Casey RACE

Fantastic experience: It is a very good family place

Negative experience: Extremely disappointing experience at Casey RACE. The overall maintenance of the facility is very poor, with several areas appearing neglected and not properly cleaned. Change rooms, common areas, and equipment do not meet acceptable hygiene standards, which is concerning for a public health and fitness centre. Another major issue is the lack of consistency and professionalism among staff. Different staff members provide completely different information about the same service and usage rules, which creates confusion and frustration. There seems to be no clear process or accountability, and it feels like a “no man’s land” where no one takes responsibility or provides accurate guidance. On top of this, staff interactions were generally unfriendly and unhelpful, making the experience even more disappointing. For a community facility, the level of service, cleanliness, and management is well below expectations. Significant improvements in staff training, communication, and overall maintenance are urgently needed.

Negative experience: Only 1 disabled toilet, not enough to accommodate for all the disabled people who use the facilities. Forced to always use the family bathrooms which are absolutely disgusting, they don’t seem to be cleaned ever. I have been coming to Casey RACE for years with clients and although you have a great pool and hydro pool, today was our last straw when we waited 20mins for a family toilet which has faeces in and around the loo, toilet paper in the sink and smelt like someone had just had a smoke.

Negative experience: The cleanliness is zero. Children use this place. They can get sick and allergic. We kindly ask them to pay attention to the cleanliness. Also, some of the employees' behavior is very harsh and not friendly at all.

Fantastic experience: Friendly and helpful customer service staff. Thank you.

Negative experience: My son school’s had a swimming lesson, the swimming instructor was yelling at my son instead of talking to him in a nice way and explaining to him to follow the instructions, They all young kids age 5 and 6

Negative experience: This afternoon my daughter was body shame by one of your staff member occupying the waterslide he refuse her entry to the waterslide commenting on her weight you need to train your staff with manners and respect as this is disgusting behaviour my daughter was humiliated in front of her friends and other occupants

Negative experience: Absolutely unacceptable experience. The manager, J, was extremely unprofessional and disrespectful. She began yelling and refused to allow a pensioner to enter because their direct debit had been rejected. The customer was trying to resolve the issue over the phone, but J kept disconnecting the call and ignored them while they were waiting. Unfortunately, this isn’t the first time this has happened — I’ve witnessed similar behaviour from the same person toward other customers on previous occasions. This ongoing pattern of rudeness and unprofessional conduct is completely unacceptable. I have submitted a formal complaint and will be taking this matter further.

Negative experience: Very poor maintenance service! For over a month, the toilet lock has been broken and no one has taken any action, even though we’ve complained several times. It feels like no one cares. I’ve even attached a photo as proof. On top of that, there are cockroaches and insects in the shower area benches, and there’s a bad smell coming from the steam room. Really disappointing experience — the management needs to take these issues seriously and fix them immediately. Every five minutes the lifeguards are asking for the wristband, I hope they also provide services like this. .

Fantastic experience: We love this place! The water slides are loads fun for older kids 10yrs +

Negative experience: We go to the hydro pool every week It’s a shame people have no respect to others and or property The ladies bathroom is always dirty and smells. This is not the first time I have mentioned it to the staff I suggest to have a cleaner come through more than once a day.

Positive experience: I really enjoy going to the hydro pool/sauna and spa. I have been going often due to knee surgery and it's good for my recovery. My issue is that I see people enter the pool exactly how they came out from their car, fully dressed in abaya and a hijab. I understand that this is part of their religion but I thought the reason why they have showers near the pool and spa area is too shower first before entering the pool. Or is this different for certain clients/patrons. Thanks for your reply but free weeks later I still see the same people entering the pool fully clothed from car to pool. I'm going to change my rate down to a one star. In the past few weeks I noticed no cleaning had been done. Showers are disgusting,dirty and moldy. Dirty nappies and dirty feminine products left on the floor. The change room bench seating was covered with white power, I believe this is toxins used to kill ants, cockroaches and other insects. Please if your going to use this do it after hours and then wipe down the benches for people to be able to dress themselves. The hydro pool is constantly cold even after it being fixed. The life guards need to be more vigilant about younger children, teens going into the hydro pool and splashing while clients/patrons are trying to do gentle exercise.I go there everyday I constantly hear people complaining and stating that they have emailed complaints through, but nothing gets done about the very poor hygiene the complex is left in. Very disappointing ☹️

Negative experience: I was using swimming pool from last year and noted now no one looking after to control when someone not following Swimming Pool etiquette when you get into the Lap Lane. Some elders and kids just sit on the middle of the Lap Lane or crossing to and crash and blocking for swimming. These lifeguards have no control at all.

Negative experience: They don’t care about the hygiene!!! Repeatedly I saw people swimming with clothes other than swimming wears or have their underpants on under their shorts

Negative experience: Nice big pool but some of the staff-lifeguard named Abi was very rude while talking to kid saying that why you are playing in the shallow water by himself as I was sitting right in front of my boy and keep watching him but the way she talked to me and boy was very rude, we are keep coming to Casey race for 9 years as my kids take their regular swimming classes but I felt so bad when she only called my son only where so many other kids were playing in the same area and their parents were sitting outside the pool. Was very upsetting for my boy too as he did not want to go back to that pool again, it was very discomforting for me and my kids.

Positive experience: Too rush and dirty

Fantastic experience: Great facilities and staff worth going

Negative experience: ⚠️ Dirty facilities, grime in the pool, thick mould in the changing rooms and dirty nappies and food on the floors. This place is a health hazard!⚠️

Negative experience: Today my sister and her friend decided to their kids to Casey race today. My sister has a son that is the age of 4 and my sister friend son is 12. As my sister entered the seating area my nephew had ran off near the baby pool out of excitement and ran into the kids pool. My nephew had underestimated the depth of the pool, as he had continued to run in the middle of the kids pool he had gone way to deep and began to drown. By this time my sister was frantically trying to find her son when my sister friend son screamed out to my sister. My sister had screamed, she ran into the pool fully clothed and grabbed my nephew who had already been under water between 30 - 60 seconds. My sister had found her son splashing around trying to keep above water. Not one person or LIFEGUARD had helped my nephew or even brought attention to my nephew. My sister friend son had started to yell at the lifeguard as they were only at the whirlpool. This will be taken further as a life could have been taken away easily from negligence. Yes my sister took her eyes him for a couple seconds but she only turned around to put bags down and turned around and he was gone. The life guard was apparently blonde. I am writing the review as my sister is currently seeking medical attention for my nephew and is very shaken up and has been having panic attacks since the incident. To the lady that came up to my sister that offered to be a witness as they were also upset that lifeguard did absolutely nothing and offered my sister clothes as my sister was completely wet, thank you so much. This needs to be followed up in the next couple days or we will be taking this forward. Not happy so won’t be saying thank you.

Fantastic experience: A welcoming reception with helpful staff providing a safe environment for friendly and enjoyable leisure time.

Negative experience: I give this a 1 star based on the lack of hygiene, the family room had a filthy toilet used toilet paper stuck to it, bogies on the wall no shower curtain the floor was dirty, the lock barely worked especially for the price this is disgusting.

Negative experience: I frequented the gym this morning. The equipment was plentiful and in working order. However, the casual rate was rather excessive, to then realise I'd paid for the pleasure of watching a grown man parade around the weights room lacking any social skills or gym etiquette what so ever. He was screaming at the top of his voice. He didn't have a normal speaking register, just yelling. He threw his weights on the ground so hard that it felt like a herd of elephants were stampeding and then his mate thought it was ok to 'hold' multiple pieces of equipment by leaving his phone and other belongings laying around. The staff didn't even blink an eye while this guy and his companion acted the fool for over an hour. Not once were they asked to be mindful of other users. From what I hear, this guy's antics are a daily occurrence. Not a great first impression for this gym! My facial expressions captured by any cctv you might have will give your staff a right laugh, I couldn't believe what I was seeing and hearing!

Negative experience: This review is only for the cafe here....it has got to be the worst run cafe I have ever seen!! No hot food available at lunch time no ready to go food and a severe shortage of staff that leaves customers waiting to be served for up to 20 minutes and then you have to wait 30 minutes after that for your food to ready!

Positive experience: Nice big pools, good instructors.

Negative experience: Cancel the membership on reception, 2 months later still they been charging me, don't set-up direct debit

Positive experience: The showers and changerooms could be cleaner at times. The pool is good. The spa should be maintained better. Overall its a good place exercise

Fantastic experience: I have been here since my daughter was born and loved it. HAVE A GOOD SWIM

Fantastic experience: I have been coming here for years and literally can not fault it!

Negative experience: Don't waste your money here...rather spend extra at PARC. Not enough tubes for slides staff saying they are popped...if they popped they can go and replace them seeing all the cost for membership isnt going anywhere. They don't even have any staff to watch the pools properly.

Negative experience: Came to the pool last weekend, found to have sand like substances on the bottom of the pool and other bits and pieces of materials floating around. Disappointed as being a public pool expected cleanliness l. Very unhygienic.

Fantastic experience: Thanks for the warm pool water, kids are having lots of fun and enjoying their swimming lessons and time in the warm water.

Negative experience: Rude staff They make up rules and won't let you in the gym, even though you pay for a 24 hour membership. I have sent emails without any response either Won't be returning This used to be a great place, unfortunately it's not like that anymore.

Negative experience: Went to go by there chips, very pricey for a small cup of chips, ice cream was got dam 6 dollars, used to be around $3-4 now $6. Unbelievable

Negative experience: The staffs are very rude and they don’t even care about swimming lessons. I don’t recommend it to anyone else.

Negative experience: Take money out of your account without authority and expect you to be okay with waiting 5-10 business days to have it returned. Disgusting company.

Fantastic experience: This is Dhanushiya Balakrishnan, I would like to huge Thanks to Kerry Wainwright. She was very helpful for my two boys Nikhil Sivarasa and Kenriek Sivarasa. They been Swimming over a year in a same level, so I contacted many times to Casey regarding level up for my kids no one gave me the proper response. By God’s grace I just moved to Kerry’s class she assessed them and asked the management to move them up. Parents like me we need teachers like Kerry Wainwright. She is amazing teacher and she helped parents beyond her level. Actually she deserves an award from Casey Race. This is my humble request. This is might encourage her to keep amazing job in Casey Race. We really need teachers like Kerry Wainwright. Many Thanks

Negative experience: I'm not usually the type of person who is a Karen but this place is absolutely rancid the females change room is covered in cockroaches I even got some on my clothes as I had a shower! I can't believe that state of the bathroom it's got black mold on there roof and it's utility disgusting would recommend that they need to do a deep cleaning before i come back again!!

Negative experience: They like to kick males out of the gym, the reason they gave was its women's only..... not once was this mentioned during the sign up process.... I'd rather spend my money at a facility who values its customers who are keen to attend the gym not just take your money and kick you out. Wouldn't recommend coming here. Staff were rude about the situation.

Positive experience: The showers in men's change room are cold, the so called warm exercise pool is cold, the sauna and steam rooms are not up to heat till an hour after opening. Only 50% of the spa jets are operational at any one time. Forget about getting a lap lane between 3.30 and 5.30, 4 lanes for squad training and 3 lanes for swimming lessons, only 1x 25 meter lane to share. Changing review to 3 stars due to minor improvements.

Negative experience: I don't want to give a star if I can.It's terrible. This place. Not recommended

Negative experience: Dumb ! No class ! Today work up 5.30 am to attend gym, and reached there lady Cristina who was at the door said this is closed now , I said I have 24/7 access, but this lady told me it’s mentioned on the other side of the door that . Didn’t I see it? How dare this lady thinks I see this sign from my home at 5.30 am if not been informed by a email or text. Why this whole service is run by Morans? Where you go there it’s like a third world country gym, ripped bench tops, broken machines , smelly disgusting shoulder supporting spongers , and if you don’t see any appropriate machines to do your workouts don’t be surprised, they all planned by stupid instructor who have never been to USA or Europe . This is a total disaster for the Casey area . At least Casey ark has some good machines better than this filthy Moran run gym. 1. Except very few,less than 3-4 have no quality as receptionists 2.Equipments are very old fashioned good for people who haven’t seen and used European or American gyms in their lifetime 3.Gym staff also should workout and maintain a good posture, most of the time they are leaning to a bench or someone who is using machines chatting like parrots 4. No one bothered about messy and misbehaving members , in the nights you might have to workout with some crazy people, I don’t know if these people send by clinics( sometimes they are working out in the mornings too) 5.overall there is no vibe in this whole building, I think it’s staff who can make the difference, if they know how to smile, talk and behave like American things will be better 6. Guys please clean the toilets, the waterless cleaning system is sucks, if you go there in the night around 10 pm you will vomit, most disgusting toilets in whole Victoria

Positive experience: The facilities are good, but the air and water in the pool area is just too cold with little kids!!

Negative experience: New staff at reception poor no nothing no at all's ask them to check details wouldn't alwell jokes on them just lost 6 members ships new company haha jokes on them moving forward bound to loose morecall me if want

Negative experience: I bought an annual membership for swimming here, and it has always been great. Yesterday, when I went swimming, I noticed that the water in the regular pool was a bit murky, but I didn't think much of it at the time. I swam for half an hour, then spent ten minutes in the sauna. That evening, after I got home, red itchy bumps appeared on my lower legs, and I couldn't sleep the whole night because of the itching.

Negative experience: For swimming lessons classes I’m not recommending Casey race they have not enough teachers I’m son doing from 2yr swimming class here from long time but still no process the lady who head of swimming lesson in Monday she is so rude and put all kids in one place for long time she does not care about the kids I request Casey race change her because too many parents had problems with her

Negative experience: This place is a disgrace and poor customer service. I cancelled my swimming classes well ahead as my baby was sick. At the time the staff said I can rebook the make up classes but when I try to call them for make up lessons my access was denied coz I do not have active contract. I was given false information initially by the staff and I lost paid class. Poor poor customer service giving false information ! absolute disgrace.

Negative experience: I'm extremely disapointed about how Casey RACE turned out to be for my daughters swimming lessons for school. First of all she got stuck in a group with a strict and rude teacher. She kept yelling at her group. She yelled at a girl for accidently pinching her and then she didn't give any breaks to them at alll, while the other groups teacher was extremely nice. She isn't able to hold her breath for like 10 seconds. And the fact that she has to put her head in the water without breathing. I don't care about your rules, expecially when my daughter and her friend couldn't breath at all. She also heard complaints about other people quitting leraning how to swim just because of her. She had the most terrible time ever.

Negative experience: Today the baby pool was the hottest in the entire centre. The rest of the pools were freezing. All the kids water activities are run down and barely work. The tipping bucket never seems to be on. A bit of a let down when the kids want to go and have fun but there is just a freezing pool available.

Positive experience: Really enjoy going here to swim laps. Not too busy most days. Sauna nice and big. Downfalls, no free lockers to use with membership, that i could find. Spa temperature has been too low for the last couple of weeks which is disappointing. Everyone notices it and talks about it. I end up going to casey arc because their spa is nice and hot. They need to fix this.

Fantastic experience: Great venue for swimming and getting fit.

Negative experience: Very limited classes and cancellations with no notice or compensation. You're paying for the maintenance of the pool. They don't care about group fitness classes or what members want.

Positive experience: Good venue for various activities. Large swimming pool, hydrotherapy pool, sauna, spa plus kids pool and toddler play area. There is also gym with paid access. Two waterslides open at 12pm on a Sunday. One is weight limited to 136kg and the other to 150kg. Cafe also didn't open until midday either.

Negative experience: Arrived today on a cold rainy day. We went into the kids pool but after 20 mins our 2 year old was shivering the pool seemed very cold. So we decided to go to the warmer pool only to be kicked out 1 min later and was advised it was because the child might splash..... (the 2 year old isn't too water confident and clings on for dear life) we went to make a complaint at the counter only to be told that's their policyz and the kids pool is only 2 degrees different which it was clearly not. Their options we were were "go get a medical certificate to allow the toddler in the warmer pool" or leave...... what a exclusionary disappointing company the staff had no compassion and were quite rude. Warning to parents with younger children this place probably isn't for you on a cold day.

Positive experience: The change rooms on the pool deck need urgent renovations. They become very dirty very quickly. Considering the building is government owned I think we deserve change rooms that are big enough for the increase in population in Casey. I use the family change rooms or gym change rooms in busy times which is every night or weekend. When you see the quality of the gym change rooms it's like your in a different building. The Casey council has plenty of money to provide this urgent renovation. The change rooms can only cope with 8-12 people at a time and considering Clyde north has 40,000 people alone I think that's enough reason to increase the size of the change rooms. Parc in frankston has quite large change rooms Casey race needs similar built. The management controls the cafe food to force customers to not drink high sugar drinks but it serves potato cakes and dim sims. It's very strange the coffee is good and most staff are always willing to have a chat.

Negative experience: Casey race needs some serious maintenance done on it as it is a disgrace, took a client there today who needed a wheelchair to access the pool and out of the three they had only one was working, the other 2 were broken, and as for facilities for the disabled, they only have one changeroom for the disabled, what a joke. When you have multiple groups coming in to use the facility you need more than one room. Something needs to be done.

Negative experience: This place is disgrace. We’re paying for service that don’t work . The Hydro pool, sauna, spa & showers, just don’t work properly. Constantly out of order. A broom needs to be put through the current management team. A new professional dedicated team needs to be employed too manage these public facilities. How much does the place turnover, and what does it cost to run?

Negative experience: What a joke. Hottest day of summer so far and the kids pool was closed with no explanation,so all the lessons and kids were in the main pool as well as normal swimming lanes open that no one was really using. Also squad classes were using a lot of the deep pool.As a result several hundred people were packed in to one side of the pool like 'sardines' . Going to Frankston from now on..

Negative experience: Absolutely hopeless place for kids to learn swimming. I sent my two kids there and after 9 months they have made little to no progress with the same feedback from teachers. Each week I see the swimming teachers standing and making kids swim without properly teaching the fundamentals or helping them improve on their weakness. Moving to Splash as they appear to be 100 times better. If you want to waste your money send them to casey race.

Negative experience: Today I was very disappointed. I attended this centre today with my 3yo son and paid as normal. I walked through to find there was absolutely nowhere at all for him to have a swim. I was advised that we would have to wait 45mins for an opportunity to swim by the lifeguard but the gentleman at the desk advised its not. My question is why would there not be someone managing the capacity of the centre and why would the centre still be taking payments if the centre is at full capacity. I was refunded for issue but I am still very frustrated with the lack of communication internally. The staff were pleasant and understood my concerns.

Negative experience: Today it’s 38 degrees hot and inside it’s steamy hot and the back doors are closed as always and people watching there kids are hydrating from the chlorine and steam and condensation the managers they should open the back doors to keep fresh air and make people comfortable but they just too lazy to do it Someone one day will suffocate from the way they are operating and it will be their fault. I will be sending letters to the council regarding the situation. Everything else is fine no problem but the back doors should be open to provide fresh air and make parents and older people watching there kids more comfortable That is the only bad thing and it can be serious I advice the management to do something about it before someone gets hurt from suffocation and sues them

Negative experience: I’m not sure if the pool is ever cleaned. I swim laps most days and have been looking at the same dirty Band-Aid’s on the bottom of the pool for 2 weeks. It’s a bit gross.

Negative experience: I had seen Casey RACE charges are not fair to customers. During the summer holiday, CASEY by default assume to charge fortnightly for swimming lessons rather than suspending. They expect to call them to suspend whereas there phone line just go on and have wait for more than 30 mins to talk to someone. This is unfair and charging so much money.

Positive experience: Need to invest in more double rings for the water slide ppl waiting an HOUR for a slide

Positive experience: Very friendly reception and Cafe staff. However the water bucket not working again and please get some more tubes the wait for slides is ridiculous!

Negative experience: Went here with my son, I was in a different part of the facility whilst my son was swimming in the kids section. When we go to leave my son tells me that there was two boys 14/15yo’s that were punching him, slamming him into the pool wall and constantly attacking him, with the kids father even egging on his two sons to keep attacking my child by doing punching gestures, my son who’s 10 years old mind you was so scared and bullied he went to the lifeguard and told him what was happening as he could see it but wasn’t doing anything about it, the lifeguard did nothing! Absolutely unacceptable behaviour from the lifeguard to do nothing to help a child that’s terrified and in need! And to the disgraceful father encouraging his children to attack a boy on his own half the size of his kids was appalling! What is wrong with this world!

Positive experience: I only use the hydro pool, so will comment on that. The staff are not taught any assertive behaviour. Consequently when a child or groups of children who are and admit to being under 16 are in the pool they remain in the pool as they override and ignore the life savers. Unfortunately if one of these kids has an accident the centres liability insurance will be null and void due to this lack of assertive power. I do NOT therefore recommend using the hydro pool outside of school hours as it's full of kids playing.

Negative experience: Everything is great until you need accommodations for Autistic kids. Enquired about sensory sessions and was reccomended to addent during the hours that are naturally quieter which is during school hours. Or attend women's only sessions which is for kids under 6 at 8pm when most kids under 6 will be asleep.

Negative experience: Casey Race has great swimming teachers, unfortunately the experience every week is marred by families and people taking advantage of the Family bathrooms instead of using the common bathrooms. Wait times up to 45 mins min after swimming lessons to use a Family bathroom, and when it's finally your turn you see a single person coming out, or a parent hogging the bathroom while waiting for their kids to finish lesson and come into the bathroom one after another. It didn't help when you ask for assistance and the DM tells you there's nothing that can be done, because he can't be chasing people out of the bathroom. That's not the intent anyways, perhaps a more appropriate response is to acknowledge the frustration and empathise with those of us who have been waiting for long. Mgt team needs to review their processes to help improve user experience.

Negative experience: i don't recommend it. Have been using the facility for my kids since last few years. i always find the play area i.e bucket, slides are more closed than working. Never stable teacher as they get changed so frequently with new faces. so often more than 6 kids in a class. So, not even 5 minutes per kid per lesson that they charge you for. not enough( only 4) family bathrooms. make lessons are never available and you gave up dealing with reception, phone calls, emails, teacher in charge..if you want your kid to concentrate on learning swimming faster than go to small swimming place otherwise they will be on same class forever. i had to ask my kid's teacher why they ain't moving up and i got told that they are ready to move up but they don't have room in others classes. Why don't you update me then? Anyways have had enough and moved on.

Fantastic experience: Best swimming pool ever love to swim when it’s hot.

Negative experience: Casey Race has become a run down facility, Poorly managed and maintained, and overcrowded. You pay for a membership that you can really only use during a few off peak hours of the day. There is no compassion from the staff, all they care about is squeezing every dollar they can out of you. Shame on you Casey Race.

Positive experience: I've been required to join the Gym due to rehabilitation after an accident,so I apologise if I come across as slightly niave , however I am slightly upset with the way some people utilise and hog the equipment here. Surely if you have finished using it, you can rest somewhere else instead of warming down on the equipment others will be waiting for. And we're talking minutes on end. Surely there has to be some sort of etiquette? Or maybe not nowadays.

Positive experience: I love a great pool and waterside experience, but unfortunately, Casey Race is a little underwhelming. The staff were nice, and the price was reasonable, but there were no lockers for possessions, and the slide system just didn't work well. The food was overpriced. The water bucket for the kids wasn't even working. I just feel like the whole place needs an upgrade. The slides are really fun, but the way they are run has people waiting longer than they really should for a go. I also believe there isn't enough for real younger kids to do so if you have kids of many ages, it doesn't balance well. I would go again, but I think I enjoy the experience at PARC in Frankston better.

Positive experience: Love it there however today when we came to visit today the toddler waterplay area wasn’t turned on. So, unfortunately we left after 10 minutes as the shallow baby pool isn’t very engaging without all of the fun water activities. I hope that in future it’s made clearer when it will be on or off as it was quite a challenge getting the kids there only to leave shortly after

Fantastic experience: Staff were extremely helpful and understanding we dealt with Shaun what a lovely gentleman. Keep up the good work

Positive experience: It’s a good pool I come here with my mates a lot but every time I go the slides at closed

Fantastic experience: Janine is an excellent swim teacher, she's been really great with my little girl. Will be sad to leave this place.

Negative experience: Pools are disgusting went there with missus and son today for a swim had to leave after 10mins as we came across fake lashes and used tampon in the water after informing staff about item it was meet with laughter absolutely disgusting behaviour

Fantastic experience: Beautiful and a wonderful place for swimming I highly recommend it there is also a couple of slides and rides best place to handout with friends and family

Negative experience: The life guards kicked my little brother and cousin out of the pool for 15 minutes for splashing water on each other. And they kept calling me a bomber. They called the manager on me because I was running and they didn’t even give me a warning

Negative experience: For the amount of money we paid and giving that it is not a free entrance facility, the bathrooms are really disappointing, the dirts r every where, unbelievably disgusting, is it that hard to hire some one to clean bathrooms daily?!!!!! We r searching for other swimming pool becz of the cleaning issues.

Fantastic experience: Swim teacher Mary is absolutly fantastic. Couldn't recommend a better instructor. My little one has learnt more in a few swims with Mary then she has in months woth others.. fantastic

Fantastic experience: It’s very nice place, I’m using the pools and gym , encouraging friends to join for swimming or gym. Gym is not for professional bodybuilding, it’s more a fitness type or recovery gym. I hope it continues the same for the future…

Negative experience: How can a Hydrotherapy Pool with a big sign saying no kids under a certain age (16 without Medical Certificate) be so completely packed with kids and their Pool Noodles? I thought this pool was meant for therapy for people who need to exercise in such a pool. There was even a woman who asked for space to be made so the child she was with had room to jump in the warm water. Casey Race need to review access to this HYDROTHERAPY pool, ridiculous. Then you have a cheek to charge for use of a Therapy pool that there is no room to do any Therapy. Shame Casey Race SHAME!!!

Negative experience: Well Family rooms not having a shower or toilets. Slides are not working despite the fact that I called in the morning and they said all operational. A lot of sessions taking place at the same time taking too much space. Not satisfied at all with the experience and never going back again!

Negative experience: The pool is always open on Saturday nights for ladies night. The sign and posters all state opening from 8-10 but never manage to get the public out by 8. (Which is fine) Last night one of the staff members named Erin, was very disrespectful and kicked all the women and young children out of the centre and asked them to wait outside in the cold. This has never happened before and when we asked why, she very rudely replied “we are changing things.” This is disappointing as the signs said opening at 8 and everyone came at the correct time. She continued to argue with families that were trying to explain that their children are cold outside. She even said “if you guys are going to argue, I won’t let you in.” This is not how one should treat someone. I did spoke to another member who was very sweet and helped.

Negative experience: Very disappointing that the childrens pool is not open until 9-930am as advised by staff on entry + no life guards on duty. They expected my young children to swim in the lane pools that were already over run with people, such a disgrace. Why not open it early so children who wake up early can have some relaxation and a light morning swim? All other swimming pools in the area have facilities for children and they are open from 530am onwards. Such a shame and disappointment, will not be returning to this pool.

Fantastic experience: Children and adults playing in and crossing back and across the swim lanes. Not very good pool safety control by lifeguards. I have mentioned it to a lifeguard and explained how was nearly knocked out about 2 years ago and could of easily been in a bad way in the pool if no one was there quick enough! I will say that, this is the best swimming pool recreational centre in the south eastern suburbs. Facilities are of high quality and having a gym for people to workout, is an absolute bonus. Memberships available for the pool, spa, sauna and steam room facilities as well the gym facilities.

Negative experience: Male changing rooms are a disgrace and a seriuos hazard. Shower area has been in repair and condition off for over 2 months, grey wast water all over the floor and really bad smell. Making showering very hazardous, seriously dissatisfied and disappointed......

Negative experience: “HORRIBLE EXPERIENCE TODDLER SWIM TEACHER” Today my child who just turned 4 had their first swimming lesson, when I booked it staff told me I could get into the water with her for the first time, when we got their they said I couldn’t get in, then the swim teacher swam to the opposite side of the pool with my child and turned her back on me telling me to go away so she can’t see me, my child was absolutely distraught I had to get another teacher to tell Her to bring my child back to me and members of the public came up to me concerned for my child and said this is traumatic get her out of the water…. She said multiple times if I take her out she will never get back in the water again.

Negative experience: I've been using the hydrotherapy pool to help my condition and on Wednesday I had my carer with me & was meeting my physiotherapy manager to review my exercises. There were too many people in there & my physio was actually asked by a women to clear a space for 2 children with noodles to jump in. There were also women with babies. Why is the policy of children only with a doctors certificate not enforced like a band for the sauna etc is? I was advised that the anxiety being in the pool negates the benefit I'd get from the exercise. I won't be back!

Fantastic experience: Great value for your money for families. 2 adults and up to 5 kids included. Staff are friendly. Water slides my kids loved and included in the price.

Fantastic experience: I love this swimming pools. I came here several times this year with a mate to swim and use the sauna , spa and steam room ect and the facilities here are just great. Actual better than great , awesome! Took my 2 year old son to enjoy the wonderful and playful kids area and it was just amazing and my son had such a great time. The staff here are absolutely spot on and friendly. This is an amazing place and i recommend it to anyone looking for a great place to swim ect and aswell bring the kids and family. This place has it all!!!

Negative experience: The indian lifeguard was very rude to me by pulling my bag to get out for evacuation. My 10 month was shivering in cold and she was expecting me to get out in that cold windy weather of last night. First of all, if the light goes off at least make an announcement so everyone knows what they are doing. Secondly, have some respect towards everyone. I swear to god if your boss finds out about this, you will definitely lose your job. Their behaviour disgusted me!!! How they can keep their job like that?

Positive experience: The place is brilliant. Wide variety of pool choices plus sauna and spa. Gym upstairs, Cafe, swim wear on sale. Family change rooms which are fabulous

Positive experience: It is a nice place to go swimming, The only thing I don't like is there is a lot of splashing and people seem to not care about other's around them trying to enjoy their time there. Overall my kid's love it and I don't mind taking them but I don't recommend swimming near other kids as they tend to splash on purpose and can be rude about it as well.

Positive experience: I visited the pool and it was decent. I only have one issue which was the wait times on the slides. The slides themselves were great but to go on them you had to wait a 30 seconds after the other slide was empty meaning massive wait times and large delays when trying to get a raft. I feel this matter could be easily fixed by getting two life Garuda to monitor a slide each cutting the wait time incredibly.

Positive experience: It's a great place to have fun in the pool and they have slides. BUT they really need to work on the changing rooms and showers as it stinks. They need to ensure it's hygienic since so many people are in and out of the changing rooms and showers. This is only the downside to thos place otherwise it's a great place.

Negative experience: The main problem is the main swimming pool is freezing cold have told them numerous times but there is no fix. It's a sorry state to see the swimming teachers also struggle with the cold pool and getting sick often. Even my kids who attend don't want to go, as pool very cold and get sick. Due to it being a public pool, very high number of people use it so needs to be clean including the shower and toilet areas. please keep it to body temperature the main pool for God sake.

Negative experience: Do not recommend swimming lessons for children here. Took my son a week ago & he had an aggressive instructor who appeared to think that 3 year olds should know how to swim and the way to ‘help’ was to yell and physically yank his arm off her when he was scared. My child now fears swimming and won’t allow anyone to put swimmers on him after the horrific experience with an instructor who clearly has no patience. He cried in the lesson because of her behaviour causing fear and her response to this was that he was distressing the other children and we should look into a place that has 1-1 lessons so he wouldn’t do this to other kids. Sent a complaint through, was advised that it would be looked into and heard nothing back. Some sort of update would have been appreciated. Later realised how affected he was from this when I tried to put bathers on him and he wouldn’t allow me too, emailed them further about the emotional distress it’s put him in, and received no response to that. Such a big organisation who clearly has no value for its customers. Very disappointing given I have come here casually for many years. Disservice is not even the appropriate term for what they have provided. Such a disgrace.