Information about Muscle City Gym
Opening hours
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Our comment from FitFit Australia about Muscle City Gym:
Welcome to Muscle City Gym, an exceptional fitness center located in Melbourne, Australia. Known for its friendly atmosphere and dedicated staff, our gym offers a range of top-notch facilities that cater to both serious athletes and casual users.
Here are some key highlights based on user feedback:
- Fantastic equipment: Members appreciate having access to a wide variety of machines, free weights, and accessories, ensuring a comprehensive workout experience.
- Friendly staff: The staff are noted for their politeness, knowledge, and helpfulness, creating an inviting environment for all members.
- Cleanliness: Although some users have raised concerns about the cleanliness of the bathrooms at times, the gym management addresses cleanliness regularly and strives to maintain a pristine environment.
- Quiet ambiance: Those who visit during off-peak hours enjoy a serene atmosphere, enhancing their workout experience.
- Quality community: Muscle City Gym is praised for its supportive community where members encourage each other, creating a motivational workout environment.
While some reviews mention occasional overcrowding during peak times and limited equipment availabilities, most users highlight their satisfaction with the overall experience. Muscle City Gym continues to work on improving its offerings, making it a top choice in Melbourne for fitness enthusiasts.
Services, Machines and Guided Classes
Muscle City Gym: Opinions
Negative experience: The gym facilities and atmosphere looked solid, until you’re inside, toilets smell and the place is not maintained. My experience with management and Verity was disappointing. I approached with genuine interest, but the way the situation was handled felt dismissive and unprofessional. Hopefully, this feedback helps the team improve their approach.first impressions matter.
Fantastic experience: Muscle city is exactly what a gym should be. All equipment is maintained, place is clean, people are great, and the price is what is should be to upkeep a good successful business.
Hi Joe!!
Thank you so much for your kind words! We’re really glad to hear you’re enjoying Muscle City and appreciate you recognising the effort we put into keeping the gym clean, the equipment well-maintained, and the atmosphere welcoming. We’ll continue working hard to make sure it stays that way.
See you in the gym!!
- MC Team
Fantastic experience: Great gym! Has everything you need. Everyone at reception is extremely kind and friendly. I liked it a lot.
Thanks so much for your kind words! We’re so glad to hear you enjoyed our gym and had a positive experience with our team at reception. We look forward to seeing you again soon!
Fantastic experience: Good vibes good equipment
Thank you so much for the 5 stars!
Positive experience: Palestra ben attrezzata, ottime macchine, pulizia non impeccabile (c’era polvere sui macchinari e sulle pale dell’aria)
Thanks for the review! Glad you’re enjoying the gym and equipment. We appreciate the feedback on cleanliness and will make sure it’s improved. Our staff and in house cleaning team strive to keep the gym as clean as possible.
Fantastic experience: I had such a good experience here and for the price it’s honestly one of the best gyms I’ve ever been too. Would recommend to anyone.
Thanks so much for the amazing feedback! We’re so happy to hear you had such a great experience and see us as one of the best. We really appreciate the recommendation!
Positive experience: Posting for my step daughter. Great gym, but I ask the owners, would you consider banning phones and tripods in the gym? My step daughter had a AVO out on a violent ex. he then found where she trains after she was in the background of someones video filmed at your gym. Please consider the impact these filmers are having on other people who just want a safe place to train. Aside from that I'd recommend this place
Thank you for your feedback and for sharing your concern with us. We’re very sorry to hear about your stepdaughter’s experience and we completely understand the importance of feeling safe while training. While we do allow filming and tripods for members who wish to record their workouts, we expect this to always be done with respect for others’ privacy. If anyone ever feels uncomfortable, we encourage them to let our team know right away so we can address it. We appreciate your recommendation and your understanding.
Fantastic experience: Love the variety equipment and the vibe. Excellent music that keeps you pumped with your workouts. Lovely staff too
Thanks so much! We’re glad you’re enjoying the equipment, music, and vibe, our team will love hearing your kind words too!
Fantastic experience: Best Gym in Melbourne tbh
Ayyy , We love to hear that! thank you so much for your review!
Fantastic experience: Marian was very nice and gave me a good tour of the gym
Thank you Jake! Will certainly pass this on!
Fantastic experience: Very good gym
Much appreciated !!! Thank you for your review.
Negative experience: My 16 year old son joined the gym and after two days I tried to cancel as my son didn’t like the gym. I called and asked them if they could be understanding and charge me for the two days only but they were not flexible. Total cost $115.
Hi Anita,
Thank you for your feedback. We’re sorry to hear your son didn’t enjoy his time with us. While we do our best to be flexible, we also need to apply our membership terms fairly and consistently for all members, which is why we were unable to adjust the charges on this occasion. We appreciate your understanding and wish your son all the best with his training!!
Fantastic experience: This is my favourite gym, it has everything you could need and for a great price. Check it out!
Fantastic experience: The best gym in Melbourne muscle city 24/7
Positive experience: The gym is alright overall — it's spacious, has a decent parking lot, and offers a reasonable variety of equipment. Those are the main positives. On the downside, it definitely feels and looks dated. Many of the machines, treadmills, handles, bars, and benches are pretty worn out. Another issue is the music. I've been coming here for a few months, and while it's usually fine, there are times when they blast heavy, acidic drum & bass on repeat for hours . It feels like getting hit with a sledgehammer for the entire 2-hour workout. No surprise most people wear headphones . I enjoy electronic music myself, but this is on a whole other level (videos don’t even capture how loud it is in reality). So, if a spacious but worn-out nightclub/gym with occasional hardcore drum & bass sounds appealing, it might be worth checking out
Fantastic experience: Hell yeah
Thank you for the amazing review!!
Fantastic experience: Been coming here for almost 3 years. Super big gym with everything you could need. Not a body builder, but the diversity of equipment and space in the gym is great. Always feel comfortable, safe. Lots of young people training. Womens area is great too. Not the cleanest gym and can get hot in summer, parking on a monday night is sometimes a battle. Membership works across the three locations which I use regularly.
Thank you so much for your amazing review! We're thrilled to hear that you've been with us for almost three years and that you enjoy the diversity of equipment, the space, and the welcoming atmosphere. It's great to know you feel comfortable and safe while training, and we’re glad you make use of all three locations!
Negative experience: I was excited about this gym. But since trying to put me and my partners membership on hold we have been met with inconsistent customer service and responses. One membership is on hold and the other is still being charged even though a suspension has been requested. As soon as my membership is finished I will be cancelling
Negative experience: I am on a month-to-month plan, but despite requesting to cancel, I’ve continued to be charged as if I never canceled. This issue has now occurred over three payments, including dishonour fees
Negative experience: I am on a month-to-month plan, but despite requesting to cancel, I’ve continued to be charged as if I never canceled. This issue has now occurred over three payments, including dishonour fees. They continue to justify their stance, shift the blame onto me.
We take all concerns seriously and want to assure you that we follow strict protocols and gym guidelines regarding membership cancellations. Our team processes cancellations as per the terms outlined in our agreement, and we aim to provide clear communication throughout the process.
Fantastic experience: Amazing gym
Fantastic experience: Lovely staff and great environment. Love coming to muscle city!!
Hi Charlotte,Thank you so much for the amazing Google review! We're thrilled to hear that you enjoy our facilities and appreciate our staff.
Fantastic experience: The staff here are super polite, and the equiptment is great!
Hi Yeetyeet,Thank you so much for the amazing Google review! We're thrilled to hear that you enjoy our facilities and appreciate our staff.
Fantastic experience: What an awesome gym with plenty of machines to pick from! Very quiet around lunch time too! Staff are great with plenty of knowledge! Gyms nice and clean!! Definitely coming back!
Hi Jake, Thank you so much for the amazing Google review! We're thrilled to hear that you enjoy our facilities and appreciate our staff.
Fantastic experience: Absolutely amazing gym with amazing staff, 10/10 would definitely recommend others to join up
Hi Mohammad,Thank you so much for the amazing Google review! We're thrilled to hear that you enjoy our facilities and appreciate our staff.
Fantastic experience: Very good gym. Anton and Chris, the receptionist are very friendly. Would recommend
Hi Daniel,Thank you so much for the amazing Google review! We're thrilled to hear that you enjoy our facilities and appreciate our staff.
Fantastic experience: Awesome vibes, great equipment, not crowded definitely beats the surrounding gyms!
Hi Manley,Thank you so much for the amazing Google review! We're thrilled to hear that you enjoy our facilities and our music.
Fantastic experience: Amazing reasonably priced Gym, contains lots of great equipment, boxing ring and a sauna
Hi Kevin, Thank you so much for the amazing Google review! We're thrilled to hear that you enjoy our facilities and appreciate our staff.
Fantastic experience: Best gym in Melbourne. Awesome facilities and fantastic staff!
Thank you so much for the amazing Google review! We're thrilled to hear that you enjoy our facilities and appreciate our staff
Fantastic experience: Great big gym, lots of equipment and good music playing in the background. Has a women's only section and a pilates room too.
Hi Sheweta,Thank you so much for the amazing Google review! We're thrilled to hear that you enjoy our facilities and appreciate our staff.
Fantastic experience: Great place to workout
Thank you for the positive feedback!
Fantastic experience: Large Gym with plenty of equipment. Staff are great and always helpful. Would recommend.
Thanks will for the amazing review :)
Fantastic experience: The best gym in Mount Waverley and near by suburbs. Great selection of machines and equipment. They have all the equipments that you need. Some said that the toilets are not clean. It is difficult to clean the bathroom after each person. Part of it is on the clients to take care of and part of it is the gym staff responsibility. The staff cannot follow everyone to the bathroom to make sure that they don’t make a mess and clean that up after them. Members are also responsible to keep the bathroom clean. I’ve added photos that show you how people leave their trash in the gym.
Thank you for the amazing review :)
Fantastic experience: One of the best gym in melbourne with great equipment for people who’s serious about their health and body, it has the nicest and professional staff.
Thank you for the very kind words and amazing review :)
Fantastic experience: Good place to build up your muscles
Thank you for your 5 star google review :)
Positive experience: Place is tired and dirty. Plates are all messed up, dumbbells left everywhere. Overall good place just needs a good clean
Hi Blake,Thank you for your feedback! We assure you that the gym gets cleaned on a regular basis, We take cleanliness seriously an are addressing the issue promptly.
Positive experience: Seems like a great gym with lots of great machines and free weights.
Thank you for your review
Positive experience: Mt Waverley branch is nothing compared to the Clyde North branch. Most equipments are not functional and bits and pieces of plates are coming off. Barely any plates left during peak hours.
Hi Sanju,We sincerely apologize for the inconvenience you’ve experienced at the Mt Waverley branch. We appreciate your feedback and will ensure that the issues with the equipment and plate availability are addressed as soon as possible. Thank you for bringing this to our attention, and we hope to improve your experience on your next visit!
Fantastic experience: Absolutely love this gym! Love the atmosphere, the layout, the people! Staff are always friendly and accommodating. Up to my 3rd year with you guys! Hands down best gym in Melb
Hi AJ,Thank you for sharing your experience at the gym and we are glad your happy with the gym.
Fantastic experience: Best gym I have ever been to
Thank you for the amazing review :)
Negative experience: This once great gym has been slowly deteriorating since 2019. Issues that haven’t been fixed in the past couple of years: - Barely any 5kg plates. So during peak-hour you will spend time looking for some or have to wait until someone has finished using them. - Half the 10-20kg black plates aren’t the correct weight. There is a noticeable difference with some of them. - Couple of the cable machines are old and look like they’ve been bought from a garage sale. Thus, the good ones are always in use. - Leg curl and leg extension machines have terrible slants. - 0 gym etiquette. 50kg dumbbells will be left at benches and the dumbbells are always in completely random positions. 20kg plates are constantly left on machines and bars making it hard for newcomers to move them. Plates will be taken and abandoned at the green astroturf rolling area. The etiquette is the worst I’ve experienced at any gym. If you attract all the gym-douches, maybe it’s because of your management. The only redeeming quality of this gym is that they have plenty of deadlifting platforms (but good luck finding clamps that aren’t broken)
Hi,Thank you for some of your concerns and they will be addressed, also regarding the 5kg plates we have many plates located all around out facility, secondly we have life fitness experts that maintain all gym equipment and we can confirm that isn't anything wrong with the leg extension or hamstring curl.Regarding gym etiquette staff try the absolute best to maintain a high standard of cleanliness but during peak times makes it difficult.Kind regards MC Management
Fantastic experience: Good equipment, good staff, especially Chris!
Thank you for the amazing review and we appreciate your feedback :)
Fantastic experience: great community
Thank you for the amazing review and we're glad you enjoyed the gym :)
Fantastic experience: Elite gym!
Thank you for the amazing review, glad you enjoyed yourself :)
Fantastic experience: Good gym good people
Thank you for the amazing review :)
Fantastic experience: great gym
Thank you for the amazing review :)
Fantastic experience: Best gym around!
Thank you for the amazing feedback :)
Fantastic experience: The guy at the front desk is very hot
Fantastic experience: Best gym in Melbourne
Thank you for the amazing review :)
Fantastic experience: been here for 3 years , highly recommended
Thank you for the amazing review, we're happy that your enjoying your time here :)
Fantastic experience: Great gym, tons of equipment
Thank you for the amazing review and glad you enjoyed the range of equipment.
Fantastic experience: That’s not only a gym it’s the whole city..!! Muscle city rocks
Thank you for the amazing review, we're glad you enjoyed the gym and our wide range of equipment :)
Fantastic experience: Great Gym, friendly staff best place ever!!!!!!!!!
Thank you for the amazing review and the kind complaint about our staff :)
Fantastic experience: Big size, wide variety of equipment. Can’t go wrong.
Thank you for all the complaints :)
Fantastic experience: great gym and friendly staff!
Thank you for the amazing review :)
Fantastic experience: Awesome gym, always playing good music.
Thank you for the amazing review, we're glad you enjoy our music.
Fantastic experience: Best gym best staff and amazing equipment!
Thank you for the amazing review and we're glad you enjoyed the gym :)
Fantastic experience: Great gym, reception are always friendly and helpful
Fantastic experience: Best gym in Melbourne and the best staff. Highly recommend!
Thank you for the amazing review and we're glad you enjoyed the gym :)
Fantastic experience: Amazing Gym, Friendly staff. Great place 10/10
Fantastic experience: Best gym. Lots of equipment. Wonderful people. Great culture.
Thank you for the amazing review and we're glad you enjoyed the gym and its range of equipment.
Fantastic experience: Great gym with good equipment and great atmosphere.
Thank you for the amazing review and we're glad you enjoyed the atmosphere :)
Negative experience: Facility is never clean, especially the men’s change room/toilets
Thank you for the amazing review, we're glad you enjoying the gym and our amazing staff :)
Fantastic experience: Muscle city, is an awesome gym, with awesome staff and equipment. Best gym in Australia
Thank you for the amazing review, we're thrilled that you love our facility :)
Fantastic experience: Amazing and helpful staff and all the equipment you need to reach your fitness goals!
Thank you for the amazing review and we're happy that your reaching your fitness goals :)
Fantastic experience: Best gym in the south East with all the equipment needed. Good quality machines and great staff.
Thank you for the amazing review and we're glad you enjoyed the gym :)
Fantastic experience: Best gym I’ve been to, has all the machines you need and great staff.
Thank you for the amazing review :)
Fantastic experience: Really good gym w a strong emphasis on training hard both within and out, also really good music to keep me pumped thru the session
Thank you for the amazing review :)
Fantastic experience: Fantastic gym, been going here a few years now and will never change. Staff are ridiculously friendly
Thank you for the amazing review and we appreciate your feedback about our kind staff :)
Fantastic experience: Probably the best gym here in Melbourne. Love the red theme. Aggressive looking environment and music.
Thank you for the amazing review :)
Negative experience: Let me give everyone a breakdown. I am on a month to month and even though I have requested to cancel the have continued to charge starting I have not canceled. This has continued over 3 payments with dishonour fees. I will be adding a full breakdown over YouTube so please search for this. 100% pick another gym in the area as this one has not and will not operate in a manner that is congruent to the pitch. The attacking the client continues. I have even stated I am happy to pay the 1 month and dishonour fee but they continue to justify a position, blame the client and threatens the debt collectors. As this continues I will keep everyone informed. I’m sure we will see a response here from them attacking once again.
Fantastic experience: Best gym I’ve ever been to, lots of awesome equipment, been given multiple free supplements whilst training here. Just got given a super discount on a fat burner & super friendly staff great job you absolute legends!!
Thank you for the amazing review :)
Fantastic experience: Very great atmosphere, great quality machines. There's is something for everyone.
Fantastic experience: Great staff, best gym in the south East. They always look after you
Thank you Alex for the great review :)
Fantastic experience: This is probably my favourite gym in the south east area, been to quite a few in the last 10 years or so. The staff are great and friendly and everything is organised nicely and kept clean.
Thank you for the amazing review.
Fantastic experience: Best gym in Melbourne!
Negative experience: I been here a few times, the staff seem rude and in bad mood all the time. Bad morale here.
Dear Steve,I am writing this to apologize for the negative experience you had at our gym facility. We are sorry that our staff did not meet your expectations and that the gym was not up to your standards. We take your feedback seriously and will work hard to improve our services.We understand that you left a negative review on Google and we would like to apologize for any inconvenience caused. We value your opinion and would like to make things right. We would like to assure you that we have taken steps to address the issues you raised. We have spoken to our staff.Once again, we apologize for the negative experience you had at our gym facility. We hope that you will give us another chance to serve you in the future.
Fantastic experience: Amazing equipment and friendly staff. The layout is great,
Hi Philippe, Thank you for the amazing review glad to hear that you enjoyed our gym and staff :)
Fantastic experience: Great gym, great facilities and Chris has been super helpful and welcoming!
Negative experience: Great facility, disgusting exit process. I left the gym 6 months ago and I thought I already told the front desk that I wanted to quit a month in advance. No record of that was recorded so many months later I was hit with overdue fees of $187, which I payed in full. THEN 2 months later, they hit me with an overdue fee of $45. Ive payed the $187 in full already, this is absurd.
Hi Luis,We understand how frustrating this situation can be, we have to follow certain guidelines and procedures in a situation like this. Please note that $187 was an overdue fee. As per your contract states your account must be active before you can cancel. If you would to discuss further please contact us at anytime.
Fantastic experience: Chris has been super helpful with supplement recommendations and with upholding the gym maintenance.
Hi Nate, Thank you for your kind feedback, glad i could help you decide which supplement to choose.
Fantastic experience: Marian is the of muscle city. Shes been a day 1 staff member. God Bless
Fantastic experience: Hard to find a decent gym these days and this gym has all you need!
Thank you for the great review, Glad your enjoying the gym.
Positive experience: A huge gum with many equipments. They have supplements and merchandise as well in-store. Better if they could consider to reduce the price for casual visit or day pass as currently it’s $15. Anyway a gym worth trying.
Hi Vimukthi,Thank you for the great feedback, great to hear you like our supplement range, Glad that you enjoyed the gym.
Fantastic experience: Hi, guys my name is Roney & I personal trainer, I’ve been training at gym MC since they opened, I liked the gym from day one but was not happy with the staff service I noticed from the last couple of weeks' that the new gym manager he’s so nice & the way he makes changes in the gym with equipment & Customer service I have no words to explain, Muscle city is the best gym in the south-east area & I wanna say thank you to new guy manager for great service & looking after the community.
Hi Roney,Thank you for you amazing feedback, we are thrilled that you are happy with our new manager and the changes his making to improve the gym. Also like to thank you for you kindness in saying we are the best gym in the south east. Glad your enjoying your experience at Muscle City.
Fantastic experience: Google asked me to update my review My review stands This is truly the Best gym in Melbourne. Membership still same price since I joined 5 years ago. Whatt inflation?
Hi Luke,Thank you for your amazing feedback, Glad to hear that you think we are the best gym in the south east.
Negative experience: Overall nice gym. But I don’t understand why there is a female only area. Why the segregation? If there is a female only area where is the male only area? Why should I pay for something I cannot use. Why I pay the same membership amount so someone else can use their own space ? Thats pretty stupid ! And if you remove the female only area and the useless Pilates room, you could make the best gym ever with more space and equipment
Hi Adam, Thank you for your feedback, we offer a ladies only gym because coming into a big facility like ours can be intimidating for women and also we cater for cultural backgrounds. We will take your feedback on board and try to improve the gym for our members.
Fantastic experience: 喜欢它家的环境
Fantastic experience: Happy place
Fantastic experience: Great gym, great equipment
Positive experience: Large amount of equipment, large size. $15 casual entry.
Positive experience: Very nice place. Good atmosphere.
Fantastic experience: Great one! Friendly staff and gym mates there, you always could get support when you need.
Fantastic experience: Best vibes, great atmosphere - staff are very friendly and knowledgable. Equipment is pristine!
Hi Dominic, thank you so much for your review and support :)
Fantastic experience: This place has the vibe/ energy from moment you walk in…fairly clean…great range of equipment
Fantastic experience: Good gym. Bring noise cancel headphones tho gets loud!!
Negative experience: Toilets are disgusting Hygiene comes first in a gym Know how to run the business and employe a full time cleaner All the cleaners are female they don’t cleane male toilets Horrible
Hi Nima, Thank you for your review. We certainly do have both male, and female cleaners who will focus on each bathrooms. You may however, see them at different times as they are not on site 24/7 and may not come together. We will bring this up with our cleaning company to provide feedback. Thank you for your time!
Fantastic experience: Been a member since day one staff always friendly great atmosphere and all the equipment and room you need for a great workout with great music setting the vibe. Thanx Muscle City .
Fantastic experience: Great gym. Frequently upgrade equipment and have good supplements available. Just need some new foam rollers.
Hi Andrew, thank you for taking your time to review us. We will look into ordering some new foam rollers for the gym floor :)
Fantastic experience: Awesome facility and heaps of equipment! I do wish they had more than one adjustable comp bench rack
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