UOW UniActive

Fantastic experience: Swimming pool is great

Fantastic experience: Great gym for general fitness. The staff is great, most of the other members are great, just a welcoming place to go.

Fantastic experience: Kiera's awesome!

Negative experience: I’ve had a mixed experience here. Most of the staff are lovely and welcoming, but there’s one lady who really spoils the experience. She’s rude, unapproachable, and makes you feel like you’re inconveniencing her by simply going up to the front desk. It’s disappointing, as the rest of the staff are great, but this one individual definitely leaves a negative impression. I hope management takes note of this, as it impacts the overall experience

Negative experience: I am writing to express my extreme dissatisfaction with the consistently unprofessional behavior of a specific member of your reception staff. I have been a regular customer for over two years, frequently booking the basketball court, and I am also a university student. While I have found the majority of your staff to be pleasant and helpful, one particular receptionist, whose name I do not know, has consistently displayed rude and disrespectful behavior. This has been an ongoing issue, especially on Sundays when she is most frequently present. My friends and I have endured this unacceptable treatment for over a year. Unfortunately we only have limited indoor basketball courts in the Gong. However, the situation has now deteriorated to the point where I am no longer willing to patronise your facility. While you may not be concerned about losing a single customer, I believe it is fundamentally wrong to pay for a service and be subjected to such poor treatment. This individual's attitude has consistently ruined our experience and negatively impacted our enjoyment of the sport. Furthermore, I strongly suggest that this particular staff member reconsider their career choice if they harbor such disdain for hospitality. Their behavior is unacceptable and reflects poorly on your establishment.

Negative experience: I had a very disappointing experience at UniActive today(8 March 2025) (1:30 - 3:00 PM session). My friends and I had made a booking over the phone in advance, but upon arrival, the receptionist was extremely rude and unprofessional. She repeatedly acted as if she couldn’t pronounce our booking name, making us spell it multiple times, only for us to be told that they had mistakenly booked us for the wrong day. While they did eventually find us a slot, the receptionist’s attitude throughout the interaction was unacceptable. Mistakes happen, but professionalism and basic courtesy should not be optional in a customer-facing role. Her passive-aggressive behavior even continued after our session as we were leaving, making the entire experience unpleasant. Being a UOW alumni, I expect better customer service from a facility like UniActive, and I hope management takes steps to improve staff training to ensure future visitors don’t face the same treatment.

Fantastic experience: Excellent service and value for money. Clean and tidy place with great facilities.

Positive experience: Good gym, good equipment. Good parking

Fantastic experience: Hey guys, are there any boxing bag for practice

Fantastic experience: Pool is great temp and length, and lots of lanes for lap swimming

Fantastic experience: Uniactive provides fitness classes for students and the community at all levels, and they have a swimming pool with swimming lessons for kids and students and community. It is one of the best sport facilities in Wollongong.

Fantastic experience: Really good gym and sports complex.

Fantastic experience: Uniactive is a fantastic gym at UOW. They offer an excellent variety of classes at a cheaper rate for students and staff.

Fantastic experience: Uni Active, with its timeless charm and cherished memories, stands as a nostalgic haven where joy intertwines with every visit. It undoubtedly merits a resolute 5-star rating for its enduring impact on both past and present experiences.

Positive experience: Decent set up, while maybe being a little older. But they offer personal training and body scan services, as well as a heated pool. Can be a little busy in peak hours.

Negative experience: Best to read their terms and conditions before you enroll because they will bring it up a lot when you delete your account. Basically you end up paying for extra. 0 stars for flexibility with bookings. We wanted to cancel out membership because we were unable to get to the gym and they said we'll have to pay for 2 weeks more as it's stated in our Ts and Cs!

Fantastic experience: Beast sports facility in the Illawarra!

Fantastic experience: با پسرم برای خرید رفتیم پیشنهاد میکنم حتماً بیایید

Positive experience: Bit expensive for squash

Positive experience: We play indoor soccer here

Fantastic experience: Very great

Fantastic experience: Big gym area with lots of facilities and equipments to workout.

Negative experience: Old equipment and very crowded, only positive is its location

Positive experience: Good instructors, patrons and classes. Friendly place. Have been a regular for years. The main issues preventing 5 stars are parking can be problematic and expensive. Also class coverage out of work hours has decreased since the pandemic so there are a number of classes I can no longer do.

Fantastic experience: Ugidan provod

Fantastic experience: All thing at one place.

Fantastic experience: Enough equipment for most workouts.

Positive experience: Great courts and place to take the kids to get active

Positive experience: recently, the male change room always clean up very early. is that possible to delay the time before the people finish? otherwise have to waiting long time outside.

Negative experience: UOW’s Students deserve access to affordable exercise facilities. UniActive fails to deliver on this with student membership prices almost that of commercial gyms. Opting for higher and higher prices excludes most students from improving their mental and physical health through exercise, which should be the goal of a University gym.

Fantastic experience: This is a pretty good gym. Great staff and it has all new equipment.

Fantastic experience: Welcoming place

Fantastic experience: Fantastic centre, clean and not overly crowded. Playing surfaces in great condition and well lit.

Fantastic experience: Nice one

Fantastic experience: Good facilities, they have recently added new equipment.

Fantastic experience: UOW's gym and recreation centre. Friendly staff and new cafe are set up at the main entrance. Squash courts, basketball courts, pool and more are all available here. All services at uniactive come with discounts for students. Undercover paid parking also available.

Positive experience: The univ recreation centre has really great facilities...a beautiful warm outdoor 50 mtr pool thats not overcrowded & is protected frim the worst weather...a huuuugggeee gym area...the Gold membership pass opens up access to just about everything...including a free 2 hours in the car park...the only pitfall i get stuck on continually is that if you swim alot of laps AND then work out in the gym its tricky to do that within 2 hours sometimes? . Three hours..or even 2.5 hours would make all the difference ...especially for the serious athlete or for those of us who travel from the northern suburbs to use the UOW facilities. Another suggestion is that in a fantastic gym like this, youd think they would also have a sauna? Saunas are great for recovery and for your health. And lastly, why is there no family pass or family discount for those in the community who wish to use these facilities? Its a lot of $ for both mum & dad to have a Gold pass each. If the univ addressed either the free parking period or the family discount i wouldve given it a 5 star rating

Fantastic experience: The thing I love about Uniactive is their lovely staff,variations of les mill classes, newly renovated swimming pool with separate 50m lanes and the clean cardio and weights working out space. My 5th year with Uniactive. Cheers!

Fantastic experience: Great little stadium with an awesome little cafe that sells delicious juices and coffee.

Fantastic experience: Used it for a community event, and played on it as a student. Always clean floors and great service

Fantastic experience: Professional staff

Fantastic experience: Friendly service and great coffee

Fantastic experience: I love this gym! It's a big gym with a nice pool. I enjoy their classes and their instructors are friendly.

Fantastic experience: Top edge cricket- top class for kids training

Fantastic experience: Great facility and gets used by a multitude of people

Fantastic experience: Best place to be more active and enthusiastic

Fantastic experience: Great place to take young ones and adults to get fit.

Fantastic experience: Not too many people, private, efficient, everything working properly. Fair prices. I love this gym.

Fantastic experience: My CL Matr booked the Gym, everone on the basketball court and me, Matt Im at the end, the pool, Matt go for it, Im gone in the pool, down the stairs and into the water, nice and warm like my tropical Pacific Ocean, my eyes on the blue cloudy sky.

Fantastic experience: Large gym, plenty of equipment. Can work out in peace. Also very reasonably priced. lots of classes to choose from

Fantastic experience: Been going to this gym for three years now. Never disappoints.

Fantastic experience: no 1

Fantastic experience: We have been to 3 swimming schools since living in Wollongong for the past 2 years and this is by far the best one in the area. At first I wasn't keen on the idea of an outdoor pool but even during winter its been great. Plenty of chairs, easy sign in for the kids, lots of showers and bonus of make-up lessons. The kids can also use the pool before or after their lessons.

Positive experience: Good facilities but very expensive.

Fantastic experience: Not too many people, private, efficient, everything working properly. Fair prices. I love this gym.

Fantastic experience: Great facilities, best gym in Wollongong.

Fantastic experience: Nice. Clean pool

Fantastic experience: Best workout place in Wollongong. The facility in the gym is not as good as Anytime fitness in Wollongong, but there is a nice heated pool.

Fantastic experience: Everything is awesome

Positive experience: Good place.

Positive experience: Clean and organize, but pricey

Positive experience: It was okay and met my needs

Fantastic experience: Great facilities, best gym in Wollongong.

Positive experience: Awesome facilities and friendly staff

Positive experience: Not too much facilities. They don't have indoor swimming pool.

Positive experience: Callum is a legend, need to have better prices for X students though, it's still my uni but I pay double the price for a court then a student, I went here a few years ago so still paid my dues and got 2 degrees from here but no alumni association

Fantastic experience: Everything you need.

Fantastic experience: Good place to play indoor sports such as basketball, badminton or tennis. Also they have gym and swimming pool facilities.

Fantastic experience: It was awesome

Fantastic experience: Love this place. Staff is very friendly and helpful and the group class instructors seem to love what they do. Best value

Fantastic experience: Great p lace to play indoor sports basketball badminton tennis go to the gym or go swimming loved it

Fantastic experience: Family friendly

Fantastic experience: a good place to start the university study journey

Fantastic experience: Quality activities, but it should really be free for students...

Fantastic experience: I have always had fantastic dealings with Chi Him Kong, very professional and always nice over the phone :)

Fantastic experience: 唯一的娱乐？

Fantastic experience: A lot of variety for unistudents

Fantastic experience: Best place to make some gains. Might be filled with people during rush hours.

Fantastic experience: Is cool but havnt been there in a longtime

Fantastic experience: Good gym, heaps of equipment, great pool and basketball / squash facilities. Gets pretty crowded and almost no instructors on the floor. It's nicer to go here when the University is not in session. Steroid filled bros never leave the bench alone, long waits in the weight areas. I wish there were more functionally focused classes too.

Positive experience: A bit pricey

Positive experience: Good food and coffee

Positive experience: 25 C pool temperature

Positive experience: Great facilities, staff and pool! Student discounts make this the best choice for anyone studying :-)

Positive experience: Pool is clean, low chlorine levels and change rooms are great. Friendly staff!

Positive experience: Great facilities, but staff quality has deteriorated and the gym is often at 25 degrees, which is too hot for a gym. Staff not attending to basics at the gym or the pool. Ugh.

Positive experience: The overall facility is great but the gym has been slipping in recent years. Too crowded, not enough dedicated free weight areas, has needed a deadlift/olympic lifting platform for over 10 years. I stopped using the gym here after I could no longer tolerate the wait to bench, squat, and the fact that you basically aren't allowed to deadlift any real weight here.

Negative experience: Expensive, lazy staff who are more concerned about their workout and taking selfies without their shirts on. (yes they are superficial and in love with themselves) than paying clients, half the equipment is never used and useless, dirty, limited free weights, pool unusable during "peak" periods, cafe is expensive, staff surf the net instead of helping paying clients, taxpayers fund excessive staff who have little to do, hard to find a carpark, expensive to park car, closed for 2 weeks a year so yearly membership is only for 50 weeks, staff that don't know their subject area, unhygienic. etc etc etc. Avoid Avoid Avoid.

Fantastic experience: Very friendly and welcoming

Fantastic experience: wonderful gym！

Fantastic experience: Great pool for my daughters learn to swim

Fantastic experience: Best place to learn swimming

Positive experience: Lots of space, friendly trainers, and easy to get to and from.

Positive experience: Great facilities. Good service from staff. Clean facilities.

Fantastic experience: Cheapest place in Wollongong

Fantastic experience: Great fitness venue. Pool pros - outdoors and gas heated which is perfect at all times of the year. Cons - not many lanes at peak periods, but this should be expected at any business venue. Gym pros - has heaps of equipment and is a very large gym. Most of the equipment is brand new due to a recent upgrade at the date of this post. One thing I like is the view of the pool, tennis courts and ovals when exercising on the cardio equipment. Cons - doesn't have bumper weights in main gym area. Overall Pros - lots of facilities, staff are helpful and welcoming, long opening times, love the basketball courts, pricing is reasonable. Cons - parking is only good in mornings before 8.30am and after 5pm and weekends as these times are free (sports Hub car park). Can be a little confusing to get to if you are new as the Uni is a mini city in its self. I think this deters a lot of people. Hope this review helps in some way.

Fantastic experience: Great options for activities, fitness, Sports and friends

Fantastic experience: The outdoor Olympic pool at URAC is fantastic. Very clean, low chlorine smell and a nice temperature all year round.

Positive experience: Decent gym and the pool

Positive experience: They could really do with more freeweight equipment.