Fitness First Pitt St Platinum

Fantastic experience: Good facility and range of group classes with friendly staff. Good location as well.

Positive experience: The jacuzzi and sauna is good but the pool is not heated

Negative experience: This place is a joke. Not sure what’s worse, the staff or the equipment.

Negative experience: Marking down due to lack of action despite feedback given many months ago. Please fix the lockers in the men's change room, more than 30% are broken for so long.

Negative experience: I encountered terrible customer service from a man at the front desk named Andrew. I’m a regular goer at this gym and had signed in today and then re entered with my gym card still being in the lock room. As I was walking through to the locker room Andrew was yelling in front of all the other customers at the gym causing an unnecessary scene. I explained I had signed in already and had my card still in the room and gave him my mobile number. He still continued to be aggressive. I was absolutely disgusted. He is not a security guard and I’m 100% sure that is against his job description to forcefully prevent someone from entering, regardless if they’re a member, which I am. I showed him my membership card as I walked out and told him I would be reporting him. Completely outrageous.

Negative experience: SCAMMER- STAY AWAY FROM THIS GYM I signed up trial with this gym, I didn't like the experience in the gym so I cancelled the membership with in the trial period. Since then it's been 8 weeks that they keep debiting from my account. I called every week few times to ask why am I being charged. They told me their club manager will call me back or refund. I never got a call back plus they don't stop debiting from my account. Somehow I trusted this gym Staff and shared my account details when sign up for trial. But I feel it's not safe. All the staff lie everytime I call them their names are Tim, Lisa & Luke. I've been scammed but I just want others to not get into their trap and loose your hard earned money.

Negative experience: Closer to a two-star highway motel than a ‘Platnium’ fitness centre in Sydney CBD. Unfortunately, this is the decline Fitness First. This club in particular looks okay from the outside but is completely dilapidated and rundown in terms of its change room swimming pool saunas steam rooms and overall guest experience. In particular the bathrooms where literally half of the lockers do not work or are missing doors. Mould is rampant through the showers. And while the swimming pool has water in it which is clean two of the saunas and steam rooms are always out of action with creaking doors broken heaters, mouldy roofs.. even the staff empathise with the customers that this Club is not a great example of what the Fitness First brand used to be. Literally the only reason I go here is for location convenience but I’m actually getting to the point now where I’d rather take my $75 per fortnight and travel somewhere to a reasonable gym.

Negative experience: This gym is dirty, the change rooms are not kept maintained with lockers broken off the hinges. Also every single sanitary wipe dispenser was empty. Don’t expect us to clean your equipment if you can’t even be bothered to refill your equipment.

Negative experience: This has become the dirtiest gym in Sydney. Equipment is outdated and in bad repair. Most of the lockers are broken. Doors hanging off. I was an original member when this gym was living well. Since fitness first took over has been run into the ground. I tried to cancel my membership. I never singed up with fitness first my membership was taken over by fitness first. It has taken me two months to cancel my membership. I did not even have a contract. I emailed the manage who is never there. With no response. There are plenty of good quality gyms in Sydney.. Give fitness first a miss they are badly managed, dirty and unprofessional.

Fantastic experience: It's the best because it's fully fitted out with a gym, pool, saunas, and steam rooms. The location is great. The WiFi works on the machines. 24/7 access. I love being able to store my gym bag in the locker room while I attend an event or work in the city.

Negative experience: Considering this is a platinum club connected to the Hilton, I would expect at least basic cleanliness. The cleanliness and upkeep of this club is poor. This has dropped significantly since it changed from Living Well. Wipes & sanitiser are often empty, women’s toilets & sanitary bins are dirty. There is equipment left everywhere and empty coffee cups. Just to name a few things. There should be regular checks scheduled for front desk staff to check and tidy. If I worked here I would be embarrassed.

Negative experience: Some people can be strict and mean here the rest is nice and good therfore one is enough.

Fantastic experience: Allan showed me this gym today and I am thinking of coming to this gym for the classes and equipment. I really liked it.

Fantastic experience: 遂に見つけた、シドニーでプール(水風呂)とサウナ、スチームサウナ、ととのい椅子、冷水機が完備されていてバブルバスまである至高の空間。 まさかメンバーシップであるFFのPitt Stがこんな空間だとは梅雨知らず、全てを目にした時は正に青天の霹靂で思わず感動し過ぎて日本語の独り言が沢山出た。 サウナルームが2つあり、1つは低音で岩盤浴くらいの温度。もう1つはヘビロテしている80℃前後の高温ルーム。広めで2段。 スチームルームもあり、蒸気熱めでサウナルームに飽きたら利用してる。 プールは25mで温度は30℃前後。 嬉しいのが冷水機の水はしっかり冷たいのとととのい椅子と寝そべられる椅子が完備されているところ。 シドニーに来てからずっと恋しかったお風呂も使えるので完璧でしかない。 ジムエリアも広く、快適で清潔。ここを見つけてからmosmanのFFには行かなくなってしまった。。

Fantastic experience: Great session today with Allen, I have never feel that strong before, I love being push to the limit and find out how strong I am!

Negative experience: Total scum. I called while I was in hospital to cancel my trial membership and they agreed to waive the fee. I had only just gotten off life support the day before. I never even activated my membership or used the gym at any point in time. They agreed and asked me to provide a medical cert. I could not get one until I was discharged from hospital. Because I was homeless at the time and therefore preoccupied with more pressing concerns, I did not get around to sending it. They did not even bother attempting to contact me before passing it off to debt collectors, thereby ruining my credit score and leaving me to be hounded by other unscrupulous thugs of their own ilk. Shameless.

Positive experience: Está bien todos los gimnasios tienen para todo tipo de ejercicios pero unos son más especializados entonces recomiendo visitar más de uno

Negative experience: Small space and it’s more like a hotel gym with outdated equipment. Also another Fitness gym that needs a refurbish.

Fantastic experience: Chloe who is a PT at this gym interrupted her own workout to help me with my technique. She’s highly knowledgeable and kind. Thank you

Positive experience: Great facilities and general workout space. Unfortunately my recent visit on a weekend was less than great where two male staff members were incredibly obnoxious, unapproachable and they argued with each other in front of myself and customers instead of serving them. I still use the gym but would need better staff with more a customer service focus who have a bit of discernment and professionalism

Negative experience: I’m new to Sydney and have been looking for my next gym, so I’ve been making use of free trials at various gyms… I was a bit disappointed with this gym, there are limited machines and the weight section is a bit small, that being said, it is great for someone who needs to basics and wants to kick start their fitness journey. The plus is that this gym has a pool, but I was not able to use this with my free trial… for me, this gym was not the one… but I can see it being very convenient for others.

Negative experience: Hello There, I just joined your club. I went to your club on my first day for a swim. This is what I found in the ladies room. This is very disgusting very not hygiene very poor. Used band aid in the bench, empty wine bottle in the cubicle dressing room, tissue on the floor, most of the locker are dusty! If you can not do something about it, I'd like to cancel my membership because this is very under the standard Zero classification of Platinum Gym Club. Beside that i have to protect my health. Your response is much appreciated.

Fantastic experience: Excellent service by Allen !

Negative experience: no equipment at all, came when it was not very busy and everything is taken , no lat pull-down!? no cable row? only 2 squat racks . how do u expect me to hit back in this tiny place

Negative experience: I had three personal training appointments scheduled. It was canceled twice due to his selfish reasons. So I didn't reply. Then I met him at the gym and he ignored me. Also, there is no cancellation plan, so you have to pay in full for the first year of the plan. I didn't know that so I was a little disappointed.

Negative experience: Incomplete gym, dirty, outdated equipment, and lacking maintenance. Worst club for sure. Looks like cross fit gym

Negative experience: Customer service is good, however the cleanliness of showers and bathrooms is not good, they should improve on that.

Negative experience: Great range of equipment and friendly clientele but the locker rooms are always a bit of a state. There has been more broken lockers than working for the past 4 months

Negative experience: Should avoid this one if you want to do weight training around 6pm. Very limited equipment (one of the least for FF in CBD) vs many many visitors. All PTs are working at the same time, who have occupied the machine for a long time. More than half of the lockers are broken and just getting worse and worse. Only pros is the friendly staff as I never use the pool.

Negative experience: Be careful of thieves from the Hilton hotel (or entering from the hilton?) who uses the gym. Today some of my belongings were stolen as I just turned my back only 2m for less than a minute. This gym also has a different crowd, vibe. People look at you with insistence and particularly at your things. I should have been more careful because i did not feel safe and it was good intuition. as I’m reading Google comments, I’m not the only one who got their stuff stolen and someone even had their locker broken into, only a year ago. BE careful, some people come here to steal your things. Otherwise the classes are great, staff very my friendly and helpful. Equipment a bit old but not as bad as kingscross. Just be careful of the Hilton guests and the showers often crowded and quite dirty, today one shower litteraly had gravel and dirt in it. It’s not the case in the other fitness first in the city which have pretty clean showers.

Positive experience: I'm dissatisfied with Fitness First Hornsby due to outdated and malfunctioning equipment, along with limited options during peak hours. However, the staffs is commendable. Regarding Fitness First Pitt Street, Sydney, I've had a disappointing experience with their customer service, especially the reception and manager, who provided poor guidance and lacked professionalism in communication, with frequent and excessive calls after joining. Giving 3 Stars only because of Good attitude from Hornsby Staff otherwise 1/5.

Negative experience: Showers and saunas etc are filthy. Showers are infested with bugs and have been for a long time, there is mould on the shower gels. The whole place needs a good clean but very unlikely to happen.

Negative experience: Super poor customer service provided by the staff member Leven.

Fantastic experience: The size of the gym is perfect, not too small or big. The ventilation system is very good, the place is clean and tidy. Big thumbs up!

Negative experience: Men's showers are disgusting, full of pests on ceilings, moisture... Staff members are aware and not doing anything about it. Well located but very bad maintenance. Not sure if it meets Hilton's standards!

Positive experience: I love it!! a lot of space, many activities, classes, the pool amazing! Just try to avoid pick hours gets really busy, and unfortunately the saunas not always working many times are in maintenance

Positive experience: It's considered Platinum but that's just Fitness Firsts way of saying it has a pool, weight facilities are minimal and only good for a upper body workout so plan accordingly.

Positive experience: ヒルトンに泊まっていた為、こちらのジムを利用する事ができました。 最低限以上のものが揃っていると思います。 わりと午後から夕方にかけて混んでるので、注意が必要です。 マシンの数は割と少なめですが、フリーウエイトエリアは充実しています。 パワーラックがゴリッゴリのパワーリフティング仕様で、手につけるパウダーまであります。 ヒルトンに泊まってる方は是非利用してみてはいかがでしょうか。

Fantastic experience: Very clean and nice staff!

Fantastic experience: Great

Fantastic experience: Great pool and hot tub

Fantastic experience: Great gym...has everything!

Fantastic experience: Well appointed and resourced

Negative experience: Not a bad place over all but the receptionist guy on Sunday afternoons has a super bad attitude, not helpful at all when it comes to refilling stuff and is rarely there at the reception

Positive experience: Bit scant on equipment. Nice space. Changing rooms a bit run down.

Fantastic experience: The gym is pretty decent but what makes these guys stand out is their excellent customer service and overall pragmatism

Negative experience: Not deserving of the Platinum designation. Change rooms and shower facilities are awful and not much equipment either.

Negative experience: It's probably the worst FF I have been too. Very limited in equipment and pretty dated looking.

Negative experience: Huge gym. A little messy with weights lying around from inconsiderate users. Horrendous wifi.; Almost non existence. Certain equipment are pretty worn out.

Positive experience: Not bad, not a huge weights area but enough to get the necessary in. Pool, sauna and steam rooms good to relax in after. Except 1 of the 4 is usually out of order.

Fantastic experience: I could not have found anyone better than Oscar: I only have words of appreciation and respect about his profesionalism, humility and dedication. I strongly recommend his services. Congratulations. @oscarmz_au

Fantastic experience: Oscar is an amazing coach, he has a lot of knowledge in training and nutrition. He adapts to your needs and gives you a personalized training and diet to achieve your goals. @oscarmz_au you are the best!

Negative experience: I wasn’t allowed entry after staffed hours. They still charged me and said I can come during staffed hours and I was still on a membership still. Even though I wasn’t able to access the gym when I wanted and could actually go, which was after hours! I’m now being asked to pay for a product I didn’t receive.

Positive experience: Facilities are great, haven't tried the swimming pool. The only thing maybe the toilet in the evenings is not so clean, although 80% of the responsibility is from the users itself.

Positive experience: Very small with limited machines and racks for a platinum FF! No Lat Pulldown, hip abductors, back extension, Hammer machines and many more. $5 for towel hire. Not enough airflow. The colour scheme is nice though.

Negative experience: This gym is feral. Broken toilets (the pictured one has been for almost a week), broken lockers, mould, it's usually a mess, broken equipment and a really poor assortment of matts, rollers, weights etc. The saunas had been out of action for ages, given the lack of hurry on repairing the loo i just don't believe that they are waiting on parts Whenever I've alerted staff to an issue they could not care less.

Fantastic experience: Oscar is the perfect combination of professionalism and passion for what he does. He listens to you, gets involved and takes care of every little detail, making decisions that adapt to you and that, at the same time, help you improve yourself day by day. Furthermore and above all, he has a lot of training in the subject and always finds, with reason, the best option. I contacted him 9 months ago and since then, he has been adapting to my personal situation, helping me change my habits and getting me to understand what this new lifestyle means. I can not be happier!!! 100% recommended, @oscarmz_au

Negative experience: I'm coming to Google because it's my last option, I've been contacting the gym for 1 week to transfer my plan and the gym just makes a fool of me. I've already sent 5 emails, I've called 2 times, and I've also been in person and NOTHING to resolve, they say they'll send the link and it's not sent!!!! I WANT A SOLUTION FOR MY FIRST FITNESS PROBLEM

Positive experience: Good gym with most of the equipment you ever need. 24/7.

Negative experience: The most appalling and disingenuous institution I’ve ever had the displeasure of dealing with. I signed a 12 month platinum contract on 19/11/2021, and expected the contract to end at the end of the 52 week term (which is detailed in the contract). Went into the gym and spoke to a team member a month before my contract was supposed to terminate- just confirming that there was no other action that needed to be taken. He said that it would terminate automatically, and I naively took his word for it. Come a year and 4 months later, I am still being charged for this membership. Just got off the phone with another member of the team today, who when I raised my issue told me there was “no evidence that I wanted my contract to terminate” and that if I attempted to block the direct debits from my account, or cancel my card, I would be met with debt collectors. Turns out i was signed up to another 12 month contract without my knowing, with no contract or correspondence sent to me. Please avoid at all costs.

Negative experience: There was literally a swarm of bugs crawling in the ceiling while you shower... the vent was also incredibly dirty, overall just didn't have much confidence on the sanitary standards of the gym. Asked to cancel because of this and still had to pay a lot in break-free fees... I think such an unsanitary environment should be reason enough to cancel without any fees to be honest. They also don't seem to understand the problem - it's not just that the bugs are there, but that the standard is low enough that they allowed it to get to that point... just killing the bugs now doesn't fix that.

Positive experience: I enjoyed visiting this gym, the facilities were pretty good and I liked the range of equipment. Although it is smaller than other Fitness Firsts in the area, it was enough to get a good session in and not overly crowded. Some of the equipment needs a bit of a refresh, particularly those with rubber handles where there is a bit of wear and tear. I am interested to come back and use the small pool. It looks like a good getaway from the bustling city. The only thing that I didn't really like was the staff member at the front. It was my first time visiting, so I wasn't sure where the change rooms were and when asked they didn't seem inclined to help.

Negative experience: Worst gym experience ever After complaining about the hygiene of the facilities to the incompetent Manager Jessica multiple times nothing was done Changed rooms are filthy and not cleaned at all and sauna has dried mould under seats from the sweat men use the sauna in crusty underwear not appropriate swimwear and everything is run down and broken The pool and jacuzzi is also used by Hilton hotel customers which I find embarrassing. Don’t bother signing up even the staff quit because they are sick of all the complaints!

Negative experience: The female changing room smells bad . Toilets were dirty. Showers rooms do not seem to be cleaned daily. No disinfectant rolls . No one bothered to replace. The rubbish bin and swim wear dryer are rusty. It was way better 10 years ago when it was owned by Hilton. I am not sure whether I wanna continue my membership in future.

Negative experience: The behaviour and service of Jessica, supposedly club manager of Pitt Street Platinum is very poor and not acceptable. After an unsuccessful response to my complaint I tried to raise it via ff app and my access was removed. To elaborate on the situation: David Reinhardt, one of the personal trainers wearing a FF shirt was using multiple equipment simultaneously and for long time, not willing to share. This in a tiny gym with few machines so during peak hours this behaviour is very annoying and selfish. When complaining to the club manager, she indicated that there is nothing she can do because personal trainers are contractors that do not report to the club, despite representing the brand by wearing the logo. When asked her to think on an hypothetical case of two members in similar situation she said again nothing she can do. When I asked about her supervisor email or phone she refused to provide it and when I try to complain in the FF app, the feature was not responsive to me. Very disappointing.

Negative experience: Pathetic service and rude staff. Currently two saunas out of order. Ongoing issues with lockers. The sales consultants very rude when at front desk. No shortage of mould in the showers and roofs. Management and front desk will make up every excuse for not fixing problems.

Negative experience: I wanted to share my experience with my Fitness First membership. I joined primarily for swimming and the steam service. However, I've been facing some challenges with the steam room facilities. One of the steam rooms has been out of order for almost a year now, and the other one requires manual restart every 1-2 hours. This has been quite inconvenient as I often have to remind the staff to turn on the steam. I've spoken to the front desk staff about this issue, but it seems even they are unsure about the situation. There have been instances where they claimed to have fixed the steam, only for me to discover that it's still not functioning when I enter. This situation is frustrating because it has led to me having to cancel several sessions due to the non-functional steam rooms. Additionally, on a specific day at 1 pm, I realized that there was no shampoo or body wash available in any of the shower rooms. I personally checked all of them, and it was disappointing to find them empty. I've noticed that the payments from my account are always processed without any issue, but the maintenance of facilities and timely fixing of issues have been lacking. It's disappointing that such seemingly simple problems are taking so long to be resolved. I believe it would greatly improve the overall experience if there was a consistent roster to ensure that the steam rooms are always operational and that necessary amenities like shampoo and body wash are consistently stocked. I hope that the management can address these concerns promptly, as they are impacting my ability to fully enjoy the benefits of my membership.

Fantastic experience: Signed up for a 5 day free trial on Monday, started going on Tuesday. I now can’t stop going as the staff are so friendly and welcoming and the facilities are insane! They have everything! Pool, jacuzzi, 2 steam room, 2 saunas, provide towels, showers have shampoo, conditioner & body wash, hairdryers, hair straightener and a curler for the women. They have everything you need there so you can just go straight to work from there! So convenient! Had a PT training session and it was a great experience, my now new PT David was so supportive and helped me get through my first session. Overall the greatest gym experience I’ve ever had!

Fantastic experience: Spacious and simple, this gym has all the essentials. The equipment is modern and so well maintained that it’s probably one of the cleanest gyms I’ve ever trained in. It’s never been busy even during peak hours and the staff members are generally pretty attentive and friendly. Plus the lighting is great for admiring yourself in (see attached photos). If you’re looking for a quiet gym with plenty of space, this one’s for you.

Negative experience: Limited equipment and free weights. In 2021 and no digital scale?

Negative experience: Why are your members and trainers not using towels? Gross...

Negative experience: Front desk needs to know some public speaking, guy had very bad attitude and was speaking disgracefully! Looks like he was forced to work over weekend, 24th oct-12ish pm

Negative experience: Bad experience!! today staff like force me out, when i want to sign in as a new member ..i know its been late..but i saw the website there is a chance for 5 days trial too even im not 24 hours member. Look like he was in hurry to get out from the job..lol Poor service !!

Negative experience: Fitness first forced me to pay for my membership over the past 20 months even though they knew it was not safe to use their facilities. I will never use them again. Shameful behaviour...

Positive experience: Another fitness first gym i goto. Just smaller than Bond street or George street but it has a swimming pool jacuzzi, suana and steam bath!

Negative experience: The sales team won’t tell you that you can’t cancel your membership before you sign the contract unless you asked. Moreover, the manager is very rude and detached.

Negative experience: Have tried to contact the gym for the past week with no luck. Held on 1300 number for hours and contacted another branch. They told me the pitt st branch would contact me within the hour and still haven't heard back days later. I've been charged again and still no way of contacting them to cancel the membership

Negative experience: Is it really so hard to fix lockers? Almost half of them don’t work for like half a year already.

Negative experience: I cancel my membership within the cooling period, but i still do not get my refund, and I already went to the reception and to call the phone number many times until now, which is useless.

Negative experience: The girl that works thier in the morning just WOW. What a attitude she has. It you don't like what u do for work get a new job.. Fitness First Management that's not the first thing your clients should be dealing with on entry of your club

Fantastic experience: Great facilities, equipment, and atmosphere. The team and I attended a group class. Awesome Barre Attack instructor, she killed our glutes for sure! We've committed to doing Monday Barre Attack as a regular session!

Fantastic experience: It is a great gym, it is a bit small but it has all the essentials and it is super tidy. Staff are very helpful. Indoor swimming and sauna available as well.

Negative experience: This place is dis appointment. I go their for trial with excitement . But no one show me where to start or to find the locker room nor they dont give me key card or keys that I can access the facility I tried to be independent . But I need up hopeless and just leave the place. But thanks for Jordan of the zone ff pitt street need a person like u thanks for helping when I got trial at the zone . Just that the zone is not the place for me in independent trainning .I might be an Asian thats why ...

Negative experience: I had my locker broken into last August 2, 2022 at the Pitt Street Branch. No one bothered to contact me at anytime to ascertain my identity . NO CCTV footage can be given to the police by Fitness First. Fitness First did not even reach out to contact me for any possible updates as to why that was so or what was happening for that matter. The only time I heard from Fitness First was when they were asking for updates to my payment. And I could not make that payment because my credit cards were also stolen that day. Please expect the poorest of security from this branch as any one can simply walk in and out of the building - including the locker and swimming pool areas. They will not check your identity. Please be warned that I am not the only person to have my stuff stolen at this branch. Please don't expect any care from the management or the company Fitness First.

Negative experience: Oh man, I really don't know how many stars I should give.. But not many, that's for sure. The front desk is awful. Extremely inconsistent costumer service (has not changed since 2014 when I was member @George St) Mostly negative. Still after the money only and very pushy with little to no interest in fitness, working out or generally no interest in the costumer really. Has a sauna and a steam room and a pool. The gym is very disgusting from the changing room, showers and toilets (which are as disgusting as it gets) to the gym ground itself where people generally don't seem to care much about hygiene + staff don't seem to care either. Equipment is overall modern and acceptable but would still expect a little more for the dollars spent. I am with Anytime Fitness now and very very happy. If you don't care about a 25m pool, sauna and steam room (which are quite nice after a good workout actually) I would recommend you go elsewhere. Dan

Fantastic experience: Great gym - has pool / spa / 2 saunas + 2 steam rooms too. Good equipment upgraded in March 2011. Free towels included so I dont have to lug one round all day at the office! Staff are super friendly, smaller gym but they know you by name. Also flexible with billing if you need a Debit put on hold etc. Fav gym in Syd (though Virgin is bigger, but depends what you're looking for).

Fantastic experience: I like this place, very big & spacious and 2 saunas & 2 steam rooms with a pool & a professional spa…luv it

Fantastic experience: Great. Lovely environment.

Fantastic experience: Amazing Gym Equipment Covid-19 Hygienic and Easy Accessible change Rooms

Fantastic experience: Clean underground fitness facility

Fantastic experience: Very well maintained, friendly staff and good classes!

Positive experience: Could have been better if there would be more machine. Cable lat pulldown is missing. Overall nice facility and modern

Negative experience: Stay away from them - I had canceled my subscription during Covid but they continued to charge my card! They just do not seem to understand the word "cancel my agreement"

Negative experience: The worst fitness first in the Sydney cbd. Staff are unhelpful and really quite rude. Most classes are poorly run with instructors not watching peoples form. The only good thing is the barre classes

Positive experience: Hi there, are you checking if the temperature of the water is warm enough?. Everytime I have gone to the pool lately, It is freezing cold. It is not possible to swim there. Whoever that could swim in there is a hero... The staff in the reception is very friendly, they are doing a good job.

Negative experience: Bianca is always unhelpful and unfriendly. Thanks to her and others like her I am cancelling my contract and leaving to competition. Also their personal trainers are very different levels so it's a hit or miss when attending their classes, yet we as customers don't have any discounts when we attend a class with inexperienced trainer. Waste of time and money.

Negative experience: Good gym and facilities. However, the front desk on Saturdays needs to work on their customer service skills. I find one very unfriendly and barely acknowledges people walking into the gym. It's like they don't even want to be there. This is not consistent with other Fitness Firsts like Market St, where the reception is much more friendly. There is a clear contrast, and management at Fitness First Pitt St Platinum should review and work with the team on basic customer service 101 skills.

Positive experience: Hi there, are you checking if the temperature of the water is warm enough?. Everytime I have gone to the pool lately, It is freezing cold. It is not possible to swim there. Whoever that could swim in there is a hero... The staff in the reception is very friendly, they are doing a good job.

Fantastic experience: An excellent fitness club house for those people who live in city or finish work nearby

Fantastic experience: Less people, love it!