Thomastown Recreation & Aquatic Centre

Fantastic experience: The staff here are super friendly and extremely helpful, both reception and other staff are very patient and every dollar I spend my membership is worth it

Fantastic experience: I absolutely love this place. They offer a variety of programs, catering to a variety of needs. There's a swimming pool, gym and a library all in one. They work very closely with the council of Whittlesea to bring leisure and welfare benefits to the wider community. My favourite aspect of TRAC is that they are very inclusive. They hold forums every now and then to get suggestions and ideas from different organisations in the community to move TRAC forward, for the benefit of the wider community. I live in Greenvale, but I enjoy going to TRAC for these very reasons.

Fantastic experience: Nice gym, friendly staff! Except the shower is dirty sometimes.

Negative experience: VAE the rudest manager i have ever seen bad behaviour I don’t know why she is working here and there is one another guy ERFAN they are doing racism with us . Very bad experience

Negative experience: Unprofessional staff. Very rude to customers. Manager and Erphan are really disrespectful. Not recommended at all

Fantastic experience: On our first visit to the gym, we were impressed by Zoi's excellent service. Despite being busy, she efficiently managed multiple tasks while helping us get our membership, all with a warm smile. She was serving many people by herself. Her professionalism made our experience smooth and welcoming. Thank you, Zoi!

Negative experience: Terrible, I was going to apply for the gym but a staff member named Erphan was very disrespectful and swearing at my friends. I watched it happen and how they would interact in a very disrespectful manner. Very terrible. DO NOT ENROLL

Positive experience: Decent pools. Cool gym. Bit expensive.

Positive experience: Had a good swim in there

Fantastic experience: Great place for little kids.

Negative experience: The canteen closes really early on the weekends. Kids always grumpy they can't get food.

Positive experience: Great place in the gym it's awesome. But in the pool area, friendly staff but too friendly. There are signs all over about people showering first before they go in the pool and saunas but hardly anyone are following the rules. And the staff are too friendly to say anything to any of them. They go into the pools and saunas without showering daily, but that's the only negative about this place.

Negative experience: I have tried using the contact through the online website and provided information on multiple occasions with no response so here is my feedback. Very disappointed that I requested swimming lessons program cancellation 3 weeks ago over the phone and through online portal cancellation form and I still had them deduct money and fail to cancel the membership I have been coming for quite few months so l had no minimum, if l knew they were going to continue deducting money after cancelling, I wouldn't have joined as when I joined they reassured the contract is only permanent for 3 weeks this is all a lie. Swimming instructors are great but bathrooms need major improvement very unhygienic place to take babies/toddlers/adults to change.

Negative experience: Unwilling to listen to or respond to participant feedback regarding the group fitness timetable. Have called and emailed several times requesting to discuss the changes with centre management and have not received any acknowledgment let alone correspondence addressing my concerns. Ethos of group fitness is supposed to be about community participation. Incredibly disappointed.

Positive experience: I LOVE HOW KIDS ENJOY THE WATER FUN. ITS GOOD FOR PEOPLE OF ALL AGES.OLD GUYS CAN WALK IN WATER, TAKE STEAM AND SWIM

Positive experience: It was ok. Not much casual space for weekend use because lanes were made up for lap uses and swimming lessons too. This made it a bit squishy in the little space left for anyone else. No slides or anything for the older kids, just the kiddie pool that was a bit crammed up. Canteen closed a couple of hours early for some reason. Heaps of parking space though. That was a plus.

Fantastic experience: I've been a member at trac for over 10 years and I've come across Paola she is a Personal Trainer in the centre, I pinched a nerve in my back and was in terrible pain. I asked for advice on how to recover without doing more damage. She was so kind so spend 30 minutes with me and run me through some stretches and light training on how to open up my muscles and tension I went home that night and had a full 8 hours rest. I can't thank her enough on her knowledge and kindness she great and thanks again Paola.

Fantastic experience: Very good facilities and membership options. A huge thank you to Anna who was very efficient and helpful during the sign up process. Anna was happy to answer any questions I had and it was a seamless experience! Thank you 5 stars!

Positive experience: Some showers are not working.

Fantastic experience: Lovely wooden floor and large court, while it is a single court. It's large enough for everything.

Positive experience: .Kids water play area and different pools based on skill level. It's busy on weekends

Positive experience: Great friendly staff. Get there early if you want to swim in the lanes. Aqua aerobics is very popular

Fantastic experience: Good trainers. Lots of sessions times available both during weekdays and weekends offering choices that are most suitable to your other commitments. Well maintained facility.

Fantastic experience: Muy bonito, creiamos que habia mas shows, pero fue bonito.

Fantastic experience: Had the best time in pools with my toddler

Positive experience: Family rooms and showers were really dirty not enough family rooms and 3 of them didn’t work. The whole place needs maintenance.

Negative experience: During this month, most of the 9.10am aqua classes in the 25 metre pool have had well over 30 (sometimes reaching 40) participants. Consequently there is not enough equipment provided in order to complete the exercises, particularly the dumbbells. Myself and other members have complained about this for (at least) the past six months but management continue to provide equipment to those in the hydro pool, although they are not part of the 9.10am aqua class. Equipment should only be provided to the participants of the 9.10am session, and then given out AFTER the completion of that class.

Positive experience: I take my son here for lessons and the teachers are fantastic. The pools are clean and the water is very warm for kids and therapy pools. Makes the place stuffy and hot in summer though. The staff are generally speaking.

Fantastic experience: Indoor and outdoor pools, kids pool, hydro therapy pool, cafe and lots of parking space

Negative experience: Attended TRAC recently to complete some lap swimming. Limited lanes open due to swimming lessons which was fine. But a male and several of his children were standing in the middle of the lap lanes mucking around. I made what I thought was a reasonable request for them to move over to the recreational area and the male immediately became aggressive and got in my face. Management had to tell him to calm down. I understand when it’s not busy people can use the lap lanes for having fun but during busy times when people come to do laps it would be appreciated if management keep the lap lanes for lap swimming.

Positive experience: I take my daughter to swimming lessons here and I have seen a massive improvement since last year in both her progress and attitude, as well as the centre's classes. Last year we were not so happy with the state of the swimming lessons as every week my daughter would have a different teacher, and it made it hard to get her into the pool. She was already anxious about swimming and the inconsistency made it worse. However, after a friend recommended moving into a class with the teacher Kiara. We have been blown away with the quality of her classes. She is consistently there and always happy to talk to me about my daughter's progress. She helped my daughter to float independently and now she is excited to go to swimming and see her favourite teacher. Overall, Trac has been an exceptional place to come and enjoy the hot weather. The pools are great and the life guards are actively watching and ready to help, the staff at the front desk were welcoming and always help me with any queries I have. Also highly recommended Kiara as one of the best swim teachers at TRAC

Negative experience: Please fix the showers. Almost half of the spa jets broken, 3/4 main pool showers out of order and several male bathroom showers broken. Going on 12 weeks + plus. Please fix

Fantastic experience: Quite and clean place for hangout with family and friends. You will have place for sitting and walking. Car parking is also available.

Fantastic experience: Great place to take the kids. They love the depth of the small pool compared to some other pools around.

Fantastic experience: One of the best places to feel good and relaxed, to free my mind, work hard on my health and to have fun. I have to say I love this centre, I've had a pleasant experience, I met some of the employees, Anna and Vicky. They are absolutely lovely and professional, they answered all my questions through a phone call and since I stepped into the place they were very kind and welcoming, Anna guided me through the process for my gold membership and explained everything in detail, Vicky gave me a cool and extensive tour through the facilities and told me all the classes they provide, I'm so excited!!!. Today was my first day and it was just amazing! Even though I know how to swim the guards were very attentive an checked in to see if I was fine. Thank you all so much for being very attentive. There are excellent facilities and classes available that I'm excited to join.

Positive experience: Crowded place in Saturday and Sunday otherwise it's a good place to bring up your kids.

Negative experience: I tried ring them 5 times just before and interestingly the call is getting cut off. Now the time is 9.20 AM. Hope nothing fishy is going on there

Positive experience: Nice clean pool.

Positive experience: Mi è piaciuto all'interno della piscina ma quando devi fare la doccia, alcune non funzionano, l'acqua è fredda o il getto è talmente forte da non poterlo usare. Continuano a dire che lo sistemeranno ma ancora niente. A parte questo problema il resto è ok

Positive experience: The kids had a wonderful time there but as we were about to leave my son found a Band-Aid in the kids pool. Disgusting

Positive experience: Fantastic place

Positive experience: Great facilities, especially the gym, but allow time to find a car park as it’s always been close to full when I’ve visited.

Positive experience: Good idea to call ahead if you're taking your little kids so that you know you will have somewhere to splash. No mention that a whole 1.2m pool would be taken up by swim lessons when paying for entry. Disappointing because it's usually such a great facility when you can access what you're paying for. The water play area is good but not that useful for kids who want to swim a bit.

Negative experience: Pretty average because some staff are experienced, some doesn’t care. Some teaching lessons are good, others don’t care. Taps and showers are broken, staff don’t even bother to place a sign for a week, you gotta hope that next space will be working, apparently council doesn’t care either. Wants customers to call council to fix their plumbing.

Fantastic experience: Very impressed with the whole set up of all the different types of pools to cater for so many different lifestyles..eg..Spa..disability..children's area for the very young and another for the young school age and then there are the lanes for normal swimming..Lots of seating..lifesavers present everywhere..Lots of parking area and dressing rooms..Nowhere better..Tidy everywhere and very roomy. Couldn't fault anything..Swimming teachers very much alert and careful watching with crowds of children...

Fantastic experience: Un week-end très relaxant

Fantastic experience: Yep I love it there 100 percent ✌️

Fantastic experience: Beautiful environment The staff are very helpful

Positive experience: Spa doesn’t get warm enough And when old ladys are allowed to exfoliate in the spa makes it disgusting

Fantastic experience: Great space for the kids to play and swim in the water. Great facility

Fantastic experience: Great place to come for a swim and have fun with the kids.

Fantastic experience: Stay active and fit, swim ‍♀️ cool Fun for the whole family

Positive experience: Place is nice and pool are large however place has aged and needs some upgrading especially shower rooms.

Positive experience: Good place to rehabilitate with hydro pool. Not that spacious when busy but the kids also enjoy it

Positive experience: It's was a great experience everything in a one place and is affordable it was anzac day the receptionist was really kind and friendly

Negative experience: ZERO STAR First and last time.. the staff there are (nathin) very rude and disrespectful he been following me from pool to pool and telling me to move out of the pool. I will never go there again

Fantastic experience: The facilities here are terrific and the staff are so friendly and helpful

Negative experience: When I got here a lady was calling me a sook and saying I was a fat crybaby. She is the fat one and everyone was so mean! The staff did not care

Fantastic experience: Nice centre, friendly staff upon arrival, facility was quiet and clean, updated recreation centre compared to other older established ones.

Fantastic experience: My kids love it here. Very friendly staff, excellent customer service.

Fantastic experience: Great to visit with kids. Multiple pools are available along with spa and sauna. The facility is well maintained and has plenty of parking spaces.

Fantastic experience: My school went there I’m going again! In July can’t wait, great swimming pool but I would like more privacy for schools in changing room!

Fantastic experience: I attend the pool there very often and I can honestly say that the staff there are absolutely so friendly and helpful from the moment you walk in.

Positive experience: Good facilities, pool was clean. Only drawback is that some patrons can be quite disruptive like playing volleyball in pool and nothing done about it by staff.

Negative experience: be very careful putting your children in their swimming programs, The kept taking money out of account and when confronted they said oh yiu and yiur family can come use our facilities.. Then when we decided to cancel they said we need to keep paying for 30 days Apparently giving permission to take money out of your account is some sort of contract...

Positive experience: The centre showers are often filthy . Most of the pool staff are friendly but there is a huge lack of customer service. Staff need training. Other pool centres are way more customer focused.

Positive experience: Good facilities. Love having the Gym, pool and Sauna all in the same place

Negative experience: Never Parking at the front so might as well always park at the back. Showers 10 seconds on then turns off, in the men's showers, bad customer service, we will never return, a regular member puts water on the heat sensor in the steam room, all of us members complain, but was told he is a regular, he gets away with everything, even when there are signs everywhere, we constantly reporting him, but staff never or listen to us.

Negative experience: Went there with my son and the lady on reception just put on all her efforts and energy to make sure that my son can’t go in due to his age although his classmates where already in even when her manager said yes she went to their manager to make sure my son can’t go in so she enjoyed it and was very happy after she won and what she said is what happened

Positive experience: Pretty full with people - but granted excessively hot day and it's the start of school holidays, don't really expect many people weren't going to head towards water. But the great thing was that continuing out through the back doors was a outdoor section which for me was the best part( and if the screams of joy were any type of clue I think the kids loved it too) Great amount of shaded sections both on the grass and with table and chairs, nice - well kept BBQ for public use and a very nicely sized water play fountain in kind of the centre - big enough for the kids, mum and grandma to cool off.

Fantastic experience: Most amazing facility I have every benefitted from. Spaces are well maintained, staff are helpful and friendly. Super competent instructors Open from early morning till late at night. Plenty of parking. Next to the library. What else can one ask for

Negative experience: I tried this pool today for the first time. Moving from Fawkner due to its shutdown. Reception asked for my contact details so that someone would call me later to get feedback, which I thought was great. Facility was good although there was a couple of items I wanted to mention including a broken shower head. A man called me an hour later during my business hours and asked for feedback. I started to provide a few items of objective feedback. 30 secs in the call, the guy says something to the effect of: call us back to give feedback, thank you. And he hanged up. That rudeness put me off joining particularly that I did not ask for the call and I was nice enough (perhaps naive) to provide my contact mobile and email!! Will look elsewhere!

Fantastic experience: At this place there is: - a gym - showers - a spa - a sauna - pools - warm pool - cold pool (deeper) - Change rooms the gym is ok but its kinda intimidating when you see all of the tatooed men with huge muscles. The showers are good. there are outside ones and ones in the change rooms. if you want to wash the swimming pool chlorine off. The spa is somewhere that i would not go. There's always about a billion old men in it and its disgusting. I have never been in the sauna but it looks pretty good. The pools are amazing. there is the very shallow kids' pool, the warm pool (about a metre high i would say(not sure)) is good for toddlers and young children to learn to swim in. The deep pool (the biggest pool there is (also coldest)) can get very crowded in the area that anyone can go in. There are lap lanes for people who are slow, medium and fast in their swimming, and then there are the lanes used for the lessons. There is a student change room if school students (being sent by the school) are using the pools. There is a mens and womens change room. they both have showers in them. They have toilets and (the men's change room) has urinals. There are the family change rooms which are separate to the other ones so that a family can get changed in the same room. This makes it easier if you have young children. They also have nappy changing things. Finally, there are the disabled change rooms. like the family ones, have baby nappy change things. They are good for people in wheelchairs to use.

Positive experience: Ok leisure centre, friendly staff. Facilities a bit dated. Warm water pool too small for number of patrons. Prices should lower.$8.20 for concession swim with locker hire is not competitive.

Fantastic experience: The creche/occasional care at TRAC is amazing. The staff have provided over 6 years of care to my children. My children have always felt safe, nurtured, engaged and a great sense of belonging at this centre. It’s been a second home to them. The staff are amazing and do an excellent job engaging with my children and providing them the highest quality of care. Can’t thank you enough. ❤️❤️❤️❤️❤️

Positive experience: TRAC swimming and recreation pool area is currently undergoing maintenance inside the disabled access rooms. Benches have been replaced with sturdy alternatives. Lovely pools, flat floor, wheelchair friendly access into the building and into the water, with a hoist lift to assist with moving immobile patients into the hydrotherapy pool. Loved seeing the accessible change rooms getting some much needed attention. We are at this pool weekly for nearly 2 hours, and we may see anywhere between 5 and 10 visitors with a wheelchair during our time. If you are looking for a place for accessible hydrotherapy, with large change rooms and trolleys to assist with dressing and undressing, consider this place.

Negative experience: I wish i could give them Negative rating, 90% of there staff is racist. Me and my friends went to play volleyball and they didn’t told us that court is booked, when we all payed for our casual entries which was around $90 for all then they are telling us that you can’t play court is booked, then we went to gym and lady incharge there was so rude and racist. It’s a good place to go, but staff is pretty much low grade.

Fantastic experience: Stoked with the results I've been able to achieve at the gym with the support of PT David in such a short period of time. He has given very clear guidance within gym routines, been caring, patient, outcome driven but also very reasonable upon expectations. This separates previous experiences from privatised gyms and makes this a special community gym.

Positive experience: Very busy place on a hot day! Facilities need a clean as I noticed mould on the roof in the steam room and a build up of a white substance on the children's equipment, but it was still well maintained. Clean changing rooms and toilets. The prices were good too. All in all, a good visit!

Fantastic experience: Amazing facilities, top equipment and a great environment. Good service with friendly staff ( Especially Andrew )and a super clean and comfortable gym for everyone from beginners to professional athletes to train at TRC!

Positive experience: Great place to take the kids to.

Negative experience: I got harassed by this woman she thought that my son wasn’t 13 and I showed proof he’s 13 and then when we got in the pools she kept stalking us to see if we will to something wrong and when my sons wanted to go in the kids pool she wouldn’t let them in I hope she gets fired because i am very disappointed and angry on what happened

Negative experience: Please fix the sauna!! It’s been like a month and nobody seems to care . I only joined trac because of sauna and spa and I didn’t used it for a month. I should get refunded

Negative experience: A number of things happened on the 5th August 2021. Melbourne went into lockdown, inclusive of the 5th. Management at the pool put everyone's accounts into free suspension. And yet on the 5th, my account was billed for a fortnights membership at the pool. My account was still in suspension when I requested that my account be cancelled. I would consider it a matter of good faith and fair dealings for this facility to return this money for 2 weeks of pool use I did not receive. The management claims I need to give 2 weeks notice to cancel and is refusing to return said money. Now, maybe if I was double vaccinated, the pool would probably have been a lot fairer with returning said money, but I have medical reasons for not vaccinating. I have lost any income coming in, my wife is struggling to support us and our 3 children. I have been to emergency twice for stroke related illness, and whilst the money is not the issue here, it is their complete reluctance to hand over this money that makes me absolutely upset with their management. Everyone knew that the state was going into lockdown, we pretty much only had a week out of lockdown from number 5. To initiate such a debit at such a time is disgusting to me, and their refusal to give back such money seems to be the type of thing a penny pinching lawyer would do. Just give back the money you took, don't you want your customers and former customers to feel good with the service you are providing? Such vile actions generally make most people avoid doing business with you. I was swimming like 4 - 5 days a week prior to this, these laps were vital to my health and well being as I have a prolapsed disc. I was a regular sight in the pool doing my laps. Now, not only can I not come back to your pool ever again, but maybe I have to avoid any pools owned by your administrating owner. That means I have lost my only source of exercise. Thankyou for being unkind and disgusting to me.

Negative experience: I went down today and the first thing the receptionist asked me was if I have the vax ID so that to go in and train !!! This is discrimination against humanity and NOT acceptable behaviour from the staff ! Really liked that gym but asking for the vexed people only to go in that’s disgusting and discrimination behaviour! If there was less than one star I would give you -100

Negative experience: Went there just to see if there was a toilet, sister was outside about to have an accident. Asked for my proof of vaccination, I didn’t intend on entering the building I just wanted to see if there was a toilet accessible by the public for my sister to use. Staff were incredibly rude, very unhelpful and unprofessional. Quite sad as I am here on holidays and this centre was quite a disappointment. Heard such good reviews and I had planned on visiting, but from the way my sister an I were treated we have cancelled. If I could give the 0 I would.

Negative experience: If I could give 0 stars I would. Do not set up a direct debit with these people during your 7 day cooling off period. Despite cancelling within the cooling off period, I have continued to be charged for weeks. I have requested weekly that the debit is cancelled and my money refunded. 5 debits later, still asking for the debit to be cancelled and still waiting for a refund. Give them a fake card number at the very least!

Fantastic experience: Best swimming instructors

Fantastic experience: Helpful staff. Has gym, badminton, basketball court, picnic area. Pool for all ages. Also has sauna and spa. Place is clean and nicely maintained.

Fantastic experience: Great to visit with kids. Multiple pools are available along with spa and sauna. The facility is well maintained and has plenty of parking spaces.

Fantastic experience: Great service and facilities!!

Fantastic experience: Nicest pool staff I have come across. Easy going but helpful and polite. Clean pool. Good facilities. Very tight ship run there. Gem of the North. Swimming lessons for kids great. People actually care basically

Fantastic experience: Great gym. All the equipment I need is available. Swimming pool is good, slightly heated in winter and not too busy unless you go during lesson hours. Classes are great.

Fantastic experience: Daughter loves the slide, never busy while I have been.

Fantastic experience: Great place to take the kids ☺️

Fantastic experience: went to the 630 body attack class night, i was so uncoordinated, but still managed to really enjoy it, the instructor was fun and attentive and encouraging, people like him make getting fit easier. Thanks for the great work

Fantastic experience: The most friendly staff Ive ever came across. I came into centre today to enquire about gym membership and swimming for my children and the receptionist Greer was amazing from the very first point of contact. She genuinely cared about my situation and was so helpful. Such a happy vibe and i will definitely be joining up. I'm very excited to start with trac

Fantastic experience: It's a great place for a swim, spa and sauna. The place wasn't crowded when I went there and the staff were very accommodating and helpful.

Fantastic experience: Staff are awesome really friendly

Fantastic experience: Good place to work out and swim killer dog Park at the back as well