Information about Gurri Wanyarra Wellbeing Centre

Browning St 9
3555, Kangaroo Flat
+61 3 4431 1000

Opening hours

  • Monday: 6:00 AM – 9:00 PM
  • Tuesday: 6:00 AM – 9:00 PM
  • Wednesday: 6:00 AM – 9:00 PM
  • Thursday: 6:00 AM – 9:00 PM
  • Friday: 6:00 AM – 9:00 PM
  • Saturday: 6:00 AM – 7:00 PM
  • Sunday: 6:00 AM – 7:00 PM
The Gurri Wanyarra Wellbeing Centre is Bendigo's premier aquatic & wellness centre, located on Browning Street, Kangaroo Flat. Staffed by a team of health, fitness & aquatics professionals, the centre provides a range of facilities, services & programs to cater for all members of the Bendigo community including: Fully equipped 560 square metre Health Club Group Exercise & Wellness Studios Reformer Pilates Studio Bendigo's newest indoor Olympic-sized pool (50m) Warm Water Wellness Pool Spa, Sauna & Steam Room Swim School catering for infants through to adults Bendigio's largest indoor zero depth Splash Park Dance Studio & Programs Cafe & Birthday Parties Exercise Physiology Personal Training

Our comment from FitFit Australia about Gurri Wanyarra Wellbeing Centre:

The Gurri Wanyarra Wellbeing Centre in Kangaroo Flat is a commendable facility offering a range of amenities for all ages. The center features well-spaced pools, including a dedicated children's area and a warm water rehabilitation pool, making it suitable for both relaxation and exercise. Visitors have praised the friendly and helpful staff, along with the clean facilities and good atmosphere.

Highlights of Gurri Wanyarra Wellbeing Centre:

  • Variety of pools catering to different ages and needs
  • Friendly and professional staff
  • Clean and well-maintained facilities
  • Inclusive environment suitable for families
  • Affordable entry prices

However, some areas for improvement have been noted:

  • Crowded facilities during peak times
  • Instances of unprofessional behavior by certain staff
  • Issues with cleanliness in changing rooms
  • Challenges related to membership cancellation and payment processing

Overall, despite some drawbacks, many users have expressed their enjoyment and satisfaction with their experiences at the Gurri Wanyarra Wellbeing Centre, making it a worthwhile place to visit for swimming, fitness, and family activities.

Services, Machines and Guided Classes

Swimming pool

Gurri Wanyarra Wellbeing Centre: Opinions

3.8/5 (175 Opinions)
Alexandra Iliopoulos 3 weeks ago

Fantastic experience: I have been attending reformer pilates here for 6 months, I love the instructors, especially Nicole and Monica. Monica provides a great work out and some meditation which is very helpful for me after a work day and Nicole challenges her classes and gets the most out of everyone. Both are very safety minded and give clear and helpful instructions ***this review is purely based on the pilates, the pool is fine

Gurri Wanyarra Wellbeing Centre

Thank you, Alexandra, for your fantastic review! We're thrilled to hear you love our reformer Pilates classes with Nicole and Monica. Their dedication to safety and effective instruction truly shines. We appreciate your support and look forward to seeing you in class again soon!

Therese Grimes 3 weeks ago

Fantastic experience: I mainly use this gym for pilates and I love it!! I attend about 3 times a week and have been for the past 6 months. There are heaps of classes and spaces available. I really enjoy Nicole and Monica’s classes, Nicole will absolutely whip you into shape and Monica will help you really connect with your body. Highly recommend!

Gurri Wanyarra Wellbeing Centre

Thank you so much for your glowing review, Therese! We're thrilled to hear that you love our Pilates classes with Nicole and Monica. Your commitment to your wellbeing is inspiring, and we’re proud to support your journey. Looking forward to seeing you in class again soon!

Heather 3 weeks ago

Fantastic experience: Fantastic facility. Great value.

Gurri Wanyarra Wellbeing Centre

Thank you, Heather! We’re proud to provide a fantastic facility that offers great value to our community. Your feedback means a lot to us, and we’re thrilled to hear you had a positive experience. We look forward to welcoming you back soon!

Samantha West 1 month ago

Negative experience: If I could give NO stars I would. I have been a couple of times to this centre. The heated pool is way to small and always full with people doing lessons so there is no space for other people. The pool should be closed during lesson time ans also I felt uncomfortable as the heated pool was full of creepy old men checking out all the woman and female children in there swimming costumes. Is very creepy and the heated pool should be bigger. The change rooms were dirty and smelt of urine. The sauna was dirty and had a strange smell in it. I dont recommend this centre at all. I dont feel safe due to the creepy old men using the heated pool. I have never returned to this centre.

Gurri Wanyarra Wellbeing Centre

Hi Samantha, we’re truly sorry to hear about your experience at Gurri Wanyarra. Your feedback on the pool size and cleanliness is invaluable, and we take your concerns seriously. We strive to create a safe and welcoming environment for all. Thank you for sharing your thoughts with us.

Junior 2 months ago

Fantastic experience: Great gym, classes, pool, spa and sauna. Parking is a bit problematic, but its popular because its worth it!

Gurri Wanyarra Wellbeing Centre

Thank you, Junior! We're thrilled to hear you enjoy our gym, classes, pool, spa, and sauna. We appreciate your understanding about parking—it's great to see our centre so popular! Your feedback motivates us to keep enhancing our facilities. See you again soon!

Geoffrey Johnstone 2 months ago

Fantastic experience: Wonderful facility for Bendigo. Staff are friendly. Our granddaughter loves her time in the water.

Gurri Wanyarra Wellbeing Centre

Thank you, Geoffrey! We're proud to hear that our facility is making a positive impact in Bendigo. It's wonderful to know your granddaughter enjoys her time in the water. We appreciate your kind words about our friendly staff and look forward to welcoming you both back soon!

Dorian Dizon 2 months ago

Fantastic experience: Great facilities and wonderful staff

Gurri Wanyarra Wellbeing Centre

Thank you, Dorian! We are proud to hear that you enjoyed our facilities and found our staff wonderful. We strive to create a welcoming environment for all. Your feedback inspires us to keep delivering exceptional experiences. We look forward to welcoming you back soon!

Julie Bowman 3 months ago

Positive experience: The lifeguards need to lift their game and stop walking around like they're gods gift. Some of the younger lifeguards are very lazy and cannot be bothered picking up all the noodles and equipment ppl leave around the hydro pool and its an absolute eye sore. The centre really need to lift their game and get these lifeguards re trained

Gurri Wanyarra Wellbeing Centre

Hi Julie,

Thanks for your feedback. We're sorry to hear your experience didn’t meet expectations. We’re reviewing lifeguard standards and poolside presentation to ensure our team consistently delivers a safe and welcoming environment.
Your comments have been shared with our leadership team, and we appreciate you helping us improve.

Kind regards,
Shaun Kennon
Centre Manager

F G 3 months ago

Negative experience: The lifeguards told me off for letting my children climb in my shoulders in the swimmjng water. They then told me off for me child swimming more than 1 arm length away from me, even though both parents were constantly watching. I guess no play or independent swimming allowed at this place. Pretty rubbish experience having teenagers tell me how to parent.

Gurri Wanyarra Wellbeing Centre

Hi there,

Thanks for taking the time to leave feedback and I’m sorry to hear your visit wasn’t a positive one.

We absolutely encourage kids to play and build confidence in the water, but for safety reasons, we do ask that younger swimmers (under 5) stay within arm’s reach of a supervising adult at all times.

We understand these reminders can sometimes come across firmly, and we’re always working with our team to make sure they’re communicating clearly and respectfully.

Thanks again for your feedback.

Kind regards,
Shaun
Venue Manager

Angelina Liu 4 months ago

Negative experience: Children’s Safety Compromised at Gurri Wanyarra During my 3 year old swimming lesson, my child swam off the safety platform and struggled with no help from staff or lifeguards. I had to run to the pool myself. This is a warning to parents: the centre runs lessons with 1 instructor to 5 young children; in our experience, this ratio is unsafe and leaves kids vulnerable. There are no proper flotation devices, only loose noodles, and lifeguards do not actively monitor the classes. Beyond safety, the customer experience is appalling. • Make up classes are only valid for 2 weeks, which is unrealistic given how often children get sick. This was also not told to us from the start of our lessons. • We were hit with mystery charges that even staff could not explain, and when we questioned them, the woman receptionist was extremely rude, to the point that my spouse was left in tears after being shouted at. • The toilets and change rooms smell strongly of urine, showing an obvious problem with cleanliness and maintenance of the pipes. We’ve pulled our child from lessons and demanded a refund. This is the worst customer service we have ever experienced, and combined with the lack of safety, I cannot recommend this facility to any parent. The Bendigo community deserves far better than a pool that cuts corners at the expense of children’s safety.

Gurri Wanyarra Wellbeing Centre

Dear Angelina, we sincerely apologise for your experience. Your concerns about safety, customer service, and facility maintenance are taken seriously. We are committed to ensuring a safe environment for all children and will address these issues promptly. Thank you for your feedback.

Pavithran Thilakanathan 4 months ago

Positive experience: Well maintained and friendly staff. I mostly use the gym and it’s a good experience overall.

Gurri Wanyarra Wellbeing Centre

Thank you, Pavithran, for your kind words! We're thrilled to hear you enjoy the gym and appreciate our friendly staff. Your feedback motivates us to keep providing a great experience. We look forward to seeing you again soon at Gurri Wanyarra Wellbeing Centre!

Desne Luke 4 months ago

Fantastic experience: Great facilities and exercise programs

Gurri Wanyarra Wellbeing Centre

Thank you, Desne! We're thrilled to hear you enjoyed our facilities and exercise programs. Your support means a lot to us. We look forward to welcoming you back soon for more wellness adventures at Gurri Wanyarra!

Matt Giles 5 months ago

Negative experience: Love the rest of the facility, but the gym is currently a nightmare in terms of actually getting access to equipment. There’s no cap on the amount of members who can be in the facility all at once, so if you plan on going at any time from 4pm - 7pm, you’ll be spending most of your time waiting on equipment to even complete a workout. The entire facility doesn’t stay open for much longer after that, so you really don’t get too many options of actually getting a decent workout in. Tonight took me an hour and a half to get a 40 minute workout in. I’ve been going for several months now, and if it wasn’t for the rest of the facility, I would choose any other major gym instead.

Gurri Wanyarra Wellbeing Centre

Hi Matt,

Thanks for your feedback.

We’re sorry to hear the gym has felt overcrowded during peak times and we understand how frustrating that can be. 4pm-7pm is definitely our busiest time of the day and we’re currently reviewing ways to improve access and flow during these times.

We appreciate your continued support!

Shaun
Venue Manager

Tennille Hill 6 months ago

Negative experience: Poorly ran management swim instructor don’t show up for classes.. children miss out on 5mins of there classes as they don’t organise a replacement to show up on time. This has happened on more than one occasion. Classes canceled continuously Unfortunately still have money taken out of my account when they apparently suspended the class. I feel like help themselves to my bank account as they continue to keep taking money out of my bank account

Gurri Wanyarra Wellbeing Centre

Dear Tennille, we sincerely apologize for your experience. Your feedback is crucial, and we’re addressing the staffing and scheduling issues immediately. Please reach out to us directly to resolve the billing concerns. We appreciate your patience as we work to improve our services.

Radwa Helal 6 months ago

Negative experience: The worst center ever. I had a really bad experience. I had a voucher for my sons for the swimming classes, they spend the whole money during the christmas break while there were no classes, no body told us what we need to do to save the voucher. Also I have been advised that my younger son should be in the next level but I couldn't find a spot so I asked them to suspend his membership until we can find a spot then I have to cancel and they have charged me again!!!. I tried to discuss that on the live chat and "Thiana" shut the conversation saying you can review the debit success?!!!! and that was very rude. I don't recommend this center.

Gurri Wanyarra Wellbeing Centre

Hi Radwa,

Thank you for sharing your experience, and I’m sorry to hear about the difficulties you’ve faced.

We apologise for the confusion regarding the voucher over the Christmas break, as well as the issues with suspending your son’s membership. We understand how frustrating this situation must have been and appreciate you bringing it to our attention.

Please feel free to email us at [email protected] and address it to me (Shaun), so we can resolve these problems with you.

Kind regards,
Shaun
Acting Venue Manager

Miaash Sheeran 7 months ago

Negative experience: review should be 0. My name is Ashlee Hill. I signed up for a membership at Gurri Wanyarra several weeks ago during a promotion with, supposedly, no sign-up fee. I have only used the facility once or twice since joining. due to the negligence of the staff, Despite this, I have been multiple hundreds of dollars in recurring fees for reasons that have never once been explained to me. I am extremely frustrated and disappointed by this experience, especially since it had made me have additonal fees as well from not only gurri, but my bank. I have visited the facility on two separate occasions attempting to understand the problem, rationally and respectfully, understanding it isnt the staffs fault and seeking assistance, but each time I was told that no staff member available could help me. and to " come in another time" If the staff on duty are unable to resolve these issues, I would like to know who can. I am requesting a full refund of ALL charges. If this matter is not resolved immediately, I will have no choice but to cancel my membership, report this incident to both the police and my bank, and take further action to recover not only the funds taken but also compensation for the distress and inconvenience caused, in addition to the bank fees. Please note that this is not an isolated incident—I am aware of others who have experienced similar issues, more money being taken, random fees, not cancelling or continuing to charge them after they cancel your membership... I could go on, I strongly advise anyone considering Gurri Wanyarra to reconsider, unless they are prepared to risk unauthorized withdrawals and receive no support or compensation in return. I expect this issue to be addressed as a matter of urgency. Sincerely, Ashlee Hill

Gurri Wanyarra Wellbeing Centre

Dear Ashlee, we sincerely apologise for your experience. Your concerns are important to us, and we take them seriously. Please reach out to our management team directly at the centre for immediate assistance. We are committed to resolving this matter swiftly. Thank you for your feedback.

Ungameable YT 7 months ago

Fantastic experience: I come here every once in a while and it is amazing on how they manage the place, there is so many things to do and it has a gym aswell

Gurri Wanyarra Wellbeing Centre

Thank you so much for taking the time to share some lovely feedback Jack.

We're so glad you're enjoying the facility, and we look forward to seeing you again soon!

Shaun

Zoe-Laine Murphy 7 months ago

Fantastic experience: I highly recommend reformer Pilates here, I have attended a few classes and felt really comfortable and welcomed, I especially recommend Kate and Monica’s classes for beginners!!

Gurri Wanyarra Wellbeing Centre

Thank you, Zoe! We’re thrilled to hear you enjoyed your reformer Pilates experience and felt welcomed. Kate and Monica will be delighted to know their classes made a positive impact. We look forward to seeing you again soon!

Ash C 8 months ago

Negative experience: Sorry but your bathrooms and changing areas are absolutely putrid and stink of urine. Have given feedback on multiple occasions but nothing has changed.

Gurri Wanyarra Wellbeing Centre

Dear Ash, we sincerely apologize for your experience and appreciate your feedback. Cleanliness is a priority for us, and we are actively addressing the issues you mentioned. Your comments will help us improve our facilities. Thank you for bringing this to our attention.

Shaun

Michael Clarkson 8 months ago

Fantastic experience: Cannot recommend swimming instructor Mel more highly. My 3yr old son has so much confidence around the water because of her caring style of teaching. Unlike many horror stories I have heard from other parents Mel uses all the children’s names, is vulnerable and fun with her singing and games, and keeps parents feeling included. Thank you Mel

Gurri Wanyarra Wellbeing Centre

Thank you, Michael, for your wonderful review! We're thrilled to hear about your son's confidence in the water thanks to Mel's caring approach. Our team is dedicated to creating a fun and inclusive environment for all. We appreciate your recommendation and support!

Geoff Hodge 9 months ago

Negative experience: I really enjoy doing the aquatics at gurri wan yarra , the staff are friendly and helpful, what l am having trouble coming to grips with is when the sauna,steam room , spa and hydro pool is out of action for the four or so days ,there is no fee reduction or offer for other activities in the centre, l also have an issue when the replacement of wristbands are charged out to my account when the wrist band broke, l would have thought this type of thing would be replaced on a needs basis, seems to be just running one way ,

Gurri Wanyarra Wellbeing Centre

Hi Geoff, thank you for your feedback. We're glad you enjoy the aquatics and appreciate our staff. We understand your concerns regarding the sauna and wristbands. Your comments will be reviewed to enhance our services. We value your input and hope to improve your experience.

Caitlin Speirs 1 year ago

Negative experience: Always extremely hot in there. It’s unbearable, they keep the doors shut instead of opening them and not letting fresh air in. My 5 month old daughter was covered in a heat rash. Most change rooms without a toilet smelled like urine.

colleen 1 year ago

Fantastic experience: Great facility, Gayle at reception is an absolute gem

jayson guzzo 1 year ago

Negative experience: Been taking my daughter here for swimming lessons for a little under 12 months. Found one older lady who I will not name to be excellent and totally engaged with the children and the discipline. All the others are school kids who do not teach any technique, refuse to get their hair wet, do not correct the children’s posture, nothing. If you want to sit here on your iPhone and tell everyone your kids in swimming lessons but don’t actually care this is the place for you it’s cheap. If you want your child to learn how to swim? Stay away

Lisa L 1 year ago

Negative experience: Based purely on our experience with swimming lessons. Absolute waste of money. I am an average swimmer yet I could teach my daughter more skills than what she gets out of these classes. They do constant laps without any corrective action or tips. The instructors can’t be bothered and I even had to ask one if he was going to teach my daughter anything or just continue flirting with another instructor. Tried several different instructors but overall we’re all poor. Much happier at another swim school in Bendigo where my daughter has improved within the first class compared to 6+ months of trying to stick it out at gurri wanyarra

Jo Royden 1 year ago

Negative experience: Pool and spa very cold for heated indoor facilities

Siren Sirena 1 year ago

Negative experience: I swam at this pool nearly every weekend for over a year in my mermaid tail and sometimes just in my monofin. After So long a manager I’ve never seen tells me that I’m not allowed to that they are banned, Yet not a single document stating this rule or ban actually even exist. I emailed head office several times about this as has not been a single drowning in Australia in the last 20 years documented caused by mermaid tales. I have Not even had the decency of a reply this was my safe place. I did my physiotherapy after major spinal surgery here and I’m a certified diver yet they My sport professional swimmers swim with monofins, Olympics swimmers swim with them as well But apparently, I cannot and their banned Not a single shred of evidence That this rule even exists and was under the managers discretion who I’ve never met Over 12 months coming there countless lifeguards never had a problem. It was very disappointing as the joy it brought to some of The children and adults that attend specifically to watch me swim As I am training for the 2025 mermaid Olympics in Germany. Now I do not have a local place to train

Jacqui Wells 1 year ago

Negative experience: 2 starts because Tara who runs the Step classes is an absolute gem! Otherwise - Very disappointed. Cleanliness is sub par. The wet areas especially can do with a very thorough clean, both in the pool and gym. Communication is an absolute mess. Cancellation was more difficult than it needed to be. Tried to use the app, which instructs you to go into the gym. You go in and are told to complete a form online. You then “Apply” to have the membership cancelled online which takes days to “approve”. There is no confirmation as to whether the 30 days notice starts from application or approval date. You can email to clarify but the reply is just a generic “your membership is cancelled”. I expected more.

Geoff Haywood 1 year ago

Negative experience: The facilities are good but the oldest male lifeguard there is on a massive power trip and needs to control his ego. He’s making people lift their arms up while in the spa and has done it on more than one occasion. It’s fair enough that people wear the blue bands to make sure they’ve paid their fair share, but it’s totally ridiculous to police people and check while trying to relax in the spa.

Anne Fraser 1 year ago

Fantastic experience: A very enjoyable place to swim. Staff are really friendly and helpful. Lots of space to swim or whatever.

Gurri Wanyarra Wellbeing Centre

Thanks Anne! We appreciate the kind words! Thanks for visiting Gurri Wanyarra!

PyeongG 1 year ago

Negative experience: DON'T JOIN THE MEMBERSHIP. It is easy to get in, but canceling is very difficult. If you see the cancelation has done on their website, but you will know that has not done properly and you should try again and again. Also during that waiting you should pay for the time. I am so disappointed about the membership. If you miss just once the payment day one or two days, they will charge more than your weekly or monthly pay in just a few days.

Lucas Smith 1 year ago

Fantastic experience: Great place staff recognise me every time I'm there cheap prices nice food and drinks at the Cafe

Samual Harrison 1 year ago

Fantastic experience: Love the Gurri Wanyarra centre! Great team and facilities

Mick Ransley 1 year ago

Negative experience: Payed for 10 visits used 6 and the have cancelled my other 5 if not used in six months. It's not a membership it's paid outright. Will not be returning if this is the way they treat paying customers. I want what I paid for.

Luke Grinter 1 year ago

Negative experience: This pool is always over crowded and always has the majority of the pool area roped off for swimming classes. Bendigo is really lacking more pools.

Elizabeth Baker 1 year ago

Positive experience: Facility is great, staff are great. But I hate how they prioritise swimming lesson over public and removed public swimmers out of the pools and restrict their access. I’m sorry but swimming lessons should not be taking up entire pools, you guys need to schedule them better and give public swimmers access to all the pools they have paid for, not a corner off a pool or the kids pool.

Stef D 1 year ago

Negative experience: The Swell Cafe Is an absolute disgrace. The manager should be let go instantly. We ordered a ham and cheese toastie ($9.00) and it was the worst toastie Australian Cuisine has to offer so far. The one cheese slice was so tiny, it covered maybe 50% of the bread. ONE tomatoe slice and the cheapest ham you could imagine. Cafe Maldon makes much better toasties at a lower price. Upon complaint, the answer was: We don't make them ourselves, no refund was offered

Jacob Bremner-Bright 1 year ago

Negative experience: This place is shocking,the life guards don’t do their jobs and when someone confronts them about it,they dont do anything,and they are rude and disrespectful, and they have no clear sense of rules and don’t listen to people’s concerns about the facility,it is honestly beyond the joke with how childish and disrespectful the staff are and I do not recommend this place to anyone until they actually get respectful staff and now my friends kids are scared to even step into a pool near any life guard,this place needs to come under new management

Gabby Schutte 1 year ago

Fantastic experience: Absolutely amazing place, cannot believe we've not come here sooner. There is an indoor playground "splash park", two heated pools for the younger children and then a lane pool for swimming laps. There is also a gym upstairs. The cafe has great service, not a huge range of food, but a great little cafe nonetheless. There are tables and chairs near the splash park area where you can sit and watch your kids, you can also bring in your own food. Seriously a great place to go on a hot summer's day. Cost me $15 on concession for me and my 9yr old son.

Gurri Wanyarra Wellbeing Centre

Thanks for the feedback Gabby. Great to hear you love Gurri Wanyarra as much as we do.

Dick Gill 2 years ago

Positive experience: Swimming day with 4 grandchildren.

Kym “Kym's” Kymba 2 years ago

Fantastic experience: Amazing staff who are always helpful and friendly. Centre is beautiful and clean Classes and instructors fantastic. Kym

John Huxley 2 years ago

Fantastic experience: it was $14 for my 3 kids to swim and there was a slide that they let kids go on. this pool dose not feel like they punish you for just swimming not doing a class at fantastic cost

Gurri Wanyarra Wellbeing Centre

Thanks John! Appreciate the great feedback. We hope the kids loved the splash park.

Scott A 2 years ago

Negative experience: After coming here for a swim with our 2 year old toddler specifically for the splash zone area, we paid and then found out after walking in that all the little kids pools were closed as there had been an accident. These things happen which I understand but when we tell reception we're here with our toddler they could have said something from the get go about the kids pools being closed and that we'll be having to compete for space in the 50m lanes. Not only that but to see staff standing around and doing nothing to try get it open, or even to communicate was a little upsetting. We asked how long the pools will be closed for and was told "not sure, not all day, I don't know". The rest of the pool was crowded due to the circumstances but we managed to cool down in the 50m pool ramp whilst my partner ordered food. The person who served her was snarky, getting the food wrong and also serving it up cold. After that we then asked staff for any updates as no one seemed to be doing anything to try get the kids pools open, to which we were told it would be closed all day. Really disappointing and unprofessional.

Sue Begg 2 years ago

Fantastic experience: This is my local gym and I was so happy when the indoor pool and gym were built in Kangaroo Flat. I love the relaxed, inclusive vibe and that people of all ages and abilities can exercise here without judgement. You don’t have to look a certain way or wear the latest gym gear to fit in. I only go to classes and the instructors are first rate - thank you!

Gurri Wanyarra Wellbeing Centre

Thanks Sue! Fantastic feedback about our centre, programs & instructors. Everyone is welcome at Gurri!

Dean Symons 2 years ago

Fantastic experience: Came in 2day for a look around at the gym/pools with my daughter and we were really impressed Caren the manager was fantastic to deal with and made us feel very welcome

Steven Chagas 2 years ago

Negative experience: Swimming instructors are great. Reception staff are a mixed bag- mostly to do with policies of the business (you’ll get different answers from each staff member). No family memberships either. The facilities in general are great. There are plenty of change rooms with change tables which is a positive, but they are not designated as parents rooms so they will often fill up with (usually) older patrons. When schools come in for classes- good luck getting a change room at all.

Clive Heritage 2 years ago

Fantastic experience: Fantastic place to swim and exercise.

Ken Stewart 2 years ago

Fantastic experience: Awesome set-up

Rosina Lamberti 2 years ago

Fantastic experience: Lovely facility, active lifeguard easy parking

Phillip Brown 2 years ago

Positive experience: Very clean Amenities and venue as a whole with a good staff customer service to assist

Alexander Watson 2 years ago

Negative experience: Pools are nice but the cafe is terrible. Far from good service and food was below par for sure.

Patrice McCarthy 2 years ago

Fantastic experience: This is just a beautiful facility from start to finish! The best of its kind. Plenty of room for everyone. Staff very helpful.

Katherine Delmenico 2 years ago

Fantastic experience: Pool set up great for toddlers and those who like shallow water, playground was enjoyed by the kids. Lifeguards did a good job directing kids who were disturbing other patrons in the pool with rough play.

Emily Telfer 2 years ago

Positive experience: The pool is great and so is the playground. Would give more stars but the canteen lady was incredibly rude. I recommend packing a lunch and drinks so to avoid them.

Leah Nguyen 2 years ago

Fantastic experience: Went to Bendigo for the weekend and the steam room was amazing! The place is great to use the facilities and the price was very reasonable. Definitely will come back

emily Dankers 2 years ago

Negative experience: Used to be our favourite pool until my daughter was harmed due to a hazard that staff knew about and didn’t fix. Unfortunately will never be going back due to their negligence

Penny Owen 2 years ago

Negative experience: I have been spoken to in an unprofessional way I have been told I am lying. I have been hung up on. I have asked to resolve my issue and to escalate this matter to senior management to no avail. This has occurred twice with the same employee Mitch. I believe he has no diplomatic skills and has left me feeling very upset and angry as a community member of the Gurri Gurri Wanyarra. Penny

Thomas O'Connor 2 years ago

Negative experience: Bought overpriced chips. Set up for kids to eat. Went back into Swell to get some sauce. Was told sauce costs 40c. Didn’t have wallet or phone on me, thought they would show some common sense. Of course they didn’t and they saved the organisation 80c - what superstars!

Anon Amus 2 years ago

Negative experience: I visit once a week and have done for several months and every single time I have been here the changing/shower facilities are extremely dirty. It looks as though they are cleaned only once a day. Always dirt and hair on the floor, wet benches and dirty toilets. Nowhere dry to put dry clothes. There should be a staff member at the ready to wipe over and squeegee floors. Alot of elderly come here for exercise and it is definitely a fall hazard . If only this area was kept clean. I would then be encouraged to visit more often and give a better review.

Fam Vid 2 years ago

Positive experience: Costs $22 a week for gym and pool access. Classes are extra. Not enough gym equipment for the number of people during peak times -early morning and late afternoon so avoid these times. Would appreciate it if they were to enforce the no towel no work out rules they display everywhere. Pools are often very busy as well with kids and adults classes. Have sauna and spa. Things don't work often, like heating/cooling, hot water and gates. Do not respond to enquiries in a timely fashion if at all.

Jenny Forsberg 2 years ago

Fantastic experience: Staff are fantastic and very helpful! Pools,spas ,sauna and steam room. Plenty to keep you occupied. Josh took less than 5 minutes to set up The Aquatic Membership for me Now I can enjoy Gurri Wanyarra as often as I like!

Maui 4114 2 years ago

Positive experience: Great facility. We are new to Bendigo and were looking for a 50m pool to swim laps. Front desk said to come back after swimming carnival finished at 2.30pm. Returned at 2.30 to find they close off half the pool and you can only swim 25m lengths. Probably better off going to Peter Krenz to do laps

Drunk Dingo 2 years ago

Positive experience: Visited a few times and have so far not had any negative experiences - facilities are great and haven't had any issues with the staff. Only problem I've had was after couple visits (And using the shower facilities there each time) I flared up with with Tinea across my feet a few days later - so I suggest using Sandals/Thongs when using those facilities. Outside of that, have yet to experience anything bad, but will know more once I have used the Gym facilities. EDIT: Dropping a star because I am confused by their Direct Debit system for memberships. My details haven't changed yet I keep getting emails saying "I owe $30.50" and such... and without warning they take $65 in two separate transactions at the same time. I make sure I have money in my account when the due dates arrive, so why it is so chaotic has me raising an eyebrow at the full legitimacy of this system.

Rhiannon Irving 2 years ago

Negative experience: So upset with our experience! My partner and I both signed up for the 100 days free. I canceled mine before the time was up (mine you they still charged!) but my partner started after me and when we went in today they charged him $164 for overdue fees. Told us they couldn’t investigate until Monday! Not fair when people are struggling at the moment. I won’t be re-signing up. Great facility, shame it’s let down by management.

selena hamblin 2 years ago

Negative experience: Unfortunately only 1 star due to mostly the staff, the lifeguards are obviously bored or think there above everyone they tell you off for the most simplest of things like rediculous, its like walking on egg shells coming here, everyone talks about it not just us, dont get me started on the absolute rude swell cafe staff, that dont even acknowledge you when you come to the counter, the lady was making coffee fair enough, could of at least acknowledged, but no instead tells my selective mutism daughter off she thought was standing on some bar but was standing on tip toes patiently waiting for her icecream, after this I just left, brought food elsewhere. If it wasn't for the amazing swim teacher my daughter has we would be going elsewhere!!

Absicruz 3 years ago

Negative experience: Guy named Dylan is really rude and arrogant. Customer service is poor and no proper structure.

shahab raza 3 years ago

Negative experience: It was the worst experience I ever had and that guy Dylan was so rude and arrogant.

Morgan Holmes 3 years ago

Negative experience: The service was absolutely horrible and the coffee was burnt beyond belief. Only come here if you want burnt coffee and food poisoning.

Richard Irvine 3 years ago

Fantastic experience: Facilities and staff are fantastic. The Sauna has been overly hot recently, in the mid to high 80's. Was much better when it was 78-80'c.

Jane Spirina 3 years ago

Negative experience: When I enrolled myself and daughter to swimming lessons, was spoken that onlу in case enrollment is less than 30 days I will be charged for 1 months after cancellation. No paperwork, contract or email was provided with, only verbal explanation while signing electronic form in their iPad. How surprised I was when cancelling 1 year membership of my daughter and 3 months of mine due moving interstate, to know they will charge us 30 days after cancellation. Literally we will be in Adelaide paying for this lessons in Bendigo Terrible gipsy business - be cute selling and horrible when you are the customer. Sadly there are not so many entertainment spots in city and Bendigo people have to eat such providers as competitors are missed. Just be aware - signing any contract or buying any their products double check everything, every small font word. And ask your copy of the contract.

Sienna Nixon 3 years ago

Fantastic experience: Amazing time here, fully wheelchair accessible, a disabled toilet with a lifting bed and overhead tracking and lifting machine. Wheelchair available that can go into the pool. They require 70k to replace the broken pump in the splash park area in the meantime it does not run, time for the council to contribute for it

Shannie Smyth 3 years ago

Negative experience: I wish I could leave 6 ‘one star reviews’ for each disappointed child. Family visiting from out of town, very excited to take them there. Packed up 6 children only to find the slash park out of order. Informed it has been for several months. MONTHS!! That just isn’t acceptable. If it hadn’t taken us over an hour to get ready I would’ve turned around and walked back out. Don’t open a business if you can’t afford the maintenance.

Paul Ryan 3 years ago

Negative experience: Pretty poor area manager tbh who obviously is all about dollars and cents. Obviously has no idea about customer service or managerial experience. Good example was lately the sauna and steam rooms were closed. Initially by notice for a few days that turned into nearly 4 weeks and yet no discount for members who had paid for that service in their memberships. Needs to look in the mirror and have a good look at himself! Without members you have nothing Rod!! As a manager myself I would without hesitation offered my members half price until it was resolved! That's what professionalism is!!

Zia Seyedi 4 years ago

Fantastic experience: Nice and clean good staff

Gurri Wanyarra Wellbeing Centre

Thanks Zia for your 5 star review. Look forward to seeing you again at the centre. Cheers Rod Simms Area Manager.

TIREDLAND K. 4 years ago

Negative experience: The older female staff are horrible, especially at the front counter

Tayler-Zak Heaney 4 years ago

Positive experience: Staff and facilities are pretty great, the constant announcements about keeping track of children are distracting and annoying however

Gurri Wanyarra Wellbeing Centre

Thanks Tayler-Zak for your positive review and kind comments on our staff. Understand the announcements can be distracting, these are played each 30mins for a safety message for parents. It's a need in our industry to ensure we communicate these safety messages to educate the community on the watch around water policy and to help keep children safe in and around water. Please enjoy your next visit and thanks again for the positive review. cheers Rod Simms Area Manager.

Louise Clancy 4 years ago

Fantastic experience: I love this place (and I'm not a gym person). It's very community minded, inclusive and the staff are professional and friendly. Just wish the lockdowns would end so we can get fit and healthy again. Also- I notice the pool/spas are a bit grubby in some places. Maybe a good clean while everything is offline would help?

Gurri Wanyarra Wellbeing Centre

Thanks Louise for your positive review, kind words on our staff and feedback. I will pass on to our team the matters around cleanliness for them to address. thanks again and hopefully we are back open soon when everything is safe. cheers Rod

Jen Harris 4 years ago

Positive experience: After our swim we decided to stay for a cuppa at your kiosk, to support our locals. Well we won't be The lady serving is obviously in a job she hates, she really needs to be in a behind the scenes type of job where the public are not I cannot comprehend how you do not serve full cream milk though are happy to serve a range of other milks, some of which is full of sugar.

Gurri Wanyarra Wellbeing Centre

Hi Jen, firstly apologies for your experience when purchasing a cuppa from our cafe. We take such feedback very seriously and will follow up with our team to mitigate this from happening again. Again sorry for the experience and we will action an internal follow up immediately. We trust your next experience is a positive one. If the above action does not meet your expectations, please let me know. Thanks again Rod Simms Area Manager.

Cyril Francis 4 years ago

Fantastic experience: Undoubtedly the best well being center in Greater Bendigo region. Great gym, nice indoor pools including the warm water facility for rehabilitation requirements, friendly but strict instructors, friendly staff, great location and ambience, great music, clean change rooms and wash rooms, ample parking and easy escape to the wonderful Kangaroo Flat Bendigo Creek trail, great timing (6.00 am to 9.00 pm) and there are much more to say...The only comment probably is the delayed response to emails. Highly recommended.

Gurri Wanyarra Wellbeing Centre

Thanks Cyril for your 5 star review and very positive comments on our staff and facility. It's been a challenging time for our industry so we really appreciate your support. Look forward to seeing you next time. Cheers Rod

Jack Lyons 4 years ago

Fantastic experience: The workers give great information and give great advice answers to whatever you need to know I am kinda nervous going to the Gym this Friday on my own then I’m going again on the 2nd of February with my physio

Gurri Wanyarra Wellbeing Centre

Thanks Jack for your feedback and great to hear you are enjoying our centre. I will pass your kind words onto our staff. Thx Rod Simms Area Manager

Rebecca Kelly 4 years ago

Fantastic experience: Very helpful staff. Very good hygiene practices.

Gurri Wanyarra Wellbeing Centre

Thanks Rebecca for the 5 star review

Dennis Curnow 4 years ago

Fantastic experience: Great place, Great people, Friendly, Affordable, You should try out this facility which is now open.

Gurri Wanyarra Wellbeing Centre

Thanks for the positive review.

Janeene Du Bois 4 years ago

Fantastic experience: Friendly staff, great facilities, fantastic value

Gurri Wanyarra Wellbeing Centre

Thanks Janeene for the 5 star review

Malcolm Sanders 5 years ago

Fantastic experience: I enjoy going there

Gurri Wanyarra Wellbeing Centre

Thanks Malcolm for the 5 star review.

Paul McGrath 5 years ago

Positive experience: Good spot for the kids!

Gurri Wanyarra Wellbeing Centre

Thanks Paul for your 4 star review and great to hear the kids loved it.

Ali El Jebbawi 5 years ago

Fantastic experience: It's great

Gurri Wanyarra Wellbeing Centre

Thanks Ali for the 5 star review

Craig Harrop 5 years ago

Fantastic experience: Excellent facilities.

Gurri Wanyarra Wellbeing Centre

Thanks Craig for your 5 star review. cheers Rod

rodney coward 5 years ago

Positive experience: Great staff - very helpful at this time!!

Gurri Wanyarra Wellbeing Centre

Thanks Rodney for the 4 star review. Cheers Rod Simms Area Manager

Jay Smada 5 years ago

Fantastic experience: Great friendly service and excellent facilities

Gurri Wanyarra Wellbeing Centre

Thanks Jibjib for the 5 star review

Glenys Bodilly 5 years ago

Fantastic experience: Very good for families young and old

Gurri Wanyarra Wellbeing Centre

Thanks Glenys for the 5 star review

Natalie Jessop 5 years ago

Fantastic experience: Lovely clean and great staff !!

Gurri Wanyarra Wellbeing Centre

Thanks Natalie for the 5 star review

Erica Rosat 5 years ago

Fantastic experience: Great spot! Has childcare

Gurri Wanyarra Wellbeing Centre

Thanks Erica for the 5 star review

Britta Wedemann 5 years ago

Positive experience: Great staff fantastic pool for every body very helpful staff

Gurri Wanyarra Wellbeing Centre

Thanks Britta for your 4 star review and kind comments on our helpful staff. Cheers Rod Simms Area Manager

Margaret Gath 5 years ago

Positive experience: I go for my hydro program, the toilets and showers need to be hosed out more often, hate going to the loo and the floor has rubbish and dirt on it, the showers need to be attended to more often, rubbish and dirt on the floors, I always take an extra towel to stand on.

Gurri Wanyarra Wellbeing Centre

Thanks Margaret for the 4 star review. We will review the cleaning of the amenities to improve. thanks again and we welcome the feedback. Cheers Rod Simms Area Manager

Wayne Lynch 5 years ago

Negative experience: Shower head missing from shower cubicle, Electrical socket hanging off inside of same cubicle, cubicle left filthy. Lockers with doors missing, faulty locker doors, whos managing this facility?

Gurri Wanyarra Wellbeing Centre

Hi Lynch Wayne, apologies for your experience. These matters will be attended to by our operations team and escalated for immediate attention. I am happy to discuss so please call me on my mobile 0459277255 Rod Simms Area Manager

Profile Seven (Justice4All) 5 years ago

Fantastic experience: Well spaced pools. Excellent kids play area. Children's pool water was at nice temperature. The entry fee prices are very reasonable. In Melbourne where I live is heavily overpriced.

Gurri Wanyarra Wellbeing Centre

Thanks for the 5 star review and kind comments on our centre, cheers Rod

Sam 5 years ago

Negative experience: Facilities are excellent with excellent teachers. However, the system used for direct debits for memberships is abysmal. The late fees are insane, almost more than membership, and the company that chases you for your 'considerable' debt of $16 + $10 late fee either asks you to pay by bank transfer by ENTERING YOUR ONLINE BANKING DETAILS ON THEIR WEBSITE (as in asking for login details to you account) or pay by credit card that is immediately met by a server run time error, regardless of browser or OS used. Please shift your payment facilities to a company that at-least has a credible website, thank you.

Gurri Wanyarra Wellbeing Centre

Hi Sam, thanks for your feedback, we are happy to take any overdue fees here directly at the facility. if you would like to call to arrange an appointment to discuss your membership then we are more than happy to do this. Please call us on 44 31 14000 and we can sort it out for you. Cheers Rod Simms Area Manager

RELAXING MUSIC 5 years ago

Negative experience: Hi there, facilities are very good. Staff is pleasant enough, even trainers in the gym don't care too much it seems. Just be aware what you are signing up for. Please read the small print. If you like to cancel, make sure at least 30 days before it expires. If you put your membership on hold, you will pay $22/each month, plus your contract will extend for that time!I l don't understand, why my contract did not just end after 12 months! Apparently even if you sign up for 12 months, the contract stays open and you continue to pay. Why gyms are still allowed to do this, I can't understand. If you like late at night, be aware off early closing times. Other gyms offer 24/7.

Gurri Wanyarra Wellbeing Centre

Hi Bernie, thanks for your feedback. We are more than happy to discuss any concerns you have had with your experience regarding your contract and time as a member. Please follow up these concerns with Rod Simms Area Manager on 0459277255.

Leanne Scott 5 years ago

Fantastic experience: Love a lot of aspects of this centre. Great gym facilities , pools from baby too the warm water pool and equipment all catering for all different age and abilities. Can't wait til reopens ❤

Illbeseeingyou (Illbeseeinya01) 5 years ago

Fantastic experience: Well spaced pools. Excellent kids play area. Children's pool water was at nice temperature. The entry fee prices are very reasonable. In Melbourne where I live is heavily overpriced.

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