Virgin Active Pitt Street

Negative experience: A lot of issues.Consultant "mistook " and exaggerated bonus for signing a contract .Manager thought me want to take an advantage with an impatient look.Wrongly system adds your strikes,making you unable to book class.Reception said he would book me in but he did not.Now what I can do is to wait.No one solve it and show some sympathy.SAD.

Fantastic experience: I have been training with Monika for about a year and k cant recommend her more. Very consiatent and thoughtful. Her exercises are well designed to meet my particular needs, specially when adjusting for injuries.

Fantastic experience: Amazing PT, Grid, and Boxing sessions with Sherene! I am disappointed she’s no longer doing lunch time Grid on Thursdays, was the best class to hit up before late work shifts. She’s always pushing us to give our best during the classes, looking forward to the next session with her!

Fantastic experience: I’ve been with virgin active pity street for so many years and it’s been absolutely a great journey so far! Love all the classes especially my favourite trainer Sherene!!! ♥️ would love to see more diversity of the classes in the soon future and see Sherene and also Jon more in the classes please since warm days are coming!!!!

Fantastic experience: Attentive staff & amazing cafe. Both baristas are excellent

Fantastic experience: Excellent gym, huge range of gym equipment and lot of great classes, plus sauna and spa, my favourite! And, the gym is opening at 8am on Sundays now! I love the 10:30am yoga class for 75mins on Sunday!

Negative experience: I previously had an issue with another gym that, without any warning, suddenly increased their prices after I had been a member for a year. There are also many gyms that are fair and do not change the initially agreed-upon price . It is normal to review prices, and there are price changes for new customers. However, many gyms keep the price the same as it was at the time of contract for existing customers. They couldn't attract new customers, so they resorted to raising prices for existing members, which felt like a scam. Typically, they monitor a customer's gym usage and, after a certain period (1 to 1.5 years), they increase the price. Disliking such practices, I asked upfront if they would raise the prices, and they promised to give a two-month notice, which I have evidence of. However, after the one-year contract, they sent an email, akin to spam, announcing a price increase with only a 2-3 week notice. When I inquired about this, I received no response despite emailing 2-3 times. It's clear they lied. If they don't keep their promises, I wouldn't have joined the gym in the first place. ※ A 'great offer' means that conscientious gyms do not change the price at the time of contract; they keep the price the same as agreed upon. Prices can vary by gym branch, and some gyms maintain consistent pricing even across states, making it possible to contract at a lower rate with branches in rural areas, for example. Less conscientious gyms often impose a binding period of about a year( it's normal that the price cannot be changed when there is a binding period)., and once this period ends, they assess how frequently customers visit and may raise prices accordingly. This is a typical marketing tactic where they gauge that frequent gym visits indicate a customer's reliance on the gym, making price increases seem justifiable.

Fantastic experience: My review will focus not on the facilities, which are really amazing, but on the personal training. I have been lucky to have Paz as my PT and it has really been a great experience. Unfortunately I have a back injury and Paz has managed to do a personalized routine that does not affect my injury. The level of professionalism, knowledge (and fun) has been unbeatable. Thanks to Virgin Active for having workers like this. It is a relief to feel in good hands. Especially when you are injured.

Positive experience: I’ve been a member with Virgin Active for nearly a decade. I love their facilities and staff. This is the reason I’ve stayed so long. However, recently another member came up to me in the sauna in front of a roomful of people and said he stalked me on the Internet. He said he heard my first name, the company I worked at, found me on LinkedIn and carried on his search. I told the local staff and they were very empathetic. When management spoke to him, he confirmed he stalked me. However, management only gave him a warning- they didn’t remove him. I only got one month off my membership. This infuriates me. I’m told I’m cared for but not enough. This individual poses risk to the safety of 3000 members for the sake of keeping an extra $50 per week. I ask at what point will be enough for him to be removed. I also mentioned to management the number of recent stalking and domestic violence cases against women in Sydney and the hit show, Baby Reindeer but this was not enough. I hope management at Virgin Active will one day pay as much attention and care for their members’ safety as they do for their billboards.

Negative experience: I'm posting on behalf of a friend who had a horrible experience at this gym. One day, after finishing her training, my friend went to where the lockers are located, where she had previously stored her belongings. When she tried to open her locker, the alarm went off due to a technical issue. Around the same time, another (white) girl experienced the same problem and called the receptionist. The white girl had her locker alarm resolved without any issues. However, my friend, who is Black, was questioned by the staff member who doubted her. The staff member asked what was inside her locker, the locker number, and even insisted on checking her password. This experience left my friend feeling unfairly targeted and humiliated, especially since the white girl did not face similar scrutiny. It's disappointing that the gym staff handled the situation differently based on race, and my friend felt discriminated against during what should have been a routine incident. We hope the gym addresses these issues to ensure fair treatment for all members, regardless of race.

Fantastic experience: Darrel is the most welcoming gym member I have seen. She is so friendly and supportive with everything. Five star reviews for costumer service.

Negative experience: I did always look forward to a Sound Bath session with Seb on Thursdays, until I was told that I snore and that I am disrupting the rest of the class. My brother is dying of lung cancer and the sound bath was an amazing way to decompress from the stress of being powerless to do anything for my brother. It is truly awful to watch someone dying of cancer. So going to the gym and being able to put my mind on other things for an hour was great. I even told all my work-mates how amazing the class was. But today I was asked to be "mindful" of my snoring. How on earth could I do that? If I had the power to control my own snoring, then maybe I would also have the power to cure cancer. I'd still take the second option, if I could. I've cancelled my membership so that other people can get a reprieve from their "real" problems.

Fantastic experience: Good facilities. Shoutout to Note & Nali. Good coffees and friendly

Fantastic experience: I visited Evelin’s cycleburn class and it was awesome Super energetic trainer who wants you keep you going. All the comments and music was on point Definitely visit again

Fantastic experience: As a long-time member of Virgin Active, I've consistently enjoyed my café visits, all thanks to Miss Note's exceptional service. Her friendly demeanor and attention to detail truly stand out. And the smoothies? Absolutely delicious – my favorite is the Açaí. Strongly recommended!

Positive experience: Instructors are great the toilets are always dirty I raised a couple of times with the staff but hasn’t been actioned it’s so disappointing for the amount of money that we pay !!!!! Also people jump in to the pool and sauna straight away after the classes and they are all wet and sweaty and smelly !!!

Fantastic experience: I’ve been attending Evelin’s spin & body pump classes for a couple years. Evelin is a great instructor cause she takes the time to explain and help as much as she can in the classes. Highly recommend for you to attend her classes you’ll always continue to come back as they are addictive.

Fantastic experience: The real truth is once you get yourself a Virgin membership you never go back to other s…tjust wanted to rhyme! No seriously, this is the most amazing club ever! In terms of services and classes offered, timetables and staff. It’s true, it costs u a little bit more compared to others but seriously, u will never regret! It’s soooo worth it! An extra appreciation for my pt, Monika! She is the best supporter as she keeps pushing me and her knowledge is next level! She has been training me since December 2023 (never skipped a workout since then) and I lost 7 kg so far and had incredible improvements in my overall strength performances (went from 80kg to 140kg on leg press, from 60kg to 120kg on hip thrust, I am finally working my back properly and can pull up at the machine 45kg when I started at 60 and so on). Keep up with the good work! Giorgia

Fantastic experience: Virgin Active Pitt St Gym is an outstanding fitness destination nestled in the heart of the city. The gym offers an array of amenities, including a luxurious spa and a pristine pool designed for swimmers. With diverse classes catering to various fitness levels and preferences, along with a relaxing sauna, it's a haven for wellness enthusiasts. What truly sets it apart is its spacious layout, providing ample room to move and explore different workout routines. Whether you're a seasoned gym-goer or a beginner, Virgin Active Pitt St Gym has everything you need to elevate your fitness journey to new heights. Highly recommended for those seeking a premium fitness experience.

Fantastic experience: A complete gym and extra amenities AAA+ Personal trainers are awesome and they care about your individual goals. They are very knowledgeable in movement and health. Following the guidance given by the gym instructors and personal trainers results in fewer injuries and more consistency and attending classes or workout floors for all the clients attending this gym.

Fantastic experience: Just passing through from Perth. First time I have experienced a gym with so much to offer. Staff were very friendly. Plentiful equipment to use, lots of variety as well. The sauna and hydrotherapy pool are a must use after a gym session. 5 stars, hope to visit again

Fantastic experience: Virgin Active Pitt St has great amenities, classes and the staff are friendly and helpful. (Reformer pilates classes book out way too quick though, wish there were more classes!!) Xavier is an exceptional personal trainer! His dedication, knowledge, and motivational approach have transformed my fitness journey. His personalized workouts and insightful guidance have not only helped me achieve my fitness goals but also made each session really enjoyable! I highly recommend Xavier to anyone seeking a supportive and effective personal trainer ❤️ ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: This gym has been THE BEST gyms I have even been to. The endless classes available, the staff and the gym floor has been great. I have to give a shout out to Jaden one of the personal trainers made me feel so welcome as a beginner. Motivating me and showing great service. He is really an asset to the gym. While there all the staff have been really nice and helpful especially for someone new to the gym. 10/10 would recommend joining here

Negative experience: I love Virgin Active in general, lovely facilities but you guys need to improve your hospitality and system. This is not a cheap gym, your staff is miserable, I called 6 times today even I called in front of the staff member in the front desk and he did not pick up the phone! I told him: Mate I needed help I was lost and you don’t pick up the phone! He was so rude and just said “just go online” then he just ignored me and started talking with other people and staff member and the phone still ringing. I complained to the manager and he came in a very passive aggressive attitude, he doesn’t even asked my WHY, I asked to speak to him he just came straight away to attack me. And just said the same answer “If you need help just go online “ I don’t care about the strikes, I just wanted to let him know that you need to improve your system. When I was just talking to him I told him: look the staff in the reception just speaking with the other staff member doesn’t care about hospitality or the phone. You guys are literally hiring kids that they don’t care about customer service. I just left feeling miserable! Such a bad experience just feeling that your brand doesn’t care about your members and clearly just staff members needs a bit of manners and hospitality. You love to charge your membership but it seems that you don’t like to improve.

Negative experience: The trainers at this gym are great - particularly Xavier and Chris (I wish I could give them 5 stars). However, the management of this gym is completely sub par showing a clear message to long standing customers that they do not value them. I have nothing to say other than very very very disappointing.

Fantastic experience: Louis Settle is a great personal trainer and asset to the gym. He is friendly, approachable and worked with me to help me achieve my goals. Would highly recommend him.

Fantastic experience: I've been training with Louis Settle for nearly 2 years now. His programming knowledge is unrivalled. I've managed to gain at least 6kg of muscle mass from a very high previous training age already. 100% would recommend him across the board beginner or advanced gym goer.

Fantastic experience: Monika S is the absolute Best PT Trainer I’ve ever had!! Virgin Active Pitt St is by far one of my favourite gyms I’ve been to - clean facilities, good ventilation, awesome equipment (almost never out of order)! Highly recommend!!

Fantastic experience: Absolutely love the Reformer Pilates & Reformer Athletic classes with Elaine & Vera!! I used to do a range of classes from boxing to pump to Pilates however, the Mon & Wed Reformer classes have easily become my favorite. I’ve been the most consistent ever, since finding these instructors and it’s really paid off; I’m stronger, leaner and have now purchased a reformer to keep up the practice at home. My friend Laura now joins me for the 2 classes/week - we have such a great time. Thank you Elaine & Vera! Laura and I love your classes. Hayley x

Fantastic experience: I have been training with Louis Settle from VirginActive for the past few years, initially online and now face-to-face. My brother originally introduced me to him and indeed he also still trains with Louis and I could not be any happier. I know that I would never have achieved the level of fitness and wellness I have at my age, if not for the personal attention given in my training sessions. Louis is always very encouraging and has a vast knowledge of his profession. I would recommend him in a heartbeat having also met and trained with a couple of the other trainers for over a decade now. I aim to continue to train and maintain a good level of fitness with his help for a long time to come.

Positive experience: The equipments are very old compare to other Virgin active centres. I

Fantastic experience: Good facilities, great trainers Worth the money

Fantastic experience: Nice staff. Great facilities. Definitely the best gym in the CBD.

Fantastic experience: Went into sign up today at Pitt Street, Sydney awsome staff and very Friendly starting my first session tomorrow looking forward to going back.

Negative experience: An awful gym, terrible service. Never a time when something isn't broken inside whether it be machines, spa, there's even mould.

Fantastic experience: Pretty neat gym. The yoga teachers are all so good (if you know thr basics of yoga).

Fantastic experience: The best gym in downtown, no doubt about it. Decent amenities, good selection of activities, helpful staff and convenient operational hours.

Negative experience: Hi team, kindly fix the dry sauna so it is operating at 87 degrees Celsius again.

Positive experience: it is only 11am and all 4 toilets in the male change room are very dirty. disgusting

Negative experience: 12 months lock in. Freeze for holidays is $7.50/week. Takes $0.95 in fees per transaction, this doesn’t change whatever your payment method is. You cannot prepay. They don’t know how you pay or if you paid. You have a 14 days cancel period which got me out on time.

Negative experience: Under the free session with personal trainer just advertising about price ... I have never keen on work out with personal trainer and never ask to get information. I got a phone call from reception and she booked me then said I can get towel and water from reception before start my free session really expect to work out with trainer, then level 3 trainer want me to go app to do payment after presentation...just waste my time nearly 1 hour ...really disappointed

Negative experience: came to try the club out and do a body scan due to a recommendation from a friend. excited to try/see the facility i spent half of my lunch break getting their from my office only to be told that cash is not an acceptable form of payment for a training pass. zero empathy or care factor from the reception staff. disappointing experience unfortunately

Negative experience: I am really disappointed with the customer service in Pitt Street branch for following reasons - The Phone in female change room does not work for more than 4 months and most of the members let them know but they still have not fixed it and every time we had to go to reception and ask for help for lockers. - Most of the blow dryers are removed because they broke down or were stolen and now for more than 2 months they have not been replaced and it is just couple of blow dryer and it is really annoying during the peak time in the morning. - Early in the morning shampoo and conditioners are empty.

Negative experience: The trainers, particularly Chris, Jon, and Xavier are unreal. Membership staff who do no value your business. When any problem is raised with them, they automatically suggest you cancel your membership. They also have a freeze policy where you have to give up to 20 days notice plus an expensive freeze free.

Fantastic experience: I just wanted to write a review about how much I enjoyed my personal training sessions with Sherene. I have always been intimidated by the gym and avoided using equipment because it all seemed so overwhelming. Sherene was absolutely amazing at putting my mind at ease, with her calm, approachable and knowledgeable nature. She was always so friendly and upbeat, instructing me in a very clear and well-explained way. She always went above and beyond to make my personal training sessions amazing - they were tailored to what I needed, and she made it clear I could contact her with any questions I may have. I would recommend Sherene as a trainer to anyone, and hope that Virgin Active gives her the recognition she deserves. Thanks so much again Sherene!

Negative experience: Very unfortunate to be served by a guy named Michael. New, young dude with slight curly brown hair and poor customer service. Happened around 6pm on 4th of May. He scanned me in and decided to process my payment as well. Then in the middle of the payment came 6 people wanting to go through the turnstile. Without even asking me he went ahead to let them in, and to my horror also take his time to chat with a few people too! When he finished I told him this is not acceptable and he needs to get his priority right. He said if I am not happy I can complain to Tim, the duty manager, who was actually standing there doing nothing to mitigate the situation. I mean, if someone has an attitude he or she shouldn’t serve at the front desk. Shocker.

Fantastic experience: Lucas is one of the best personal trainers at Virgin Active! He has been fantastic in helping me achieve my goals and progress my fitness journey. He is very professional, knowledgeable, and will push you to do your personal best. By working with Lucas, I have gained the confidence to use the equipment and work out on the gym floor. I also learnt how to complete exercises correctly and safely, build strength, and achieve my body recomposition goal to tone up for my wedding (to lose fat and gain muscle). The approach Lucas has extends beyond a program. Lucas is precise in measuring your progress each week, along with monthly weigh-ins at the gym. He ensures your exercises are executed safely, correctly, and efficiently to maximise your workout. Additionally, he is a great teacher by demonstrating specific exercises, and WHY doing things a certain way can help maximise outcomes for you. Outside of PT sessions at the gym, Lucas also has a holistic perspective on health. He will check in with you on your diet, stress, and sleeping habits (such as eating the right macros, consuming the appropriate calories to achieve your goals, going to the sauna, finding time to meditate). I find this a refreshing approach and encourages me to be more considered with my overall health and wellbeing. Overall, I cannot recommend Lucas enough! He is a vibrant, energetic, and positive person. His enthusiasm is infectious, and he has so much experience to share and help you be the best version of yourself!

Fantastic experience: This is by far my favourite gym in Australia. The yoga classes are wonderful especially the "yoga calm" I feel super stress-free after every class - Seb the instructor is amazing offering his knowledge and guidance.

Fantastic experience: Comfortably, the best gym in the CBD under $50 per week. (Trust me, I've tried them all). It simply has it all. Huge gym floor that covers almost every exercise (they need to get a seated calf raise machine). 25m pool, exercise bikes and treadmills for triathlon training (much needed during La Nina). Pilates, Yoga, HIIT classes to mix it up. Then a Sauna and Jacuzzi to recover. Sizeable, (mostly) clean locker room which cleverly connects to the pool, spa, sauna area. Can't ask for much more than that.

Negative experience: Asian girls better keep yourselves out of the pool as they tolerate sexual harassment to happen there. They had Caucasian male ‘regular visitor’ who weirdly rather stayed in the middle of your lane while all other lanes were empty and purposefully kicked you each time when you swam pass by and yelled at you asking ‘what’s your problem’ without a single word of apology when you politely asked him to stop doing so before leaving the pool hurriedly when muscular guy swimming near him. Their female staff sitting aside would just let you change a lane. It’s been a week and no formal written correspondence received from management team and I’ve developed fears towards its pool. Thank you so much Virgin Active.

Fantastic experience: I use the pool, sauna and spa as my get away to relax and refresh myself from a hectic work life schedule. Honestly it has been perfect - my place of zen! The facilities I use are very clean and the staff are friendly. I would use the other facilities more frequently if time permitted!!! I wished I discovered this place a while ago! I was a FF member for almost 20 years before COVID!

Fantastic experience: This gym is great, no only because of it's great spaces and facilities. Yoga studio, plenty of cardio, weights, spa, bathrooms are well equiped and we'll maintained and the quality of the toiletries provided is also amazing. I'm such a fan of the brand!

Fantastic experience: 5 star review for Lucas Escarcello Personal Trainer at Virgin Active Pitt street. I’ve been training with Lucas for 4 months now and he is amazing at what he does. Lucas has an amazingly positive energy and he will make you feel very comfortable and at ease, even if you are new to the gym. I’ve learnt so much over the past 4 months, have grown in confidence and have been able to achieve so much more than I thought possible and loving the results. I have been been to a number of different gyms and PT’s in the past but this has been my favourite experience. I highly recommend.

Fantastic experience: This is the nicest gym I’ve ever been to. The facilities are world class. The hot yoga studio is beautiful, nicely scented and the teachers are excellent. I’ve thoroughly enjoyed the classes I’ve been to and I’m super picky and have tried quite a few studios around Sydney. Virgin is totally worth it $$

Fantastic experience: Very friendly staff who are very caring and judgement free about your fitness journey. The cleanest virgin active gym venue i have been too. Would highly recommend to people looking to get in shape for the summer or people pursuing their fitness goals! Shoutout to Jake (not sure of his last name), absolute legend who checks in regularly regarding my progress at the gym

Fantastic experience: I am not a member of this gym as such but the Swissotel are getting some refurbs done so the gym at the hotel is closed so they are working with Virgin to give hotel guests access. I wanted to say firstly what an awesome gym and the classes were amazing especially yoga. The staff are exceptional so friendly and accommodating nothing was too much trouble it was a pleasure to visit each day just to see the smiles and be greeted in such a friendly way. A great gym all round. Thank you so much for lovely week at your facility.

Negative experience: It used to be a good gym but the management seemed to change and it’s not maintained well. Not cleaned properly, especially female toilets, really messy, not sanitised, dirty marks everywhere, lockers are broken but the fee goes higher and higher. Thinking already about a new gym as this one is pricey but not worth it anymore.

Fantastic experience: I visited two Virgin Active gym and found that I prefer dealing with Genevieve from Virgin Active Pitt Street. She is pro-active and genuinely keen in assisting me to achieve my goal rather than selling me the membership. She knows the product she is selling very well and have given me the information I needed. After joining, she still keep constant contact with me and still helping me with any questions or assistance in need. The other reason of joining Virgin Active gym is also the cleanliness and hygiene. The equipment are wiped down frequently and the gym is clean.

Fantastic experience: Joined Virgin active Pitt St 15 months ago (after lockdown). Definitely the best in CBD in terms of the facilities, staff and vibe! PT Lucas transformed my life. I was doing gym by myself before for 2 years and reached Lucas since working out at Virgin Active. He has very different programs for different goals and he recorded everything into his laptop every session. I think this is very helpful for my progress (see the photos attached). His passion, vibe and sense of responsibility surprised me. Now, I am having four sessions each week with Lucas, with new goals! I would definitely recommend him for everyone who's trying to get a better body and life!

Fantastic experience: great place. friendly and efficient staff. very clean.

Fantastic experience: The best facilities!

Negative experience: I experienced a fraud here. The receptionist accused me saying “You need to do some exercise “ while I actually said “I need to do some exercise “. (Without any evidence/investigation) the club freezes my gym membership without giving back over $600 fees I already paid. This is not how a decent business makes profit. I am deeply disgusted by such behaviour. Not to mention, after the Sauna and jacuzzi broke down for 3months. They have not managed to even get anyone to look at it (according to 3 seperate staff). Hence, I do not recommend this club.

Positive experience: Good location and equipment, also has a great selection of group classes. Overall, it is a good gym to go in the CBD area. But what I don’t like is that when you book a class, the email confirmation does not contain the class location. It took long time for me to find the room and was told that I could not join the class as I was 3 mins late.

Positive experience: I was a member here for 1 year. The facilities are very nice and clean and big. The only problem was their location (for me, which is not their fault), and their hours. They close so early on the weekend (5PM). Even the weekdays they close at 10PM. In this day and age, most gyms are 24 hours. I guess they care primarily about the “9 to 5” group of people. But if the locations and hours are good for you, then it’s a good fit.

Fantastic experience: Virgin Active - Where do I start? It has been an amazing experience so far. I signed up two months ago and have been amazed at how you are being treated here. I had membership with other gyms but the experience is very different here. You are always welcomed with a smile. Maria is cheerful and always willing to help. The staff have been very helpful and supportive. The classes are great and the routine changes every week. Krissy, Grace and Lupa are great instructors and each class has been unique and challenging. They keep you motivated through out the session. Lovely of them to remember my name and guide me with every routine. The facilities are great and the area is very spacious. I highly recommend the gym to all my friends. Keep the good work!!

Positive experience: They say they don't have enough staff. So the changing room had two large piles of used towels. The size of this gym is very good it has a very large floor plan which I think is great. The yoga studio is very beautiful. There is a wide selection of equipment. The spa is very nice however the jets are currently broken. The staff are very friendly and jovial. Needs more benches by the pool so people can put their things perhaps even some pigeon holes or open lockers. I heard that there were some but they rusted. The ceiling of the pool is rusting and peeling.

Fantastic experience: A great inner city gym, I was so surprised to find that Virgin Active isn't over crowded and has a lot of variety in classes and activities to suit everyone. With friendly and welcoming staff and the highest quality of equipment and great classes plus a swimming pool and sleep zone (yes for the day after those long nights) This is the gym to join. I was so comforted by the fact that there was a true no commitment plan with only 3 days notice to exit. Other gyms should really take notice

Fantastic experience: A very good gym, been a member for about 12months and haven't found much to falt (It says a lot that I've stuck at a gym for a year). It's not cheap but you pay for what you get and this is by far one of the best ive seen. It has a nice atmosphere i.e. it's not full of meatheads. Has a great range of classes, heaps of equipment, spa, sauna and pool (even has a rock climbing wall). haven't found equipment availability an issue but I don't go at peak times. If you do and want to attend a class they have their own app which is handy so you can book a spot in any class. It's kept clean and the staff are all very friendly.

Fantastic experience: Tried many gyms (fitness first aus square, Ian Thorpe acquatic center, Macquarie Uni sport center), the venues here are just awesome as well as very friendly people. It is in the heart of the shopping mall which is even better. I have joined back and definitely by all time favorite. You pay for what you get.

Fantastic experience: You know how some people work out to get a beach body or to stay healthy? Well I work out so I can eat more. Found on the 3rd floor of MidCity by Pitt Street Mall, this place is just over 18 months old and still shiny and squeaky clean. When you walk in you're greeted by super friendly Virgins (Is that the right nomenclature? Or is it Virgin Active employees?) and then you're off to the locker room, but not before passing by a nifty rock wall free for climbing, a cafe, and a terminal of iMac's free for use. The locker room is SWEEEET! I can't speak for the female locker room but I assume it's nearly identical to the male one. There's ample space and you don't need to bring a lock or anything. You simply punch in a 4 digit code, and it'll lock. Punch in the same code and it'll unlock. The locker rooms also have hair dryers for use as well as the standard showers and toilets. There's an initial signup fee which is something like $130, but the benefit of Virgin Active is that there is NO CONTRACT. When you sign up, you get a one week trial period where you can cancel at no cost as well. Membership is flexible, so you can cancel any time and you can book as many classes (well, up to 3 a day) as you want each month. Membership is $58 fortnightly, and you can suspend your membership if you go on holiday. The stipulation with this is the suspension is a minimum of 4 weeks, and you'll be charged $8 fortnightly. Not bad. The machines are new and all the cardio machines have a personal TV attached. The TV's will usually be playing recent house music which is also pumping throughout the gym. There are enough free weights and machines that you don't have to wait too long, if at all and the same goes for the cardio machines. Cardio machines range from elliptical, treadmills, rowing, bicycles, and some I don't know the names of. The gym also houses a pool, sauna, and spa which I haven't used yet. Upon joining you'll get one session with a personal trainer to check your fitness level and to set goals where they'll set a program for you to follow. Afterwards it's up to you to continue meeting with your PT if you want to pay up, or if you have the dedication to continue following your program. The classes here are AWESOME. Except the hip hop class. If you are male and think you'll be breakdancing, popping and locking in this class you will be severely disappointed. I tried it once and I was one of two guys in the class and it consisted of a lot of hip gyrating and sassy moves. After the class I made a bee-line for the exit and questioned my masculinity in the shower. I highly recommend V-Punch, Body Pump (your body will ache for a week), V-Core (you will curse the instructor), and Ki-Max. If the other classes are up to par, then you will be very satisfied. Except the Hip Hop class...

Fantastic experience: Love the classes at this gym! Evelin’s cycle burn class is amazing and it is a spin class I actually look forward to each week! Her motivation and dedication to each person in the room gives the class a personal touch and pushes you that but further. Also, the yoga calm classes are perfect and just what I was looking for in terms of yoga. Nissa is a great instructor. Thank you both!!

Fantastic experience: If you are looking for a gym with a great environment then look no further.

Fantastic experience: The staff are lovely here and always make you feel comfortable. Gym is spacious

Fantastic experience: I no longer go here as I don't work in the city anymore, but hands down the best gym I have ever been to. It started on Day 1: I was never pressured to sign a Contract. In fact I was given the opportunity to take it home, read through it and return when I was ready. This I've come to realise is the hallmark of a company that thinks about what is right for you AND them, not just them. The trainers are incredibly friendly, always helpful and the cafe stocks up on healthy (and tasty) snacks. There is so much variety in the gym - from rock climbing, swimming to playstation cycle bikes and then your (not so standard) classes and exercise equipment. They also have sleeping pods when you just need a little bit of sleep in the middle of a hard working day. The sauna and spa were also great to help unwind after a long day in the office or after a hard workout. I've never been a fan of gyms, but this is the only place that kept me coming back day after day (and no, not just for a nap!). I think what makes this place different is that one day you go there to work out, another for a cheeky nap, another to relax doing yoga or similar. You can make your days as unique as you want them to be and there is no pressure just to be on a machine sweating it out all the time (as good as that may feel). The female bathrooms come kitted out with hair straighteners, dryers, etc. which makes it incredibly easy to go for a workout before heading for a night out! Tip: Try and avoid peak hour to ensure more availability of facilities and freedom of movement.

Fantastic experience: Best gym in Sydney CBD, i used to be with Fitness First and Virgin is next level, from the equipment to the classes and the instructors! The absolute best class is Cycle burn with Evelin!

Fantastic experience: Love this gym!! So clean and the staff are amazing and friendly! Evelin has the best energy!! You have to try her class

Fantastic experience: Great group kick boxing classes and facilities. Highly recommend.

Fantastic experience: I have been a member for just over 2 years now and I only have good things to say about Virgin Active Pitt Street. I was a newbie when I started and everyone has always been welcoming. My favourite classes are the cycle classes particularly Cycle Burn with Evelin and the boxing classes.

Fantastic experience: Professional, supportive and encouraging trainers and instructors delivering a great range of classes, excellent facilities and equipment. Personal favourites are the cycle classes, with great energy fun the instructors - shout out to Evelin and Ash! Adrian's a gun PT whose helped me no end. Highly recommend the team at Pitt St

Fantastic experience: Virgin Active Pitt Street is one of the best gyms I have ever been too hands down. I have tried numerous other gyms before but they just don't hit the mark like Virgin does. From the minute you enter the gym, you are greeted by a lovely and bubbly front of house team which sets off a positive tone to your gym session. The array of gym classes are second to none and there are classes always on from morning to night. The instructors for me is what gives the overall top rating. They take time in getting to know you and motivate you throughout your class. They show that they truly care and they help guide you to ensure you have correct form and that you are steadily making progress. From Evelin with Spin classes to Chris & Kristian with Grid, to Jon & Xavier with boxing to the overall wider Virgin Pitt Street team, you guys are AMAZING! Thanks for all your help and support and thanks for helping me love the gym and love my fitness journey!

Fantastic experience: 5 Star - But missing an ice bath/ Cold bath would make this gym unmatchable and at 6 stars

Fantastic experience: Lucas is an excellent PT - his method works well. I have been trying to lose the 5 kgs I gained when I gave birth. After 3 years of trying to lose weight, I knew I needed helps as going to a gym doing my usual cardio work out was not working. After one a half month training under Lucas' expertise, I lost 5 kgs! Not only that - I gained more strength, gained more energy. Prior to doing the training, I felt tired everyday. Once I got into the training with him, I had more energy to work, play with my active toddler and work out!. I had the most productive sessions with Lucas - he brings results and he cares that I succeed in my fitness goal.

Positive experience: I haven't been to classes, but if you're a weightlifter, I'd skip this particular gym — the equipment is limited.

Positive experience: Nice gym but way overpriced. Depends what you personally perceive as "value" I guess, but I'd prefer to pay less for the likes of Fitness First where you get the same quality equipment plus 24 hour access, but less of the bells and whistles.

Negative experience: This gym is great if you either work or live in the City Centre (Pitt St and Margaret st). If not, then don't bother! Seeing that I work from home (like most people these days) and rarely go into town, it's just impossible to go to the city just to do a pump class! I attempted to go to st Leonard's but there are no pump or RPM classes offered. Very disappointing considering that the room offered for yoga was pretty empty - they had only 4ppl attending including the teacher! If that room was re-used for pump, you would have more people going to this club. I also attempted to drive to Moore Park for pump only to find that I could never get in a glass due to the high number people wanting to attend this class. Recommendations 1. Please include pump to your St. Leonard site. 2. Please increase the number of pump classes at Moore Park I decided to cancel my membership and was charged a $300 cancellation fee. Did not appreciate that!

Negative experience: I've just cancelled my membership and signed up at Fitness First where the front desk doesn't refuse entry to you because you are 2 mins late. Such a bitter ending to an otherwise wonderful experience for me. Let people be! People don't rush, sweat and show up to the gym to be late. We already have life expectations on us, gym entry should be the least of it.

Negative experience: I am been using this gym for a very long time nearly 6 years. A year ago I took a break for few months and re-joined the club. Now I am moving house further away from the gym and working from home most of the day. It takes nearly an hour to get the gym every day and I decided to cancel the gym membership. Because I re-joined the gym and I'm on a 12 month contract, there is a cancellation fee of $300. Now, I do understand about the cancellation fee, but the reason I cannot use the gym anymore is I live too far and I do not have any business to come into the city. I would love to continue using the gym if I visit city often. The reason for cancellation is not because I don't like the gym but because of not able to use the gym in the future. I would have appreciated if the management looked at the members/customers point of view and reconsidered the cancellation fee. You talk about priority to the members first but not in my case.

Fantastic experience: I never thought I'd be the kind of person who loves the gym but here we are! I was a complete newbie when I joined with little experience but I was made to feel comfortable right away. All of the instructors are fantastic and so dedicated to helping you live your best! The facilities are outstanding and it makes going to the gym an enjoyable experience. I work with the PT Lucas who is absolutely phenomenal at what he does and makes every session SO enjoyable! Highly recommend!

Fantastic experience: Signed up to this gym last year, I thought I will only like it for a month. It is a very nice gym, staff are friendly and professional, great facilities, very clean and well organised. And of course shout out to the best PT ever, LUCAS! He is absolutely wonderful, very kind, passionate, knowledgable and super fun. I always look forward to our sessions and that is also the reason why I still keep my membership, I can't recommend him highly enough. Also, I've been attending Yoga classes with Evangeline, she is so lovely and an amazing instructor, highly recommended.

Fantastic experience: The crew here are just awesome - from the friendly reception to the trainers (Jon, Andy and Xavier) - every session here is a good one. I particularly recommend the Boxing and Grid classes, however Barre and Pilates Reformer are fun as a break.

Fantastic experience: I’ve recently started personal training here with Lucas and it’s taken me to the next level. With a program tailored to my goals, the progress I’ve made I wouldn’t have seen on my own. Lucas too is so upbeat, motivating, and teaches you everything as you go along. I’m always excited for my weekly session! Oh and you’ve gotta try his Abs Blast class too. Highly recommend #TeamLucasPT

Fantastic experience: Amazing staff, classes, and “collection” locations. Looking forward to Barangaroo opening post Covid vaccine. Couldn’t imagine being anywhere else for a healthy workout experience in the morning. Keep doing what you’re doing

Fantastic experience: A very good and clean gym! The equipment are amazing and booking system for classes very easy. Also if you need a PT, go for Lucas. He does miracles and amazing to workout with!

Fantastic experience: This club is absolutely amazing.Love the instructors especially Evelin. She knows how to get the best out of you. I highly recommend her cycle burn classes. Even the cafe staffs are super friendly. THE SMOOTHIES ARE ALWAYS SO REFRESHING AND THEY ARE ALWAYS HAPPY TO CUSTOMISE. Also I love the rock climbing, pool, spa and all group fitness classes. I couldn't recommend more this gym.

Fantastic experience: The gym as a whole is amazing but the highlight for me is Lucas, the Brazilian PT! He makes his clients enjoy their workout even though he pushes it very hard. I never really enjoyed working out until I met Lucas. I hope he always work there because I love that gym too:) Nat

Fantastic experience: Love the boxing class and the gym. The Cafe inside also offers a great selection of smoothies and healthy snacks. Will definitely recommend this place.

Fantastic experience: Hello my beautiful people! Thanks so much for taking the time to leave your great reviews about my PT services. I’m so happy to hear you're enjoying it! Let’s keep smashing it! #TeamLucasPT Thanks and have a great day! Lucas Pereira Personal Trainer

Fantastic experience: I go between Pitt St and Moore Park usually, but so far Virgin's been the best gym I've ever been to! It's a bit pricey but there are sooooo many classes (which is all I do really), plus amazing shower facilities, spa, pool etc. It has a really luxe feel to it. All the classes I've done so far have been really good (everything from barre, HIIT, cycling, grid, pilates, yoga, there's so many kinds), and the yoga classes are in a really nice room that's very calming. During isolation they uploaded online workouts for members (and didn't charge anyone fees to view them) that you could do at home which I thought was a great initiative, and I even had a couple of calls from trainers to see how I was going with it all. All the staff are so lovely, it really is a great gym.

Fantastic experience: Good, convenient gym. It’s really clean though can get quite busy during peak hours so finding the machine or space you want might be challenging. It’s also a tad dated but I personally don’t think that impacts what I need from my workouts.

Fantastic experience: I have been using virgin Active on and off for the past 5-6 years, unfortunately I wasn’t very motivated to keep going and just like a lot of people I was paying for a membership that I wasn’t using. In January I decided that I truly wanted commit to exercising and transforming my body and knew I couldn’t do it on my own, so I read all the PT profiles online and Lucas’s expertise really stood out. So, me joining the gym was really dependant on the conversation that I was going to have with Lucas. From the initial meeting his energy was so welcoming, understanding and his approach very scientific. I’ve committed to 3 sessions per week and almost 3 weeks in and I see noticeable results. My weight loss is on track, my strength has improved and I learn more and more each day. His approach is really great, he records everything and I have access to it all. Just so professional. As for the Gym itself, I have always been a fan of virgin active due to their Pilates reformers class and their gym equipment. It’s a very large and spacious gym. ****** UPDATE. 12 WEEKS LATER It has been 12 weeks and I must say that what Lucas had initially set out for me to achieve by the end of the 12 weeks was accomplished. I have lost weight, gained muscle, dropped almost 2 dress sizes, built strength and reduced my celulite by 90%. I mean, at the start I could barely do one sumo squat and now I lift 16kg and do pulses with the Sumo squats. It has been such an incredible journey with Lucas. A true professional. I did not sustain one single injury given that I had gone into training with bad knees and wrists. If at any time I did not enjoy a certain exercise then Lucas would change it up and work the same muscles differently. A true professional. He makes sure I enjoy every exercise. His program/formula works. He knows at what time of the month is best to hit certain body parts and muscles groups or the fact you walk out every session energised. Even my anxiety level has dropped. A true professional who knows his stuff and cares about his clients’ desires. He is on a whole other level when it comes to having a trainer. I really recommend him for people that want to commit to changing and transforming their bodies as Lucas is the trainer to see you through. I cannot express my gratitude enough for the training which he has provided.