Whitlam Leisure Centre

Negative experience: The most disgusting centre you'll ever see. The water is full of debris, black spots, hair, algae, sand. Every time I swim here I get sick and so does everyone I know. Lots of regulars have left to the nearby council pools. The water at fairfield is crystal clear...not here. Disgusting

Positive experience: Great facility for the locals, has sauna, spa, indoor and outdoor pools, and the gym has pretty much everything you need. Recently however, the place has gotten extremely busy, on one day we were given tickets and had to wait for our number to be called to enter. I understand this is for safety reasons and we can all appreciate that. But I think the place is in need of an expansion/renovation much like the other western suburbs who have had their centres refreshed or expanded.

Negative experience: Staff approached a few of us to move from the far end of the pool which is shaded to the other end that is in direct sun, it is 41° today and you'd think they want our best interest to be sun smart. They used the excuse of lane's are going to be for lap swimmers but there isn't one swimmer in the 8 lanes as you see pictured. Encouraging risk of sunburn etc well done, you are meant to know better. We have been here 5 times in 1 month and this has never happened. Appalling.

Positive experience: Great facility. Only issue is the outside pool needs an urgent clean lots of leaves on the pool floor and water is cloudy. Disappointed.

Fantastic experience: It is so fun

Negative experience: Not happy first of all to get in 7 bucks for pensioner then we could only use a quarter of the outside pool only had an hour or two to go until it closes expensive

Negative experience: The indoor pool needs a clean ASAP. There was a used sanitary pad in the pool. Clumps of floating hair and the indoor pool floor feels sandy. Gross. Not mentioning the smells of the changerooms. The facilities overall are amazing and needs a big clean.

Fantastic experience: Cool place to be in

Positive experience: The private gymnastics sessions are great. The instructors are so caring and supportive. But the staff at whitlam's desk are the most incompetent, rude and obnoxious people I have ever met. The same goes to their swimming instructors

Negative experience: EDIT: Changing to 1 star due to horrible membership fees I missed a single payment because I didn't have enough funds in the allocated payment method, and their debit company (DebitSuccess) decided that they were going to tack on a late fee of a week payment + $1.20, so I paid the weekly amount of $13.75 + $14.95 ($13.75 + $1.20) so $28.70 total because I missed one, ONE payment. I even called the centre THE DAY OF and said please try again because I moved funds over and they said they couldn't! It's a joke, don't bother getting a membership here, if you miss one payment you end up having to pay more than double, not even Google does this, they just try again the next day. Highly dissatisfied.

Fantastic experience: Nice local swimming pool and staff and friendly

Negative experience: Love the place, it has almost everything that I would ever need, steam room, spa, the staff are friendly and helpful, the group training sessions cater for everyone and everyone's fitness level, the swimming pools are clean and there is always a few life savers on duty, the whole complex is children friendly and it is a great place for casual or regular visitors. And I would have given it a six star rating if it was possible, but... Yes there's always that but... If not for forever present overwhelming stench of a stale piss. It doesn't matter whether you're in the gym or swimming pool change room, the disgusting saturated smell of the old urine assaults you immediately after entering the area. This has been going on since I remember and it never changes. Standing in any proximity to the stainless steel wall type urinal is a vomit inducing torture, and the stench permeates the whole area. Pool changing room is the same, maybe not as intense, but mixed with steam from the showers it has its own character. I was thinking about attaching some pictures but then again, I thought that I'll spare readers the view, no picture can describe how disgusting the "fragrance" is. I can see, the management reads and responds to the feedback, which on its own is great. This is not criticism is just a statement of facts and I'm pretty sure I'm not the only one that finds this situation quite undesirable. With all due respect is there anything that the management can do to keep the place up to expected, and probably mandated by the department of health, standards?

Negative experience: Good customers service but Centre does not kept clean at all times. Bathrooms doors and latches, taps broken always.Even Toilets broken , too. It’s takes ages to fix it. Spa not steady temperatures and too much chlorine chemicals and it’s burn your eyes when you walk in the Spa areas. I don’t think that meet 3 or 4 Stars ratings. Management should do better than this .

Positive experience: Today, after almost two years, we returned to the pool and we were very sad to see the outside so dirty. Today, after almost two years, we returned to the pool and we were very sad to see the outside so dirty. The empty pool was wasted, almost without tiles. I think there are many people there who would need a change... sorry, this is just a humble opinion as a Liverpool resident...The empty pool was wasted, almost without tiles. I think there are many people there who would need a change... sorry, this is just a humble opinion as a Liverpool resident...

Fantastic experience: A great place to have a fun time swimming. It's an excellent place for families.

Negative experience: Your contact number has no option to actually speak to someone in regards to anything it all redirects to online inquiries or email. Your website chat does not work at all repeats itself and does not direct to a team member for “live chat”. The response time for your team to email back effectively is below poor standard. Such a bad customer experience and I haven’t even spoken to a human.

Fantastic experience: lost my wallet yesterday and a good Samaritan found it and gave it to the receptionist. Thank you

Positive experience: Plenty parking space available. The indoor pool water was warm and nice. Showers clean and organized.

Negative experience: Had 1 swimming lesson here and 24 hours later my son was sick with Gastro and my daughter had developed a skin infection that needed medicine. Filled out the cancellation request and never heard back. Tried to call 3 times now to speak to someone and can never get through. Chat Box on their website can't help either. Terrible experience

Fantastic experience: Checked it out Great pool warm inside lots of happy faces all the facilities you could want at a swim exercise jim

Negative experience: Useless to be paying for a weekly membership when the facilities aren’t working for weeks

Fantastic experience: Pools are clean also great showers and bathrooms.

Fantastic experience: Clean pool Warm pool Has a verity of water depths so I can enter Way better than Fairfield one Hi

Fantastic experience: Worth every cents, clean venue.

Negative experience: This centre run by Belgravia Leisure leaves much to be desired. They have struggled to provide warm pools for child swim lessons during winter, relocating students to other facilities in the area, NO HOT WATER in the showers after lessons resulting in my children getting sick and not being able to attend lessons the following week. There has been NO compensation offered, no discount on lessons due to facilities not being to a BASIC standard. To add insult to injury, the ventilation in the bathrooms and the cleanliness of the bathrooms is subpar. Needless to say I will be extracting my children from this centre and look to relocate them to a facility that is not falling apart at the seams.

Fantastic experience: Great place to book for Gujarati garba night.

Fantastic experience: Enjoyed gold total and line dancing.

Fantastic experience: Great family friendly facilities.

Fantastic experience: Went to Prime Physiotherapy. Benny the amazing and professional Physio

Fantastic experience: I recently had a knee replacement and attend aqua aerobics which is helping with my flexibility. The problem is the heated pool is not always heated and too cold to use.

Fantastic experience: Good place for activities lots of parking available

Negative experience: Zero care on domestic violence or religious modesty. Kylie was more interested in self promotion than women's needs. She ignored our requests of being filmed while working out and then posted it on social media. I was in almost every frame. A woman I met at my new gym said the same thing happened to her. When I raised my issue with managers Hamish and Liz, they both blindly defended Kylie without any investigation or reviewing the footage. Nothing has changed, it appears she's still filming away.

Negative experience: Pools are extremely cold even though advertised as heated. Workers are extremely rude but it's a pool so I guess they don't need to be polite to customers.

Fantastic experience: Enjoyed the garba nights with Dandiya Queen Falguni

Fantastic experience: Come to the Whitlam Leisure Centre for the Hoops 3v3 Clinic during the school holidays was very happy with the centre the basketball courts are a must check out for young teens and the pool is great for all ages

Negative experience: Called this place 5 times, not a single pick up. Their website has a digital message support base that uses ai and if those generated message don’t respond, a worker can intervene, but there was not a single person in that online message system as well. Poor customer service and showcases poor staff responsibility around the place.

Fantastic experience:

Fantastic experience: Very nice big comfortable indoor pool especially for hydrotherapy if needed

Negative experience: They provide boxing classes yet they will not put a boxing bag in their gym.

Fantastic experience: Enormous space with ample parking, seperate from the swimming pool patrons

Fantastic experience: Thank you, Susan (my aqua Instructor at Whitlam) for your dedication and for creating such a positive and supportive environment. Your classes are the highlight of my week, and I am so thankful for all the hard work and care you put into each one. You truly make a difference!

Negative experience: I do not recommend getting any type of membership here. They will keep charging you and taking money from your account after you have cancelled. I have emailed and called Brooke Lord to attend to my matter last week. Yet again, another payment.

Negative experience: Contacting the Whitlam Leisure Centre is almost impossible, over the phone you just stay on hold and then get referred to the web chat. The web chat does not work as it is an automated response and then says that no one is available to chat, try phone again and again, it is just a circle. Yes, I tried during opening hours, the time i spent on hold it would have been quicker to drive the 20 minutes to the centre ask a question and then drive home again. Unfortunately, the Liverpool area does not have a lot of options for certain kid's activities, but for swimming at least there is Holsworthy or even Macquarie Fields.

Negative experience: I had to select one star to write the review but they actually deserve no star. I enrolled for adult swim classes and on my 1st lesson didn’t know where to go I approached the reception 2 times and wouldn’t know where to send me. I wasn’t happy with the service and I filled the cancellation form 2 months ago and I’m still being charged. I called them over 5 times and I couldn’t speak to anyone. I visited the centre to address the issue but as usual excuse that the manager is not available. A word of advice don’t supply your banking details to this centre as the will keep deducting from your account even though you have cancelled the membership. Worst experience ever never ever going back to centre again

Fantastic experience: great place good atmosphere and friendly staff

Fantastic experience: My favourite ❤️ lovely and friendly staff ❤️ thank you

Negative experience: The customer service is abysmal. Representatives repeatedly promise callbacks via the online chat platform, but it's now the fourth day, and no one has called. Several agents, including a lady named Mandy, have lied about this. Emails go unanswered, and direct phone calls are constantly disconnected with the excuse that agents are on another call. It's hard to believe that in Australia, such a large venue can provide such disgraceful service. Previously, there were direct email and phone call options, but now it seems like a scam.

Fantastic experience: Plenty parking. Easy access.

Positive experience: I was here for work and was not able to use the facilities. It is very well visited for many sporting events. There is a cafe here and they have good coffee. There is a very large room for all sorts of indoor sports.

Negative experience: Firstly non- existent customer service & secondly, always call to ensure their lockers are working. A month ago I visited the centre & their lockers where out of order. So a month later I called them again & guess what again their lockers are out of order. Quite careless & poor service . I can't wait till the new pool opens up here near Carnes Hill.

Positive experience: nice hall- went for an ISKA/NSKA tournament which was pretty good.

Fantastic experience: Two great swimming teachers YVONNE & WASHINGTON deserves 10 stars ... However , front desk staff isn't so friendly , seems like they don't want to be there.

Negative experience: The gym area needs an update, and the whole place needs a good renovation to be more modern to be more like Mounties with their pools, sauna, gym, lockers and everything else.

Negative experience: We had a bad experience. Went there with my 5-year-old son who is turning 6 in June, and 7-year-old daughter and 15-year-old niece. They all know how to swim. The receptionist didn't tell us at the time of buying tickets that I had to be in the water with My son knowingly I only bought tickets for the kids. Lifeguards kept coming back to me to say that I had to be in the water. I didn't have swimmers with me so I couldn't get into the water. We had to leave the pool. Kids didn't even get to enjoy it. It was a waste of money and effort putting kids into the pool and taking them out after a few minutes. Please train your staff to give proper information to the customers before taking money from them.

Positive experience: Great place to swim but always packed

Negative experience: People were vomiting in the pool. And they didn’t close it untill 4 more vomited.

Negative experience: Very humid inside. I'm not sure why the organizers of the Judo competition didn't arrange to turn the air conditioning on or at least the ceiling fans. Everyone was dripping with sweat and reeked of B.O.

Negative experience: Whoever I called up 12:04 pm 10/03/2024 gave me the wrong information with regard to whether the courts were open for casual shooting. Wasted my time going up and they didn’t compensate me for the time wasted. Very disappointed. I’ve had previous troubles with them so I try my best to not even interact with them. Courts are great and decently maintained. I’d recommend going if you want to practice.

Negative experience: I would give them a zero for ripping off people and forcing people to pay for one month to cancel the membership even if you are not able to attend. Very rude manager , poor customer service, soo rude , not a trustworthy, they create things just to rip you off and act like thy are the victim . Soo rude.

Fantastic experience: I have been going to the Whitlam centre every couple of days for two weeks I and I'm trying to lose weight but I have a disability and walking in the pool is pain-free. very nice. The staff are great very friendly when approached with questions. They have a small pool which is about waste height, a spa and sauna, all indoors, Undercover. they have outdoor pool and small pool. there is plenty of parking. there is a gym, split in a few different areas, for weights, for machine work. they have a room for fitness classes, it seemed very nice but I am unable to use those facilities due to disability. very nice place although it needs some maintenance.

Fantastic experience: Great place for swimming nice canteen food

Fantastic experience: Decent pools and spa facilities and sauna n gym

Fantastic experience: A great fitness centre to stay healthy such as gym , swimming, basketball, boxing etc.. With friendly staffs available to attain to your needs.

Positive experience: The gym has some old machines but they have the BEST trainers. Classes are quite good I must say compare to other gyms around.

Negative experience: Centre is big with ample parking and other facilities but few areas need urgent improvement. 1. Shower areas are not big enough to fit one person with soap, clothes. 2. No Privacy in the shower area 3. No hand soap in the disable toilet 4. Not enough family change room available for families We have been to many leisure centres and from my opinion, centres located in Sydney, Olympic park and inner west have better facilities then centres in the Liverpool and Macarthur region.

Fantastic experience: Great place for swimming & Training. The staff was great & always helpful. Its unfortunate that some unresponsible individuals vandalise the facility & then post bad reviews. Overall the place is great. Nice food area in the complex which is pretty cool. I am now a regular.

Fantastic experience: Really good to practice with Whitlam Leisure Centre. Swimming, Gymnastics, dance and more options for kids.

Fantastic experience: If Monday to Friday come before 4pm not to many people

Positive experience: Not bad centre, needs a little bit of an upgrade. Male showers need a bit of care, locks broken, shower heads not the best. But overall life guards plenty, abide by the rules. Plenty of parking. Experience overall is ideal.

Negative experience: Sport hall is definitely not designed for music events. Place is not acoustic and music sounds are distorted. Ventilation basic - open doors for a draft. I don't believe I will be attending the place for music concerts again.

Negative experience: Water quantity is not very good, bathrooms and showers needs to be cleaned

Fantastic experience: Great swimming facilities, pool was nice and clean. Staff were very nice and friendly

Negative experience: My experience today 28-12-23 was so disgusting I was breast feeding my daughter in the pool for half hour before the life guards had said anything so he said something I’m like okay I stopped feeding than he went and told 3/4 other life guards which one life guard had laugh So disgusting But than I got out walked bk over to the pool still breastfeeding my daughter not gunna get in the pool and a guard goes up to this blond lady and goes she’s feeding at the pool what a joke wasn’t even in the pool anyways all g than to be told we wasn’t aloud a floaty in the pool for a baby after I paid $34 for a floaty apparently it was to big for the pool Anyways the lady had told me I couldn’t feed as it was a hygiene thing okay I’ve done my research and use are pure disgusting Use have discriminated against me for feeding my daughter ain’t nothing wrong about it I’ll be getting in contact with the human rights commission as breastfeeding is not a issue but having all this kids in there without cloths and nappies on is and didn’t say anything to them till I said something my experience here was filth

Fantastic experience: Puedes ejercitarte ya que tienen gimnasio, y piscina para refrescarte y niños y adultos aprendan a nadar y a relajarse

Negative experience: One of the dirty place I have ever been the bathroom and the water in swimming pool was there are cockroaches inside the water was full of woman’s hair the floors was really dirty and disgusting, stay away from this place they just want your money nothing else

Negative experience: Poor customer service over the phone. I called five times to reschedule the swimming session and waited 10 minutes, but the staff did not answer the call. For each call, I was put on hold indefinitely. Very disappointing.

Fantastic experience: Good gym I do workout here! And Phil and Kylie are very good gym workers to greet! Washington is a cool lifeguard as he likes to greet people at the pools often I like to thank Top, Violet and Kearly for serving me food kindly at the canteen I would love to reunite my cousin Tao who works at the Gym hopefully I can take lessons with her sometimes as she invited me hahah

Negative experience: called up to book, booked in then when we show up, our courts are already booked by others and apparently you have to make a deposit on the phone. When we called we did not get told about a deposit to be made on the phone.

Fantastic experience: Visited WLC for a Christmas dinner with the Aboriginal Chronic Care Team and Santa! We had a great time and felt very welcomed from all the event leaders/elders. Thank you guys ❤️

Positive experience: Now where do I start? Firstly, the bathroom is filthy, biohazard level filthy. There should be a proper cleaner in there. NB. Life guards are not cleaners and they don't clean properly. The more mature adults that frequent the spa/sauna are extremely entitled and act like they own the place. They enjoy using the jet blaster located in the kids pool where they would spend hours massaging themselves. Its creepy, just turn the damn thing off. The outdoor kids pool should be used for the aqua physio therapy. Again, the adults attending these sessions get mad every time a kid goes near the ropes. Get over it, move outside where you won't be interrupted. The only good thing about this place is the swim lessons. I have to admit, they do teach the kids how to swim properly unlike some other places I've been.

Negative experience: Been going there for 3 years.Always somethings not working.I pay money but never get to use.Sona is always under repair etc

Negative experience: Very bad manager. Not organised at all. They took my $150 and not refunded. Talked to the manager and she said I’m late because if you. Swimming class are not organised. Poor customer service. Not recommended. Very disappointing.

Negative experience: The place itself and the Whitlam staff is very friendly/helpful But unfortunately can't say the same about their guests/visitors. Most don't have any idea the meaning of PUBLIC.. Especially in the sauna area where there are many signs regarding not to pour any water on the dry sauna rocks due health& safety reasons but most of the time turns into arguments between visitors cause many ignore the signs and risking the lives of people who has health issues Whitlam management should stop looking the other way and ignore the serious ongoing problem by those who are doing the wrong and take action by verbal warnings/banning those who take the joy out of other visitors who come to the centre to exercise/relax .. Unfortunately very disappointing by management Asians ruined the leisure center

Negative experience: A week ago after an arduous basket ball training, I went to the bathroom to get changed. Thats when I saw it . The smelly succulent brown steamy piece of defecation. If I could DNA test it to find the vile culprit i would, but unfortunately I am broke. I came back for another training recently and I was yet again mortified by the sudden change of colour of the excrement from brown to green. The repulsive smell has become so strong it caused hallucinations. I am currently seeing a therapist. The pools pretty good I cant lie.

Negative experience: The woman who owned the cafe or whatever u call it was very rude, she gave attitude and would look at me and my friends disrespectfully

Positive experience: Good size leisure centre with pool, spa, sauna, classes, etc.

Fantastic experience: There's so much available catering for lots of different sports; netball, karate, gym, swimming

Fantastic experience: Excellent place to exercise and kids friendly spot

Fantastic experience: Yeah crowded and had fun alot

Fantastic experience: As piscinas bem cuidadas e limpas, variados tipos de tamanho para todas as pessoas

Negative experience: جميل لكن الحمام سيئ جداً جداً جداً

Positive experience: It's always crowded but has some nice facilities and pools. Very family friendly.

Fantastic experience: A community place for all ages. Operated by council. The cheapest membership around for the whole place to use (pools, sauna, spa, gym, classes, basketball and soccer).

Positive experience: Lovely staff, my son and I been here quite a bit lately. Could be a bit cleaner though.

Negative experience: Very poor staff always manage to double book, slow workers, nets are not set up properly after being told, always dusty and never clean, has bird feces at the end of the courts, waste of money and time knowing they manage to always mess up the bookings

Negative experience: The service at the cafe are always so rude and never attend to the customers. They are always on their phones and don’t do their jobs. I am fed up with always coming here and not being treated with basic respect.

Negative experience: So much staff walking around but must not be many cleaners coz this place is filthy. It’s a shame because they have good facilities. They need someone monitoring the pool bathrooms and cleaning throughout the day. Gym and sauna also

Negative experience: literally the rudest staff i have ever met, all they do is give attitude and it’s actually really embarrassing. someone should teach them that their not on top of everyone

Negative experience: wow took son out to whitlam centre today and we put bag towels down at a spot as you do then a family of 7 asians came up moments later and physically stepped on our bag which had our phones and wallet in them and sat ontop of our stuff we then moved our bag and towels to another location and when we did they left that spot within seconds,so our bag/towels were now in another spot and 2 maori women sat 2 plastic chairs over our bag squashing our stuff witth the leg of the chair my wife approached and asked them to get off our bag and they replied its only on the corner of the bag so my said so yyou knew you were damaging someones things and still didn't care so we moved our bag/towels a second time over to the woodern chairs indoor near the kiosk we started to swim and then noticed that someone had literally put their towel on our bag my wife again went to move our stuff for the third time and myself my wife and other bystanders saw the fijian woman lifting her towel off our bag and started to tryy and go through our bag i yelled to my wife hey shes going through our bag so i got out of the pool and her fijian husband usher her to another area of the centre to look for other stuff to steal it was a horrible day that has never happend to me before at the whitlam centre the centre pool side on weekends is literallly filled with thieves, i wanted to give zero stars but you have to give at least one to post a review

Positive experience: Staff were great. Pool is a little run down from its peak. Don't expect the whirlpool or similar features to be active.