Goodlife Health Clubs Toowoomba

Negative experience: As noted by so many others in their reviews of this Gym, they take no accountability for their sketchy debit system and charge members charge upon charge of late fees due to “insufficient funds”, which was never true and proven. When you provide evidence of the mistake, you are told there is nothing to do about it but cancel. so you are left to either continue paying an extra $10 a week and manually paying you membership on top of this, or pay the cancellation fee. either way, they know what they’re doing and they win. and from reading other reviews, they do this to literally anyone that is an risk. I wish i read the reviews before jumping into this contract, i hope i can at least help someone not make this mistake either.

Fantastic experience: I feel comfortable @ Goodlife Toowoomba from the moment I am greeted on entry with a welcoming smile and chat. A diverse range of people, ages and abilities with far more than enough equipment and add-ons to cater for all levels of fitness, Defence and ex-service programmes available. Personal Trainers, fitness classes and individual cardio studios, 24 hrs and easy parking and another smile and chat on the way out.

Fantastic experience: Thank you to Matt who helped me maintain my routine and stay motivated because "he would rather someone work out than not work out". A gym that has that attitude is where you want to go! It is spacious and well equipped as a bonus!

Positive experience: Always clean and has nice high ceilings. Can get busy in peak times. I have noticed the leg extension, leg curl, lat pulldown and cable row are always used and you have to wait, however the 50x treadmills there barely have anyone on them. Maybe sell some treadmills and replace them with these other machines. Also, it's the only place in Toowoomba you can get ur Cert III and IV for personal training.

Negative experience: Predatory. If they offer a contract run! In 2022 signed a contract i was told was 12 months. Wasnt given chance ro review contract just told to sign on the computer and to my regret i did. Fast forward to april 2023 i believed i was out of my contract and needed to cancel my membership due to health reasons. Being out of my contract i thought i could give notice straight away but was told that had to give 30 days or medical notice. Having dealt with the gym for they past 15 months i was not confident to provide them any personal information and reluctantly gave notice. 6 weeks later they are still taking money and when i questioned the Manager Nick he advised my in writing that because i gave notice 2 weeks left to run on contract i would have to pay $195 and when i asked to take my dispute higher he refused and said he was the manager and he could do what he wanted. Overall ther are many fine gyms in toowoomba please be very careful with this one very unhelpful and the contracts are 100% Predatory

Fantastic experience: I joined this Gym in March 2023 and I am so happy at Goodlife! and I’m loving the group classes. It is truly one of the best gyms in Toowoomba. It’s been a year now and I’m still committed to the classes. If you need a gym this is definitely the one to be at. And love Tash and the other instructors.

Fantastic experience: Great gym in Toowoomba!!!

Fantastic experience: I have been going to Goodlife for 3+ years. Gym equipment always in good condition, sanitising equipment always available and staff always greet you and bid you goodbye!

Fantastic experience: The Toowoomba Goodlife team is very kind and helpful. The complete staff always support and take care of well-being gym goers. Special thanks to Celina, she is very professional and always trying to help the clients out. Her attitude to service with client's requirements is one of the key factor to success the business operation. Great acquisition of Goodlife's business. Keep it up team!

Fantastic experience: Have been going to this gym for just over a year now and love it. There are so many trainers and workers who are there to support you if you need it, plenty of space, machines and equipment, and the facilities are very spacious.

Fantastic experience: one of the friendliest gyms I've ever been too, plenty of equipment too- loved it!

Negative experience: Been at this gym for over a year, the weekday crew are excellent but seems the weekend crew don't care, they turn up half an our after the gym should open (8am sat 9am sun) and never apologise, im not old enough for a 24 hour entry pass so I'm sitting out the front waiting when I have better things to do

Fantastic experience: Excellent Gym. Super friendly team, always available to help, lots of options, undercover parking. Great value. Definitely recommend.

Fantastic experience: Great facilities! Friendly staff.

Negative experience: This has been an unpleasant encounter with the gym. I regret not checking reviews before joining. It's disheartening to be charged $10 despite an ongoing dispute with my son's account, and the resolution is pending. I wouldn't recommend this gym; look for a place that respects its customers and doesn't overcharge them.

Fantastic experience: It's spacious, clean, and there's plenty of equipment. A variety of trainers are available - Sean is great for those wanting to work on mobility or rehab as he works with your comfort levels. Front desk always greets members which is a small but pleasant detail. Membership is a bit expensive compared to other local gyms but not absurdly so.

Fantastic experience: This place is great. And the staff are very personal and professional

Negative experience: Honestly this gym equipment needs to be updated, there are better gyms in Toowoomba that update their machines. More of the items that are used quite often and less cardio machines. Place is dirty especially in the bathrooms sinks/showers I’ve only heard negative things from the staff and all quite gossipy

Fantastic experience: Been at Goodlife for one year, had a terrible start with the jumpstart with one of the pt however training with other pt such as Chris and Hayley has made it the most comfortable and amazing experiences at the gym. Chris and Hayley are super knowledgeable, respectful and kind, they understand your goals and what you want to achieve. They will help you understand what machine you will need to use to achieve a certain look. 1000% reccommend Chris and Hayley they will work around your schedule and none judgemental at all. :)

Negative experience: Only went short time was ok at first,but when there is a problem manager doesn’t get on top of it , left cause wasn’t comfortable there and environment toxic , it’s all about money than actually caring for the person .

Negative experience: Used to go to this gym and in the beginning it was good. Clean gym but the staff needed some work. Left because of personal reasons and because most of the PTs suck, the classes were mediocre (especially the yoga/thai chi classes) feels like the "class teachers" were always rushing to leave or had something better to do. Found out all the previous staff and the previous managers all left because of how terrible the working conditions were. Have some friends who still go to this gym and say the new manager or the guy with the tattoos is a huge flirt and has a wife and child. Toxic environment and wouldn't recommend unless you're just going in to train then leave, and even then, there's a bunch of better gyms in Toowoomba that are 100 times better.

Fantastic experience: Great gym. Very convenient location and always heaps of parking, so easy to get in and get out. Woolworths is just downstairs, so easy to get your groceries straight afree your gym session. Access to the gym is from the car park, so no need to enter the shopping centre. Been a member there for numerous years and never had any problems with the facility. Nick the manager is always around, friendly, respectful and easy going.

Positive experience:

Fantastic experience: Boring

Fantastic experience: Nice place for workouts

Fantastic experience: Air-conditioned huge space, clean and cool

Negative experience: Rip off, management not helpful at all

Fantastic experience: Friendly staff and very clean

Fantastic experience: Great set up

Negative experience: can you please use some fragrances, too much bad smelly around gym

Positive experience: Friendly staff and reasonable prices. Always able to assist me.

Negative experience: The most Dumbest management I have ever seen. They just need money. They even lying about contracts. Really disappointed.

Positive experience: I am enjoying gym & looking forward to improving my Health.

Negative experience: Horrible customer service. Toowoomba club has ripped me off, my card stopped working and they still kept taking money from my account instead of fixing the issue or cancelling the account straightaway.

Positive experience: Till Tuesday treatment by the Knight Exercise Physiologist operating there Treating DVA clients has improved my quality of life.

Fantastic experience: Approachable helpful friendly staff, good equipment and amenities, 24hr access positive vibes gym 10/10

Negative experience: I had a horrible experience with one of the trainers (reilly) who decided he would shame me in the middle of the gym for not doing enough weight with my lunges. I would never come back here!

Positive experience: Gyms alright, the staff look like theyve had a really bad day. The sales team are alright but all the deals just seem dodgy.

Fantastic experience: I joined for a place to have showers as I don't live in Toowoomba but work here. Staff fully understood and haven't had one try and push me into working out. So I actually had to ask how to use the walking machine as it's all new equipment and I had no idea. The counter staff are very easygoing and up for a chat. As I said I don't live in Toowoomba so don't have friends yet to just chat to before work and it doesn't matter who is on the front desk they will chat. Without a real workout I've lost 5 or kg now just walking. I highly recommend this gym.

Fantastic experience: This gym is in a super convenient location for those living in and around the Toowoomba CBD. It has great facilities, ample parking, and the staff are friendly and very helpful. Would highly recommend for anyone wanting to start their fitness journey or if you're looking for a new gym.

Fantastic experience: Fantastic gym, close and convenient workout option to fit into a busy schedule. Very clean gym with high ceilings for fresh air and great atmosphere with a variety of different spaces even at their busiest times. Wonderful personal trainers who understand and work with you to achieve the desired outcome. Highly recommend!

Fantastic experience: Very clean and at a decent price.

Fantastic experience: Good Gym.

Fantastic experience: Great place for venue's

Fantastic experience: Nice and clean withe a huge space for the workout you need!!

Positive experience: Clean and spacious gym. Adequate amount of equipment even during the busy periods.

Negative experience: I would prefer to put 0 Starts if google allowed me. Just called up Goodlife Toowoomba today (16/02/2022). Lady named Hailey picked up the call ( not sure if she was having tough time working there) anyways not my fault at all. All I wanted to do was to pause my membership (Suspend it temporary) because their so called Debit Success tie-up was charging me $10 extra for last two payment cycles. Long story short I was also sold my membership with fake promises by the so called manager called Corey (which they advised me left) but my lord this lady was some extra level been arguing with me over the phone call that I gotta call Debit success for this I asked her their number she said she doesnt have it on top of that rudely talking to me over the phone call (When I mentioned I had no intension to argue with her neither I had any personal problem with her) all she had to do was to direct me into right direction but she had ego there and hung-up the call literally slamming the phone receiver (I could hear it on this side of the line) which left me shocked and wanting me to cancel my membership after facing this issue again with Toowoomba Branch. P.S. may be train them to serve your customer well. Thanks (One nice regular member)

Negative experience: Don't reccomend signing up with this Gym. As mentioned before they use a third party company for payment deductions, and their system in my opinion scams people out of $10 surcharge late fee stating " no funds in account". There are other gyms around that offer the same space without the hassle of dodgy third parties.

Negative experience: Wish I could give zero stars. After doing 12 month contract I cancelled as is my right. . Then they kept levying charges through their dodgy set up with Debitsuccess. And continue to do so and threaten debt collection charging me for time I have not been at the club after cancellation. Money grabbing is an understatement. Alongside this dodgy contracts including with a minor who was also threatened with debt collection. Absolutely disgusting. Looking forward to the fight with this mob of charlatans. Avoid at your peril.

Negative experience: Member since early 2021. I’ve had a personal trainer the whole time, but they recently terminated my trainer’s contract on the spot, without allowing him to forewarn his clients. I also understand no major misconduct occurred that would warrant immediate termination. It just shows this gym didn’t consider myself or the many other members who used this trainer before making their decision. At least I was able to painlessly exit my contract and follow my trainer. As for the gym itself, it’s fine. No capped membership as far as I know, so 5pm was often very busy.

Fantastic experience: So glad I chose this gym, loving the place right now!! (It's only day 4, my legs are not that sore yet). Staff are very kind & helpful, got the payment plan sorted day one. Gifted a back-pack & 2 drink bottles. I love the "all in this together atmosphere", good music, music videos available to view on all of the walking & bike machines. Very clean & tidy, all the equipment works perfectly, is brand new, Matrix written everywhere. A greenery garden in the middle of the bike area is lovely, half expecting a frog to jump out. There is a huge group fitness room, all new, great lighting, plus a pilates/ barre room, a circuit only room, plus a workout area with a view. Showers & lockers & WiFi available. 24hr access, I have already been in on the weekend. Group exercise classes are available plus you can study fitness through the club. Aren't we lucky.

Fantastic experience: So glad I chose this gym, loving the place right now!! (It's only day 4, my legs are not that sore yet). Staff are very kind & helpful, got the payment plan sorted day one. Gifted a back-pack & 2 drink bottles. I love the "all in this together atmosphere", good music, music videos available to view on all of the walking & bike machines. Very clean & tidy, all the equipment works perfectly, is brand new, Matrix written everywhere. A greenery garden in the middle of the bike area is lovely, half expecting a frog to jump out. There is a huge group fitness room, all new, great lighting, plus a pilates/ barre room, a circuit only room, plus a workout area with a view. Showers & lockers & WiFi available. 24hr access, I have already been in on the weekend. Group exercise classes are available plus you can study fitness through the club. Aren't we lucky.

Fantastic experience: Great place, friendly staff, clean and tidy.

Fantastic experience: Welcoming, clean and friendly - GREAT work guys I am vary happy to be part of the "Good Life Family" !

Fantastic experience: Very friendly staff and comfortable environment

Fantastic experience: I started at Goodlife following a course provided by Diabetes Queensland. I enjoy the facilities for several reasons. 1. Always clean and well looked after 2. Staff generally are friendly and approachable 3. There is a good, diverse range of patrons 4. The atmosphere and members are not judgemental 5. Equipment is always well maintained I am a 66 year old male who underwent a quadruple coronary bypass in October 2020 and find the gym is helping me with my rehab and with maintaining my weight. I would highly recommend to anyone.

Fantastic experience: Thank you for your convenience. Great gym with fantastic workers and trainers.

Positive experience: Very clean and hygienic gym. Only issue is how maybe a tad over priced.

Positive experience: Happy with everything

Positive experience: One of my favourite Goodlife’s in the country. Clean, loads of equipment and friendly front counter staff!!

Negative experience: Website says they have a sauna. Staff say they don’t have a sauna. Would’ve thought that’d be fairly easy to correct.

Negative experience: Very awful experience from the very beginning. Would not recommend. I've been a member of Goodlife on and off for many years but the Toowoomba location has been the worst to deal with.

Negative experience: As a previous staff member (PT), I would not recommend any consideration to work at this club. In my opinion, they take advantage of new pts into the industry. They provide no support or adequate training for their staff members, using lying tactics to get PT's to sign contracts and no consideration for medical issues whilst they continue to charge them $310pw whilst unable to work (even when provided medical certificates for things such as autoimmune disease and urgent surgeries). If you google "pt makes commercial gym unpaid labour allegations", it shows just the surface of the corruption in this company. Requesting that their staff and members (that are friends of staff) leave 5 star "amazing" reviews is very apparent when you look at the contrasting reviews which in my opinion are a more accurate representation of the company's operations and behaviour as a whole. This club does have a few good staff members but as any member can inform you the staff turnover is unbelievably high which should speak volumes about the quality of management and the treatment of staff.

Positive experience: I do 4-5 classes a week and my hubby joins me most times. They are good teachers. The classes are enjoyable and a a great form of exercise. You can just use the equipment if that's your thing.

Negative experience: Avoid this gym at all cost. They use a deceitful company called Debitsucess to collect gym fees. Google them, the reviews speak for themselves. Staff tell you can cancel at anytime with an exit fee .fair enough...but don't mention you will still be paying fee for the next five weeks, until they chose to confirm exit. Disgusting

Fantastic experience: Positive: Communication , Professionalism , Quality

Fantastic experience: Positive: Communication , Professionalism , Quality

Fantastic experience: Positive: Professionalism

Fantastic experience: Good gym with nice facilities, is quiet on the weekends, in the morning and during the day. Classes are great!

Fantastic experience: I joined Goodlife Toowoomba almost 12 months ago after 3 years at a couple of other gyms..... what do I like about Goodlife Toowoomba? Several things make this fit perfect for me. The location is central and handy to the shops eg Woolworths... I like that all the equipment is of a high standard, clean and suits my workouts plus I rarely have to wait to use a particular machine... i also find the classes good that I can do one if and when I want, as a change up to my own workouts the Pilates and Yoga classes offer a great mix. It is a warm and friendly environment, I dont feel judged and it has become a little bit social as well as I am making new friends. The staff are always welcoming and greet you on arrival and offer a goodbye as you leave. The change rooms have clean showers and hairdryers plus straightners so you can leave as glamourous as you like! And finally the weekly price really suits my budget, it means i can gym as often or as little as I need depending on my busy schedule without feeling guilty of wasting my membership. I would definately recommend considering Goodlife Toowoomba if you are looking for all these things in a gym.

Fantastic experience: Awesome gym, great quality equipment and space. VERY knowledgeable trainers that can help with weight loss, fitness or putting on muscle. Whatever you need!

Fantastic experience: Affordable and clean place. Friendly staff.

Fantastic experience: Very awesome

Fantastic experience: Got a lot of gear and space but the crowds come with that obviously. Pick your times to avoid the crowds

Fantastic experience: Lotsa big bucks spent here, good to see it up and running again after the covid.

Fantastic experience: Great Gym, easy access & flexible times!

Fantastic experience: Huge workout space and stacks of equipment.

Positive experience: Some new equipment wouldn't hurt

Negative experience: Nobody ever has time to speak to me Someone will always call me back Doesn’t happen I’ve been given incorrect information about my son joining Seriously Can he come or not???

Negative experience: i move 2 years ago to melbourne here all the gym is close and they still take money from my bank account i really don’t know how to stop it

Negative experience: Processing a cancellation is like pulling teeth. Extend your contract because of covid even though no one had control over it. Absolute scam of a joint

Negative experience: Trying to cancel membership is like falling down the rabbit hole from Alice in Wonderland. Interesting how written authorisation to process the cancellation fee from the same credit card being debited is not sufficient...I need to telephone... I had heard GL will drag out the cancellation process but this is ridiculous.

Negative experience: I just wanna say...I will never go back to Goodlife Toowoomba, we would like to purchases 1 week trial, but they gave us the only option is 2 days pass $30 per one!! That was phenomenally expensive and nonsence!! Fit Lab Toowoomba is much better than good life Toowoomba!!

Fantastic experience: Love my local gym

Fantastic experience: Great atmosphere, great trainers, great instructors.

Fantastic experience: Great place

Fantastic experience: Best decision I made to sign up to Goodlife, Honestly it’s a great feeling to be apart of a gym that actually cares for their members and pushes and supports them.

Negative experience: Dumbest staff.. Kicked people out after they signed them in. Would not reccomend. The cave gym , is a better option.

Negative experience: Gym is good. But cancelation charge is too much expensive is almost $250 have to for cancelation maembership. If people want cancel the membership they have pay this much amount which is very expensive.

Negative experience: Worst and most deceitful gym I've come across as the staff make false promises and say anything to get you to sign up, they call me and offer me some deals about the membership and when I went to the joining, after 20 mins wait they respond me with other story and offer some other stupid deals. When I said I only want that membership which u offer me on phone call and tell me to come for joining. Then they said oh sorry we can’t do this. I don’t know why they call and give false information. Please stop waste someone’s time .

Negative experience: Worst and most deceitful gym I've come across as the staff make false promises and say anything to get you to sign up, when trying to get in contact with them they would always say the typical we will get back to you that day but never do. It was always a mission to get answers from staff and especially the manager. Wanted to transfer our memberships due to busy work lives and initially told they could cater to that even told we could downgrade membership as an option but then told the next week that we couldn't. Staff never take responsibility for their mistakes and never own up, could have saved so much time, frustration and stress if we were given the correct information, proper staff training of basic communication skills and business information would benefit the business as a whole.

Negative experience: Worse worse gym ever. Highly unprofessional, dumb and rude staff. Tells you things different at the time of signing up...I was told that I can use my membership over anywhere in Brisbane when I initially signed up in Toowoomba. After I moved to Brisbane, the staff would not respond to emails or phone calls- either the concerned staff was busy or unavailable. No response after 3 weeks. So frustrating. Had to ask them to cancel my membership and was told $245 instead of $195 (finishing within first six months) Even more frustrating. Would not recommend at all. Any gym but good life. These guys will make your good life miserable.

Positive experience: Really big gym inside Grand central with a lot of parkings available. Since they are right on the start of one of the entries from the second floor you can literally park your car and walk in the gym. In terms of the size and machines etc. they are very complete with plenty of cardio related stations, many squat bars and machines, boxing section and more. No dedicated power lifting section with a wooden platform yet though.

Fantastic experience: Great gym with helpful staff. Love the equipment and support on offer

Fantastic experience: Love the vibe