Surge 247 Fitness

Fantastic experience: Was there during my vacation. Well-equiped gym, central location. Machines are from Prime, one of the best brands. Juan from the branch was extremely helpful since before I arrived at the gym, it's a pleasure to be assisted by Juan, exceptional individual!

Negative experience: Why have staffed hours when it’s not followed??? Called up and asked they told me the times. I went there 45 mins before for a workout as I’m not from Perth and it’s closed… I could have gone to a different gym and now won’t have time

Fantastic experience: Signed up at Surge back in March and had the lovely Mary take me through the gym and do my sign up. She was super helpful, friendly and knowledgeable. Have also had a few sessions with Alex for my member journey when I first signed up and he is very encouraging and supportive. Today I took my partner in to check out Surge and he had been emailing Juan to organize a time to check out the gym. Juan was super accommodating of my partners work situation and booked in a time on Saturday. Juan's attention to detail was great. He went through all available options with us so we were well informed. Mary then completed the sign up for my partner after our workout and just like the great experience I previously had with her she provided amazing service to my partner also. I find Surge staff and PTs very accommodating to individuals circumstances and they do try their best to work with your needs. Thank you Mary and Juan

Fantastic experience: Great gym, good equipment, friendly & helpful staff, never too crowded

Fantastic experience: Fortunately, I was able to sign up thanks to an awesome staff member named Juan. He was very accommodating with helping me book a time and place and explore the membership options they have available. After exploring the options, I was then taken care of by another considerate staff member named Mary. She helped me with finalizing the details of my sign up and was very helpful. Overall great customer experience and am looking forward to my time at Surge.

Fantastic experience: As a mentor of a different kind, I will first quote G. Michael Hopf; Hard times create strong men. Strong men create good times. Good times create weak men. And, weak men create hard times. I would say we have it quite good here in Aussie land still and hence we have lots of weak men and women when it comes to facing life's challenges, determination, consistency and making a change. Especially physical change because it requires sweat and hard work. Being in a health & fitness industry, fully immersed in it as a business owner, also, I want to acknowledge Coach Viresh for his expertise first and foremost, his highly developed emotional intelligence level, firmness when delivering the session and total precision. He doesn't make mistakes. My guess is because (like myself) he is passionate about what he does daily. What he is trying to achieve with his clients/students is something every leader in every company should try and achieve with their employees/followers/coworkers. Dig in deep and take the best out of us as humans. Those who are not willing to endure, can always go back to where they were. This is a thank you very much to Viresh. Personally, I'm looking forward to more.

Fantastic experience: Great gym, with good atmosphere and quality classes. Viresh is a great mentor, totally recommend him. He is calm, patient and he knows how to assist to achieve our goals, he always has constructive words for us. Thank you.

Fantastic experience: Very clean gym, has so many different types of equipments. Most importantly Mentor Viresh is very kind , friendly, especially extremely knowledgeable and experienced mentor that you can gain some much knowledge and insights about coaching, and training from. I felt like i was a beginner after went for his class because there’s so much things that I can learn from him and he also shared a lot of great training techniques, sequences types , programs etc, and much more about not only PT but also great Coach. I really appreciate the amount of effort and time he’s put for us to get us better and learn more and more.

Fantastic experience: Surge fitness is an amazing space full over friendly and motivated people. For the past few weeks I’ve been coming to surge to pursue my PT studies and it’s been a amazing time, everyone has been helpful and friendly our mentor (viresh) has been more than enough help. He’s delivered the content clearly and is constantly answer questions and guiding us in the right direction.

Fantastic experience: I go to Kings Square. The Surge Staff are so welcoming. Special shout out to Alex one of the trainers there who took the time to help me improve my pull ups. Best fitness club I have been to in Perth.

Negative experience: Very slow to process and use Fitness Passport. Only one staff member on over a peak time. Clearly there are staffing issues

Negative experience: Am not happy for charging 25 $ for th plastic acess card which easily snaps out of ring, i lost it because they didnt give plastic envlope which they offerd me for 25$...if you charging 25$ make sure its durable card which are stronger ..we already paying membership fee and paying for card extra its not great.

Negative experience: Really good gym, good location but terrible customer service. Me and my sister joined in a 5 week contract and was told by the lady who signed us up that these payments would automatically stop after the 5 weeks and we didn’t have to do anything. However, over a month after we have left Perth & our contract should have been over we are still being charged every week. We have emailed multiple times and called but seem to be redirected each time and nothing is getting resolved. We got directed to cancel our membership via email which states that it takes 30 days for this to go through meaning on top of the overpayments we have been charged we will be paying for the 30 days it takes for the cancellation to go through. Issue could have easily been resolved but seems to be very difficult to stop the payments and get a refund. Won’t be joining this gym when we come back to Perth next year.

Fantastic experience: Great gym, bright open space, good equipment, diverse class options, community feel, friendly & helpful staff, never too crowded, good prices. Free PT sessions with your membership. Definitely recommend.

Fantastic experience: Stuff are so kind!!! I like this place!

Fantastic experience: Is good!

Fantastic experience: Awesome ! a good team and a very warm welcome from them

Fantastic experience: The best gym facilities well done

Negative experience: I couldn't access the city gym. I thought I was paying normally and had previous access. To travel to the city and can't get in even with my active card is disappointing.

Negative experience: would not recommend this gym to anyone, equipment used here is just horrible. ive requested for my membership to be cancelled and after 1 week of calling up, i received a call from manager harrassing me on call for 10 mins, telling me not to leave. It has been a horrible experience joining this gym from the start

Fantastic experience: Buen lugar con buen ambiente para relajarse :)

Fantastic experience: Excelente servicio, lugar y personal.

Positive experience: Great team. Everyone is friendly and genuine.

Fantastic experience: Great facility. And friendly staff.

Positive experience: Great gym for a workout Friendly service a lot of space and good equips

Fantastic experience: It’s been amazing I really enjoying having my workout here ☺️

Fantastic experience: Great gym set up! Can’t wait for the dip belt ;)

Fantastic experience: Amazing gym and super friendly staff

Fantastic experience: Great place to workout plus its always very clean

Fantastic experience: I really like this gym, I recommended everyone go there and workout! Thanks you very much

Fantastic experience: Friendly team with a good community vibe (without it being too cult-y like some other gyms) heaps of flor space/heaps of gear and huge change rooms

Fantastic experience: The New Management is attentive to every part of the facility, not to mention the staff is friendly and always helpful… highly recommended this place if u live in the CBD 101%

Fantastic experience: Awesome facility and equipment, friendly staff and amazing views what more could you want!

Fantastic experience: The trainers and staff are lovely and always so welcoming. The gym is always clean, and the people are friendly.

Negative experience: Injured at this place while using their bathroom facilities. The metal soap dispenser was unsecured and it dropped to my toe. This was caused by poor maintenance and rusty and broken screws. I had to sleep with a few nights of painful toe.

Fantastic experience: Very clean, modern & spacious with group training sessions by knowledgeable coaches and at a very convenient location with 247 music

Fantastic experience: Such a nice gym, nice and open with views of the city, great equipment and very friendly staff always!

Fantastic experience: Its one of the best gym in perth city from various aspects. Location, friendly staffs and wide range of equipments are some of the best qualities of this gym. I highly recommend this gum.

Negative experience: Spam callers when not associated with them. Pretty desprate for new members leaving 2 voice messages 2 days in a row with no association to the gym. If i didnt respond to the first voice main what makes you think id respond by spaming me?

Fantastic experience: Incredible gym fully equipped for the needs of each person, friendly and very close staff, always willing to help and make our hours in the facilities one of the best moments of the day, I can only rate 5 stars but for me it is 6!!! ⭐️⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Joined this gym recently and I absolutely love it! The staff are always so friendly, it’s well equipped and the location is amazing!!

Fantastic experience: Really great place, the vibe the ambiance, it’s just awesome. The staff is super friendly the manager jakeb really helped me out. Plus the gym has one the best collections of equipment I’ve seen soo far. Highly recommend. Do give them a try.

Fantastic experience: Excellent choice if you want to do group classes, want a personal trainer, or want something close by to work in the city. Good views. A bit annoying that all the plate type weights do not have consistent or labelled storage and are all the same colour, meaning it can take heaps of time to try and find what plates you need.

Fantastic experience: Surge Kings Square is clean, organised, with good equipment & positive vibe. Great support from Kim, Jakeb & Josh. Men's changeroom is clean, with secure card access. Bright, sunny aspect too!

Negative experience: Do not join this gym, I have been trying to cancel my membership for over a month and they keep ignoring my requests and are still taking fortnightly payments. They have taken 4 payments since my first email requesting to cancel my membership. I have followed up with several other emails and through their website. I have phoned and spoken to Laura who has suggested I email her direct and she will pass my email onto her manager. A work colleague also put her membership on hold while she was away for work and they still took out payments while she was away, they accepted fault but are refusing to reimburse her. These guys play the typical games gyms like to play when it comes to payments and canceling memberships.

Fantastic experience: I joined Surge Fitness shortly after moving to Perth. Having been a gym member in more than 10 different gyms across 5 different countries I have plenty of experience to draw comparisons. Surge Fitness sets itself apart with the following. A wide range of equipment that is always clean and organised, friendly and helpful front desk staff and PT's that genuinely want you to succeed in your chosen goals. Would recommend to anyone contemplating joining.

Fantastic experience: The quality of Perth City Surge fitness is top notch. My first impression of this gym was that they're aiming for the highest quality and they certainly uphold this value. Plenty of training equipment and lots of space to work out as the gym takes up a whole floor of their building. The staff that work there are incredibly friendly and helpful. Every morning I visit the gym I'm greeted by a lovely staff member named Jakeb with a great big smile and a positive attitude to help start off my day. My new personal trainer Sam has been nothing short of incredible. In the short time I've been his client I feel like I've already learned more about proper form than I had in the last year at another gym. This is the kind of service which I find super important especially due to the fact that I'm carrying an ankle injury. Kudos Surge Fitness Perth!

Fantastic experience: Just wanted to pass on my gratitude, as from the first contact I had with Surge Fitness I was immediately put at ease with the community orientated vibe. I decided to become a member and felt inspired and supported by the staff to overcome what had been holding me back from joining a gym. I spoke in detail with Jacob who responded to my queries, with many options. He is amazing, as is Sean, who is upbeat who I met with to complete the membership sign up then this was followed with an awesome personal training session with Sam that went way beyond expectations. They each offered ways to facilitate re-emerging back into fitness after a long-term brain injury recovery. I was blown away at the consideration for my individual circumstances shown by each of them. Sean gave me the insight of the shared intent of the team and their passion and shared focus to support the members in the best way. This I have experienced, first hand. Sam created a beginner’s workout for me and he really listened to me and walked in my shoes to give me the confidence of how I could achieve my goals. These combined interactions created a foundation for me of attending a gym where I am welcomed through the motivation, inspiration and genuineness of the caring professionals that provide a fun atmosphere of rapport and trust. I am so impressed with the ongoing experiences here and highly recommend giving Surge Fitness a go, Thanks to the team at surge Fitness

Negative experience: Have improperly charged my card nearly $1000 after cancelling my membership. Several requests over 8 weeks and still no refund. The poorest customer service possible.

Fantastic experience: The best gym even in Australia. Fantastic facility, neat and tidy changing room, friendly service and bright open environment never be too crowded, and most importantly with amazingly affordable price. I have moved to Sydney for more than 1 year, never find a place like here with similar price range. Highly recommended. Missing Surge so much. Hope you guys can open in Sydney soon.

Negative experience: The gym itself is pretty good and they seem to have friendly staff But the cancellation process is a pain to deal with. I have been trying to cancel my membership for the last 2 weeks and it has been dragging on. I was told I needed to come in person to sign the form and I refused due to covid. I was told if I don’t sign the cancellation form the pay will continue to come out even though my contract ends 13/5/2022. I was sent the cancellation form via email now and have returned it now so hopefully this will be the end of it!

Fantastic experience: Positive: Quality

Fantastic experience: The best gym even in Australia. Fantastic facility, neat and tidy changing room, friendly service and bright open environment never be too crowded, and most importantly with amazingly affordable price. I have moved to Sydney for more than 1 year, never find a place like here with similar price range. Highly recommended. Missing Surge so much. Hope you guys can open in Sydney soon.

Fantastic experience: I have been with Surge Fitness from long now and I have wonderful experience. Sam is a fantastic Coach who helped me to boost my strength hilariously and also I took nutrition plan from Surge Fitness and Rhys has been so helpful to achieve my goal. I am really happy and heartly recommend Surge Fitness

Negative experience: Ripped us off after cancellation!! Over $500. No communication.

Negative experience: What a waste of time trying to get customer service queries over the phone! Just a prerecorded message!

Negative experience: Following an incident where an injury had taken place and an item could not be returned to the rack - Surge fitness wrote a poorly written email explaining this breached their terms and conditions. Note that this occurred near midnight.

Negative experience: Joined surge in Jan 2020 in wanneroo which I enjoyed. In October I lost my job and moved 30 km away. I told the gym this but they didn't care and told me to use kings square one. I can't get there either and for the last 3 months they keep taking money. My membership is to finish this month and today they told me they are going to take another 3 months of payment because of covid freeze. They have no compassion at all. Very disappointed

Fantastic experience: Just love it here, amazing staff & PTs, great vibe to

Fantastic experience: Really friendly staff and great facilities, best i've seen in Perth!

Fantastic experience: Positive: Communication , Professionalism , Quality

Fantastic experience: One of the best gyms I’ve ever been to.

Positive experience: Positive: Quality

Fantastic experience: Massive gym with best views I’ve seen. Staff are great, great facilities

Positive experience: Positive: Professionalism

Fantastic experience: I've been training at the club for 1 year. The culture is awesome, the members and staff always say hi and remember my name.

Fantastic experience: Great gym, awesome prime equipment, classes are next level intense. Love this gym

Fantastic experience: Love everything about this gym! Its not just a gym, its a community who have made me feel like i'm part of their fitness family. I used to find the thought of the gym so daunting, and never understood how people were 'gym junkies', but i totally get it now thanks to Surge. Highly recommend doing the S-Connect classes. The trainers (especially Sheridan, Anto & Viresh) have helped me reach so many weight loss and fitness goals, not to mention the membership prices are far more reasonable than other well known fitness clubs (which you find never have enough trainers to member ratio).

Negative experience: Bad customer service. Tried to cancel membership a year ago, but was talked into putting a hold on my membership. They then reinstated it against my knowledge, have been charging me for the last 6 months, and are now charging me for another 30 days notice period to cancel.

Fantastic experience: Amazing gym, great staff & I love the S-Connect classes. Great location for myself with the play centre downstairs to. Viresh is an incredible PT & really helped me achieve my goals for the first time in a long time. Also the Access to nutrition complete was a rare find but helped me have constant nutrition support

Fantastic experience: Best Service and Friendly staff Specially "ALBA" Always Helps me out with my all Questions.. She Really Deserve TOP CUSTOMER SERVICE AWARD IN AUSTRALIA....

Positive experience: Normal price,even though I got discount. Location:five tars, not far from the Perth bus station. Equipments:three stars,not very professional equipment.although there are a lot of equipments.I guess barbell colours are same.people doesn’t want to set it back the weight after training.there are not a lot mirrors in training place,we cannot check our position when doing training. Reception are good,I feel welcoming. Environment and bathrooms are clean.they have cleaned every day.after 7pm it’s quite. Overall,this gym is good for those people who lack of motivation want to join the group classes.but not good for heavy weights training.I like the yoga classes,other training classes one year are same movement and music didn’t change a lot. Personal trainer just personal trainer...

Positive experience: Leaving 4 stars because it is a great gym with friendly staff, had trouble when trying to cancel my flexible membership but they came back with a reasonable solution.

Positive experience: Great gym, lots of equipment, lots of space. Has all the modern benefits of a gym (hanging bars, ladder climbers, lots of cardio equipment, dead lifting stations, etc). Pretty reasonably priced

Fantastic experience: I got injured over a year ago and had a a gym membership. They have been so helpful and supportive throughout this time. On my return they have kept in touch to see how I am and have given me a trained to help with my rehabilitation. It has been great to have that support and to show me what I need to do to get back on track. It's a great location and I found it to be a friendly place to work out. Thank you team

Positive experience: my new gym tried a few others this is for me

Fantastic experience: Great gym. Been a member since they opened. Top notch equipment, classes and location.

Fantastic experience: I have been participating in the New S Connect classes!!! Wow, what a adrenaline rush!! Just what i need to mix up my training . I love that it is backed up with Mizone technology , so i know exactly how much i am giving in each class to achieve my goals. I absolutely love the "Contender and Redline". The classes are run by a professional team who are extremely motivating. Great club atmosphere too!!! The staff are always quick to help when they can. Thankyou Team Surge!!

Negative experience: The have a bad service with the people that offer the service of the gym

Fantastic experience: Great gym, with loads of training equipment and options. Quite spacious with great city views. Never crowded with a broad mix of people using the gym. Had free PT sessions upon joining which was really beneficial. The gym is well maintained and clean, showers and change rooms are very clean also. Highly recommend Snap Kings Square.

Positive experience: Nice gym but terrible administration with pushy sales. Broke my foot and was told I had to come in and fill out a paper form to place my membership on hold. Currently in contention with them over the 30 day cancellation period notice as they believe I owe them money when I had informed them on the phone of my cancellation request well before the 30 day period, but of course this requires another paper form and visit. Most other gyms are 2 week notice and have easy online forms to place your membership on hold. Definitely not a casual gym. Shame because it has great facilities and the location is good for a casual lunch session if you work in CBD. Don't send them your credit card details in an email when they ask for it! Update: Received a very apologetic call and they have acknowledged their administration error (due to the hold I placed with my broken foot the notice period was well within the 30 days) . Still a frustrating experience to have to go through. Updated from 1 to 3 stars as the gym itself is actually very nice. Would be a 5 star ratings if not for these issues.

Positive experience: Great gym, good atmosphere. Other than the prowler sleds which are fairly used and worn down most of the other equipment is new / working.

Fantastic experience: Fantastic equipment , great atmosphere , the staff are super friendly, its pretty hard to top this gym! Feels like my second home , love it !

Fantastic experience: I haven’t been to the gym in years and my friend invited me down tonight to check out a yoga class. I was very impressed. The facilities are brand new and first class. The top floor location was fantastic and it was totally awesome doing my yoga class while watching the sun go down over Perth city. Friendly staff too which obviously goes a long way. Even tho I was visiting on a trail, I felt now pressure what so ever to sign up. I think the quality of the facility sell itself. Definitely worth checking out.

Fantastic experience: Great selection and layout of equipment. Was worried about the CBD location but it straightforward to get to. The Bus terminal is next door and parking hasn't been a problem (although i usually arrive after 6pm). Staff are always friendly. They were very responsive to a problem I had with my access card. The issue arose from their IT system but they compensated me for the inconvenience. Great service!

Fantastic experience: Best gym in Perth

Fantastic experience: Best gym in the city

Fantastic experience: Best Fitness Centre - All the staff are great especially Antonio who not only is an awesome, fun trainer but is so helpful when it comes to administrative issues. Recently needed to put my membership on hold because I had an injury, Antonio was so supportive and helpful. Class timetable is good and facilities are brilliant. cant recommend highly enough.

Fantastic experience: The BEST views in Perth while you are working out - LOVE Surge Kings Square!!!

Positive experience: Simply breath taking view of the City on my arrival. What a beautiful gym, clean and modern.. will most definitely recommend to family and friends. A big thank you to Melissa who works at Surge Clarkson for the recommendation as I work in the City so much more convenient. Thank you

Fantastic experience: Best gym in Perth! What a view!

Fantastic experience: Great Facility! When I first walked up the stairs I was simply taken away with the view of Perth City Centre nothing else like it around! A true 24/7 experience that's for sure with everything you can think of. I'll be coming back!

Fantastic experience: Fantastic facility! State of the art equipment, friendly staff and great classes in the studio.