Clayton Aquatics & Health Club

Fantastic experience: Very friendly community. Kind and helpful staff.

Fantastic experience: I get up every morning at 6am to get some laps in at this pool, yesterday morning went there got my towel ready and right before I dove into the pool a gentleman got in my face and threatened me, the lifesaver that was working Mr. Jake Haw saved me from god knows what. After the most stressful situation of my life Mr. H escorted the threatening man out of the pool area, putting his safety and wellbeing on the line just to provide me with the most comfortable experience I could ask for on chilly Saturday morning. Mr. Haw showed terrific acts of courage and bravery. Would definitely come back to this public pool felt safe and secure with Mr. H watching me over the pool

Positive experience: I went to gym straight from work, forgot my gym towel, got tissues as I don’t use towel on my face. And I was asked by the gym instructor in front of everyone that do I have a towel or not. They can ask you or tell you personally but no, they would do it in front of everyone which is not right and are not etiquettes. Otherwise classes are amazing at clayton.

Positive experience: Great location, friendly staff, well set up.

Negative experience: I am writing to express my feelings regarding an experience I had with one of your front staff members on 5-06-2024 around 3:30 pm. During my visit, I encountered a staff member who was not friendly. Specifically, this person used a harsh tone and repeatedly said one sentence over and over again. This behaviour left me feeling uncomfortable and unwelcome! As a customer, I believe that friendly and professional service is essential. I hope that you can address this matter to ensure a more positive experience for myself and others in the future. Thanks.

Negative experience: I wish I read these reviews before I enrolled my son to swimming lessons. The teacher was more interested in the clock. Had no idea even how to put the goggles on my child wen he took them off. Wen I asked him to help his as my 4yr old struggling his exact words was " I'm not good at that to which I told him it's Ur job to know that. The duty manager Leigh needs customer service. We waited 25 min for the family showers and when I went to complain to him he did nothing to address the ppl inside while my kids were waiting shivering outside. As I waited I saw 2 homeless ppl a man and a woman leave the rooms. Then when I went to ask him what he's done about the ppl in the family showers he said I'm going now. To that I informed him who came out of them. To which he let me know that the homeless come in to take showers apparently. So then when I told him should u not make sure they r not in the family change room he was very rude. I saw the ppl after who were wanting to go in there look inside and not go in. How discusting they left it inside. As I walked out he had the nerve to tell me to have a nice day so sarcastically. Thank God I took my son out of swimming lessons from this facility that is a joke. Get better management. He doesn't care about people or the place clearly.

Negative experience: Today Thursday 29/02/2024 2:30pm I usually going to clayton swimming poll but different times all staffs are friendly and hood but today i a lady guard broken my heart and broken my confidence because while i was swimming in the middle lane and i tired and stopped she points me impolitely to come in slow lane i respect her and listen her and after only two minutes two people comes and started walking on the middle lane and she didn’t talked them so just wondering to know is there two rules between me and those guys? I say to my all friends and family to avoid to go there until she works on that swimming pools.

Negative experience: Smaller than Oakleigh. Lots of parking out back. Gates were not working and my membership appointment did not know what the product was, so I had to leave and call active Monash to fix the issue. First staff member then complained about me for saying that's not what I was told... I was correct in what I said in consult... Class was good though. Nice having library and shops so close. Don't ask anything of the staff if you want action. They just leave nasty notes on your account, gang up on you and wont help. Got the most inappropriate call from a colleague about it who said was Thier manager and was not. Horrible experience with staff that will fight over checking facts.

Positive experience: A good place for swimming lessons for kids. The group classes are limited, but adequate for a place that size, with just one group fitness room. The gym is small, useful for the typical gym-goer but poor for a more serious trainee as their equipment is crammed in a small space. The gym temperature is set at 20-22C, which is too hot unless you are one of the 70yo guys moving slowly on the recumbent bike playing Solitaire on the touchscreen. The gym staff are friendly if you speak to them, but will rarely start any conversation, and never offer any help, much more interested in their office.

Fantastic experience: nice place to learn and swim

Fantastic experience: great place to get a dive in when in the area!

Positive experience: Weekends are a bit crowdy but good place to take kids for a swim

Negative experience: 1 dual cable station and like 20 treadmills please prioritise better

Positive experience: This is a great place, pool crystal clear, staff are lovely and always are helpful and polite. I cannot fault anything about this place and will continue to go to my aqua classes every week.

Negative experience: A lot of improvement needed/the place seems to be neglected and there are some weird rules in respect of attendees(20 attendees or more for an additional lane to be provided for the AQUA class) The only merit point regarding this Centre is GINA at the front Reception Desk) who is always willing to assist with a smile/Furthermore the staff do not seem to police the strict requirements regarding hygiene because a large number of people do not wash themselves prior to entering the pool/A Terrible NO NO but then who cares

Negative experience: Worse management team in the Monash Community. I swim for 10 minutes, because of cold brown in the swimming pool. They asked me to leave and wait for 1hours to clean up. I spend my money for 10minutes fun. How is the brilliant way to make money.

Negative experience: Swimming coaches all fantastic! Swimming school management very bad. So ignorant for any issues. "It's not me, it's not me " then tell me who is in charge They take money and get students into the lesson but they say ah... no space and no coach available. My kid wasted whoken1 week floating in baby pool who suppose to be learning butterfly and things. PLEASE Don't take money and don't take students. If you can't provide. Such a scam. Typical council run school. Older looking lifeguard women super rude. She should go to school to learn how to speak to people.

Positive experience: kids area is good, suitable for my 2 year old, except the big water buckets which dump a big load of water without warning - they should not be there i think. the water temperature is too warm for a hot day like today (34). feels like i just had a warm bath. also, the spa should be included in the standard price

Negative experience: Been swimming here for a while. The pool and shower temperature is too hot. They have warnings in the showers saying that the water is ‘running hot’ but they don’t change it. Swimming in the pool is unbearable, especially when you’re swimming for a long time. They remove up to 3 out of the 6 lanes for the Aqua classes, leaving barely any room for swimmers. The men’s showers have cubicles but no doors.

Fantastic experience: Great workout plenty of parking nice and quiet

Negative experience: Spa hardly worked. No pressure and water not very warm bit outdated for a spa. Kids pool was warmer.

Positive experience: Spacious, have a good space for parking and associated with coffee shop and library. The weekend is always busy

Negative experience: When it's cold, they close all doors at the swimming pool. There's minimum air ventilation and it's very hard to swim trying to grasp for oxygen. They probably don't have aircon working when doors are closed. How are people meant to breathe???

Positive experience: Nice indoor pool, that doesn’t get too busy. I tend to come here occasionally over winter when I can’t face swimming outdoor swimming.

Positive experience: I find this pool great to swim at. It’s not too busy most the time, the facilities are clean and the staff are very welcoming and friendly. The only frustrating thing is if you go to swim laps, the lanes are rarely monitored. I have had several swims now where people who are learning to swim (things like duck diving) or people who should be in the slow lane have all been in the fast lane. The last swim there was someone using a kickboard and only kicking until they hit the 5m flags then going back. It can get a little frustrating.

Negative experience: Enough parking space and good library and food shop however, wouldn't recommend it for swimming. Just come if you want a lesson waste of time. So space to swim. Most of the pool is occupied by leaners and private bookings. You'll just get two lanes to swim. Too many rules and waste of time. Better go noble park aquatic centre, heaps of parking spaces available and very good staff there.

Fantastic experience: Staff and customers are very friendly and sociable. Participants in group classes are very supportive of new and old members.

Fantastic experience: 蛮好的

Positive experience: Very quiet on the Wednesday morning I visited. Warm pool, great for my grandson.

Negative experience: Drove there with the intention to join, waited for ages, staff just walk past without any sort of acknowledgement, I thought to myself.... Iam not paying for this and took a hike.... Their loss

Positive experience: Library, gym, group fitness classes and swimming facilities all in one, plenty of parking, highly skilled and helpful staff, bright, friendly atmosphere. The group fitness room is very small though... Only 16 are allowed to attend at any one time since Covid restrictions :( Prior to Covid we had 24 people maximum. Yaleika's and Tatiana's Zumba classes fill up within seconds now, when booking opens, leaving many disappointed. Previously we had a minute or two at least to book. Given how enjoyable these classes are, and how desperate many people are for the joy gained from Yaleika's and Tatiana's classes, a room twice or even three times the current one would be great...

Negative experience: Worst club experience in Melbourne. Holding an all around membership for approx. 2 months now. On your membership they provide you with a band with which the club lockers can be locked and accessed. I have been leaving my stuff in the locker overnights from the day i joined the club (as i always did in my previous clubs which had lockers for guests) and finding all my belongings there everyday before my sessions, until today when all my stuff from the locker was removed and conveniently put in Lost & Found claim. When we joined the membership my partner or I was never been told that the lockers vacate every night, nor is there a notice about this anywhere at the club (including the locker area) However, it was also very shocking to find that all my belongings (yoga mat, swimming costume & gears, pre workout) was in the Lost & Found basket today except my new Victoria Secret lotion and when asked about it the duty manager instead of apologizing simply said that i should be grateful as i was fortunate enough to find my stuff back and that they must have thrown the lotion away. When I demanded to look into the cameras to check who cleared the stuff last night, I was told that even for the duty manager to do that requires a police report. I am a person who always respects all the organisations’ policies, however because it was never informed to us that the lockers get vacated every night I deserve my stuff back. Also even if the locker was vacated all the stuff should be kept away at-least for a week so that the guest can come to claim their stuff before being thrown (even if it wasn’t left in the locker).I do not understand how my belongings were said to be my responsibility when it was in the locker Locked with my band at the club. Also it’s irrational to believe that just the Lotion (which by the way was the most expensive of everything) was thrown in the bin and rest was all kept good! I have been a part of many clubs before and my partner is also a personal trainer but this kind of behavior and system is beyond our understanding. In the past I suggested the club to my customers & friends which I doubt from now on.

Fantastic experience: Good place. Friendly staff, very supportive instructors for kids swimming classes.

Fantastic experience: This is one of my favorite swimming pools! The staff is friendly and kind! Always clean and tight!

Fantastic experience: Moved from western suburbs to the local area and place is really nice/clean and reasonable price for casual swim around $6-7

Fantastic experience: Funny reviews on here, people complaining about "rude staff".. just follow the rules lol For me this place has always been great, clean and friendly with nice facility. Only complaint is maybe sometimes they could do with another set of hands on front desk but usually it's fine

Fantastic experience: Great place.Enough said. Pools are open for booking today june 1st. The gym cafes baths and spas remain closed. And now recently, pool lanes have been significantly reduced for swimmers after privately booked sessions close off most of the time 3 lanes rendering the swimming lanes a parking lot. Poor pool conditions render what I perceive competitive grab for rights which is uneccessary. 2024 I'm focused on gym, which has more equipment and newer too. They have best physical trainers. Favorites are the pull up machines, smiths, calf ,knee.

Fantastic experience: Friendly staff and a good clean pool

Fantastic experience: Great variety of classes and reasonable fees

Positive experience: Good pool for us oldies. It's not crowded so we can do our thing without getting in anybody's way. And there is always someone to have a chinwag with.

Positive experience: The gym is great and the classes are good. The pool has great children’s facilities but the change rooms are very gross.

Positive experience: Pricing keeps going up for a casual swim. The pool is 90% of the time dirty with band aids floating or rolling around on the floor of the pool. Sometimes whilst freestyling I'd get random long hair wrapped around my goggles or face. Staff are nice, just needs a bit of clean at the end of the day to ensure cleanliness.

Negative experience: One of the worst customer service experience at Clayton aquatic centre. People are unfriendly and rude to their regular customers. It would be advisable for the company’s management to change their customer service & its high time they realise how their customers are treated. We get our kids assuming its safe and best place for kids but unfortunately its the worst place where customers are not respected. The customer care team is unapproachable, this kind of behaviour is absolutely unacceptable. My experience with their customer care team regarding access card was bad. She was utterly rude in commanding that we swipe the access card today which was never a requirement for the past two years. The team can be more polite in requesting the customers of the requirements or any new changes. Overall the experience today with customer care team was awful.

Fantastic experience: Great place to get your fittness back.

Fantastic experience: Small but fun place

Fantastic experience: not that bigger pool really but the place is clean and have convenient facilities to get dressed, but something to eat

Fantastic experience: Love to swim here with kiddos

Fantastic experience: Best place with me and my mummy

Fantastic experience: Excelent, all is clean and the water is delicious

Fantastic experience: great gym place And swimming place , I like it soo much.

Fantastic experience: Good instructors and nice, clean and well managed pools. Separate lane for general public, expert swimmers and children. Highly recommended!

Fantastic experience: I don't know about the times but was great having 1 free week trial which I can't adapt to the time table.

Fantastic experience: Our place to relax.

Fantastic experience: My husband joined for the gym and it isn't too crowded which means he can get a good workout than enjoy doing laps in the pool after while I take our daughter for a swim.. It's close to where we live and the staff members there are so friendly.

Fantastic experience: Ótima!

Positive experience: Liked the place

Fantastic experience: Очень вежливое и доброжелательное обслуживание, оплата членства недорогое.Рекомендую для посещения.

Positive experience: Not a lot of activities for kids

Positive experience: Needs more space at the gym. Quite congested

Positive experience: A little bit small but contains most of the functions.

Negative experience: Very poor front office staff who don’t understand customer service. Talk down to people. Abrupt.

Positive experience: This is my home gym! I love it and the facilities are super including the pool and the gym. Showers could be better and more cleaner though!

Negative experience: overall it is a lovely place and staff are friendly, but I had a very bad experience with the receptionist, she (around 50ys) got very bad manner and show not respect to customers, looks very cold and angry, what she did made me feel very frustrated and upset, I can say that is the worst customer service I have ever had.

Positive experience: Great place as under one roof we have library, gymnasium, studio for aerobics and various other classes like yoga, and a big enough pool. Place is easily accessible and a near by market makes groceries easy post the gym session!

Negative experience: The female staff, who had brown hair in the middle-aged was very rude. Speak very loudly, anger, and racial. So I need to race my voice . They told the different world about the membership policy. The other male staff was told me if I want to cancel my friend member then need my friends to email them. Duo to it was a gift for her but she go back to Japan and not coming back . They said I can't cancel Because I'm not her. Today, I want to use her tag , because it was paid by me and can't cancel . They said ”why I stop myself instead of her??? I can make it because her name under my account.” Why don't you told me before?? Really need to retrain the stuff attitude and rules.

Positive experience: Friendly staff, never too crowded and affordable memberships. However the pool can get busy during peak times. The gym has all the essentials, but may lack certain equipment you may be used to seeing at larger gyms. However, if you're just starting off, its a perfect fit.

Fantastic experience: Good place for excise.

Fantastic experience: Swimming instructors at Minky swimming school for kids are really good, wish it was less busy on week days after school hours, but still great swimming facility!

Fantastic experience: I gi 5 stars only for Nathan Burgess ◉‿◉

Fantastic experience: Very lovely place for the local community. Very friendly staff and service awaits you here. Good staff managing the swimming pool and cafes and health clinics in the area. The library is also very popular amongst the locals. Plenty of tables and chairs in the area to sit down to have a coffee and read the newspaper.

Fantastic experience: Awesome pool, friendly staff, useful classes

Fantastic experience: Library gym swimming pool cafe and ample parking all located in one place. Perfect hangout for claytonians

Fantastic experience: Great gym and pool with friendly staff, it's also not too busy either (even at around 6pm where Google says it's at it's busiest). Membership is reasonable considering it includes gym, a personalised work out program, classes, and pool access. It's very good value if you use all the facilities as often as you can. It's also in a great area (I picked this gym as it was between work and home). Also, they have very up to date facilities.

Fantastic experience: Nice centre with good pool and good library, etc

Fantastic experience: Good place

Positive experience: Clean with friendly staff

Positive experience: Ok

Fantastic experience: 수영장은 한가하니 연습용으로 아주 좋습니다. 25미터 풀. 스파 있음.

Positive experience: 游泳的人比较多，下饺子了，停车方便

Positive experience: Great!

Positive experience: Getting too congsted and over crowded

Positive experience: I just love to go there with kids for swimming. Its membership is worth

Positive experience: Everything is erfect and great. Changing room can be abit more clesn.

Positive experience: Nice place. Quite and friendly. Just a bit of price issues

Positive experience: I really like going there. Gud experience

Positive experience: Nice gym and pool. Good for regular workout abd many sessions as well

Negative experience: Iv been the membership for one year, when time is up they still charge me. They told me they will give me a call when time is up, but they didn’t, and my friend got the call. And terminate the contract on time, for me they didn’t. It’s really a trick for customers, please don’t listen to them, they are liers and unhelpful. Suck gym ,unhonest

Negative experience: Got my child here to learn swimming, waste of money, time and energy Even after almost a year learning swimming she has just been promoted to next level once and still doing the same thing for 3 terms Had big hopes that she would learn swimming, but with changing instructors and 10min care for your kid in a week, I feel I made a mistake.

Positive experience: Have been going here to the gym for years (because it's local). There are issues with staff and the classroom size is super small and overpacked. Two of the instructors are worth putting up with the class sizes but definitely don't get your moneys worth with a membership. The pool is heavily chlorinated and although signs advise otherwise male guests are permitted to swim in their underwear (boxer shorts) and they do not enforce showering before you swim. The changerooms/showers are also generally dirty and unkept.

Positive experience: A popular swimming pool for locals. The pool is clean, adequately heated and well kept overall. Some patrons can be inconsiderate and the female change room is often wet due to blockages in the shower outlets. It is not the fault of the cleaner who has diligently cleaned and did her best but some the patrons who treated the place with disrespect by disposing of solids (eg cucumber slices for their face masks) down the drain holes.

Negative experience: good swimming pool but very rude service at change room. My son is 22mo and shivering after 40 minutes playing in the pool so i decide to wash him. I knew and i saw notification that woman change room will close soon because of school group activity but family change room was full already so i cant use family room and use woman change room instead. I entered the woman change room 5 minute before closing time in order to have quick wash for my baby and fyi only my son who need to have wash. But when im still using shower, one lady come and asked me and my son to get out because change room will close soon. I already said wait a minute but she keep asked me to get out and voila i have to take my wet, naked, and shivering son out and then dressing him next to swimming pool. Really bad experience

Positive experience: Been attending regularly for years. Great precinct- library, cafe, gym, fitness classes and pool. Staff at all places very person centred especially Glenys in cafe, Sandy in Library, Gina and Ken in the Aquatic Centre. Keep up the good work. Chris S

Fantastic experience: If you're an adult and want to swim when there arent as many kids around I recommend Mon - Fri Mornings and on weekends the afternoons. Its nice and clean and the staff are always helpful.

Fantastic experience: Great gym and pool

Fantastic experience: I love this place :)

Fantastic experience: Amazing staff. I learnt how to swim here at age 30

Fantastic experience: Can smell funky but it is a gym....

Fantastic experience: Really nice pools for kids

Fantastic experience: Great aquatic facilities

Fantastic experience: Very good