Virgin Active Pitt Street

Positive experience: Some of the dumbbells and kettlebells are rusty.

Fantastic experience: Nice gym on the CBD. Lots of classes and equipments

Fantastic experience: An amazing gym with awesome facilities and classes, and probably one of the best value gym memberships you can get. I have thoroughly enjoyed the past five years of being a VA member and have only moved on because I'm unfortunately relocating. The staff at Pitt Street have been exceptional for the 12 months I have been training there - always warmly greeting and saying goodbye to members, super helpful and addressing any queries/issues, and keeping the gym running seamlessly. I have developed great relationships with the trainers and cannot commend the gym enough for its commitment to providing a quality human-centered experience. I have always been proud to be a VA member and enjoyed experiencing the different clubs in NSW and VIC. I'm super sad to be leaving but cannot recommend the club enough. Thanks for everything guys!

Negative experience: The freeze system is outdated and quite poor. I’ve asked for a freeze today (18 august) as I’m going overseas and my membership cannot be frozen before 4 September. Two and half weeks later! Otherwise the gym is great. I’ll change my review when the membership freeze system is updated.

Fantastic experience: Sebastian is the warmest, most kind-hearted, and stylish yoga teacher I’ve ever met. He demonstrates each movement with precision, guiding us through his cues while also adjusting students’ postures—even in a 75-minute vinyasa class. He is powerful yet gentle, considerate, and elegant—truly impressive. With his guidance, I progress step by step, naturally embracing the spirit of yoga: stay present and be who I am. He always greets participants with a warm welcome and caring words. Yes—I’ve become a big fan of his. ❤️

Fantastic experience: Thanks to Michael and Tom for their exceptional service ✅

Fantastic experience: I have to say amazing gym

Fantastic experience: What an incredible gym! From the moment I walked in to the moment I left, it was service with genuine kindness. Bryan made a delicious coffee that set the tone for the day, and Oscar went above and beyond—teaching me Lift Club while also running the class seamlessly. Mahsa was an incredible Pilates instructor professional, motivating, and so knowledgeable. The whole experience was top-notch. I’ll definitely be back! Thank you Pitt St for making it a perfect experience. ♥️

Fantastic experience: I had the best experience with Virgin Active Pitt Street. Staff was super-friendly and receptionist(sorry I forgot your name, but I remember you have been working there since June, haha) welcomed me with open arms, showed me the gym and amenities. I went to yoga class with Michelle @ 12:20 PM on Monday and I it was a perfect midday reset! If I wasn’t here just for a travel, definitely would join this gym. It’s spacious, you have everything you need from gym floor to grounding yoga studio. Thank you, Pitt Street for the best experience.

Fantastic experience: The most amazing type of gym I've ever seen. I gained access while staying at QT Sydney and it was just a outstanding gym with so many fitness rooms and equipment, rock climbing, activities, sauna, pool, spa's and male/female change rooms. The hotel also has its own cafe with nice little treats and protein shakes etc.

Fantastic experience: great gym

Positive experience: Revisiting this Virgin Active after a few months from my last visit when I was disappointed by the lack of resistance bands and glute bands.. There has been some improvement but still I’d have expected more from a gym at its price point.. Unlike other Virgin Actives I have visited which usually have both, this gym now has a few resistance bands but still no glute bands:( I visited for the spa today but only noticed that it has been unavailable for around 2 weeks yet there have not been any member communications or expected date for when the spa will be operational again:( Hope to see improvements to these… it’s at a location convenient enough that I’d love to invest more of my time into fitness and wellness at.

Fantastic experience: I have been a member of the wonderful Virgin Active Pitt st community since 2018. The coaches, staff, and regulars are what have made the club a home for me. I see the coaches nearly every day - more than my friends or family. My fitness progress is just a pleasant side effect of the self-esteem I’ve developed. I mostly attend group classes. The coaches are upbeat, engaging, and professional, and they always explain correct form thoroughly and confidently. There are many gyms more conveniently located for me but I simply could not imagine leaving Pitt st and the friends I have made there. I even selected the flight times of my honeymoon so I could attend a Grid class beforehand!!

Positive experience: Please can you fix the Internet speed It is always so slow.

Fantastic experience: Virgin Active Pitt Street is a top class facility. This place has everything you need to train elite athletes, fitness enthusiasts and everything in between.

Negative experience: Big fan of the Waterloo branch but this one sucks in comparison. Layout is poor, takes ages to walk from the changing room, up a flight of stairs, around a 25m pool in an aircon room before reaching the sauna. Staff at the front are also not very friendly or helpful and the bumps in and around the changing room are really annoying to walk on barefoot.

Fantastic experience: A huge shout out to Adrian - a PT who I’ve had help inspire and motivate me for several years. He’s not only an experienced trainer who knows his stuff, he’s genuine, super professional and friendly, and goes out of his way and above and beyond to keep workouts fresh and fun and motivating. He deserves more than the 5 stars here - he’s not a tick a box trainer but takes the time to understand what you need and his programs have purpose. He puts the time and effort in - all I have to do is do the workouts! Management of Virgin Active - keep him happy cause he’s what’s makes your Club and should be the face of your Club. You’re lucky to have him.

Negative experience: Gym floor is crowded, toilets and sauna quite dirty, WiFi does not work.

Fantastic experience: Came here for a day with a friend, met Jazzy at the desk to try this Gym. She was super helpful and friendly. Showed us all the amazing facilities at the Gym! Definitely will back to sign up! Awesome gym, and super helpful staff. Thanks Jazzy! :)

Fantastic experience: Came here for a day session and was looked after by Jazzy. Great experience and will be back again !

Fantastic experience: Training with Sherene has been a fantastic experience for both me and my partner. We have completely different motivational styles, and she quickly assessed and adapted to them, ensuring we both get the best workout possible without compromising the other’s experience. She creates a comfortable and supportive environment, personalizing each session to keep it engaging and effective. Her ability to truly listen and tailor workouts to individual needs makes a huge difference in achieving great results. She is a valuable asset to the Virgin Active team :)

Fantastic experience: A very nice gym with amazing trainers, good equipment and a large range of classes and class times. I love that they have like 15+ showers and large lockers, perfect for gym pre- or post- work. Their boditrax scanner for fat/muscle etc. is also really helpful and it's a generally clean gym. I sadly don't go here anymore but one thing I noticed now that I've left, the people here seem to have more gym etiquette with wiping down equipment and towel usage and it doesn't get overly full since the gym is spacious.

Negative experience: Dirty and overcrowded. Continually getting worse since virgin closed the Wynyard location. Management enforcing expensive contract break clauses despite closing one of the main CBD locations.

Fantastic experience: Really enjoy working out here! Staff are always very friendly and facilities are very good! Been training with Monika for just over a year now as well. she’s been such a great help in improving my overall strength. Very happy with the progress I’ve been seeing :)

Fantastic experience: Great gym café! Fresh drinks, relaxing vibe, and friendly staff name’s Note. Highly recommend!

Positive experience: Consultant "mistook " and exaggerated bonus for signing a contract .Manager thought me want to take an advantage with an impatient look.Wrongly system adds your strikes,making you unable to book class.Reception said he would book me in but he did not.Now what I can do is to wait.No one solve it and show some sympathy.SAD. Bright side (after a year): The equipment is repaired quickly, and the atmosphere has always been great. It can be a bit busier in the mornings, but even at peak times you don’t have to wait long to use the machines. The gym is clean and luxurious, and the Pilates reformer equipment is top-notch. Any equipment repairs are usually completed within a few days, and at the slowest, within one or two weeks. The front desk staff have always been friendly, the shower facilities are also relatively luxurious, and all the hair dryers are Dyson. However, the lockers occasionally break down.

Fantastic experience: I have been training with Monika for about a year and k cant recommend her more. Very consiatent and thoughtful. Her exercises are well designed to meet my particular needs, specially when adjusting for injuries.

Fantastic experience: Amazing PT, Grid, and Boxing sessions with Sherene! I am disappointed she’s no longer doing lunch time Grid on Thursdays, was the best class to hit up before late work shifts. She’s always pushing us to give our best during the classes, looking forward to the next session with her!

Fantastic experience: I’ve been with virgin active pity street for so many years and it’s been absolutely a great journey so far! Love all the classes especially my favourite trainer Sherene!!! ♥️ would love to see more diversity of the classes in the soon future and see Sherene and also Jon more in the classes please since warm days are coming!!!!

Fantastic experience: Attentive staff & amazing cafe. Both baristas are excellent

Fantastic experience: Excellent gym, huge range of gym equipment and lot of great classes, plus sauna and spa, my favourite! And, the gym is opening at 8am on Sundays now! I love the 10:30am yoga class for 75mins on Sunday!

Negative experience: I previously had an issue with another gym that, without any warning, suddenly increased their prices after I had been a member for a year. There are also many gyms that are fair and do not change the initially agreed-upon price . It is normal to review prices, and there are price changes for new customers. However, many gyms keep the price the same as it was at the time of contract for existing customers. They couldn't attract new customers, so they resorted to raising prices for existing members, which felt like a scam. Typically, they monitor a customer's gym usage and, after a certain period (1 to 1.5 years), they increase the price. Disliking such practices, I asked upfront if they would raise the prices, and they promised to give a two-month notice, which I have evidence of. However, after the one-year contract, they sent an email, akin to spam, announcing a price increase with only a 2-3 week notice. When I inquired about this, I received no response despite emailing 2-3 times. It's clear they lied. If they don't keep their promises, I wouldn't have joined the gym in the first place. ※ A 'great offer' means that conscientious gyms do not change the price at the time of contract; they keep the price the same as agreed upon. Prices can vary by gym branch, and some gyms maintain consistent pricing even across states, making it possible to contract at a lower rate with branches in rural areas, for example. Less conscientious gyms often impose a binding period of about a year( it's normal that the price cannot be changed when there is a binding period)., and once this period ends, they assess how frequently customers visit and may raise prices accordingly. This is a typical marketing tactic where they gauge that frequent gym visits indicate a customer's reliance on the gym, making price increases seem justifiable.

Fantastic experience: My review will focus not on the facilities, which are really amazing, but on the personal training. I have been lucky to have Paz as my PT and it has really been a great experience. Unfortunately I have a back injury and Paz has managed to do a personalized routine that does not affect my injury. The level of professionalism, knowledge (and fun) has been unbeatable. Thanks to Virgin Active for having workers like this. It is a relief to feel in good hands. Especially when you are injured.

Positive experience: I’ve been a member with Virgin Active for nearly a decade. I love their facilities and staff. This is the reason I’ve stayed so long. However, recently another member came up to me in the sauna in front of a roomful of people and said he stalked me on the Internet. He said he heard my first name, the company I worked at, found me on LinkedIn and carried on his search. I told the local staff and they were very empathetic. When management spoke to him, he confirmed he stalked me. However, management only gave him a warning- they didn’t remove him. I only got one month off my membership. This infuriates me. I’m told I’m cared for but not enough. This individual poses risk to the safety of 3000 members for the sake of keeping an extra $50 per week. I ask at what point will be enough for him to be removed. I also mentioned to management the number of recent stalking and domestic violence cases against women in Sydney and the hit show, Baby Reindeer but this was not enough. I hope management at Virgin Active will one day pay as much attention and care for their members’ safety as they do for their billboards.

Negative experience: I'm posting on behalf of a friend who had a horrible experience at this gym. One day, after finishing her training, my friend went to where the lockers are located, where she had previously stored her belongings. When she tried to open her locker, the alarm went off due to a technical issue. Around the same time, another (white) girl experienced the same problem and called the receptionist. The white girl had her locker alarm resolved without any issues. However, my friend, who is Black, was questioned by the staff member who doubted her. The staff member asked what was inside her locker, the locker number, and even insisted on checking her password. This experience left my friend feeling unfairly targeted and humiliated, especially since the white girl did not face similar scrutiny. It's disappointing that the gym staff handled the situation differently based on race, and my friend felt discriminated against during what should have been a routine incident. We hope the gym addresses these issues to ensure fair treatment for all members, regardless of race.

Fantastic experience: Darrel is the most welcoming gym member I have seen. She is so friendly and supportive with everything. Five star reviews for costumer service.

Negative experience: I did always look forward to a Sound Bath session with Seb on Thursdays, until I was told that I snore and that I am disrupting the rest of the class. My brother is dying of lung cancer and the sound bath was an amazing way to decompress from the stress of being powerless to do anything for my brother. It is truly awful to watch someone dying of cancer. So going to the gym and being able to put my mind on other things for an hour was great. I even told all my work-mates how amazing the class was. But today I was asked to be "mindful" of my snoring. How on earth could I do that? If I had the power to control my own snoring, then maybe I would also have the power to cure cancer. I'd still take the second option, if I could. I've cancelled my membership so that other people can get a reprieve from their "real" problems.

Fantastic experience: Good facilities. Shoutout to Note & Nali. Good coffees and friendly

Fantastic experience: I visited Evelin’s cycleburn class and it was awesome Super energetic trainer who wants you keep you going. All the comments and music was on point Definitely visit again

Fantastic experience: As a long-time member of Virgin Active, I've consistently enjoyed my café visits, all thanks to Miss Note's exceptional service. Her friendly demeanor and attention to detail truly stand out. And the smoothies? Absolutely delicious – my favorite is the Açaí. Strongly recommended!

Positive experience: Instructors are great the toilets are always dirty I raised a couple of times with the staff but hasn’t been actioned it’s so disappointing for the amount of money that we pay !!!!! Also people jump in to the pool and sauna straight away after the classes and they are all wet and sweaty and smelly !!!

Fantastic experience: I’ve been attending Evelin’s spin & body pump classes for a couple years. Evelin is a great instructor cause she takes the time to explain and help as much as she can in the classes. Highly recommend for you to attend her classes you’ll always continue to come back as they are addictive.

Fantastic experience: The real truth is once you get yourself a Virgin membership you never go back to other s…tjust wanted to rhyme! No seriously, this is the most amazing club ever! In terms of services and classes offered, timetables and staff. It’s true, it costs u a little bit more compared to others but seriously, u will never regret! It’s soooo worth it! An extra appreciation for my pt, Monika! She is the best supporter as she keeps pushing me and her knowledge is next level! She has been training me since December 2023 (never skipped a workout since then) and I lost 7 kg so far and had incredible improvements in my overall strength performances (went from 80kg to 140kg on leg press, from 60kg to 120kg on hip thrust, I am finally working my back properly and can pull up at the machine 45kg when I started at 60 and so on). Keep up with the good work! Giorgia

Fantastic experience: Virgin Active Pitt St Gym is an outstanding fitness destination nestled in the heart of the city. The gym offers an array of amenities, including a luxurious spa and a pristine pool designed for swimmers. With diverse classes catering to various fitness levels and preferences, along with a relaxing sauna, it's a haven for wellness enthusiasts. What truly sets it apart is its spacious layout, providing ample room to move and explore different workout routines. Whether you're a seasoned gym-goer or a beginner, Virgin Active Pitt St Gym has everything you need to elevate your fitness journey to new heights. Highly recommended for those seeking a premium fitness experience.

Fantastic experience: A complete gym and extra amenities AAA+ Personal trainers are awesome and they care about your individual goals. They are very knowledgeable in movement and health. Following the guidance given by the gym instructors and personal trainers results in fewer injuries and more consistency and attending classes or workout floors for all the clients attending this gym.

Fantastic experience: Just passing through from Perth. First time I have experienced a gym with so much to offer. Staff were very friendly. Plentiful equipment to use, lots of variety as well. The sauna and hydrotherapy pool are a must use after a gym session. 5 stars, hope to visit again

Fantastic experience: Virgin Active Pitt St has great amenities, classes and the staff are friendly and helpful. (Reformer pilates classes book out way too quick though, wish there were more classes!!) Xavier is an exceptional personal trainer! His dedication, knowledge, and motivational approach have transformed my fitness journey. His personalized workouts and insightful guidance have not only helped me achieve my fitness goals but also made each session really enjoyable! I highly recommend Xavier to anyone seeking a supportive and effective personal trainer ❤️ ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: This gym has been THE BEST gyms I have even been to. The endless classes available, the staff and the gym floor has been great. I have to give a shout out to Jaden one of the personal trainers made me feel so welcome as a beginner. Motivating me and showing great service. He is really an asset to the gym. While there all the staff have been really nice and helpful especially for someone new to the gym. 10/10 would recommend joining here

Negative experience: I love Virgin Active in general, lovely facilities but you guys need to improve your hospitality and system. This is not a cheap gym, your staff is miserable, I called 6 times today even I called in front of the staff member in the front desk and he did not pick up the phone! I told him: Mate I needed help I was lost and you don’t pick up the phone! He was so rude and just said “just go online” then he just ignored me and started talking with other people and staff member and the phone still ringing. I complained to the manager and he came in a very passive aggressive attitude, he doesn’t even asked my WHY, I asked to speak to him he just came straight away to attack me. And just said the same answer “If you need help just go online “ I don’t care about the strikes, I just wanted to let him know that you need to improve your system. When I was just talking to him I told him: look the staff in the reception just speaking with the other staff member doesn’t care about hospitality or the phone. You guys are literally hiring kids that they don’t care about customer service. I just left feeling miserable! Such a bad experience just feeling that your brand doesn’t care about your members and clearly just staff members needs a bit of manners and hospitality. You love to charge your membership but it seems that you don’t like to improve.

Negative experience: The trainers at this gym are great - particularly Xavier and Chris (I wish I could give them 5 stars). However, the management of this gym is completely sub par showing a clear message to long standing customers that they do not value them. I have nothing to say other than very very very disappointing.

Fantastic experience: Louis Settle is a great personal trainer and asset to the gym. He is friendly, approachable and worked with me to help me achieve my goals. Would highly recommend him.

Fantastic experience: I've been training with Louis Settle for nearly 2 years now. His programming knowledge is unrivalled. I've managed to gain at least 6kg of muscle mass from a very high previous training age already. 100% would recommend him across the board beginner or advanced gym goer.

Fantastic experience: Monika S is the absolute Best PT Trainer I’ve ever had!! Virgin Active Pitt St is by far one of my favourite gyms I’ve been to - clean facilities, good ventilation, awesome equipment (almost never out of order)! Highly recommend!!

Fantastic experience: Absolutely love the Reformer Pilates & Reformer Athletic classes with Elaine & Vera!! I used to do a range of classes from boxing to pump to Pilates however, the Mon & Wed Reformer classes have easily become my favorite. I’ve been the most consistent ever, since finding these instructors and it’s really paid off; I’m stronger, leaner and have now purchased a reformer to keep up the practice at home. My friend Laura now joins me for the 2 classes/week - we have such a great time. Thank you Elaine & Vera! Laura and I love your classes. Hayley x

Fantastic experience: I have been training with Louis Settle from VirginActive for the past few years, initially online and now face-to-face. My brother originally introduced me to him and indeed he also still trains with Louis and I could not be any happier. I know that I would never have achieved the level of fitness and wellness I have at my age, if not for the personal attention given in my training sessions. Louis is always very encouraging and has a vast knowledge of his profession. I would recommend him in a heartbeat having also met and trained with a couple of the other trainers for over a decade now. I aim to continue to train and maintain a good level of fitness with his help for a long time to come.

Positive experience: The equipments are very old compare to other Virgin active centres. I

Fantastic experience: Good facilities, great trainers Worth the money

Fantastic experience: Nice staff. Great facilities. Definitely the best gym in the CBD.

Fantastic experience: Went into sign up today at Pitt Street, Sydney awsome staff and very Friendly starting my first session tomorrow looking forward to going back.

Negative experience: An awful gym, terrible service. Never a time when something isn't broken inside whether it be machines, spa, there's even mould.

Fantastic experience: Pretty neat gym. The yoga teachers are all so good (if you know thr basics of yoga).

Fantastic experience: The best gym in downtown, no doubt about it. Decent amenities, good selection of activities, helpful staff and convenient operational hours.

Negative experience: Hi team, kindly fix the dry sauna so it is operating at 87 degrees Celsius again.

Positive experience: it is only 11am and all 4 toilets in the male change room are very dirty. disgusting

Negative experience: 12 months lock in. Freeze for holidays is $7.50/week. Takes $0.95 in fees per transaction, this doesn’t change whatever your payment method is. You cannot prepay. They don’t know how you pay or if you paid. You have a 14 days cancel period which got me out on time.

Negative experience: Under the free session with personal trainer just advertising about price ... I have never keen on work out with personal trainer and never ask to get information. I got a phone call from reception and she booked me then said I can get towel and water from reception before start my free session really expect to work out with trainer, then level 3 trainer want me to go app to do payment after presentation...just waste my time nearly 1 hour ...really disappointed

Negative experience: came to try the club out and do a body scan due to a recommendation from a friend. excited to try/see the facility i spent half of my lunch break getting their from my office only to be told that cash is not an acceptable form of payment for a training pass. zero empathy or care factor from the reception staff. disappointing experience unfortunately

Negative experience: I am really disappointed with the customer service in Pitt Street branch for following reasons - The Phone in female change room does not work for more than 4 months and most of the members let them know but they still have not fixed it and every time we had to go to reception and ask for help for lockers. - Most of the blow dryers are removed because they broke down or were stolen and now for more than 2 months they have not been replaced and it is just couple of blow dryer and it is really annoying during the peak time in the morning. - Early in the morning shampoo and conditioners are empty.

Negative experience: The trainers, particularly Chris, Jon, and Xavier are unreal. Membership staff who do no value your business. When any problem is raised with them, they automatically suggest you cancel your membership. They also have a freeze policy where you have to give up to 20 days notice plus an expensive freeze free.

Fantastic experience: I just wanted to write a review about how much I enjoyed my personal training sessions with Sherene. I have always been intimidated by the gym and avoided using equipment because it all seemed so overwhelming. Sherene was absolutely amazing at putting my mind at ease, with her calm, approachable and knowledgeable nature. She was always so friendly and upbeat, instructing me in a very clear and well-explained way. She always went above and beyond to make my personal training sessions amazing - they were tailored to what I needed, and she made it clear I could contact her with any questions I may have. I would recommend Sherene as a trainer to anyone, and hope that Virgin Active gives her the recognition she deserves. Thanks so much again Sherene!

Negative experience: Very unfortunate to be served by a guy named Michael. New, young dude with slight curly brown hair and poor customer service. Happened around 6pm on 4th of May. He scanned me in and decided to process my payment as well. Then in the middle of the payment came 6 people wanting to go through the turnstile. Without even asking me he went ahead to let them in, and to my horror also take his time to chat with a few people too! When he finished I told him this is not acceptable and he needs to get his priority right. He said if I am not happy I can complain to Tim, the duty manager, who was actually standing there doing nothing to mitigate the situation. I mean, if someone has an attitude he or she shouldn’t serve at the front desk. Shocker.

Fantastic experience: Lucas is one of the best personal trainers at Virgin Active! He has been fantastic in helping me achieve my goals and progress my fitness journey. He is very professional, knowledgeable, and will push you to do your personal best. By working with Lucas, I have gained the confidence to use the equipment and work out on the gym floor. I also learnt how to complete exercises correctly and safely, build strength, and achieve my body recomposition goal to tone up for my wedding (to lose fat and gain muscle). The approach Lucas has extends beyond a program. Lucas is precise in measuring your progress each week, along with monthly weigh-ins at the gym. He ensures your exercises are executed safely, correctly, and efficiently to maximise your workout. Additionally, he is a great teacher by demonstrating specific exercises, and WHY doing things a certain way can help maximise outcomes for you. Outside of PT sessions at the gym, Lucas also has a holistic perspective on health. He will check in with you on your diet, stress, and sleeping habits (such as eating the right macros, consuming the appropriate calories to achieve your goals, going to the sauna, finding time to meditate). I find this a refreshing approach and encourages me to be more considered with my overall health and wellbeing. Overall, I cannot recommend Lucas enough! He is a vibrant, energetic, and positive person. His enthusiasm is infectious, and he has so much experience to share and help you be the best version of yourself!

Fantastic experience: This is by far my favourite gym in Australia. The yoga classes are wonderful especially the "yoga calm" I feel super stress-free after every class - Seb the instructor is amazing offering his knowledge and guidance.

Fantastic experience: Comfortably, the best gym in the CBD under $50 per week. (Trust me, I've tried them all). It simply has it all. Huge gym floor that covers almost every exercise (they need to get a seated calf raise machine). 25m pool, exercise bikes and treadmills for triathlon training (much needed during La Nina). Pilates, Yoga, HIIT classes to mix it up. Then a Sauna and Jacuzzi to recover. Sizeable, (mostly) clean locker room which cleverly connects to the pool, spa, sauna area. Can't ask for much more than that.

Negative experience: Asian girls better keep yourselves out of the pool as they tolerate sexual harassment to happen there. They had Caucasian male ‘regular visitor’ who weirdly rather stayed in the middle of your lane while all other lanes were empty and purposefully kicked you each time when you swam pass by and yelled at you asking ‘what’s your problem’ without a single word of apology when you politely asked him to stop doing so before leaving the pool hurriedly when muscular guy swimming near him. Their female staff sitting aside would just let you change a lane. It’s been a week and no formal written correspondence received from management team and I’ve developed fears towards its pool. Thank you so much Virgin Active.

Fantastic experience: I use the pool, sauna and spa as my get away to relax and refresh myself from a hectic work life schedule. Honestly it has been perfect - my place of zen! The facilities I use are very clean and the staff are friendly. I would use the other facilities more frequently if time permitted!!! I wished I discovered this place a while ago! I was a FF member for almost 20 years before COVID!

Fantastic experience: This gym is great, no only because of it's great spaces and facilities. Yoga studio, plenty of cardio, weights, spa, bathrooms are well equiped and we'll maintained and the quality of the toiletries provided is also amazing. I'm such a fan of the brand!

Fantastic experience: 5 star review for Lucas Escarcello Personal Trainer at Virgin Active Pitt street. I’ve been training with Lucas for 4 months now and he is amazing at what he does. Lucas has an amazingly positive energy and he will make you feel very comfortable and at ease, even if you are new to the gym. I’ve learnt so much over the past 4 months, have grown in confidence and have been able to achieve so much more than I thought possible and loving the results. I have been been to a number of different gyms and PT’s in the past but this has been my favourite experience. I highly recommend.

Fantastic experience: This is the nicest gym I’ve ever been to. The facilities are world class. The hot yoga studio is beautiful, nicely scented and the teachers are excellent. I’ve thoroughly enjoyed the classes I’ve been to and I’m super picky and have tried quite a few studios around Sydney. Virgin is totally worth it $$

Fantastic experience: Very friendly staff who are very caring and judgement free about your fitness journey. The cleanest virgin active gym venue i have been too. Would highly recommend to people looking to get in shape for the summer or people pursuing their fitness goals! Shoutout to Jake (not sure of his last name), absolute legend who checks in regularly regarding my progress at the gym

Fantastic experience: I am not a member of this gym as such but the Swissotel are getting some refurbs done so the gym at the hotel is closed so they are working with Virgin to give hotel guests access. I wanted to say firstly what an awesome gym and the classes were amazing especially yoga. The staff are exceptional so friendly and accommodating nothing was too much trouble it was a pleasure to visit each day just to see the smiles and be greeted in such a friendly way. A great gym all round. Thank you so much for lovely week at your facility.

Negative experience: It used to be a good gym but the management seemed to change and it’s not maintained well. Not cleaned properly, especially female toilets, really messy, not sanitised, dirty marks everywhere, lockers are broken but the fee goes higher and higher. Thinking already about a new gym as this one is pricey but not worth it anymore.

Fantastic experience: I visited two Virgin Active gym and found that I prefer dealing with Genevieve from Virgin Active Pitt Street. She is pro-active and genuinely keen in assisting me to achieve my goal rather than selling me the membership. She knows the product she is selling very well and have given me the information I needed. After joining, she still keep constant contact with me and still helping me with any questions or assistance in need. The other reason of joining Virgin Active gym is also the cleanliness and hygiene. The equipment are wiped down frequently and the gym is clean.

Fantastic experience: Joined Virgin active Pitt St 15 months ago (after lockdown). Definitely the best in CBD in terms of the facilities, staff and vibe! PT Lucas transformed my life. I was doing gym by myself before for 2 years and reached Lucas since working out at Virgin Active. He has very different programs for different goals and he recorded everything into his laptop every session. I think this is very helpful for my progress (see the photos attached). His passion, vibe and sense of responsibility surprised me. Now, I am having four sessions each week with Lucas, with new goals! I would definitely recommend him for everyone who's trying to get a better body and life!

Fantastic experience: great place. friendly and efficient staff. very clean.

Fantastic experience: The best facilities!

Negative experience: I experienced a fraud here. The receptionist accused me saying “You need to do some exercise “ while I actually said “I need to do some exercise “. (Without any evidence/investigation) the club freezes my gym membership without giving back over $600 fees I already paid. This is not how a decent business makes profit. I am deeply disgusted by such behaviour. Not to mention, after the Sauna and jacuzzi broke down for 3months. They have not managed to even get anyone to look at it (according to 3 seperate staff). Hence, I do not recommend this club.

Positive experience: Good location and equipment, also has a great selection of group classes. Overall, it is a good gym to go in the CBD area. But what I don’t like is that when you book a class, the email confirmation does not contain the class location. It took long time for me to find the room and was told that I could not join the class as I was 3 mins late.

Positive experience: I was a member here for 1 year. The facilities are very nice and clean and big. The only problem was their location (for me, which is not their fault), and their hours. They close so early on the weekend (5PM). Even the weekdays they close at 10PM. In this day and age, most gyms are 24 hours. I guess they care primarily about the “9 to 5” group of people. But if the locations and hours are good for you, then it’s a good fit.

Fantastic experience: Virgin Active - Where do I start? It has been an amazing experience so far. I signed up two months ago and have been amazed at how you are being treated here. I had membership with other gyms but the experience is very different here. You are always welcomed with a smile. Maria is cheerful and always willing to help. The staff have been very helpful and supportive. The classes are great and the routine changes every week. Krissy, Grace and Lupa are great instructors and each class has been unique and challenging. They keep you motivated through out the session. Lovely of them to remember my name and guide me with every routine. The facilities are great and the area is very spacious. I highly recommend the gym to all my friends. Keep the good work!!

Positive experience: They say they don't have enough staff. So the changing room had two large piles of used towels. The size of this gym is very good it has a very large floor plan which I think is great. The yoga studio is very beautiful. There is a wide selection of equipment. The spa is very nice however the jets are currently broken. The staff are very friendly and jovial. Needs more benches by the pool so people can put their things perhaps even some pigeon holes or open lockers. I heard that there were some but they rusted. The ceiling of the pool is rusting and peeling.

Fantastic experience: A great inner city gym, I was so surprised to find that Virgin Active isn't over crowded and has a lot of variety in classes and activities to suit everyone. With friendly and welcoming staff and the highest quality of equipment and great classes plus a swimming pool and sleep zone (yes for the day after those long nights) This is the gym to join. I was so comforted by the fact that there was a true no commitment plan with only 3 days notice to exit. Other gyms should really take notice

Fantastic experience: A very good gym, been a member for about 12months and haven't found much to falt (It says a lot that I've stuck at a gym for a year). It's not cheap but you pay for what you get and this is by far one of the best ive seen. It has a nice atmosphere i.e. it's not full of meatheads. Has a great range of classes, heaps of equipment, spa, sauna and pool (even has a rock climbing wall). haven't found equipment availability an issue but I don't go at peak times. If you do and want to attend a class they have their own app which is handy so you can book a spot in any class. It's kept clean and the staff are all very friendly.

Fantastic experience: Tried many gyms (fitness first aus square, Ian Thorpe acquatic center, Macquarie Uni sport center), the venues here are just awesome as well as very friendly people. It is in the heart of the shopping mall which is even better. I have joined back and definitely by all time favorite. You pay for what you get.

Fantastic experience: You know how some people work out to get a beach body or to stay healthy? Well I work out so I can eat more. Found on the 3rd floor of MidCity by Pitt Street Mall, this place is just over 18 months old and still shiny and squeaky clean. When you walk in you're greeted by super friendly Virgins (Is that the right nomenclature? Or is it Virgin Active employees?) and then you're off to the locker room, but not before passing by a nifty rock wall free for climbing, a cafe, and a terminal of iMac's free for use. The locker room is SWEEEET! I can't speak for the female locker room but I assume it's nearly identical to the male one. There's ample space and you don't need to bring a lock or anything. You simply punch in a 4 digit code, and it'll lock. Punch in the same code and it'll unlock. The locker rooms also have hair dryers for use as well as the standard showers and toilets. There's an initial signup fee which is something like $130, but the benefit of Virgin Active is that there is NO CONTRACT. When you sign up, you get a one week trial period where you can cancel at no cost as well. Membership is flexible, so you can cancel any time and you can book as many classes (well, up to 3 a day) as you want each month. Membership is $58 fortnightly, and you can suspend your membership if you go on holiday. The stipulation with this is the suspension is a minimum of 4 weeks, and you'll be charged $8 fortnightly. Not bad. The machines are new and all the cardio machines have a personal TV attached. The TV's will usually be playing recent house music which is also pumping throughout the gym. There are enough free weights and machines that you don't have to wait too long, if at all and the same goes for the cardio machines. Cardio machines range from elliptical, treadmills, rowing, bicycles, and some I don't know the names of. The gym also houses a pool, sauna, and spa which I haven't used yet. Upon joining you'll get one session with a personal trainer to check your fitness level and to set goals where they'll set a program for you to follow. Afterwards it's up to you to continue meeting with your PT if you want to pay up, or if you have the dedication to continue following your program. The classes here are AWESOME. Except the hip hop class. If you are male and think you'll be breakdancing, popping and locking in this class you will be severely disappointed. I tried it once and I was one of two guys in the class and it consisted of a lot of hip gyrating and sassy moves. After the class I made a bee-line for the exit and questioned my masculinity in the shower. I highly recommend V-Punch, Body Pump (your body will ache for a week), V-Core (you will curse the instructor), and Ki-Max. If the other classes are up to par, then you will be very satisfied. Except the Hip Hop class...

Fantastic experience: Love the classes at this gym! Evelin’s cycle burn class is amazing and it is a spin class I actually look forward to each week! Her motivation and dedication to each person in the room gives the class a personal touch and pushes you that but further. Also, the yoga calm classes are perfect and just what I was looking for in terms of yoga. Nissa is a great instructor. Thank you both!!

Fantastic experience: If you are looking for a gym with a great environment then look no further.

Fantastic experience: The staff are lovely here and always make you feel comfortable. Gym is spacious

Fantastic experience: I no longer go here as I don't work in the city anymore, but hands down the best gym I have ever been to. It started on Day 1: I was never pressured to sign a Contract. In fact I was given the opportunity to take it home, read through it and return when I was ready. This I've come to realise is the hallmark of a company that thinks about what is right for you AND them, not just them. The trainers are incredibly friendly, always helpful and the cafe stocks up on healthy (and tasty) snacks. There is so much variety in the gym - from rock climbing, swimming to playstation cycle bikes and then your (not so standard) classes and exercise equipment. They also have sleeping pods when you just need a little bit of sleep in the middle of a hard working day. The sauna and spa were also great to help unwind after a long day in the office or after a hard workout. I've never been a fan of gyms, but this is the only place that kept me coming back day after day (and no, not just for a nap!). I think what makes this place different is that one day you go there to work out, another for a cheeky nap, another to relax doing yoga or similar. You can make your days as unique as you want them to be and there is no pressure just to be on a machine sweating it out all the time (as good as that may feel). The female bathrooms come kitted out with hair straighteners, dryers, etc. which makes it incredibly easy to go for a workout before heading for a night out! Tip: Try and avoid peak hour to ensure more availability of facilities and freedom of movement.

Fantastic experience: Best gym in Sydney CBD, i used to be with Fitness First and Virgin is next level, from the equipment to the classes and the instructors! The absolute best class is Cycle burn with Evelin!