Lakeside Leisure Centre

Positive experience: The exercise pool is not warm enough as it was supposed ti be heated pool. Took my parents there every second day for exercise and they complained it too cold for them and want warmer water. Please have the water warmer please.

Positive experience: Lakeside Leisure Centre is a favourite destination all year round. A friend comes from Sydney with her daughter's and I take my granddaughters. We love it. The cafe needs better management so we bring our own food.

Negative experience: Dirty place, half the facilities aren't working and haven't worked for over 6 months (aka showers and sauna). Cockroaches everywhere. Cancelled my membership to have them say it takes 30 days to process but they email me the next day to ask why I'm cancelling. They will also charge me for a whole month...

Positive experience: I have only just started going to this place . An my son has only just started swimming lessons. I have found the staff there extremely friendly and helpful. An I like to think I have started making new friends. I would like to thank One regular member there . Who went out of there way to help my son with a new pair of swimming googles ..

Fantastic experience: Staff welcoming. Georgia patiently ordered me a taxi to get home. Pool staff very professional and helpful. Well cared for facility.

Positive experience: Good place to come after gym. Relax your muscles and mind. Unfortunately steaming room not working again :( and would be better if water could be warmer.

Negative experience: I have swim here for 31 years. The service is getting worse. The sauna is a myth. I came all the way from Queanbeyan to use the sauna and then swim. But, lately it isn't working. I've tried to call the centre to check whether the sauna is working. The weekends service is terrible. Because, the telephone is automated to the bot. So, I don't know if the sauna is working or not. The service is so bad. I shouldn't give 1 star for rating . If the rating gave half of the star. I would give half star out of 5.

Positive experience: Wish the water temperature a little bit higher, the sauna has not been working for some time. The change room and the shower room could be cleaner

Fantastic experience: When I fall into the WARM water and start my rehabilitation exercises it's like an instant healing experience. Let alone a lovely warm wash off in great bathroom facilities for disabled and able bodied alike!

Positive experience: The pools are fine in my opinion, BUT the change room shower cubicles are bad… It wouldn’t cost much to drill in some coat hooks (so people can hang up their bag and towel etc.). I’d give 5 stars if it wasn’t for the showers.

Negative experience: My child’s class commences at 3:30pm and every week the instructor arrives late and the class doesn’t begin to start until 3:40pm. Given the class is only scheduled to run for 30minutes my child and the other children are getting short changed on their learning time. If I were you I’d go else for lessons, we are.

Negative experience: Lovely olympic-sized pool. Often the lanes are occupied by diverse groups, leaving few lanes for the public. The showers in the female changeroom need urgent repair since years, nothing was done by the former administrators, nor seem the new administrators want to repair these showers. Overall the place is quite dirty.

Negative experience: New management hey... The facilities are still filthy, cockroaches are everywhere. The cafe area is dirty. The male swim instructor in Lane 8 on weeknights is incredibly rude to everyone, including the kids in his class. How he gets away with it I have no idea. Everywhere you look there is something that needs repairing. Surely management can do better than this? Very disappointing.

Positive experience: Good decent pool. Great to bring the family, there is a specific play area for kids, or just come for a lap. I mainly go for the Aqua class and the steam room (need to fix the showers outside of it though). There is also a gym, fitness classes, and various clubs associated with swimming here.

Negative experience: At 2pm there were no hot chips for the kids and the chicken nuggets on offer were $1 each. The outside waterplay area was closed despite the hot day. I should have gone to the Stromlo leisure centre!

Positive experience: Great pool, super friendly staff and lifeguards. They have a hoist and water wheelchair. Only down fall are the bathrooms are generally very dirty.

Positive experience: Great community club with a reasonable price. Gym is pretty small but swimming pool is alright. Family safe place and friendly staff make it a nice place to work out or have a dip. I would be a lot happier if the water was warmer (just a personal preference) but well, it is what it is.

Fantastic experience: Just wanted to share how great the staff are at this venue, I work in disability in the region and have been bringing clients to this pool for some months now. The way staff hold themself with my clients in and around the pool should not go unnoticed.

Fantastic experience: Really loved going here to work out at the gym and go for a swim! Had my swimming lessons here. Teachers were very friendly and helpful!

Positive experience: GREAT place with large pools and friendly staff. BUT.... Please make the water in the 'Gentle Exercise' pool warmer!! ?? ....25m indoor leisure pool (heated). ...no...just off cold..... Most of us left early today as it was just too cold to stay....we want to exercise but cannot if so cool. Us oldies would like to use your facilities to exercise 'gently' but how??? Thank you! M and A...

Positive experience: Steam room is back on!!! Ohh yeah!

Fantastic experience: Kind people and very fun

Negative experience: no committed to the members rights and satisfactions

Fantastic experience: They good health gym and fun at the pool

Fantastic experience: About $6 each for the kids wasn't busy, well life guarded gave me time to get through my emails

Positive experience: Great pool. Unfortunately the showers in the family change room are in need of repair.

Positive experience: Very nice place my daughter enjoy taking swimming lessons there ..

Fantastic experience: Even when its busy there is room for everybody. Fun outdoor water area, just watch out for the grumpy plovers.

Positive experience: Came after long time and disappointed to see roaches . Especially in unisex changing room . Could see plenty where I kept all my kids stuff , shoes . Please get fumigation done .

Fantastic experience: Great pool, squad takes up alot of lanes but apparently I'm not fat enough to take up all lanes. Apparently I only get one lane to swim in

Fantastic experience: Clean well setup with separate spaces for different activities. A cute water play ground for kids, a shallower pool for less assertive swimmers and a separate pool for those who wish to do laps.

Fantastic experience: Incredibly clean, very convenient location, plenty of parking good pool, good sauna, good gym - and, very importantly, nice and helpful staff

Fantastic experience: Good place for a casual swim or take the kids to burn of energy. There is an outside water play area they can run around in, or shallow pool area. The cafe seems to be shut most of the time so cant comment on it.

Fantastic experience: Thank you Jacqui for your help today!! You are such a a delight nice to have people answer the phone in a friendly manner. You have amazing customer service skills and you are very knowledgeable.

Positive experience: Difficult to get a lane for laps on weeknights - for example tonight Thurs 30 March there are 12 lanes being used for swim squads, 2 for learn to swim classes and only 2 left for public use/lap swimmers. However, my kids enjoy their swimming lessons here, and the YMCA swim school teachers are excellent.

Positive experience: I've been coming to Lakeside since it first opened, I love the place, and am very appreciative of the many staff I have come across during that time. Everyone has nearly always been friendly and polite and the facility plays a very important part in my life. I have provided the odd feedback over the years on the cleanliness of the place, especially on issues with the men's change room. Over time I can see that the cleanliness has improved and I am very aware of your active and visible efforts with cleaning. However, is there something more that could be done about the stench from the men's urinal, a more permanent cleaning product or solution perhaps? It is a problem.

Negative experience: Trainer Angla is worse trainer in Tuggeranong pool. Most of the time during training class She wastes the time in talking to any parent, eating her fries and drinking her drink or discussing with kids unnecessary things in 30 minutes class. Most of the times she starts 3 to 4 minutes late and finishes 3 to 4 minutes early (that span of time she wouldn’t be in the water). I never saw her in the pool more than half of herself ( she doesn’t go fully inside the water). Most of the time She just stand on one spot of the pool and doesn’t know that kids are moving their arms and legs in right way or a wrong. There are couple of other trainers who does the same things but bit less then Angla. Mr Neil is the best trainer and Miss Jess as well.

Fantastic experience: Great facilities, very clean. Staff are all super friendly!

Negative experience: Don’t buy a multi-pass, they expire them after a few months. I’m feeling very ripped off…

Positive experience: Lockers often don't work. Staff friendly. A clean facility but they need to pay more attention to ensuring soap dispensers are filled in the showers.

Fantastic experience: It's old venue but the staff are very friendly, especially in the cafe. They have very nice swimming teachers too. The location is in the heart of Tuggeranong, near the parks, shopping centres etc

Positive experience: Great place for a swim, especially if you want to do laps.

Fantastic experience: Nice place for a swim. Compared to other pools in town, it is pretty clean and the front desk staff are really nice! I go as apart of a booked session with a sports club (the water polo) for the most part, and we love the place. But even on my own, it's a great place for a swim or a work-out.

Fantastic experience: Renovations to pools, gym and facility is a huge improvement and cafeteria staff Adam always friendly and makes a great cuppa and bacon and egg roll. Front desk staff Kara and Emily always helpful and friendly. :)

Negative experience: Dirtiest pool in Canberra

Negative experience: Mistakenly left some stuff there, they just pretend they going to check but never heard back from them. Very unhappy with lost and found system. When called they said they are too busy to go and check.

Positive experience: Updated gym equipment, pool looking good. Great vibe.

Positive experience: Guys can you please stop peeing in the pool! It smells!

Negative experience: Very sandy in program pool. Female showers dirty.

Negative experience: Every thing is good except staff of front ends & manager lack of information no updates for staff because off we suffered and we pay lots money without using any facility of center also manager don’t care they not gonna investigate instead of investigation they said you don’t have any proof do you....in this point just wanna ask what for security camera install all over center ....

Positive experience: The lakeside leisure centre in Tuggeranong is an excellent pool for children and adults alike it offers a wide range of activities and food, aswell as multiple swimming lesson groups for children and teens and adults of all ages It also hosts occasional water polo games and water polo teams for those who are trying to learn a new water based sport or practice pre-existing skills

Fantastic experience: Love the pool and gym, pension discount is wonderful staff are very helpful

Fantastic experience: Great for laps

Fantastic experience: Excellent facilities. Friendly staff

Fantastic experience: Was great facility nice and clean staff friendly

Positive experience: Pool is very good, gym needs upgrade.

Fantastic experience: Staff are brilliant and very professional. Facilities are great..

Negative experience: Staff ignore you when you complain about total lack of following policy in gym for towel use and wiping down machines.

Negative experience: Unsafe for adults and for kids. Lifeguards asleep while on duty !!!! You pay a full price for a swim and seven adults get 5m length restricted part of a single lane. This is not a swimming pool just for kids, it is meant to be shared by everyone. Swimming teachers are not teaching kids pool manners and to share pool with everyone. Swimming teacher, one of them was extremely rude - six weeks education basic course level and he thinks he is an authority to be rude. The staff and management should visit other pools and see how it should be managed. If the kid was drowning today, it would have drowned because lifeguards are staring into the ceiling instead of taking care what is happening. Poor service, money hungry and disrespectful

Negative experience: Someone called Caroline and her supervisor Casey will not allow any changes in swimming lessons whatsoever. Someone like me with anxiety and panic attacks who has medical certificate and need to change swimming lessons but they don’t allow it so obviously racist and abuse of power here. Before them my kids been going for swimming lessons for years with multiple cancellations and medical certificates but now they’re in charge and no way. Please sack this horrible people who have no compassion or empathy whatsoever.

Negative experience: Inflatable booked for my daughters 9th birthday party, turned up at 10 and told too much chlorine added so I'd have to cancel it. The pool opened at 7am......... With 20+ kids arriving at 11am that was not posible. Supervisor was not helpful and needs training. Overall a very poor experience. Be careful booking your kids party's here. I've also not rebooked our 2 kids swimming lessons due to it.

Fantastic experience: Awesome new thing at the local pool

Fantastic experience: This is one of the best swimming pools in Canberra, the administration, children swim training, cafe, gymnasium and cleaning staff are excellent. It’s very difficult dealing with the public with their different and difficult attitudes these days, and they’re certainly not racist as the previous person mentioned. That’s a terrible thing to say about anybody at the pool, they do their very best to accommodate everyone, so Victoria I’m expecting an apology from you please?

Fantastic experience: I went to watch my granddaughter have swimming lessons the teacher is extremely good

Fantastic experience: 10/10 would love to come back it was awesome was nice i liked the brown bath bomb in the spa but it must of been old because it didn't work also in the kid pool there was a baby that was facing down but came back up it looked happy the best part was the cafe except a rat stole my wallet

Positive experience: Friendly staff and clean water but a little bit annoyed about the amount of rules with diving but that's just there for your safety.

Positive experience: I just wish they had a pool for just adults (at a shallower depth for light exercise) at same temp as the lap pool. Or even another lap pool as more then half the lap pool lanes were taken up by training. Wish they didn't do training on weekends. I am pregnant so I need a place where I can do light exercises to keep myself healthy. The lap pool temp was wonderful and all I could stand. For some reason I felt faint when I got near the other pool (may be too hot for my current situation lol).

Positive experience: Great that they have outside water play, shallow water pool and lap pool. Water was a comfortable temperature for such a hot afternoon. Really busy before 5 pm but nice after dinner if you want a quieter visit. Nice to not have to put sunscreen on!!

Fantastic experience: Big swimming area and caters for kids and adults. The pools are usually clean and the outside area is good.

Fantastic experience: Clean pool, good lifeguards and good lap swimming facilities. Change rooms are decent and the steam room is a nice place to relax sore muscles after a swim. Nice windows so you can see outside and not too hot and humid indoors. Temperature is always good in the pool.

Fantastic experience: Very clean place, I would recommended to everyone!

Fantastic experience: Good facilities and friendly staff

Positive experience: Good facility.

Positive experience: Pretty good facilities

Positive experience: Would be a lot easier for parents had there been two family change rooms, rather than the one.

Positive experience: This pool is pretty good lap pool is too cold and the decor and cafe need upgrading but it is still pretty good

Fantastic experience: Amenities are always clean, friendly staff & pool temperature is always pleasant. What more can one ask?

Positive experience: The aqua classes are terrific, however the recent nearly doubling of charges for Seniors is appalling, particularly when the government should be promoting heathy activities.

Positive experience: Friendly staff at reception. Lovely warm pool with exercise lane that i used for my post op. Showers nice and hot with heaters in the change rooms. Reasonable prices also. I will return.

Negative experience: If I could give them minus stars I would. The service there is appalling, they contact cps over lies, they don’t get back to you about important matters when they say they will and they don’t give you back the money they take out of your account. If you want cps contacted about you hurting your kids even though it is a lie go right ahead and go there

Negative experience: It is so disappointing to see the number of available group classes is dwindling more and more. When I first joined in 2008, the place had a great vibe, classes were always close to capacity, class choices were plentiful at various times of day. But since YMCA have taken over, the number of available classes has significantly decreased, classes are mostly empty and heaven help you if your favourite instructor, eg. Meg, goes on holiday because you already know, despite several conversations with gym management, that either no class will run, the full-in instructor won’t show or a suboptimal ‘fill-in’ class will be organised last minute, as happened last Wednesday (9 of us showed, no instructor showed). Further I get the latest copy of the timetable and yet another favourite class, BodyPump on Sundays has been ditched(excuse me, but Power Bar is NOT the same - have you been?). Why don’t you take a look at Club Lime’s timetable as an example of what Lakeside’s used to be! I so wish I still had copies of when the group classes were plentiful in choice and plentiful in numbers. Sadly, not the case anymore! And yes, I am thinking of taking my membership dollars elsewhere!

Positive experience: Friendly and helpful staff, well maintained pool, very good shower facilities, plus you can get good multi pass discounts. Phillip pool management could learn a lot from these guys!

Negative experience: Some of staff like to cover up mistakes, my sister ask to take in mermaid tail and was told yes but after being in pool for over hour she was spoken to badly by Deb the lifeguard my mum realise something wrong jazz took her tail off immediately putting on side of pool, I went up to explain and say sorry because staff at reception one girl in particular said it was okay only to cope attitude off lifeguard and be told I was going to kill my daughter letting her have tail, I find that offensive, rude, then the staffstaffer lying for one another instead of young girl at front desk just apologize to my mum and sister she made up another lie saying my sister ask if she could take in towel, and the guy also accused my mother of attacking girl then lied and said he did not, which is not true, then the Manager came out asking mum to fill out complaint over and over all my mum and sister wanted was apology, mum can not write due to her osteoporosis in hands, I am writing this as I do not think the staff realised how many people came up to us outside and say how pathetic the staff involved were, there is so much more to this butt they need to think about how they lie to help staff I do hope they are fired because not right, and to disrespect anyone, especial disabled people is pathetic, and not called for.

Positive experience: Good indoor lap swimming. Bit small for how popular it is, but good to see it going well. Offers a lot of lessons, fitness activities and sports (water polo). Friendly staff, large changing facilities, sauna, kids pool, baby pool, canteen, gym, outdoor play area. Solid place. I will probably upgrade this review to a 5 star assuming it keeps up this level of service and functionally.

Negative experience: We turn up on a Saturday and the entire 50 metre pool is closed for kayak polo. I ask if we get a discount given that half the facility is closed. No. I decide not to swim and my son retreats to family pool. Half an hour later half of this is closed for aqua aerobics... and there is a ''floater' in the other half. Lovely. You are greedy, people! By trying to accommodate everyone you alienate a good chunk of your public. Absolute rip off! Go elsewhere swimmers!

Fantastic experience: Easy parking good setup. Pool and gym well maintained.

Fantastic experience: Amenities are always clean, friendly staff & pool temperature is always pleasant. What more can one ask?

Fantastic experience: Good facilities reasonabley warm pool considering I had to spend most of the day there. Freindly staff that offered to help carry heavy training gear.

Fantastic experience: Amazing, couldn't have been made feel more comfortable and a wonderful, caring creche as well!

Fantastic experience: Great staff even at 6 am! Warm water for post op exercise

Fantastic experience: Well organised

Fantastic experience: Great pool and kids play area.

Fantastic experience: Underwater hockey every Thursday night at 8

Fantastic experience: Nice facility

Fantastic experience: It was a awesome experience I am coming again

Fantastic experience: Very good place for swimming, different areas for swim for different age care kids. Good instructors for different age group kids. Good and friendly staff. Wash area is also good, neat and clean. Good spa and steam area Water temperature bn is also maintained good. Good place for kids enjoyment , good play area for kids to play with water aswell. Over all very good, fun and great place for kids.

Fantastic experience: Nothing like a good morning swim.

Positive experience: Swimming gym sauna & showers

Positive experience: Value for money

Positive experience: Good place to work out