastic experience: Great place for a nice swim in the shade. Staff were so helpful and polite
Fantastic experience: Great local pool, and a basic gym. Very quiet during the day, even at lunchtime.
Fantastic experience: Booked for bday. Very well done. Staff were excellent and helped the kids to get involved with each other playing
Positive experience: No deep end Disabled friendly Snacks available
Hi Anne, Thanks for your rating, we hope that you enjoyed something from our cafe after your time in the water. We look forward to seeing you here again soon.
Fantastic experience: Great staff thankyou
Thanks David, we think you're great too! See you in the Centre soon.
Positive experience: Lovely friendly atmosphere. Large aqua aerobic class on a Friday
Hi Janece, Thanks for your positive review! We're looking forward to seeing you in the Centre again soon.
Positive experience: We have been going to this pool on and off for years now. The swim teachers are nice and seem to be a good team. It's very outdated as a facility. Though they have been upgrading some small things like replacing the 10 year old change tables etc it often feels very dirty even when it isn't. I definitely would not recommend taking anyone that might be unsteady on their feet as the tiles are extremely slippery and all members of our young family have slipped!
Hi CheriseThank you we appreciate you sharing your feedback. We're delighted to hear that you are enjoying our Learn To Swim program! Your satisfaction is our priority. If there's anything specific you'd like to share or discuss further, please feel free to reach out to our Team. We look forward to continuing to provide a fun and enjoyable experience for you!
Negative experience: The staff are very friendly and helpful but the pool itself is run down and needs maintenance urgently. It's not overly friendly to people with mobility issues, the water is cold, and not very deep (1.2m in both pools... no deep or shallow end. Changing rooms are very good. Sizeable, clean and functional.
Hi Alex, thank you for your rating. We strive to deliver a 5-star experience, therefore, if you have any specific feedback to help us improve, please do not hesitate to get in touch at [email protected]
Negative experience: Need some proper cleaning and maintenance to be done overall. Water quality has not been great in the smaller pool. The staff have been alright though, so I guess it's more of a management issue?
Hello,We appreciate your feedback. We take your concerns seriously. We aim to provide a safe and positive fun experience for everyone.Please contact us if you're open or willing to have a further discussion and provide more details at [email protected]
Fantastic experience: Love the pool always room to cut laps
Hi Andrew,Thank you for your delightful review and 5 Stars! We're thrilled to hear you love our pool. See you for more laps soon!
Positive experience: Good pool for exercise. Pity it needs some TLC
Hello Caroll,Thank you we appreciate you sharing your feedback. We're delighted to hear that you are enjoying exercising in our pool! Your satisfaction is our priority. If there's anything specific you'd like to share or discuss further, please feel free to reach out to our Team. We look forward to continuing to provide a fun and enjoyable experience for you!
Positive experience: Great pool, all the same level so good for hydrotherapy, water walking etc, just have to pick times to avoid crowds!
Hello Maree,Thank you for your positive review and 4 Stars! We're delighted that you find our pool suitable for hydrotherapy and water walking. We appreciate your support and look forward to providing you with an even better experience in the future. We're excited to see you next time at the pool!
Negative experience: Staff are rude cant even take a order and my one year old son has gotten sick from the water i do not recommend taking children here
Hello Richard,We appreciate your feedback and apologise for any inconvenience. We take your concerns seriously and are currently investigating the recent incident. We aim to provide a safe and positive fun experience for everyone.Please contact us if you're open or willing to have a further discussion and provide more details at [email protected]
Fantastic experience: Went in for my daily swim, and had a chat with a nice fellow named Kai, he reassured me that I would be under safe hands in the case of emergency and It allowed me to swim knowing I was under great watch. 10/10 will be going back again
Hello and Thank you for sharing your positive experience! We're thrilled to hear that Kai made you feel safe and provided excellent reassurance during your swim and have passed on your feedback. We appreciate your kind words and the 10/10 rating and 5 Stars. We look forward to welcoming you back for more enjoyable swims in the future. See you again soon!
Positive experience: Super friendly staff, easy to get in a lap swim, and the water felt great. My only quibble is the bathroom/shower area, they felt in need of a good scrub.
Hi Heidi,Thank you for your positive feedback! We're delighted to hear you had a great experience with our super-friendly staff, easy lap swim access, and enjoyable water. We appreciate your honest feedback about the bathroom/shower area and apologise for any inconvenience. Your insights are valuable, and we're committed to addressing this to enhance your overall experience. We look forward to having you back soon for an even more satisfying visit!
Positive experience: Nice, size pool, nice temp. Could do with some refurbishment work. Friendly staff and plenty of room to move around the pool. Very happy to spend time here
Hello Kevin,Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed our spacious pool, pleasant temperature, and the friendly atmosphere created by our Team. We are continuously working to enhance our facilities and will certainly consider your feedback for future improvements. We look forward to welcoming you back and ensuring your next experience is even more enjoyable.
Fantastic experience: Love, love, love this place and the people that work and swim within!
Hello Khan,Thank you so much for the triple love and the amazing 5-star review! We're delighted to have you and appreciate your positive vibes. See you again soon!
Positive experience: Pool is reasonably clean but quite shallow. Good for kids who don't jump or dive in. Staff are friendly and there is a lifeguard patrolling.
Hello Sharen, Thank you for taking the time to share your feedback! We're glad to hear that you found our staff friendly. We appreciate your insights. Your input is valuable to us, as we strive to enhance the overall experience. We hope to have the opportunity to welcome you and your family again soon!
Fantastic experience: I hate being in water but need to take my baby for swim lessons, I appreciate that the little poop is super warm and I don't feel so geoss being in it. Great, easy to use facilities, 2ill be back next week, thank you!
Thanks Anastasia you're amazing to take your baby to swimming lessons and we appreciate you taking the time to give us your 5 star review! Our Team are glad to hear your enjoying our super warm water!We look forward to seeing you when you come in next for your next swimming lesson, as we love having you as part of our Rackley Swimming Logan West family.
Fantastic experience: Brilliant as always
As are you, our friend.. as are you. Thanks for the 5 stars! Keep rockin' and a rollin'
Positive experience: Average swim center
Hi Tahu, thank you for your review!
Fantastic experience: The roof real high and the pool is under the roof so thats a plus
You're an easy customer to please, Morton. And can we say, we really enjoyed reading your other reviews. Thanks for the laugh. Come back and look at our high roof again soon.
Negative experience: Poor customer service and manager was so rude.
Hi Mary, we're sorry to hear this was your experience. Thank you for sharing this feedback with us, we always aim to deliver a 5-star experience for everyone, and we are sorry to see your experience was not indicative of this. Your feedback is important to us and we'd like to address it. Can I ask that you email our Facility Manager directly at [email protected] with how we can reach you directly. We would like to understand this in more context. We look forward to hearing from you so we can resolve this for you.
Fantastic experience: Nice quiet place for the kids
Thanks for the review Natashia. We're glad you and your family enjoy your visits with us! Hope to see you all again soon!
Fantastic experience: Such a great pool
Hi Sydney, thank you for providing such a wonderful rating!
Positive experience: Great aqua classes.
Hi Cindy, thank you for providing such a lovely review! :-)
Fantastic experience: Been going here for 25+ years and is always well kept and friendly
Hi Dan, thank you for taking the time to provide a great rating and such kind feedback. So happy to hear that after 25 years you are still enjoying our facility. We love having you a part of our Logan West Aquatic Family :)
Fantastic experience: The water aerobics instructors are the best and the facilities are great too
Thank you, Janet! We love our Aqua Aerobics instructors and are so glad you do too! We can't wait to see you at the next session!
Positive experience: Quite good, would be better if the place was more "pretty"
Hi Mat, thank you for taking the time to provide your lovely rating :-)
Fantastic experience: Lovely friendly staff nice heated pool
Thank you for lovely feedback Theresa! We are excited to see you soon and next time you come in.
Fantastic experience: Here every week for the grandkids swimming lessons. Best priced and best staffed classes
Hi Vania!Thanks so much for the review. We’re so happy to hear of your great experience We think our instructors are pretty awesome so we’re very happy to hear you think so too!
Fantastic experience: Awesome pool, super friendly helpful staff! Only my 2nd time going, but I'm hooked!
Hi Tracey, thank you for taking the time to provide a great rating and such kind feedback. We are so happy to have you a part of our Logan West Aquatic Family :-)
Fantastic experience: Nice indoor swimming pool with a heated pool and normal temperatured one for you and the kiddies, there is a gym next to it and a child minding.
Hi Isabella, thank you so much for your wonderful words and rating. We are glad to hear you enjoyed our facility. We appreciate your feedback!
Fantastic experience: Helpful staff, good facilities. Nice to see people of all ages and abilities enjoying exercise.
Hello Carmel! Thank you for your five-star rating! We appreciate you taking out the time to provide your review - I will be sure to pass your feedback along to our Facility Management Team!
Negative experience: Went there the other day, staff member was rude. Management need to do a better job at retaining their staff because we never seem to get the same staff members and we miss the old staff.
Hi Taylor, Thank you for taking the time to us you're feedback.We're sorry you had a 1-star experience with us. We would really love to chat further so we can improve and hopefully resolve any issues you directly experienced. If you're willing to share more detail please email us at [email protected]
Positive experience: There's no slippery slides anymore. Just a hot pool and a cold pool
Hi Dylan,Thank you for your feedback and we do understand your disappointment. As another option we do offer Group Fitness classes which you can view on our website - https://cityhealthclubs.com.au/timetable/logan-westIf you like to touch base with us further, please feel free to email our team at [email protected] team looks forward to seeing you again soon.
Negative experience: came to this 1 as it shows a slide in there pic. there is no slide kids were disappointed it's just a pool
Hey aj m, Thank you for the feedback, unfortnatley the photos have been put out onto google by members of the public and we are unable to move them. We'd love for you to join us this Saturday for our free family fun day, we'll have a jumping castle and other activities. Also if you could please send you email I would like to make contact to offer a complimentary family pass to allow you to return for on another occasion.
Fantastic experience: Staff are amazing I go very regularly for a swim and child does swimming lessons here can’t recommend it enough
Hi Rosina, thank you for providing such a wonderful review!
Fantastic experience: My kid has been going here for over a year and every teacher he has had he has loved and the staff is always very nice
Hi DC! Thank you for that awesome feedback:) Soooo happy you and your little one are loving your lessons. We will see you in the pool again very soon!
Positive experience: It’s old and due for an upgrade the staff a freindly and it’s quite in the week good for exersize rehab etc and the better then some of the other pools the same distance from Yarabilba
Hi Mark, thank you for providing your rating and review! :-)
Negative experience: Why do they consistently change aqua instructors every time we get a fantastic instructor they cut their hours no wonder the good ones leave Need to have fun as well, today's I did not enjoy at all
Thanks for your feedback Nola. Our instructors are employed casually and we try to work in what's best for their own schedule and health, along with us at the Aquatic Centre. We don't want to burn them out and be left without any fantastic instructors. We are sorry that you did not enjoy today's aqua class, hopefully in the future you will begin to enjoy the class with this new instructor.
Fantastic experience: 1st time for hydro therapy after knee replacement and will be back for 9 more visits. Pool great temperature.
Hi Brad! Hope your knee is feeling better every day! Thanks for the review and we look forward to seeing you at your next 9 (hopefully even more) visits!
Fantastic experience: Grandson doing baby swimming lessons Nice family friendly place. .
Hi Kathryn! Thanks for the kind review! We're happy your grandson in enjoying his swimming lessons with us. Such special moments to share with his family:)
Negative experience: My son and I payed to swim but then were charged a spectator fee for the wife and oldest son to sit there and watch don't know if this is new seemed strange
Hi Luke,We appreciate your feedback. Thank you for reaching out regarding the spectator fee. This fee is not a new one. This charge essentially provides access to any visitor to restrooms and cafe areas as well as the spectator areas. All of the extra use in these spaces not only add to wear and tear but also require frequent cleaning and maintenance. Additionally, it allows us to fulfill our labour ratios and duty of care by ensuring these areas remain safe and comfortable for all patrons, including spectators.If you have any more questions, please feel free to email our team directly so we were able to respond quickly at [email protected]
Negative experience: Need to really have a look at their loyalty towards the staff . Great instructors getting hours cut , we need the good instructors . Instead of cutting the good instructors hours , you need to ask the ladies that do the work outs if they are happy with the instructors. Poor management.
Hi Cathy, Thanks for your feedback as discussed with your last week in the Centre, we strive to develop all our instructors & hope you will start to enjoy different instructors soon enough. As we don't want to lose the good instructors by overworking them.
Positive experience: Good classes for my 1 year old, easy system if you don’t attend your class you can make it up. Only thing is I wish the windows were tinted as the sun can be brutal during the class.
Hi Jasmyn, thank you for your review and feedback! I have passed this along to our Facility Manager for review - thank you!
Fantastic experience: The BEST SWIMMING INSTRUCTORS IN BRISBANE, its also perfect for birthday parties and attentive staff
Thank you so much for your awesome review!!
Fantastic experience: My first visit was today, my anxiety levels where pretty high but I found it pleasant. I will be back. I needed ramp access, which one of the pools has. I've come back to say that I believe that there should be a mention that the ramp access pool is not available at all times on the Web Site. It did cause me an issue when I arrived to use the pool and could not, so don't go earlier than 12:30 if you need ramp. This kind of disappointed me that I didn't know before hand. PLEASE, adjust this on your site, so it doesn't cause disappointment to those needing the ramp. I was not willing to wait 2 hours and went elsewhere.
Hi Leighann, Thank you for your rating and taking the time to leave a comment, we appreciate you taking out the time to provide feedback. As part of the stage 2 Industry plan we need to wherever possible keep School aged children and adults separated by buffer zones of time or distance. At certain times of day (Afternoon/Morning) we have a lot of Children in the Centre/Pools so have no public lanes to meet the requirements of the plan. Most of our indoor pools are open to all patrons roughly between 12pm till 3pm. Please reach out to us on [email protected] if you want to discuss more specific details.
Fantastic experience: The kids did the Sept holiday intensive program. Instructors were excellent and encouraging and kids made good progress with their swim technique and able to put it into practise after their lessons. Pool was good temperature and the surrounds and changing rooms were nice and clean.
Hello Jamie & Fran,Thank you we truly appreciate you taking the time to give us a 5-star review! Our Team is thrilled to hear you had an excellent experience in the Holiday Learn to Swim Program. Maintaining temperature and a clean venue is a top priority for us, and we're so happy it has met your expectations. We look forward to seeing you and your family again soon.
Negative experience: My daughter had bad experience with the lady who manages the gym.
Hi Poonam, we aim to deliver a 5 star experience, and we are sorry to see your experience was not indicative of this. If there is any specific feedback you are able to provide, we would love to hear from you!
Fantastic experience: Great staff, get in and get the job done
Thank you Nor for the great review!
Positive experience: Have physio here very professional and friendly staff
Hi Anthony, Thank you so much for your raiting!
Fantastic experience: My little brother does swimming lessons here and he's improving so fast!
Thanks for your rating and review, Eclipse!
Negative experience: The classes are great . The pool is cold . It would be better if the gym was opened longer
Thanks Eve
Positive experience: I wouldn't say the big pool is heated at all but the staff are friendly. Just watch around the pools as when it's wet it gets very slippery and as I go there for rehab is wasn't great when I nearly slipped over just walking out of the change rooms.
Hi V, thank you for taking the time to leave a review. Our 25m pool is heated to 27-28 degrees, it does feel a bit cooler if you have been in the other pool first which is 5 degrees warmer! We do try and keep our floors as slip free as possible however as you can imagine the water from the people and the pools makes this a bit tricky.
Negative experience: Rude staff at the gym, there is a lady who is in the gym most of the time. She doesn’t know how to talk. I was lifting weights on my shoulder and doing squats once, I couldn’t stand up while going up so I dropped the barbell off my shoulders so that I can stand up which made a thud sound she comes to me and says, do you even know what you’re doing? I said yes and she says there are other people as well keep that in mind. I said okay! I didn’t say anything but this is how it’s done. If you can’t stand up you drop the weights! Do you want me to hurt myself? Plus it’s a gym, everyone knows that except for her i guess. Glad my membership is over.
Thank you for taking the time to leave a review. I'm sorry you had a negative experience whilst training here. I will speak to the staff member you are referring to prevent similar incidents in the future.
Negative experience: When entering into a 6 month membership end membership after 6 months unless it is paid to renew membership. I only agreed to a 6 month membership and found out 9 months latter you where still charging me. Now I am forced to cancel my membership and pay money I don't owe because I didn't attend the gym for those 3 after my gym membership agreement had ended. No one told me when I joined this would happen they told me I was on a 6 month membership. So I don't think I should have to pay for those 3 months after my 6 month contract had ended if I did not use the facility because I thought I was on a 6 month membership and when I signed up they said I had to renew after those 6 months. I didn't receive any support about this when I went to the facility they said I needed to pay for those 3 months other wise i couldn't use the facility. I'm not paying $100 to use the facilitys.
Hi Thank you for taking the time to air your concerns, as per the reply to your question, we're glad we have managed to resolve the confusion with the 6 month minimum contract you were on.
Fantastic experience: Logan's Heroes has new owners... City Venue Management has purchased the business as of 18/07/2014. As part of the purchase of Logan's Hero's, City Venue Management will be undertaking a significant renovation of the venue that will include a full roof removal and replacement. The renovations will ensure that you, the member, will have a new and dynamic environment to achieve your health and fitness goals. During this improvement process, some areas of the Logan's Hero's venue will be temporarily closed for a period of time in order to safely carry out these major works. The closure will affect the following areas: 1. Health Club, Group Fitness and Child Minding - Closed from 28 July with a Grand Opening on 22 August. 2. 25 Meter and Learn-to-Swim Pools - Closed from 28 July and Grand Opening no later than 15 October.
Fantastic experience: Great News: When I first went I bought a 10 session card to go swimming to practice not realising that it was such a unhygienic place I was terrified I never went back again that says it all. So glad to read that it has been taken over and to be refurbished yah looking forward to the opening as I travel to Slacks creek for water aerobic and swimming let us all know when the opening is I am sure there will be a lot of people that will use when they realise there is new owners and they will make it what it should be for people to go to there local swimming pool.
Positive experience: Pretty good pool, bathroom could be cleaner older staff generally stairs at u if ur little kids are having fun and a bit noisy..
Thank you for your review, we will take the feedback on board.
Fantastic experience: thanks for all staff i plased all of them i am going there more than seven yares and iam happy to go there till iam in brusbane it mean i am in brisbane all my life
Hi Zahid, thank you for your rating, we appreciate you taking out the time to provide such wonderful feedback we are happy to hear you have enjoyed your time with us!
Fantastic experience: Have changed venue to do physio. N what a great place to go.. delightful staff waiting to help. Warm water pool for hydrotherapy.. on short notice on one of there busy days, they , moved things around , to fit my needs in. Thankyou
Hi Kym, thank you so much for your rating and lovely comment! We are so glad we could facilitate your hydrotherapy sessions!
Fantastic experience: Friendly staff fair priced
Fantastic experience: Great indoor pool with 2 seperated pools for swimming and teaching. The staffs and swimming teachers are very kind and supported I just hope the big pool will be the heated pool soon. Its so cool for kids to swim in winter
Hi Thank you for taking the time to leave us a 5 staff review! Our bigger 25m pool is heated to 27 - 28 degrees.
Positive experience: I have been coming to this swimming pool for 20 years..i have seen a lot of changes, staff come and go.. Still friendly staff.. I just use the pools for physio now.. Ring and find out what classes there are before turning up..the is Aquarobics and a babies learn to swim here.. Please note.. the water slides have since been taken out of here.. The photos should be taken off as i told my friend week has an autistic child that there were slides.. when we got there.. we had a very unhappy child.. and my friend and i paid by only got a sml amount of time in the pool. Yes..pools are nice and clean.. it's indoors as well.
Hey Shez!Thank you for taking the time to leave a review, we are sorry to hear about the disappointment about the slide missing.
Fantastic experience: Very friendly staff and environment. Safety is paramount and taken very seriously. Bathrooms are tidy, equipment very clean and organised and that’s what I like most. I enjoy every moment of my gym and swimming sessions. ⭐️⭐️⭐️⭐️⭐️
Hi Amanda, thank you so much, your review means so much to the staff! We're glad you love coming here!
Fantastic experience: I love coming here. The new improvements to the gym equipment are great and the classes are always amazing. The friendly staff and on point life guards make you feel welcome and safe in the pool. The fact that I can do a work out and then swim laps (or just cool off after) is so convenient. And their covid safe plan means I’m always safe when I’m there. It’s not expensive either.
Hannah, thank you so much, your review means so much to the staff! We're glad you love coming here!
Fantastic experience: Very friendly and helpful staff. Great equipment with a spacious gym
Thank you so much for taking the time to leave a 5 star review!
Fantastic experience: Great place, great staff. Relaxing swim. Not over crowded
Thanks for the 5 star review!
Fantastic experience: My little brother does swimming lessons here and he's improving so fast!
Fantastic experience: Very nice place, there's a cold pool and a warm pool the staff are nice.
Thank you for the fantastic review!
Fantastic experience: Amazing facility..has everything you need in the gym and great creche ..very affordable
Thank you so much for the 5 star review!!
Fantastic experience: I go there for classes 5 times a week. Love the classes.
Thank you so much for the 5 stars!!
Fantastic experience: best swim teachers in brisbane! now that the weather is heating up - this will be our weekly go-to kids activity.
Positive experience: Need deeper pools only 1.2 Meyers not allowed to dive and slides are shut but great staff and very clean
Thank you for taking the time to leave a review.I'm glad you had a nice experience, our slides are open Saturday and Sundays 12pm - 3pm and everyday during school holidays.
Positive experience: A great place to to go for some exercise, swimming weight training dealer choice.
Thank you for leaving us a great review!
Positive experience: Great facility with everything you need.
Fantastic experience: Friendly staff fair priced
Thank you for taking the time to leave a review!
Negative experience: I like to cancel my membership
Hi Patricia, memberships need to be cancelled via the website www.loganwestaquaticcentre.com.au Happy to talk you through the process once lockdown is over and we're back in the centre. I'm sorry you left a 1 star, we can also discuss any issues or queries you have once we are back open. Thanks
Positive experience: Kids love it here!
Thanks for taking the time to leave a review! Glad the kids have fun!
Positive experience: Friendly staff and a great place to swim and relax on a hot day. Snacks could be cheaper but I always bring my own.
Thank you for leaving us a 4 star review!
Positive experience: Is an okay pool. It does have the kids pool which is great and the slide was fun. However would be nice to see an outdoor pool area or maybe an upgrade to the venue.
Thanks for taking the time to leave a review, your feedback is very much appreciated!
Negative experience: Well I thought I would give this place another go ....havnt been for a couple of years because the water was always cold and guess wh a t the water still cold ....they didn't seen to care when I mention it when leaving today ....looks like another couple if years before I go back if I ever go back ....waste of money .....
Positive experience: Fair price for entry, but really just a main pool for laps and a smaller heated pool that was very overcrowded. No extras for the kids like slides etc. Really just for exercising more than pleasure.
Thanks for taking the time to leave a review. We also have a gym and extensive group fitness classes as well.
Negative experience: Unfortunately my experience with one staff member in particular was extremely upsetting for me. Her rudeness and condescending attitude has prompted myself and my family never to use the facilities again
Hi Clare, it is unfortunate that you feel this way. I am aware of your discussions with staff and I believe they were carried out with the best of intentions. I hope you will reconsider your decision in the future. I'm more than happy to discuss if you would like to call the centre on 3462 0290. Thanks Jackie - Facility Manager.
Negative experience: Firstly when I signed up for the gym the lady behind the counter said it wasn't a lock in contract and that I could leave at any time she repreated this over and over again and I agreed. Secondly months after I called up seeing if I could cancel my membership I got told to bugger off over the phone. And that I wouldn't be getting it canceled. A few weeks later I called up again and got the number of the manager who I tired to call a few times and he never go back to me I got promised by staff they would cancely contract. I went in to the pool and spoke to someone and gave them all the details to "cancel" the contact I'm still getting charged to this day
Hi Shayna,Sorry for your experience. I will call you in the morning and we can sort this out.
Negative experience: Today my son had his first swim trial. While in his lesson the instructor got distracted by another parent who started talking to him, he then took his eye off my child who slipped off the step and was left trying his hardest to tread water. I watched him for a second thinking the instructor would turn around, I then had to get up and run over to alert the instructor, I was just about ready to jump in myself. So lucky I was watching otherwise who knows how much longer it would have taken to notice. The instructor was apologetic after I confronted him about what just happened. However when I told management I wouldn't be booking again, all he could do was make excuses, didn't even apologise once!! I'm absolutely furious with the way the manager dealt with this he kept making excuses like oh its easy to get distracted and that's not their fault, I understand that they can't control who talks to them but atleast hold the child or have them in eye sight while you talk, don't turn your back to them. I just can't believe the manager had the audacity to tell me its easy to get distracted when a child who cannot swim, life is in their hands!! I feel this was quite a serious incident which was not handled in an appropriate way! My sister gifted my son a $100 voucher for swimming lessons which I'm now stuck with because there is no way I am sending my child back there and I highly recommend no one else does either!
Hi Isabel,I apologise for the experience you have had with us, we value your feedback and has been escalated internally with our team.One of our senior Customer Service representatives will be reaching out to you today to discuss your experience and hear any additional feedback you may have for us.
Positive experience: Most of time it’s not too busy. I go there to do lap swim and quite happy to be able to have my own lane. When they have swim lessons for kids, it’s not possible to have own lane but rather than that it’s pretty good. Staff are not always friendly but helpful when you need them. Reasonably clean bathroom and change room. Can’t complain.
Hi Thank you for taking the time to leave us a review. We will definately address staff not always coming across as being friendly, they should be!
Fantastic experience: Lovely warm pool, not too busy either!
Thank you for giving us 5 stars! Amazing!
Fantastic experience: Great facilities for doing hydrotherapy sessions with clients in the water. Highly recommended
Thank you for leaving us an amazing review!
Fantastic experience: Took my client here, she loved it! Staff were very understandable with our situation. She loves it that much that she'll be coming here every week.
That is brilliant! Thank you so much for leaving the 5 stars!
Fantastic experience: The BEST SWIMMING INSTRUCTORS IN BRISBANE, its also perfect for birthday parties and attentive staff
Fantastic experience: Good teaching programs
Fantastic experience: Very good swimming school for kids
Thank you for leaving such a lovely review!
Positive experience: Recently repainted swimming pool
Positive experience: Staff are lovely and helpful, facilities are Lovely and clean, but if you have come here because staff have said it has disable access, don’t - it should say “wheelchair access”. There is a great big two story switch-back ramp, and no lift. Not ideal if you are a walking or partially walking disabled person. Nearly killed my hubby who has partial paralysis down his left side, who desperately needed to use the disabled toilet - on the bottom floor - at the very rear of the room from the ramp. They don’t tell you that when you ring.
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Logan West Aquatic Centre & Health Club appears in the following listings:
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